How do group performances affect users’ contributions in online communities? A cross-level moderation model

References

• Alnuaimi, O. A., L. P. Robert, and L. M. Maruping. 2010. Team size, dispersion, and social loafing in technology-supported teams: A perspective on the theory of moral disengagement. Journal of Management Information Systems 27 (1):203–30. doi:10.2753/MIS0742-1222270109.
   Web of Science ®Google Scholar
• Aral, S., and D. Walker. 2014. Tie strength, embeddedness, and social influence: A large-scale networked experiment. Management Science 60 (6):1352–70. doi:10.1287/mnsc.2014.1936.
   Web of Science ®Google Scholar
• Arguello, J. 2006. Talk to me: Foundations for successful individual-group interactions in online communities. Proceedings of the SIGCHI conference on Human Factors in Computing Systems. Montreal Quebec, Canada, April 2006, 959-968. doi:10.1145/1124772.1124916.
   Google Scholar
• Bagozzi, R. P., and U. M. Dholakia. 2002. Intentional social action in virtual communities. Journal of Interactive Marketing 16 (2):2–21. doi:10.1002/dir.10006.
   Google Scholar
• Bagozzi, R. P., and U. M. Dholakia. 2006. Antecedents and purchase consequences of customer participation in small group brand communities. International Journal of Research in Marketing 23 (1):45–61. doi:10.1016/j.ijresmar.2006.01.005.
   Web of Science ®Google Scholar
• Banks, D., K. Daus, and M. Lowenstein. 2002. Customer community: Unleashing the power of your customer base. CA: Jossey-Bass San Francisco.
   Google Scholar
• Bateman, P. J., P. H. Gray, and B. S. Butler. 2011. Research note—the impact of community commitment on participation in online communities. Information Systems Research 22 (4):841–54. doi:10.1287/isre.1090.0265.
   Web of Science ®Google Scholar
• Bauer, D. J., and P. J. Curran. 2005. Probing interactions in fixed and multilevel regression: Inferential and graphical techniques. Multivariate Behavioral Research 40 (3):373–400. doi:10.1207/s15327906mbr4003_5.
   PubMed Web of Science ®Google Scholar
• Bearden, W. O., and M. J. Etzel. 1982. Reference group influence on product and brand purchase decisions. Journal of Consumer Research 9 (2):183–94. doi:10.1086/jcr.1982.9.issue-2.
   Web of Science ®Google Scholar
• Bearden, W. O., R. G. Netemeyer, and J. E. Teel. 1989. Measurement of consumer susceptibility to interpersonal influence. Journal of Consumer Research 15 (4):473–81. doi:10.1086/jcr.1989.15.issue-4.
   Web of Science ®Google Scholar
• Blau, P. 1964. Power and exchange in social life, 352. New York: J Wiley & Sons.
   Google Scholar
• Bock, G.-W., R. W. Zmud, Y.-G. Kim, and J.-N. Lee. 2005. Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29 (1):87–111.
   Web of Science ®Google Scholar
• Bryk, A. S., and S. W. Raudenbush. 1992. Hierarchical linear models: Applications and data analysis methods. Newbury Park, CA: Sage Publications.
   Google Scholar
• Burnkrant, R. E., and A. Cousineau. 1975. Informational and normative social influence in buyer behavior. Source Journal of Consumer Research 2 (3):206–15. doi:10.1086/jcr.1975.2.issue-3.
   Web of Science ®Google Scholar
• Burtch, G., and Y. Hong. 2014. What happens when word of mouth goes mobile? Proceedings of the International Conference on Information Systems, Auckland, New Zealand.
   Google Scholar
• Butler, B. S. 2001. Membership size, communication activity, and sustainability: A resource-based model of online social structures. Information Systems Research 12 (4):346–62. doi:10.1287/isre.12.4.346.9703.
   Web of Science ®Google Scholar
• Butler, B. S. 2002. Community effort in online groups: Who does the work and why. Leadership at a Distance: Research in Technologically Supported Work 1:171–94.
   Google Scholar
• Chang, H. H., and -S.-S. Chuang. 2011. Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator. Information & Management 48 (1):9–18. doi:10.1016/j.im.2010.11.001.
   Web of Science ®Google Scholar
• Chen, C.-J., and S.-W. Hung. 2010. To give or to receive? Factors influencing members’ knowledge sharing and community promotion in professional virtual communities. Information & Management 47 (4):226–36. doi:10.1016/j.im.2010.03.001.
   Web of Science ®Google Scholar
• Chen, I. Y. L. 2007. The factors influencing members’ continuance intentions in professional virtual communities—a longitudinal study. Journal of Information Science 33 (4):451–67. doi:10.1177/0165551506075323.
   Web of Science ®Google Scholar
• Chen, W., X. Wei, and K. X. Zhu. 2018. Engaging voluntary contributions in online communities: A hidden markov model. MIS Quarterly 42 (1):83–100. doi:10.25300/MISQ.
   Web of Science ®Google Scholar
• Cheung, C. M. K., and M. K. O. Lee. 2012. What drives consumers to spread electronic word of mouth in online consumer-opinion platforms. Decision Support Systems 53 (1):218–25. doi:10.1016/j.dss.2012.01.015.
   Web of Science ®Google Scholar
• Chi, L. 2009. Transplanting social capital to the online world: Insights from two experimental studies. Journal of Organizational Computing and Electronic Commerce 19 (3):214–36. doi:10.1080/10919390903041931.
   Web of Science ®Google Scholar
• Childers, T. L., and A. R. Rao. 1992. The influence of familial and peer-based reference groups on consumer decisions. Journal of Consumer Research 19 (2):198–211. doi:10.1086/jcr.1992.19.issue-2.
   Web of Science ®Google Scholar
• Choi, B. C. F., Z. Jiang, B. Xiao, and K. S. Sung. 2015. Embarrassing exposures in online social networks: An integrated perspective of privacy invasion and relationship bonding. Information Systems Research 26 (4):675–94. doi:10.1287/isre.2015.0602.
   Web of Science ®Google Scholar
• Constant, D., L. Sproull, and S. Kiesler. 1996. The kindness of strangers: The usefulness of electronic weak ties for technical advice. Organization Science 7 (2):119–35. doi:10.1287/orsc.7.2.119.
   Web of Science ®Google Scholar
• Cropanzano, R., and M. S. Mitchell. 2005. Social exchange theory: An interdisciplinary review. Journal of Management 31 (6):874–900. doi:10.1177/0149206305279602.
   Web of Science ®Google Scholar
• De Valck, K., G. H. Van Bruggen, and B. Wierenga. 2009. Virtual communities: A marketing perspective. Decision Support Systems 47 (3):185–203. doi:10.1016/j.dss.2009.02.008.
   Web of Science ®Google Scholar
• Deutsch, M., and H. B. Gerard. 1955. A study of normative and informational social influences upon individual judgment. The Journal of Abnormal and Social Psychology 51 (3):629. doi:10.1037/h0046408.
   PubMedGoogle Scholar
• Dholakia, U. M., R. P. Bagozzi, and L. K. Pearo. 2004. A social influence model of consumer participation in network-and small-group-based virtual communities. International Journal of Research in Marketing 21 (3):241–63. doi:10.1016/j.ijresmar.2003.12.004.
   Web of Science ®Google Scholar
• Easley, R. F., S. Devaraj, and J. M. Crant. 2003. Relating collaborative technology use to teamwork quality and performance: An empirical analysis. Journal of Management Information Systems 19 (4):247–65.
   Web of Science ®Google Scholar
• Emerson, R. M. 1972. Exchange theory, part I: A psychological basis for social exchange. Sociological Theories in Progress 2:38–57.
   Google Scholar
• Fang, Y., and D. Neufeld. 2009. Understanding sustained participation in open source software projects. Journal of Management Information Systems 25 (4):9–50. doi:10.2753/MIS0742-1222250401.
   Web of Science ®Google Scholar
• Faraj, S., G. Krogh, E. Monteiro, and K. M. Lakhani. 2016. Special section introduction—Online community as space for knowledge flows. Information Systems Research 27 (4):668–84. doi:10.1287/isre.2016.0682.
   Web of Science ®Google Scholar
• Festinger, L. 1954. A theory of social comparison processes. Human Relations 7 (2):117–40. doi:10.1177/001872675400700202.
   Web of Science ®Google Scholar
• Fishbein, M., and I. Ajzen. 1975. Belief, attitude, intention and behavior: An introduction to theory and research. MA: Addison-Wesley.
   Google Scholar
• Frazier, G. L., and R. C. Rody. 1991. The use of influence strategies in interfirm relationships in industrial product channels. The Journal of Marketing 52–69. doi:10.1177/002224299105500105.
   Web of Science ®Google Scholar
• Füller, J., K. Hutter, J. Hautz, and K. Matzler. 2014. User roles and contributions in innovation-contest communities. Journal of Management Information Systems 31 (1):273–308. doi:10.2753/MIS0742-1222310111.
   Web of Science ®Google Scholar
• Hall, H., and D. Graham. 2004. Creation and recreation: Motivating collaboration to generate knowledge capital in online communities. International Journal of Information Management 24 (3):235–46. doi:10.1016/j.ijinfomgt.2004.02.004.
   Web of Science ®Google Scholar
• Harmeling, C. M., R. W. Palmatier, E. Fang, and D. Wang. 2017. Group marketing: Theory, mechanisms, and dynamics. Journal of Marketing 81 (4):1–24. doi:10.1509/jm.15.0495.
   Web of Science ®Google Scholar
• Homans, G. C. 1958. Social behavior as exchange. American Journal of Sociology 63 (6):597–606. doi:10.1086/222355.
   Web of Science ®Google Scholar
• Hsu, C.-L., and J.-C.-C. Lin. 2008. Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation. Information & Management 45 (1):65–74. doi:10.1016/j.im.2007.11.001.
   Web of Science ®Google Scholar
• Hsu, M.-H., T. L. Ju, C.-H. Yen, and C.-M. Chang. 2007. Knowledge sharing behavior in virtual communities: The relationship between trust, self-efficacy, and outcome expectations. International Journal of Human-computer Studies 65 (2):153–69. doi:10.1016/j.ijhcs.2006.09.003.
   Web of Science ®Google Scholar
• Joyce, E., and R. E. Kraut. 2006. Predicting continued participation in newsgroups. Journal of Computer-Mediated Communication 11 (3):723–47. doi:10.1111/jcmc.2006.11.issue-3.
   Web of Science ®Google Scholar
• Kankanhalli, A., B. C. Y. Tan, and -K.-K. Wei. 2005. Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS Quarterly 113–43. doi:10.2307/25148670.
   Web of Science ®Google Scholar
• Khansa, L., X. Ma, D. Liginlal, and S. S. Kim. 2015. Understanding members’ active participation in online question-and-answer communities: A theory and empirical analysis. Journal of Management Information Systems 32 (2):162–203. doi:10.1080/07421222.2015.1063293.
   Web of Science ®Google Scholar
• Kim, H.-W., A. Kankanhalli, and S.-H. Lee. 2018. Examining gifting through social network services: A social exchange theory perspective. Information Systems Research 29 (4):805–28. doi:10.1287/isre.2017.0737.
   Web of Science ®Google Scholar
• Kraut, R., T. Mukhopadhyay, J. Szczypula, S. Kiesler, and B. Scherlis. 1999. Information and communication: Alternative uses of the Internet in households. Information Systems Research 10 (4):287–303. doi:10.1287/isre.10.4.287.
   Web of Science ®Google Scholar
• Kraut, R., X. Wang, B. Butler, E. Joyce, and M. Burke. 2010. Beyond information: Developing the relationship between the individual and the group in online communities. Unpublished. Retrieved Dec 28, 2019 from http://casci.umd.edu/research-resource/theory-concept-summaries/online-communities-2/publications_butler_2010/
   Google Scholar
• Kreft, I. G. G., and J. De Leeuw. 1998. Introducing multilevel modeling. Thousand Oaks, CA: Sage Publications Ltd.
   Google Scholar
• Kuan, K. K. Y., Y. Zhong, and P. Y. K. Chau. 2014. Informational and normative social influence in group-buying: Evidence from self-reported and EEG data. Journal of Management Information Systems 30 (4):151–78. doi:10.2753/MIS0742-1222300406.
   Web of Science ®Google Scholar
• Leimeister, J. M., P. Sidiras, and H. Krcmar. 2006. Exploring success factors of virtual communities: The perspectives of members and operators. Journal of Organizational Computing and Electronic Commerce 16 (3–4):279–300.
   Web of Science ®Google Scholar
• Li, C.-Y., and Y.-C. Ku. 2017. The power of a thumbs-up: Will e-commerce switch to social commerce? Information & Management. 55 (3):340-357.
   Web of Science ®Google Scholar
• Liu, L., C. Wagner, and H. Chen. 2014. Determinants of commitment in an online community : Assessing the antecedents of weak ties and their impact. Journal of Organizational Computing and Electronic Commerce 24 (4):271–96. doi:10.1080/10919392.2014.956609.
   Web of Science ®Google Scholar
• Lou, J., Y. Fang, K. H. Lim, and J. Z. Peng, 2012. Knowledge contribution in online question and answering communities: Effects of groups membership. Proceedings of International Conference on Information Systems. .
   Google Scholar
• Ma, M., and R. Agarwal. 2007. Through a glass darkly: Information technology design, identity verification, and knowledge contribution in online communities. Information Systems Research 18 (1):42–67. doi:10.1287/isre.1070.0113.
   Web of Science ®Google Scholar
• Moschis, G. P. 1976. Social comparison and informal group influence. Journal of Marketing Research 237–44. doi:10.1177/002224377601300304.
   Web of Science ®Google Scholar
• Mudambi, S. M., and D. Schuff. 2010. Research note: What makes a helpful online review? A study of customer reviews on Amazon.com. MIS Quarterly 185–200. doi:10.2307/20721420.
   Web of Science ®Google Scholar
• Park, C. W., and V. P. Lessig. 1977. Students and housewives: Differences in susceptibility to reference group influence. Journal of Consumer Research 4 (2):102–10. doi:10.1086/jcr.1977.4.issue-2.
   Web of Science ®Google Scholar
• Petrič, G. 2014. Perceived quality of conversations in online communities: Conceptual framework, scale development, and empirical validation. Cyberpsychology, Behavior, and Social Networking 17 (2):82–90. doi:10.1089/cyber.2012.0483.
   PubMed Web of Science ®Google Scholar
• Petrič, G., and A. Petrovčič. 2014. Individual and collective empowerment in online communities: The mediating role of communicative interaction in web forums. The Information Society 30 (3):184–99. doi:10.1080/01972243.2014.896683.
   Web of Science ®Google Scholar
• Preacher, K. J., P. J. Curran, and D. J. Bauer. 2006. Computational tools for probing interactions in multiple linear regression, multilevel modeling, and latent curve analysis. Journal of Educational and Behavioral Statistics 31 (4):437–48. doi:10.3102/10769986031004437.
   Web of Science ®Google Scholar
• Prykop, C., and M. Heitmann. 2006. Designing mobile brand communities: Concept and empirical illustration. Journal of Organizational Computing and Electronic Commerce 16 (3–4):301–23.
   Web of Science ®Google Scholar
• Rafaeli, S., and Y. Ariel. 2008. Online motivational factors: Incentives for participation and contribution in Wikipedia. Psychological Aspects of Cyberspace: Theory, Research, Applications, 2 (8):243–67.
   Google Scholar
• Ray, S., S. Kim, and J. Morris. 2014. The central role of engagement in online communities. Information Systems Research 25 (3):528–46. doi:10.1287/isre.2014.0525.
   Web of Science ®Google Scholar
• Ren, Y., J. Chen, and J. Riedl. 2015. The impact and evolution of group diversity in online open collaboration. Management Science 62 (6):1668–86. doi:10.1287/mnsc.2015.2178.
   Web of Science ®Google Scholar
• Ren, Y., M. F. Harper, S. Drenner, L. Terveen, S. Kiesler, J. Riedl, and R. E. Kraut. 2012. Building member attachment in online communities: Applying theories of group identity and interpersonal bonds. MIS Quarterly 841–64. doi:10.2307/41703483.
   Web of Science ®Google Scholar
• Ridings, C. M., and D. Gefen. 2004. Virtual community attraction: Why people hang out online. Journal of Computer-Mediated Communication 10 (1):JCMC10110.
   Google Scholar
• Shiau, W.-L., and M. M. Luo. 2012. Factors affecting online group buying intention and satisfaction: A social exchange theory perspective. Computers in Human Behavior 28 (6):2431–44. doi:10.1016/j.chb.2012.07.030.
   Web of Science ®Google Scholar
• Terry, D. J., M. A. Hogg, and K. M. White. 1999. The theory of planned behaviour: Self‐identity, social identity and group norms. British Journal of Social Psychology 38 (3):225–44. doi:10.1348/014466699164149.
   PubMed Web of Science ®Google Scholar
• Tiwana, A., and A. A. Bush. 2005. Continuance in expertise-sharing networks: A social perspective. IEEE Transactions on Engineering Management 52 (1):85–101. doi:10.1109/TEM.2004.839956.
   Web of Science ®Google Scholar
• Toral, S. L., M. D. R. Martínez-Torres, and F. Barrero. 2010. Analysis of virtual communities supporting OSS projects using social network analysis. Information and Software Technology 52 (3):296–303. doi:10.1016/j.infsof.2009.10.007.
   Web of Science ®Google Scholar
• Toubia, O., and A. T. Stephen. 2013. Intrinsic vs. image-related utility in social media: Why do people contribute content to twitter? Marketing Science 32 (3):368–92. doi:10.1287/mksc.2013.0773.
   Web of Science ®Google Scholar
• Tsai, H.-T., and R. P. Bagozzi. 2014. Contribution behavior in virtual communities: Cognitive, emotional, and social influences. MIS Quarterly 38 (1):143–63. doi:10.25300/MISQ/2014/38.1.07.
   Web of Science ®Google Scholar
• Ulrike Lechner, J. H. 2002. Business models and system architectures of virtual communities: From a sociological phenomenon to peer-to-peer architectures. International Journal of Electronic Commerce 6 (3):41–53.
   Web of Science ®Google Scholar
• Verona, G., E. Prandelli, and M. Sawhney. 2006. Innovation and virtual environments: towards virtual knowledge brokers. Organization Studies 27 (6):765-788.
   Web of Science ®Google Scholar
• Verplanken, B., H. Aarts, A. Van Knippenberg, and A. Moonen. 1998. Habit versus planned behaviour: A field experiment. British Journal of Social Psychology 37 (1):111–28. doi:10.1111/bjso.1998.37.issue-1.
   PubMed Web of Science ®Google Scholar
• Vogel, E. A., J. P. Rose, L. R. Roberts, and K. Eckles. 2014. Social comparison, social media, and self-esteem. Psychology of Popular Media Culture 3 (4):206. doi:10.1037/ppm0000047.
   Google Scholar
• Von Krogh, G., S. Haefliger, S. Spaeth, and M. W. Wallin. 2012. Carrots and rainbows: Motivation and social practice in open source software development. MIS Quarterly 649–76. doi:10.2307/41703471.
   Web of Science ®Google Scholar
• Wang, X., and P. F. Clay. 2012. Beyond adoption intention: Online communities and member motivation to contribute longitudinally. Journal of Organizational Computing and Electronic Commerce 22 (3):215–36. doi:10.1080/10919392.2012.696928.
   Web of Science ®Google Scholar
• Wasko, W., and F. Faraj. 2005. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly 29 (1):35–57. doi:10.2307/25148667.
   Web of Science ®Google Scholar
• Wellman, B., and M. Gulia. 2018. Net-surfers don’t ride alone: Virtual communities as communities. In Networks in the global village, 331–66.
   Google Scholar
• Williams, K. D., and S. J. Karau. 1991. Social loafing and social compensation: The effects of expectations of co-worker performance. Journal of Personality and Social Psychology 61 (4):570. doi:10.1037/0022-3514.61.4.570.
   PubMed Web of Science ®Google Scholar
• Witt, R. E., and G. D. Bruce. 1972. Group influence and brand choice congruence. Journal of Marketing Research 9 (4):440–43. doi:10.1177/002224377200900415.
   Web of Science ®Google Scholar
• Wu, C.-G., J. H. Gerlach, and C. E. Young. 2007. An empirical analysis of open source software developers’ motivations and continuance intentions. Information & Management 44 (3):253–62. doi:10.1016/j.im.2006.12.006.
   Web of Science ®Google Scholar
• Wu, J., L. Huang, J. L. Zhao, and Z. Hua. 2015. The deeper, the better? Effect of online brand community activity on customer purchase frequency. Information & Management 52 (7):813–23. doi:10.1016/j.im.2015.06.001.
   Web of Science ®Google Scholar
• Xia, M., Y. Huang, W. Duan, and A. B. Whinston. 2012. Research note—to continue sharing or not to continue sharing? An empirical analysis of user decision in peer-to-peer sharing networks. Information Systems Research 23 (1):247–59. doi:10.1287/isre.1100.0344.
   Web of Science ®Google Scholar
• Yang, L., T. Sun, M. Zhang, and Q. Mei, 2012. We know what@ you# tag: Does the dual role affect hashtag adoption? Proceedings of the 21st International Conference on World Wide Web. Lyon, France, 261–70. doi:10.1145/2187836.2187872
   Google Scholar
• Zhang, C., J. Hahn, and P. De. 2013. Research note—Continued participation in online innovation communities: Does community response matter equally for everyone? Information Systems Research 24 (4):1112–30. doi:10.1287/isre.2013.0485.
   Web of Science ®Google Scholar
• Zhao, K., B. Zhang, and X. Bai. 2018. Estimating contextual motivating factors in virtual interorganizational communities of practice: Peer effects and organizational influences. Information Systems Research 29 (4):910–27. doi:10.1287/isre.2017.0752.
   Web of Science ®Google Scholar
• Zhou, T. 2011. Understanding online community user participation: A social influence perspective. Internet Research 21 (1):67–81. doi:10.1108/10662241111104884.
   Web of Science ®Google Scholar