703
Views
25
CrossRef citations to date
0
Altmetric
Articles

An Importance-Performance Analysis of Dining Attributes: A Comparison of Individual and Packaged Tourists in Taiwan

Pages 573-597 | Published online: 10 Sep 2012

References

  • Andersson , T. D. and Mossberg , L. 2004 . The dining experience: Do restaurants satisfy customer needs? . Food Service Technology , 4 ( 4 ) : 171 – 177 . (doi:10.1111/j.1471-5740.2004.00105.x)
  • Au , N. and Law , R. 2002 . Categorical classification of tourism dining . Annals of Tourism Research , 29 ( 3 ) : 819 – 833 . (doi:10.1016/S0160-7383(01)00078-0)
  • Beldona , S. and Cobanoglu , C. 2007 . Importance-performance analysis of guest technologies in the lodging industry . Cornell Hotel and Restaurant Administration , 48 ( 3 ) : 299 – 312 . (doi:10.1177/0010880407304023)
  • Chang , R. C.Y. , Kivela , J. and Mak , A. H. N. 2011 . Attributes that influence the evaluation of travel dining experience: When East meets West . Tourism Management , 32 ( 2 ) : 307 – 316 . (doi:10.1016/j.tourman.2010.02.009)
  • Chapman , R. G. 1993 . Brand performance comparatives . Journal of Products & Brand Management , 2 ( 2 ) : 42 – 50 . (doi:10.1108/10610429310027446)
  • Chen , J.-K. and Chen , I.-S. 2010 . Disparities between services demanded and services received in Taiwanese restaurants . Global Journal of Business Research , 4 ( 1 ) : 59 – 69 .
  • Cheron , E. J. , McTavish , R. and Perrien , J. 1989 . Segmentation of bank commercial markets . International Journal of Bank Marketing , 7 ( 6 ) : 25 – 30 . (doi:10.1108/EUM0000000001458)
  • Choi , T. R.K.S. 2000 . An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: A comparison of business and leisure travelers . Tourism Management , 21 : 363 – 377 . (doi:10.1016/S0261-5177(99)00070-9)
  • Cohen , E. and Avieli , N. 2004 . Food in tourism attraction and impediment . Annals of Tourism Research , 31 ( 4 ) : 755 – 778 . (doi:10.1016/j.annals.2004.02.003)
  • Delamont , S. 1994 . Appetites and identities: Introduction to the social anthropology of Western Europe , London : Routledge .
  • Deng , W. 2007 . Using a revised importance-performance analysis approach: The case of Taiwanese hot springs tourism . Tourism Management , 28 : 1274 – 1284 . (doi:10.1016/j.tourman.2006.07.010)
  • DeVellis , R. F. 1991 . Scale development: Theory and applications , Newbury Park , CA : Sage Publications, Inc .
  • Fox , R. 2007 . Reinventing the gastronomic identity of Croatian tourist destinations . International Journal of Hospitality Management , 26 : 546 – 559 . (doi:10.1016/j.ijhm.2006.03.001)
  • Hall , C. M. and Sharples , L. 2003 . “ The consumption of experience or the experience of consumption? An introduction to the tourism of taste ” . In Food tourism around the world: Development, management and markets , Edited by: Hall , C. M. , Sharples , L. , Mitchell , R. , Macionis , N. and Cambourne , B. 1 – 24 . Burlington , MA : Elsevier Butterworth-Heinemann .
  • Hemmasi , M. , Strong , K. C. and Taylor , S. A. 1994 . Measuring service quality for strategies planning and analysis in service firms . Journal of Applied Business Research , 10 ( 4 ) : 24 – 34 .
  • Hjalager , A. M. and Richards , G. 2002 . Tourism and gastronomy , London : Routledge .
  • Ignatov , E. and Smith , S. 2006 . Segmenting Canadian culinary tourists . Current Issues in Tourism , 9 ( 3 ) : 235 – 255 . (doi:10.2167/cit/229.0)
  • Jang , S. C. , Ha , A. and Silkes , C. A. 2009 . Perceived attributes of Asian foods: From the perspective of the American customers . International Journal of Hospitality Management , 28 : 63 – 70 . (doi:10.1016/j.ijhm.2008.03.007)
  • Kara , A. , Kaynak , E. and Kucukemiroglu , O. 1995 . Marketing strategies for fast-food restaurants: A customer view . International Journal of Contemporary Hospitality Management , 7 ( 4 ) : 16 – 22 . (doi:10.1108/09596119510146823)
  • Kara , A. , Kaynak , E. and Kucukemiroglu , O. 1996 . Positioning of fast-food outlets in two regions of North America: A comparative study using correspondence analysis . Journal of Professional Services Marketing , 14 ( 2 ) : 99 – 119 . (doi:10.1300/J090v14n02_07)
  • Kivela , J. and Crotts , J. C. 2005 . Gastronomy tourism: A meaningful travel market segment . Journal of Culinary Science & Technology , 4 ( 2/3 ) : 39 – 55 . (doi:10.1300/J385v04n02_03)
  • Lai , L. S. L. and To , W. M. 2010 . Importance-performance analysis for public management decision making: An empirical study of China's Macao special administrative region . Management Decision , 48 ( 2 ) : 277 – 295 . (doi:10.1108/00251741011022626)
  • Law , R. , To , T. and Goh , C. 2008 . How do Mainland Chinese travelers choose restaurants in Hong Kong? An exploratory study of individual visit scheme travelers and packaged travelers . International Journal of Hospitality Management , 27 : 346 – 354 . (doi:10.1016/j.ijhm.2007.10.004)
  • Long , L. M. 2004 . Culinary tourism , Lexington : The University Press of Kentucky .
  • Lu , C.-H. 2007 . Assessing construct validity: The utility of factor analysis . Journal of Educational Measurement and Statistics , 15 ( 1 ) : 79 – 94 .
  • MacLaurin , D. J. and MacLaurin , T. L. 2000 . Customer perceptions of Singapore's theme restaurants . Cornell Hotel and Restaurant Administration Quarterly , 41 ( 3 ) : 75 – 85 .
  • Martilla , J. A. and James , J. C. 1977 . Importance–performance analysis . Journal of Marketing , 41 ( 1 ) : 77 – 79 . (doi:10.2307/1250495)
  • Matzler , K. , Bailom , F. , Hinterhuber , H. H. , Renzi , B. and Pichler , J. 2004 . The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance-performance analysis . Industrial Marketing Management , 33 : 271 – 277 . (doi:10.1016/S0019-8501(03)00055-5)
  • Mohsin , A. and Lockyer , T. 2010 . Customer perception of service quality in luxury in New Delhi, India: An exploratory study . International Journal of Contemporary Hospitality Management , 22 ( 2 ) : 160 – 173 . (doi:10.1108/09596111011018160)
  • Nield , K. , Kozak , M. and LeGrys , G. 2000 . The role of food service in tourist satisfaction . International Journal of Hospitality Management , 19 : 375 – 384 . (doi:10.1016/S0278-4319(00)00037-2)
  • Nunnally , J. C. 1978 . Psychometric theory , 2 , New York , NY : McGraw-Hill .
  • Oh , H. 2000 . Diner's perceptions of quality, value, and satisfaction . Cornell Hotel and Restaurant Administration Quarterly , 41 ( 3 ) : 58 – 66 . (doi:10.1177/001088040004100317)
  • Oh , H. 2001 . Revisiting importance-performance analysis . Tourism Management , 22 ( 6 ) : 617 – 627 . (doi:10.1016/S0261-5177(01)00036-X)
  • Oh , L.-B. and Zhang , Y. 2010 . Understanding Chinese users’ preference for domestic over foreign internet services . Journal of International Consumer Marketing , 22 ( 3 ) : 227 – 243 . (doi:10.1080/08961531003751017)
  • Quan , S. and Wang , N. 2004 . Towards a structural model of the tourist experience: An illustration from food experiences in tourism . Tourism Management , 25 ( 3 ) : 297 – 305 . (doi:10.1016/S0261-5177(03)00130-4)
  • Riviezzo , A. , de Nisco , A. and Napolitano , M. R. 2009 . Importance-performance analysis as a tool in evaluating town centre management effectiveness . International Journal of Retail & Distribution Management , 37 ( 9 ) : 748 – 764 . (doi:10.1108/09590550910975808)
  • Rood , A. S. and Dziadkowiec , J. 2010 . Why use importance-performance analysis in mystery shopping? A USA–Poland comparative answer . Journal of Quality Assurance in Hospitality & Tourism , 11 ( 1 ) : 1 – 17 . (doi:10.1080/15280080903520592)
  • Sheldon , P. J. and Fox , M. 1988 . The role of foodservice in vacation choice and experience: A cross-cultural analysis . Journal of Travel Research , 27 ( 1 ) : 9 – 15 . (doi:10.1177/004728758802700202)
  • Sparks , B. , Bowen , J. and Klag , S. 2003 . Restaurants and the tourist market . International Journal of Contemporary Hospitality Management , 15 ( 1 ) : 6 – 13 . (doi:10.1108/09596110310458936)
  • Tafesse , W. , Korneliussen , T. and Skallerud , K. 2010 . Importance performance analysis as a trade show evaluation and benchmarking tool . Journal of Convention & Event Tourism , 11 ( 4 ) : 314 – 328 . (doi:10.1080/15470148.2010.533106)
  • Tourism Bureau, M.O.T.C. Republic of China (Taiwan) (2011). Executive Information System. Retrieved from http://admin.taiwan.net.tw/statistics/release_en.aspx?no=7
  • Tse , P. and Crotts , J. C. 2005 . Antecedents of novelty seeking: International visitors’ propensity to experiment across Hong Kong's culinary traditions . Tourism Management , 26 : 965 – 968 . (doi:10.1016/j.tourman.2004.07.002)
  • Vaske , J. , Kiriakos , R. , Cottrell , S. and Khuong , M. N. 2009 . Importance-performance and segmentation: An application at a biosphere reserve in Vietnam . Journal of Travel & Tourism Marketing , 26 ( 1 ) : 30 – 41 . (doi:10.1080/10548400802656736)
  • Volckner , F. , Sattler , H. , Hennig-Thurau , T. and Ringle , C. M. 2010 . The role of parent brand quality for service brand extension success . Journal of Service Research , 13 ( 4 ) : 397 – 410 . (doi:10.1177/1094670510370054)
  • Wall , E. A. and Berry , L. L. 2007 . The combined effects of the physical environment and employee behavior on customer perception of restaurant service quality . Cornell Hotel and Restaurant Administration Quarterly , 48 ( 1 ) : 59 – 70 . (doi:10.1177/0010880406297246)
  • Wolf , E. 2004 . Culinary tourism: A tasty economic proposition , Portland , OR : International Culinary Tourism Association .
  • Yuksel , A. 2003 . Market segmentation based on customers’ post-purchase performance evaluation: A case of tourist diners . Journal of Travel & Tourism Marketing , 15 ( 1 ) : 1 – 18 . (doi:10.1300/J073v15n01_01)
  • Yuksel , A. and Yuksel , F. 2002 . Market segmentation based on tourists’ dining preferences . Journal of Hospitality & Tourism Research , 26 ( 4 ) : 315 – 331 . (doi:10.1177/109634802237482)
  • Zhang , L. , Qu , H. and Ma , J. 2010 . Examining the relationship of exhibition attendees’ satisfaction and expenditure: The case of two exhibitions in China . Journal of Convention & Event Tourism , 11 ( 2 ) : 100 – 118 . (doi:10.1080/15470141003794972)

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.