794
Views
5
CrossRef citations to date
0
Altmetric
Original Articles

Investigating the factors influencing small online vendors’ intention to continue engaging in social commerce

, &

References

  • Adjei, M. T., S. M. Noble, and C. H. Noble. 2009. The influence of C2C communications in online brand communities on customer purchase behavior. Journal of the Academy of Marketing Science 38 (5):634–53. doi:10.1007/s11747-009-0178-5.
  • Ajzen, I. 1991. The theory of planned behavior. Organizational Behavior and Human Decision Processes 50 (2):179–211. doi:10.1016/0749-5978(91)90020-T.
  • Ajzen, I., and T. J. Madden. 1986. Prediction of goal-directed behavior: Attitudes, intentions and perceived behavioral contro. Journal of Experimental Social Psychology 22 (5):453–74.
  • Bagozzi, R. P. 1975. Marketing as Exchange. Journal of Marketing 39 (4):32–39. doi:10.2307/1250593.
  • Bagozzi, R. P., and Y. Yi. 1988. On the evaluation of structural equation models. Journal of the Academy of Marketing Science 16 (1):74–94. doi:10.1007/bf02723327.
  • Bai, Y., Z. Yao, and Y.-F. Dou. 2015. Effect of social commerce factors on user purchase behavior: An empirical investigation from renren.com. International Journal of Information Management 35 (5):538–50. doi:10.1016/j.ijinfomgt.2015.04.011.
  • Baker, E. W., S. S. Al-Gahtani, and G. S. Hubona. 2007. The effects of gender and age on new technology implementation in a developing country: Testing the theory of planned behavior (TPB). Information Technology & People 20 (4):352–75. doi:10.1108/09593840710839798.
  • Baker, R. K., and K. M. White. 2010. Predicting adolescents’ use of social networking sites from an extended theory of planned behaviour perspective. Computers in Human Behavior 26 (6):1591–97. doi:10.1016/j.chb.2010.06.006.
  • Barclay, D., C. Higgins, and R. Thompson. 1995. The Partial Least Square (PLS) approach to casual modeling: Personal computer adoption and use as an illustration. Technology 2 (2):285–309.
  • Bhattacherjee, A. 2001. Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly 25 (3):351–70. doi:10.2307/3250921.
  • Bock, G.-W., R. W. Zmud, Y.-G. Kim, and J.-N. Lee. 2005. Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological factors, and organizational climate. MIS Quarterly 29 (1):87–111.
  • Boyd, D. M., and N. B. Ellison. 2007. Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication 13 (1):210–30. doi:10.1111/j.1083-6101.2007.00393.x.
  • Brodie, R. J., A. Ilic, B. Juric, and L. Hollebeek. 2013. Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research 66 (1):105–14. doi:10.1016/j.jbusres.2011.07.029.
  • Carlson, B. D., T. A. Suter, and T. J. Brown. 2008. Social versus psychological brand community: The role of psychological sense of brand community. Journal of Business Research 61 (4):284–91. doi:10.1016/j.jbusres.2007.06.022.
  • Chang, Y. P., and D. H. Zhu. 2011. Understanding social networking sites adoption in China: A comparison of pre-adoption and post-adoption. Computers in Human Behavior 27 (5):1840–48. doi:10.1016/j.chb.2011.04.006.
  • Chen, J., and J. Liu. 2014. Introduction: Social computing and social networks. Journal of Organizational Computing and Electronic Commerce 24 (2–3):119–21. doi:10.1080/10919392.2014.896712.
  • Chen, R. 2013. Member use of social networking sites: An empirical examination. Decision Support Systems 54 (3):1219–27. doi:10.1016/j.dss.2012.10.028.
  • Chen, Y.-F., and H.-F. Lu. 2015. We-commerce: Exploring factors influencing online group-buying intention in Taiwan from a conformity perspective. Asian Journal of Social Psychology 18:62–75. doi:10.1111/ajsp.12083.
  • Cheung, C. M. K., and M. K. O. Lee. 2010. A theoretical model of intentional social action in online social networks. Decision Support Systems 49 (1):24–30. doi:10.1016/j.dss.2009.12.006.
  • Cheung, M. F. Y., and W. M. To. 2016. Service co-creation in social media: An extension of the theory of planned behavior. Computers in Human Behavior 65:260–66. doi:10.1016/j.chb.2016.08.031.
  • Chiu, C.-M., M.-H. Hsu, and E. T. G. Wang. 2006. Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support Systems 42 (3):1872–88. doi:10.1016/j.dss.2006.04.001.
  • Chiu, C.-M., H.-Y. Lin, S.-Y. Sun, and M.-H. Hsu. 2009. Understanding customers’ loyalty intentions towards online shopping: An integration of technology acceptance model and fairness theory. Behaviour & Information Technology 28 (4):347–60. doi:10.1080/01449290801892492.
  • Cretu, A. E., and R. J. Brodie. 2007. The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective. Industrial Marketing Management 36 (2):230–40. doi:10.1016/j.indmarman.2005.08.013.
  • Curty, R. G., and P. Zhang. 2013. Website features that gave rise to social commerce: A historical analysis. Electronic Commerce Research and Applications 12 (4):260–79. doi:10.1016/j.elerap.2013.04.001.
  • Dijkmans, C., P. Kerkhof, and C. J. Beukeboom. 2015. A stage to engage: Social media use and corporate reputation. Tourism Management 47:58–67. doi:10.1016/j.tourman.2014.09.005.
  • Etgar, M. 2008. A descriptive model of the consumer co-production process. Journal of the Academy of Marketing Science 36 (1):97–108. doi:10.1007/s11747-007-0061-1.
  • Ettenson, R., and J. Knowles. 2008. Don’t confuse reputation with brand. MIT Sloan Management Review 49 (2):19–21.
  • Fischer, E., and A. R. Reuber. 2011. Social interaction via new social media: (How) can interactions on Twitter affect effectual thinking and behavior? Journal of Business Venturing 26 (1):1–18. doi:10.1016/j.jbusvent.2010.09.002.
  • Fishbein, M., and I. Ajzen. 1975. Beliefs, attitude, intention, and behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley.
  • Fornell, C., and D. F. Larcker. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18:39–50. doi:10.2307/3151312.
  • Forsythe, S., C. Liu, D. Shannon, and L. C. Gardner. 2006. Development of a scale to measure the perceived benefits and risks of online shopping. Journal of Interactive Marketing 20 (2):55–75. doi:10.1002/dir.20061.
  • Frankfort-Nachmias, C., and D. Nachmias. 1992. Research methods in the social sciences. London: Edward Arnold.
  • Garbarino, E., and M. S. Johnson. 1999. The different roles of satisfaction, trust, and commitment in customer relationships. Journal of Marketing 63 (2):70–87. doi:10.2307/1251946.
  • Gefen, D. 2000. E-commerce: The role of familiarity and trust. Omega 28 (6):725–37. doi:10.1016/S0305-0483(00)00021-9.
  • Gemino, A., N. MacKay, and B. Reich. 2006. Executive decisions about website adoption in small and medium- sized enterprises. Journal of IT Management 17 (1):34–40.
  • George, J. F. 2004. The theory of planned behavior and internet purchasing. Internet Research 14 (3):198–212. doi:10.1108/10662240410542634.
  • Hair, J. F., M. Sarstedt, C. M. Ringle, and J. A. Mena. 2012. An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science 40 (3):414–33. doi:10.1007/s11747-011-0261-6.
  • Hajli, M. 2012. An integrated model for E-commerce adoption at the customer level with the impact of social commerce. International Journal of Information Science and Management 10 (SPL.ISSUE):77–97.
  • Hajli, M. 2013. A research framework for social commerce adoption. Information Management & Computer Security 21 (3):144–54. doi:10.1108/IMCS-04-2012-0024.
  • Hajli, N. 2015. Social commerce constructs and consumer’s intention to buy. International Journal of Information Management 35 (2):183–91. doi:10.1016/j.ijinfomgt.2014.12.005.
  • Hashim, K. F., S. A. M. Yusof, and A. Rashid (2012). The understanding of social networking site adoption as S-commerce platform. Paper presented at the The Knowledge Management International Conference, Johor Bahru, Malaysia.
  • Homans, G. C. 1958. Social behavior as exchange. American Journal of Sociology 63 (6):597–606. doi:10.1086/222355.
  • Hsu, C.-L., and J.-C.-C. Lin. 2008. Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation. Information and Management 45 (1):65–74. doi:10.1016/j.im.2007.11.001.
  • Huang, Z., and M. Benyoucef. 2013. From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications 12 (4):246–59. doi:10.1016/j.elerap.2012.12.003.
  • Hur, W. M., K. H. Ahn, and M. Kim. 2011. Building brand loyalty through managing brand community commitment. Management Decision 49 (7):1194–213. doi:doi:10.1108/00251741111151217.
  • Jang, H., I. Ko, and J. Kim (2013). The effect of group-buy social commerce and coupon on satisfaction and continuance intention–focusing on the expectation confirmation model (ECM). Paper presented at the System Sciences (HICSS), 2013 46th Hawaii International Conference. Hawaii
  • Jones, C., W. S. Hesterly, and S. P. Borgatti. 1997. A general theory of network governance: Exchange conditions and social mechanisms. The Academy of Management Review 22 (4):911–45. doi:10.2307/259249.
  • Jung, L. S. 2014. A study of affecting the purchasing intention of social commerce. International Journal of Software Engineering and Its Applications 8 (5):73–84.
  • Kao, T.-Y., M.-H. Yang, J.-T. B. Wu, and -Y.-Y. Cheng. 2016. Co-creating value with consumers through social media. Journal of Services Marketing 30 (2):141–51. doi:10.1108/JSM-03-2014-0112.
  • Kim, D. J., D. L. Ferrin, and H. R. Rao. 2008. A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems 44 (2):544–64. doi:10.1016/j.dss.2007.07.001.
  • Kim, S., and H. Park. 2013. Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance. International Journal of Information Management 33 (2):318–32. doi:10.1016/j.ijinfomgt.2012.11.006.
  • Kim, Y., D. Sohn, and S. M. Choi. 2011. Cultural difference in motivations for using social network sites: A comparative study of American and Korean college students. Computers in Human Behavior 27 (1):365–72. doi:10.1016/j.chb.2010.08.015.
  • Kuo, Y.-F., and L.-H. Feng. 2013. Relationships among community interaction characteristics, perceived benefits, community commitment, and oppositional brand loyalty in online brand communities. International Journal of Information Management 33 (6):948–62. doi:10.1016/j.ijinfomgt.2013.08.005.
  • Lee, M.-C. 2009. Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit. Electronic Commerce Research and Applications 8 (3):130–41. doi:10.1016/j.elerap.2008.11.006.
  • Li, D., G. Browne, and J. Wetherbe. 2006. Why do internet users stick with a specific web site? A relationship perspective. International Journal of Electronic Commerce 10 (4):105–41. doi:10.2753/JEC1086-4415100404.
  • Liang, T., C. C. Liu, and C. H. Wu (2008). Can social exchange theory explain individual knowledge-sharing behavior? A meta-analysis. ICIS 2008 Proceedings. 171.
  • Liang, T.-P., and E. Turban. 2011. Introduction to the special issue social commerce: A research framework for social commerce. International Journal of Electronic Commerce 16 (2):5–14. doi:10.2753/JEC1086-4415160201.
  • Liao, C., J.-L. Chen, and D. C. Yen. 2007. Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model. Computers in Human Behavior 23 (6):2804–22. doi:10.1016/j.chb.2006.05.006.
  • Lin, H. F. 2007. Predicting consumer intentions to shop online: An empirical test of competing theories. Electronic Commerce Research and Applications 6 (4):433–42. doi:10.1016/j.elerap.2007.02.002.
  • Liu, L., C. M. K. Cheung, and M. K. O. Lee. 2016. An empirical investigation of information sharing behavior on social commerce sites. International Journal of Information Management 36 (5). doi:10.1016/j.ijinfomgt.2016.03.013.
  • Liu, M. T., J. L. Brock, G. C. Shi, R. Chu, and T. H. Teseng. 2013. Perceived benefits, perceived risk, and trust: Influences on consumers’ group buying behaviour. Asia Pacific Journal of Marketing and Logistics 25 (2):225–48. doi:10.1108/13555851311314031.
  • Lorenzo-Romero, C., E. Constantinides, and M. D. C. Alarcón-del-Amo. 2011. Consumer adoption of social networking sites: Implications for theory and practice. Journal of Research in Interactive Marketing 5 (2/3):170–88. doi:10.1108/17505931111187794.
  • Maglio, P. P., and J. Spohrer. 2008. Fundamentals of service science. Journal of the Academy of Marketing Science 36 (1):18–20. doi:10.1007/s11747-007-0058-9.
  • Malthouse, E. C., M. Haenlein, B. Skiera, E. Wege, and M. Zhang. 2013. Managing customer relationships in the social media era: Introducing the social CRM house. Journal of Interactive Marketing 27 (4):270–80. doi:10.1016/j.intmar.2013.09.008.
  • Marsden, P. 2010. Social commerce: monetizing social media. Syzygy Group. Mayer.
  • Morgan, R. M., and S. D. Hunt. 1994. The commitment-trust theory of relationship marketing. Journal of Marketing 58 (3):20–38. doi:10.2307/1252308.
  • Mukherjee, A., and P. Nath. 2007. Role of electronic trust in online retailing: A re-examination of the commitment-trust theory. European Journal of Marketing 41 (9/10):1173–202. doi:10.1108/03090560710773390.
  • Ng, C. S.-P. 2013. Intention to purchase on social commerce websites across cultures: A cross-regional study. Information & Management 50 (8):609–20. doi:10.1016/j.im.2013.08.002.
  • Noh, M., K. Lee, and G. Garrison. 2013. Effects of collectivism on actual s-commerce use and the moderating effect of price consciousness. Journal of Electronic Commerce Research 14 (3):244–60.
  • Olbrich, R., and C. Holsing. 2011. Modeling consumer purchasing behavior in social shopping communities with clickstream data. International Journal of Electronic Commerce 16 (2):15–40. doi:10.2753/JEC1086-4415160202.
  • Pagani, M., and A. Mirabello. 2011. The Influence of personal and social-interactive engagement in social TV web sites. International Journal of Electronic Commerce 16 (2):41–68. doi:10.2753/jec1086-4415160203.
  • Pavlou, P. A., and M. Fygenson. 2006. Understanding and prediction electronic commerce adoption: An extension of the theory of planned behavior. MIS Quarterly 30 (1):115–43.
  • Payne, A., K. Storbacka, P. Frow, and S. Knox. 2009. Co-creating brands: Diagnosing and designing the relationship experience. Journal of Business Research 62 (3):379–89. doi:10.1016/j.jbusres.2008.05.013.
  • Pelling, E. L., and K. M. White. 2009, December. The theory of planned behavior applied to young people’s use of social networking web sites. CyberPsychology & Behavior 26 (6):755–59. doi:10.1089/cpb.2009.0109.
  • Peters, K., Y. Chen, A. M. Kaplan, B. Ognibeni, and K. Pauwels. 2013. Social media metrics — A framework and guidelines for managing social media. Journal of Interactive Marketing 27 (4):281–98. doi:10.1016/j.intmar.2013.09.007.
  • Razak, N. S. A., and M. Marimuthu. 2012. The relationship between co-creation value and facebook shopping. Procedia-Social and Behavioral Sciences 65:768–74.
  • Salam, A. F., H. R. Rao, and C. C. Pegels. 2003. Consumer-perceived risk in e-commerce transactions. Communications of the ACM 46 (12):325–31. doi:10.1145/953460.953517.
  • Saldanha, T. J. V., and M. S. Krishnan. 2012. Organizational adoption of Web 2.0 Technologies: An empirical analysis. Journal of Organizational Computing and Electronic Commerce 22 (4):301–33. doi:10.1080/10919392.2012.723585.
  • Schurr, P. H., and J. L. Ozanne. 1985. Influences on exchange processes: Buyers’ preconceptions of a Seller’s trustworthiness and bargaining toughness. Journal of Consumer Research 11 (4):939–53. doi:10.1086/209028.
  • Shiau, W. L., and M. M. Luo. 2012. Factors affecting online group buying intention and satisfaction: A social exchange theory perspective. Computers in Human Behavior 28 (6):2431–44. doi:10.1016/j.chb.2012.07.030.
  • Shin, D.-H. 2013. User experience in social commerce: In friends we trust. Behaviour & Information Technology 32 (1):52–67. doi:10.1080/0144929x.2012.692167.
  • Taylor, S., and P. A. Todd. 1995. Understanding information technology usage: A test of competing models. Information Systems Research 6 (2):144–76. doi:10.1287/isre.6.2.144.
  • Teo, T., and C. B. Lee. 2010. Explaining the intention to use technology among student teachers: An application of the theory of planned behavior (TPB). Campus-Wide Information Systems 27 (2):60–67. doi:10.1108/10650741011033035.
  • Turban, E., N. Bolloju, and T.-P. Liang. 2011. Enterprise social networking: Opportunities, adoption, and risk mitigation. Journal of Organizational Computing and Electronic Commerce 21 (3):202–20. doi:10.1080/10919392.2011.590109.
  • Turri, A. M., and K. H. Smith. 2013. Developing affective brand commitment through social media. Journal of Electronic Commerce Research 14 (3):201–15.
  • Vargo, S. L., and R. F. Lusch. 2004. Evolving to a new dominant logic for marketing. Journal of Marketing 68 (1):1–17.
  • Wang, C., and P. Zhang. 2012. The evolution of social commerce: The people, management, technology, and information dimensions. Communications of the Association for Information Systems 31 (1):105–27.
  • Wasko, M. M., and S. Faraj. 2005. Why should i share? examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly 29 (1):35–57.
  • Wu, I.-L., and J.-L. Chen. 2005. An extension of Trust and TAM model with TPB in the initial adoption of on-line tax: An empirical study. International Journal of Human-Computer Studies 62 (6):784–808. doi:10.1016/j.ijhcs.2005.03.003.
  • Xiao, B., M. Huang, and A. J. Barnes. 2015. Network closure among sellers and buyers in social commerce community. Electronic Commerce Research and Applications. doi:10.1016/j.elerap.2015.10.001.
  • Yadav, M. S., K. De Valck, T. Hennig-Thurau, D. L. Hoffman, and M. Spann. 2013. Social commerce: A contingency framework for assessing marketing potential. Journal of Interactive Marketing 27 (4):311–23. doi:10.1016/j.intmar.2013.09.001.
  • Zaglia, M. E. 2013. Brand communities embedded in social networks. Journal of Business Research 66:216–23. doi:10.1016/j.jbusres.2012.07.015.
  • Zhang, K. Z. K., M. Benyoucef, and S. J. Zhao. 2016. Building brand loyalty in social commerce: The case of brand microblogs. Electronic Commerce Research and Applications, 15. doi:10.1016/j.elerap.2015.12.001.
  • Zhou, L. 2007. Application of TPB to punctuation usage in instant messaging. Behaviour & Information Technology 26 (5):399–407. doi:10.1080/01449290600647378.
  • Zhou, L., P. Zhang, and H.-D. Zimmermann. 2013. Social commerce research: An integrated view. Electronic Commerce Research and Applications 12 (2):61–68. doi:10.1016/j.elerap.2013.02.003.
  • Zhou, Z., Q. Zhang, C. Su, and N. Zhou. 2012. How do brand communities generate brand relationships? Intermediate mechanisms. Journal of Business Research 65 (7):890–95. doi:10.1016/j.jbusres.2011.06.034.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.