473
Views
1
CrossRef citations to date
0
Altmetric
Articles

Integrating means-end chains and the Kano model to understand tourists’ cognitive structure toward leisure and recreational resources of suburban-mountains

, &

References

  • Afshan, N., & Sindhuja, P. N. (2013). Integration of Kano’s model into quality function deployment: A review. The IUP Journal of Operations Management, 7(2), 48–56.
  • Barros, A., & Pickering, C. M. (2017). How networks of informal trails cause landscape level damage to vegetation. Environmental Management, 60(1), 57–68. doi: 10.1007/s00267-017-0865-9
  • Beránek, L. (2016). The attitude of the college students to entrepreneurial skills development in the subject e-commerce. Informatics in Education, 14(1), 1–12.
  • Berger, C., Blauth, R., Boger, D., Burchill, G., DuMouchel, W., Pouliot, F., … Walden, D. (1993). Kano’s methods for understanding customer-defined quality. The Center for Quality Management Journal, 2(4), 3–36.
  • Chang, C. F. (2014, September 23). Excise rate of the aged people increases 10% during the last decade. United Daily News, Retrieve from https://health.udn.com/health/story/6631/349719
  • Chang, Y. N. (2011). Applying Kano model to a case university for teaching quality improvement. Journal of Educational Practice and Research, 24(2), 129–162.
  • Chen, C. C., & Chuang, M. C. (2008). Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design. International Journal of Production Economics, 114(2), 667–681. doi: 10.1016/j.ijpe.2008.02.015
  • Cheng, K. F., Chen, C. Y., & Chang, Y. F. (2004). Tourist’s perceived meanings and values of nostalgic experiences-A means-end chain approach. Journal of Outdoor Recreation Study, 17(4), 43–69. doi: 10.6130/JORS.2004.17(4)3
  • Chiang, T. L., Yi, C. Y., & Cheng, C. H. (2013, July 28–30). An empirical study of applying Kano model and TRIZ business evolution trends to improve e-commerce service quality. 2013 IEEE International Conference on Service Operations and Logistics, and Informatics, Dongguan, pp. 340–344. doi: 10.1109/SOLI.2013.6611437
  • Frauman, E., & Cunningham, P. H. (2001). Using a means-end approach to understand the factors that influence greenway use. Journal of Park & Recreation Administration, 19, 93–113.
  • Fu, C. S., & Wu, W. Y. (2013). Means-end matrix and deduction in consumption behavior research. Methodology: European Journal of Research Methods for the Behavioral and Social Sciences, 9(2), 54–68. doi: 10.1027/1614-2241/a000055
  • Geneletti, D., & Dawa, D. (2009). Environmental impact assessment of mountain tourism in developing regions: A study in Ladakh, Indian Himalaya. Environmental Impact Assessment Review, 29(4), 229–242. doi: 10.1016/j.eiar.2009.01.003
  • Gengler, C. E., Mulvey, M. S., & Oglethorpe, J. E. (1999). A means-end analysis of mothers’ infant feeding choices. Journal of Public Policy & Marketing, 18(2), 172–188.
  • Goldenberg, M. A., Klenosky, D. B., O’Leary, J. T., & Templin, T. J. (2000). A means-end investigation of ropes course experiences. Journal of Leisure Research, 32(2), 208–224.
  • Gregory, A. M., & Parsa, H. G. (2013). Kano’s model: An integrative review of theory and applications to the field of hospitality and tourism. Journal of Hospitality Marketing & Management, 22(1), 25–46. doi: 10.1080/19368623.2011.641073
  • Gunter, B. (2012). Understanding the Older Consumer: The Grey Market. New York,NY: Routledge.
  • Gupta, P., & Srivastava, R. K. (2011). Customer satisfaction for designing attractive qualities of healthcare service in India using Kano model and quality function deployment. MIT International Journal of Mechanical Engineering, 1(2), 101–107.
  • Gustafsson, A., Ekdahl, F., & Edvardsson, B. (1999). Customer focused service development in practice: A case study at Scandinavian airlines system (SAS). International Journal of Service Management, 10(4), 344–358. doi: 10.1108/09564239910282299
  • Gutman, J. (1982). A means-end chain model based on consumer categorization processes. Journal of Marketing, 46, 60–72. doi: 10.2307/3203341
  • Gutman, J. (1997). Means-end chains as goal hierarchies. Journal of Psychology and Marketing, 14(6), 545–560. doi: 10.1002/(SICI)1520-6793(199709)14:6<545::AID-MAR2>3.0.CO;2-7
  • Ha, J., & Jang, S. (2013). Attributes, consequences, and consumer values. International Journal of Contemporary Hospitality Management, 25(3), 383–409. doi: 10.1108/09596111311311035
  • Hill, E., Cortland, S., Goldenberg, M., & Freidt, B. (2009). Benefits of hiking: A means-end approach on the Appalachian Trail. Journal of Unconventional Parks, Tourism & Recreation Research, 2(1), 19–27.
  • Ho, C. I., Liao, T. Y., Huang, S. C., & Chen, H. M. (2015). Beyond environmental concerns: Using means-end chains to explore the personal psychological values and motivations of leisure/recreational cyclists. Journal of Sustainable Tourism, 23(2), 234–254. doi: 10.1080/09669582.2014.943762
  • Houston, R. (2012). Evaluation of trail impact assessments for use at Oregon parks and recreation department. Retrieved from https://www.pdx.edu/cps/sites/www.pdx.edu.cps/files/Houston_Capstone_final%20_2.0.pdf
  • Huang, J. W. (2017). Application of Kano model in requirements analysis of Y company’s consulting project. American Journal of Industrial and Business Management, 7, 910–918. doi: 10.4236/ajibm.2017.77064
  • Hussain, A., & Mkpojiogu, E. O. C. (2016). An application of Kano method in the elicitation of stakeholder satisfying requirements for an e-Ebola awareness system. International Journal of Systems Applications, Engineering & Development, 10, 169–178.
  • Hussain, A., Mkpojiogu, E. O. C., & Kamal, F. M. (2015). Eliciting user satisfying requirements for an e-health awareness system using Kano model. Proceedings of the 14th WSEAS International Conference on Computer and Computational Science (ACACOS’15), Kuala Lumpur, ( 2015), pp. 156–165.
  • Ibrahim, H., & Cordes, K. A. (2008). Outdoor recreation enrichment for a lifetime. Champaign, IL: Sagamore, L.L.C.
  • Jeng, M. Y., & Yeh, T. M. (2016). The effect of consumer values on the brand position of green restaurants by means-end chain and laddering interviews. Service Business, 10(1), 223–238. doi: 10.1007/s11628-015-0266-1
  • Jiang, S., Scott, N., & Ding, P. (2015). Using means-end chain theory to explore travel motivation: An examination of Chinese outbound tourists. Journal of Vacation Marketing, 21, 87–100. doi: 10.1177/1356766714535599
  • Jiang, Y., Yuan, Y., Neale, A., Jackson, L., & Mehaffey, M. (2016). Association between natural resources for outdoor activities and physical inactivity: Results from the contiguous United States. International Journal of Environmental Research and Public Health, 13(8), 830. doi: 10.3390/ijerph13080830
  • Jung, Y., & Kang, H. (2010). User goals in social virtual worlds: A means-end chain approach. Computers in Human Behavior, 26(6), 218–225. doi: 10.1016/j.chb.2009.10.002
  • Kaciak, E., & Cullen, C. W. (2006). Analysis of means-end chain data in marketing research. Journal of Targeting, Measurement and Analysis for Marketing, 15, 12–20. doi: 10.1057/palgrave.jt.5750028
  • Kahle, L. R., & Kennedy, P. (1989). Using the list of values (LOV) to understand consumers. Journal of Consumer Marketing, 6(3), 5–12. doi: 10.1108/EUM0000000002549
  • Kamakura, W. A, & Mazzon, J. F. (1991). Value segmentation: A model for the measurement of values and value systems. Journal of Consumer Research, 18(2), 208–218. doi: 10.1086/209253
  • Kano, N. (1995). Upsizing the organization by attractive quality creation. In G. K. Kanji (Ed.), Proceedings of the first total quality management world congress (pp. 60–71). London: Chapman & Hall.
  • Kano, N. (2001). Life cycle and creation of attractive quality. Proceedings of the 4th International QMOD Conference. Quality Management and Organizational Development, Linköpings Universitet, Sweden.
  • Kano, N., Seraku, N., Takahashi, F., & Tsuji, S. (1984). Attractive quality and must-be quality. Hinshitsu, 14(2), 147–156.
  • Klenosky, D. B. (2002). The “pull” of tourism destinations: A means-end investigation. Journal of Travel Research, 40(2), 385–395. doi: 10.1177/0047287502040004005
  • Kotler, P. (1997). Marketing Management: Analysis, Planning, Implementation, and Control. Upper Saddle River, NJ: Prentice Hall International.
  • Lages, L. F, & Fernandes, J. C. (2005). The SERPVAL scale: A multi-item instrument for measuring service personal values. Journal of Business Research, 58(11), 1562–1572. doi: 10.1016/j.jbusres.2004.10.001
  • Lee, T. M. (2007). Making way for the migration of purple crow butterflies. Construction News Record (Chinese version), 12(229), 4–7.
  • Lee, Z. (2017). Population aging, big challenge of social welfare (Chinese version). NGO Feature Report, Retrieve from http://www.taiwanngo.tw/files/13-1000-9962-1.php?Lang=zh-tw
  • Lee, M. H., & Guo, J. S. (2000). Recreation resource planning and management (Chinese version). Taipei: Yang-Zhi Press.
  • Lee, W. I., & Lin, C. H. (2011). Consumer hierarchical value map modeling in the healthcare service industry. African Journal of Business Management, 5(3), 722–736.
  • Lee, Y. C., Sheu, L. C., & Tsou, Y. G. (2008). Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system. Computers & Industrial Engineering, 55, 48–63. doi: 10.1016/j.cie.2007.11.014
  • Li, Y. C., & Yang, H. C. (2012). Discuss how the senior citizens establish self-worth through interactive recreation facilities. Taiwan Journal of Gerontological Health Research, 8(2), 110–129.
  • Lin, H. W., Chen, H. M., & Lu, L. (2015). Exploring the experiential value of mountain activities: A comparison of mountaineering and hiking. Bulletin for Sport and Exercise Psychology of Taiwan, 15(1), 1–31.
  • Lin, C. F., & Chuang, T. L. (2013). Integrating means-end approach and Kano method to reveal consumer preferences and restaurant selection. Pensee Journal, 75(10), 2–13.
  • Lin, C. F., & Fu, C. S. (2017a). Changes in tourist personal values: Impact of experiencing tourism products and services. Asia Pacific Journal of Tourism Research, 22(2), 173–186. doi: 10.1080/10941665.2016.1208670
  • Lin, C. F., & Fu, C. S. (2017b). Advancing the laddering and critical incident techniques by incorporating dramaturgical theory to reveal restaurant niches. The Service Industries Journal, 37(13–14), 801–818. doi: 10.1080/02642069.2017.1351551
  • Lin, F. H., Tsai, S. B., Lee, Y. C., Hsiao, C. F., Zhou, J., Wang, J., … Deng, Y. (2017). Empirical research on Kano’s model and customer satisfaction. PLoS One, 12(9), e0183888. doi:10.1371/journal.pone.0183888. eCollection 2017.
  • Lin, C. F, & Wang, H. F. (2008). A decision-making process model of young online shoppers. CyberPsychology & Behavior, 11(6), 759–761. doi: 10.1089/cpb.2008.0018
  • Löfgren, M., & Witell, L. (2005). Kano’s theory of attractive quality and packaging. Quality Management Journal, 12(3), 7–20.
  • Löfgren, M., Witell, L., & Gustafsson, A. (2011). Theory of attractive quality and life cycles of quality attributes. The TQM Journal, 23(2), 235–246. doi: 10.1108/17542731111110267
  • López-Mosquera, N. L., & Sánchez, M. (2011). The influence of personal values in the economic-use valuation of peri-urban green spaces: An application of the means-end chain theory. Tourism Management, 32, 875–889. doi: 10.1016/j.tourman.2010.08.003
  • Matzler, K, & Hinterhuber, H. H. (1998). How to make product deployment projects more successful by integrating Kano’s model of customer satisfaction into quality function deployment. Technovation, 18(1), 25–38. doi: 10.1016/S0166-4972(97)00072-2
  • Mertens, L., Van Cauwenberg, J., Ghekiere, A., De Bourdeaudhuij, I., Deforche, B., Van de Weghe, N., & Van Dyck, D. (2016). Differences in environmental preferences towards cycling for transport among adults: A latent class analysis. BMC Public Health, 16, 782. doi: 10.1186/s12889-016-3471-5
  • Ministry of the Interior. (2014). Investigation summary reports of the elderly status in Taiwan. Retrieved from https://www.slideshare.net/hseyilishih/102-10310
  • Mkpojiogu, E. O. C., & Hashim, N. L. (2016). Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance. SpringerPlus, 5(1), 1–14. doi: 10.1186/s40064-016-1860-y
  • Monz, C. A., Marion, J. L., Goonan, K. A., Manning, R. E., Wimpey, J., & Carr, C. (2010). Assessment and monitoring of recreation impacts and resource conditions on mountain summits: Examples from the Northern Forest, USA. Mountain Research and Development, 30(4), 332–343. doi: 10.1659/MRD-JOURNAL-D-09-00078.1
  • Nepal, S. K., & Chipeniuk, R. (2005). Mountain tourism: Toward a conceptual framework. Tourism Geographies, 7(3), 313–333. doi: 10.1080/14616680500164849
  • Neptune. (2006). Neptune LNG deepwater port license application: Environmental impact statement. November 2006. pp. 3–78. Retrieved from https://books.google.com.tw/books?id=be83AQAAMAAJ&pg=SA3-PA78&dq=definition+of+%22recreational+resources%22&hl=zh-TW&sa=X&ved=0ahUKEwiUhKyPv_LWAhWKopQKHT4sA_MQ6AEIPTAD#v=onepage&q=definition%20of%20%22recreational%20resources%22&f=false
  • Olive, N. D., & Marion, J. L. (2009). The influence of use-related, environmental, and managerial factors on soil loss from recreational trails. Journal of Environmental Management, 90(3), 1483–1493. doi: 10.1016/j.jenvman.2008.10.004
  • Pieters, R., Baumgartner, H., & Allen, D. (1995). A means-end chain approach to consumer goal structures. International Journal of Research in Marketing, 12(3), 227–244. doi: 10.1016/0167-8116(95)00023-U
  • Planet, L., Kelly, R., & Brown, J. S. (2011). Lonely planet Taiwan: Travel guide. Oakland, CA: Lonely Planet.
  • Puustinen, J., Pouta, E., Neuvonen, M., & Sievänen, T. (2009). Visits to national parks and the provision of natural and man-made recreation and tourism resources. Journal of Ecotourism, 8(1), 18–31. doi: 10.1080/14724040802283210
  • Rokeach, M. J. (1973). The Nature of Human Values. New York, NY: The Free Press.
  • Schwartz, S. H. (1992). Universals in the content and structure of values: Theory and empirical tests in 20 countries. In M. Zanna (Ed.), Advances in experimental social psychology (Vol. 25, pp. 1–65). New York, NY: Academic Press. doi: 10.1016/S0065-2601(08)60281-6
  • Taiwan Tourism Bureau. (2007). Information released by the Tourism Bureau, Ministry of Transportation and communications Republic of China. Retrieved from http://www.tbroc.gov.tw
  • Taiwan Tourism Bureau. (2016, April 5). Seeing Taiwan: Enjoying Taiwan’s incredible mountains. Retrieved from https://topics.amcham.com.tw/2016/04/enjoying-taiwans-incredible-mountains/
  • Tan, K. G., Yuan, R., Yoong, S. W. C., & Yang, M. (2013). Annual analysis of competitiveness, simulation studies and development perspective for 34 greater China economies: 2000–2010. Singapore: World Scientific.
  • Witell, L., Löfgren, M., & Gustafsson, A. (2008, August 20–22). Attractive quality creation: A case study of microwave ovens. Proceedings of the 11th QMOD conference: Quality management and organizational development attaining sustainability from organizational excellence to sustainable excellence. Helsingborg: Sweden.
  • Yang, C. C. (2003). Establishment and applications of the integrated model of service quality measurement. Managing Service Quality, 13(4), 310–324. doi: 10.1108/09604520310484725
  • Yang, C. C. (2005). The refined Kano’s model and its application. Total Quality Management, 16(10), 1127–1137. doi: 10.1080/14783360500235850
  • Zhao, M, & Dholakia, R. R. (2009). A multi‐attribute model of web site interactivity and customer satisfaction: An application of the Kano model. Managing Service Quality: An International Journal, 19(3), 286–307. doi: 10.1108/09604520910955311

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.