References
- Boukas, N., & Ziakas, V. (2014). A chaos theory perspective of destination crisis and sustainable tourism development in islands: The case of Cyprus. Tourism Planning & Development, 11(2), 191–209. https://doi.org/10.1080/21568316.2013.864995
- China Travel Service (Holdings) Hong Kong Limited (CTS Group). (2009). Implementing different strategies to protect all guests and staff under quarantine; China Travel Service Group Staff Monthly Magazine 163 on May 2009, pp.9–18.
- Cloudman, R., & Hallahan, K. (2006). Crisis communication preparedness among US organizations: Activities and assessments by public relations practitioners. Public Relations Review, 32(4), 367–376. https://doi.org/10.1016/j.pubrev.2006.09.005
- Coombs, W. T. (1998). An analytic framework for crisis situations: Better responses from a better understanding of the situation. Journal of Public Relations Research, 10(3), 177–191. https://doi.org/10.1207/s1532754xjprr1003_02
- Coombs, W. T. (2007). Protecting organization reputations during a crisis: The development and application of situational crisis communication theory. Corporate Reputation Review, 10(3), 163–176. https://doi.org/10.1057/palgrave.crr.1550049
- Fall, L. T., & Massey, J. E. (2006). The significance of crisis communication in the aftermath of 9/11: A national investigation of how tourism managers have re-tooled their promotional campaigns. Journal of Travel & Tourism Marketing, 19(2-3), 77–90. https://doi.org/10.1300/J073v19n02_07
- Faulkner, B. (2001). Towards a framework for tourism disaster management. Tourism Management, 22(2), 135–147. https://doi.org/10.1016/S0261-5177(00)00048-0
- Fung, C. P., & Hon, A. H. (2019). How to provide an optimal environment for tourists to manage their sleep? The roles of sleep amenities, sleep environment cleanliness, and sleep atmosphere. Journal of Hospitality Management and Tourism, 10(2), 9–19. doi: 10.5897/JHMT2019.0261
- HK CTS Group (2019). Hotel, China National Travel Service Group Corporation Limited Official website. Retrieved on 19 July 2019 from http://www.hkcts.com/en/main/hotel.htm
- HK CTS Hotels Co. Ltd. (2019). Introduction to HK CTS Hotels Co., Ltd. HK CTS Hotels Co., Ltd Official website. Retrieved on 19 July 2019 from https://www.hkctshotels.com/en/information/aboutus.html
- Hon, A. H., & Fung, C. P. (2019). A good night’s sleep matters for tourists: An empirical study for hospitality professionals. Journal of Hospitality & Tourism Research, 43(8), 1153–1175. doi: 10.1177/1096348019854792
- Laws, E., & Prideaux, B. R. (2017). A study of crisis management strategies of hotel managers in the Washington. DC Metro Area. Tourism Crises: Management Responses and Theoretical Insight, 103–118. https://doi.org/10.4324/9780203819821-12.
- Liu, B., Pennington-Gray, L., & Klemmer, L. (2015). Using social media in hotel crisis management: The case of bed bugs. Journal of Hospitality and Tourism Technology, 6(2), 102–112. https://doi.org/10.1108/JHTT-08-2014-0036
- Novelli, M., Burgess, L. G., Jones, A., & Ritchie, B. W. (2018). ‘No Ebola … still doomed’–The Ebola-induced tourism crisis. Annals of Tourism Research, 70, 76–87. https://doi.org/10.1016/j.annals.2018.03.006
- Pacific Asia Travel Association (PATA). (2003). Crisis: It won’t happen to us!, Retrieved on 20 June 2019 from https://www.pata.org/#
- Pacific Asia Travel Association (PATA). (2015). How to develop a risk management strategy for a tourism destination. Retrieved on 12 Feb 2020 from https://sustain.pata.org/wp-content/uploads/2015/02/Destinations-Instructors-English.pdf
- Paraskevas, A., & Saunders, M. N. K. (2012). Beyond consensus: An alternative use of Delphi enquiry in hospitality research. International Journal of Contemporary Hospitality Management, 24(6), 907–924. doi: 10.1108/09596111211247236
- Pearson, C. M., & Mitroff, I. I. (1993). From crisis prone to crisis prepared: A framework for crisis management. Academy of Management Perspectives, 7(1), 48–59. doi: 10.5465/ame.1993.9409142058
- Pennington-Gray, L., Thapa, B., Kaplanidou, K., Cahyanto, I., & McLaughlin, E. (2011). Crisis planning and preparedness in the United States tourism industry. Cornell Hospitality Quarterly, 52(3), 312–320. https://doi.org/10.1177/1938965511410866
- Perl, Y., & Israeli, A. A. (2011). Crisis management in the travel agency sector: A case study. Journal of Vacation Marketing, 17(2), 115–125. https://doi.org/10.1177/1356766710392478
- Racherla, P., & Hu, C. (2009). A framework for knowledge-based crisis management in the hospitality and tourism industry. Cornell Hospitality Quarterly, 50(4), 561–577. https://doi.org/10.1177/1938965509341633
- Ritchie, B. W., & Jiang, Y. (2019). A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management. Annals of Tourism Research, 79, 102812. https://doi.org/10.1016/j.annals.2019.102812
- Tew, P. J., Lu, Z., Tolomiczenko, G., & Gellatly, J. (2008). SARS: Lessons in strategic planning for hoteliers and destination marketers. International Journal of Contemporary Hospitality Management, 20(3), 332–346. https://doi.org/10.1108/09596110810866145
- WHO. (2019). Emergencies preparedness, response, Measles – Japan, World Health Organization. Retrieved on 20 June 2019 from, https://www.who.int/csr/don/20-june-2018-measles-japan/en/