References
- Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. doi: 10.1016/0749-5978(91)90020-T
- Bandura, A. (1982). Self-efficacy mechanism in human agency. American Psychologist, 37(2), 122–147. doi: 10.1037/0003-066X.37.2.122
- Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107(2), 238–246. doi: 10.1037/0033-2909.107.2.238
- Borrie, W. T. (1995). Measuring the multiple, deep, and unfolding aspects of the wilderness experience using the experience sampling method [D]. Virginia: Virginia Polytechnic Institute and State University, p. 178.
- Brislin, R. W. (1980). Translation and content analysis of oral and written material. Handbook of Cross-Cultural Psychology, 2(2), 349–444.
- Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation models (pp. 136–162), Newbury Park, CA: Sage.
- Casaló, L. V., Flavián, C., & Guinalíu, M. (2010). Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioral intentions. Tourism Management, 31(6), 898–911. doi: 10.1016/j.tourman.2010.04.007
- Chang, G., & Caneday, L. (2011). Web-based GIS in tourism information search: Perceptions, tasks, and trip attributes. Tourism Management, 32(6), 1435–1437. doi: 10.1016/j.tourman.2011.01.006
- Chin, W. W., & Newsted, P. R. (1998). Structural equation modeling analysis with small samples using partial least squares. In G. A. Marcoulides (Ed.), Modern methods for business research (pp. 295–336). Hillsdale, NJ: Lawrence Erlbaum Associates.
- Chiu, C.-M., Fang, Y.-H., Cheng, H.-L., & Yen, C. (2013). On online repurchase intentions: Antecedents and the moderating role of switching cost. Human Systems Management, 32(4), 283–296.
- Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2013). Applied multiple regression/correlation analysis for the behavioral sciences (3rd ed.). Mahwah: Routledge.
- Compeau, D. R., & Higgins, C. A. (1995). Application of social cognitive theory to training for computer skills. Information Systems Research, 6(2), 118–143. doi: 10.1287/isre.6.2.118
- Csikszentmihalyi, M. (1975). Play and intrinsic rewards. Journal of Humanistic Psychology, 15(3), 41–63. doi: 10.1177/002216787501500306
- Csikszentmihalyi, M. (1997). Finding flow: The psychology of engagement with everyday life. New York: Basic Books.
- Csikszentmihalyi, M., & LeFevre, J. (1989). Optimal experience in work and leisure. Journal of Personality and Social Psychology, 56(5), 815–822. doi: 10.1037/0022-3514.56.5.815
- Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13, 319–340. doi: 10.2307/249008
- Finneran, C. M., & Zhang, P. (2003). A person–artefact–task (PAT) model of flow antecedents in computer-mediated environments. International Journal of Human-Computer Studies, 59(4), 475–496. doi: 10.1016/S1071-5819(03)00112-5
- Gao, L., & Bai, X. (2014). Online consumer behavior and its relationship to website atmospheric induced flow: Insights into online travel agencies in China. Journal of Retailing and Consumer Services, 21(4), 653–665. doi: 10.1016/j.jretconser.2014.01.001
- Gefen, D., & Pavlou, P. (2006). The moderating role of perceived regulatory effectiveness of online marketplaces on the role of trust and risk on transaction intentions. ICIS 2006 Proceedings, 81.
- Gefen, D., & Straub, D. W. (2000). The relative importance of perceived ease of use in IS adoption: A study of e-commerce adoption. Journal of the Association for Information Systems, 1(10), 1–28.
- Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395–410. doi: 10.1016/j.emj.2007.08.005
- Ghani, J. A., & Deshpande, S. P. (1994). Task characteristics and the experience of optimal flow in human—computer interaction. The Journal of Psychology, 128(4), 381–391. doi: 10.1080/00223980.1994.9712742
- Grewal, D., Levy, M., & Kumar, V. (2009). Customer experience management in retailing: An organizing framework. Journal of Retailing, 85(1), 1–14. doi: 10.1016/j.jretai.2009.01.001
- Härtel, C. E., & Russell-Bennett, R. (2010). Heart versus mind: The functions of emotional and cognitive loyalty. Australasian Marketing Journal (AMJ), 18(1), 1–7. doi: 10.1016/j.ausmj.2009.10.003
- Hoffman, D. L., & Novak, T. P. (1996). Marketing in hypermedia computer-mediated environments: Conceptual foundations. The Journal of Marketing, 60, 50–68. doi: 10.2307/1251841
- Hoffman, D. L., & Novak, T. P. (2009). Flow online: Lessons learned and future prospects. Journal of Interactive Marketing, 23(1), 23–34. doi: 10.1016/j.intmar.2008.10.003
- Hsu, C.-L., & Lu, H.-P. (2004). Why do people play on-line games? An extended TAM with social influences and flow experience. Information & Management, 41(7), 853–868. doi: 10.1016/j.im.2003.08.014
- Hsu, M.-H., Chang, C.-M., & Chuang, L.-W. (2015). Understanding the determinants of online repeat purchase intention and moderating role of habit: The case of online group-buying in Taiwan. International Journal of Information Management, 35(1), 45–56. doi: 10.1016/j.ijinfomgt.2014.09.002
- Huang, Y. C., Backman, S. J., & Backman, K. F. (2010, February). The impacts of virtual experiences on people's travel intentions. Paper presented at the Information and Communication Technologies in Tourism 2010, Lugano, Switzerland.
- Hui, C., Lee, C., & Rousseau, D. M. (2004). Psychological contract and organizational citizenship behavior in China: Investigating generalizability and instrumentality. Journal of Applied Psychology, 89(2), 311–321. doi: 10.1037/0021-9010.89.2.311
- Kaplanidou, K., & Vogt, C. (2006). A structural analysis of destination travel intentions as a function of web site features. Journal of Travel Research, 45(2), 204–216. doi: 10.1177/0047287506291599
- Kerlinger, F. N. (1973). Foundations of behavioral research: Educational, psychological and sociological inquiry. New York: Holt Rinehart and Winston. Inc.
- Khalifa, M., & Liu, V. (2007). Online consumer retention: Contingent effects of online shopping habit and online shopping experience. European Journal of Information Systems, 16(6), 780–792. doi: 10.1057/palgrave.ejis.3000711
- Kim, S., & Stoel, L. (2004). Apparel retailers: Website quality dimensions and satisfaction. Journal of Retailing and Consumer Services, 11(2), 109–117. doi: 10.1016/S0969-6989(03)00010-9
- Kim, H.-B., Kim, T. T., & Shin, S. W. (2009). Modeling roles of subjective norms and etrust in customers’ acceptance of airline B2C ecommerce websites. Tourism Management, 30(2), 266–277. doi: 10.1016/j.tourman.2008.07.001
- Kim, T. G., Lee, J. H., & Law, R. (2008). An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model. Tourism Management, 29(3), 500–513. doi: 10.1016/j.tourman.2007.05.016
- Kim, W. G., Lee, C., & Hiemstra, S. J. (2004). Effects of an online virtual community on customer loyalty and travel product purchases. Tourism Management, 25(3), 343–355. doi: 10.1016/S0261-5177(03)00142-0
- Kim, Y. G., & Li, G. (2009). Customer satisfaction with and loyalty towards online travel products: A transaction cost economics perspective. Tourism Economics, 15(4), 825–846. doi: 10.5367/000000009789955125
- Koufaris, M., & Hampton-Sosa, W. (2002). Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research, 13(2), 205–223. doi: 10.1287/isre.13.2.205.83
- Law, R., & Bai, B. (2008). How do the preferences of online buyers and browsers differ on the design and content of travel websites? International Journal of Contemporary Hospitality Management, 20(4), 388–400. doi: 10.1108/09596110810873507
- Lee, H., Choi, S. Y., & Kang, Y. S. (2009). Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety. Expert Systems with Applications, 36(4), 7848–7859. doi: 10.1016/j.eswa.2008.11.005
- Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846–869. doi: 10.1007/s11747-010-0219-0
- Ling, K. C., Chai, L. T., & Piew, T. H. (2010). The effects of shopping orientations, online trust and prior online purchase experience toward customers’ online purchase intention. International Business Research, 3(3), 63–76. doi: 10.5539/ibr.v3n3p63
- Long, P., & Chenchen, Z. (2015). China electronic commerce development report. Beijing: The People's Posts and Telecommunications Press.
- Marchionini, G. (1997). Information seeking in electronic environments. New York: Cambridge University Press, p. 76.
- Meyer, C., & Schwager, A. (2007). Understanding customer experience. Harvard Business Review, 85(2), 117–126.
- Mollen, A., & Wilson, H. (2010). Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives. Journal of Business Research, 63(9), 919–925. doi: 10.1016/j.jbusres.2009.05.014
- Moon, J.-W., & Kim, Y.-G. (2001). Extending the TAM for a World-Wide-Web context. Information & Management, 38(4), 217–230. doi: 10.1016/S0378-7206(00)00061-6
- Novak, T. P., Hoffman, D. L., & Duhachek, A. (2003). The influence of goal-directed and experiential activities on online flow experiences. Journal of Consumer Psychology, 13(1), 3–16. doi: 10.1207/153276603768344744
- Nelson, T. H. (1990). The right way to think about software design. In Laurel, B., & Mountford, S. J. (Eds.), The art of human-computer interface design (pp. 235–243). Boston: Addison-Wesley Longman Publishing Co.
- Novak, T. P., Hoffman, D. L., & Yung, Y.-F. (2000). Measuring the customer experience in online environments: A structural modeling approach. Marketing Science, 19(1), 22–42. doi: 10.1287/mksc.19.1.22.15184
- Nusair, K., Parsa, H., & Cobanoglu, C. (2011). Building a model of commitment for Generation Y: An empirical study on e-travel retailers. Tourism Management, 32(4), 833–843. doi: 10.1016/j.tourman.2010.07.008
- Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. doi: 10.1037/0021-9010.88.5.879
- Rajgopal, S., Venkatachalam, M., & Kotha, S. (2000). Does the quality of online customer experience create a sustainable competitive advantage for e-commerce firms? (Working Paper). University of Washington/Stanford University.
- Rose, S., Clark, M., Samouel, P., & Hair, N. (2012). Online customer experience in e-retailing: An empirical model of antecedents and outcomes. Journal of Retailing, 88(2), 308–322. doi: 10.1016/j.jretai.2012.03.001
- Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust, value, and loyalty in relational exchanges. Journal of Marketing, 66(1), 15–37. doi: 10.1509/jmkg.66.1.15.18449
- Skadberg, Y. X., & Kimmel, J. R. (2004). Visitors’ flow experience while browsing a web site: Its measurement, contributing factors and consequences. Computers in Human Behavior, 20(3), 403–422. doi: 10.1016/S0747-5632(03)00050-5
- Steuer, J. (1992). Defining virtual reality: Dimensions determining telepresence. Journal of Communication, 42(4), 73–93. doi: 10.1111/j.1460-2466.1992.tb00812.x
- Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144–176. doi: 10.1287/isre.6.2.144
- Teng, C. I., Huang, L. S., Jeng, S. P., Chou, Y. J., & Hu, H. H. (2012). Who may be loyal? Personality, flow experience and customer e–loyalty. International Journal of Electronic Customer Relationship Management, 6(1), 20–47. doi: 10.1504/IJECRM.2012.046468
- Tucker, L. R., & Lewis, C. (1973). A reliability coefficient for maximum likelihood factor analysis. Psychometrika, 38(1), 1–10. doi: 10.1007/BF02291170
- Tynan, C., & McKechnie, S. (2009). Experience marketing: A review and reassessment. Journal of Marketing Management, 25(5–6), 501–517. doi: 10.1362/026725709X461821
- Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36(1), 1–10. doi: 10.1007/s11747-007-0069-6
- Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test. Decision Sciences, 27(3), 451–481. doi: 10.1111/j.1540-5915.1996.tb01822.x
- Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009). Customer experience creation: Determinants, dynamics and management strategies. Journal of Retailing, 85(1), 31–41. doi: 10.1016/j.jretai.2008.11.001
- Wang, Y., & Fesenmaier, D. R. (2004). Towards understanding members’ general participation in and active contribution to an online travel community. Tourism Management, 25(6), 709–722. doi: 10.1016/j.tourman.2003.09.011
- Wu, I.-L., & Chen, J.-L. (2005). An extension of trust and TAM model with TPB in the initial adoption of on-line tax: An empirical study. International Journal of Human-Computer Studies, 62(6), 784–808. doi: 10.1016/j.ijhcs.2005.03.003