1,140
Views
22
CrossRef citations to date
0
Altmetric
Articles

Customizing Internship Experiences by Emphasis Area: The Key to Increased Satisfaction and Motivation in Hospitality and Tourism Management Students

, PhD & , PhD

References

  • Barron, P. (2008). Education and talent management: Implications for the hospitality industry. International Journal of Contemporary Hospitality Management, 20(7), 730–742. doi:10.1108/09596110810897583
  • Baum, T. (1990). Competencies for hotel management: Industry expectations of education. International Journal of Contemporary Hospitality Management, 2(4), 13–16. doi:10.1108/09596119010135190
  • Baum, T. (2002). Skills and training for the hospitality sector: A review of issues. Journal of Vocational Education and Training, 54(3), 343–363.
  • Baum, T. (2006). Reflections on the nature of skills in the experience economy: Challenging traditional skills models in hospitality. Journal of Hospitality and Tourism Management, 13(2), 124–135. doi:10.1375/jhtm.13.2.124
  • Baum, T. (2008). Implications of hospitality and tourism labour markets for talent management strategies. International Journal of Contemporary Hospitality Management, 20(7), 720–729. doi:10.1108/09596110810897574
  • Beard, C., & Price, I. (2012). Spaces that change people and organisations. In J. P. Wilson (Ed.), International human resource development (pp. 464–478). London, UK: Kogan Page.
  • Blair, B., & Millea, M. (2004). Student academic performance and compensation: The impact of cooperative education. College Student Journal, 38(4), 643–653.
  • Busby, G. (2001). Vocationalism in higher level tourism courses: The British perspective. Journal of Further and Higher Education, 25(1), 29–43.
  • Busby, G. (2003). Tourism degree internships: A longitudinal study. Journal of Vocational Education and Training, 55(3), 319–334. doi:10.1080/13636820300200232
  • Busby, G. (2005). Work experience and industrial links. In D. Airey & J. Tribe (Eds.), An international handbook of tourism education (pp. 93–107). London, UK: Elsevier.
  • Busby, G., Brunt, P. and Baber, S. (1997). Tourism sandwich placements: An appraisal. Tourism Management, 28(2), 105–110.
  • Busby, G., & Gibson, P. (2010). Tourism and hospitality internship experiences overseas: A British perspective. Journal of Hospitality, Leisure, Sport and Tourism Education, 9(1), 1–9.
  • Cammann, C., Fichman, M., Jenkins, G. D., & Klesh, J. R. (1983). Assessing the attitudes and perceptions of organizational members. In D. L. Fields (Ed.), Taking the measure of work. A guide to validated scales for organizational research and diagnosis (pp. 1121–1141). Thousand Oaks, CA: Sage.
  • Christou, E. (2000). Hospitality management education in Greece: An exploratory study. Tourism Management, 20(6), 683–691. doi:10.1016/S0261-5177(99)00039-4
  • Coco, M. (2000). Internships: A try before you buy arrangement. Advanced Management Journal, 65(2), 41–44.
  • Creswell, J. W., & Plano Clark, P. L. (2011). Designing and conducting mixed methods research (2nd ed.). Thousand Oaks, CA: Sage.
  • Crossan, F. (2003). Research philosophy: Towards an understanding. Nurse Researcher, 11(1), 46–55. doi:10.7748/nr2003.10.11.1.46.c5914
  • D’Abate, C., Youndt, M., & Wenzel, K. (2009). Making the most of an internship: An empirical study of internship satisfaction. Academy of Management Learning and Education, 8(4), 527–539. doi:10.5465/AMLE.2009.47785471
  • Daugherty, S. (2002). How to prepare for success using internships and co-ops. Black Collegian, 33(1), 109–113.
  • Deloitte. (2013). Hospitality 2015: Game changers or spectators. Retrieved from http://www.deloitte.com/view/en_GB/uk/industries/thl/2efeace372df8210VgnVCM100000ba42f00aRCRD.htm
  • Fern, E. F. (2001). Advanced focus group research. Thousand Oaks, CA: Sage.
  • Fields, D. L. (2002). Taking the measure of work: A guide to validated scales for organizational research and diagnosis. Thousand Oaks, CA: Sage.
  • Fried, Y., & Ferris, G. R. (1987). The validity of the job characteristics model: A review and meta-analysis. Personnel Psychology, 40, 287–322. doi:10.1111/peps.1987.40.issue-2
  • Gibson, P., & Busby, G. (2009). Experiencing work: Supporting the undergraduate hospitality, tourism and cruise management student on an overseas work placement. Journal of Vocational Education and Training, 61(4), 467–480. doi:10.1080/13636820903231005
  • Hackman, J. R., & Oldham, G. R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60(2), 159–170. doi:10.1037/h0076546
  • Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16, 250–279. doi:10.1016/0030-5073(76)90016-7
  • Hai-Yan, K., & Baum, T. (2006). Skills and work in the hospitality sector. International Journal of Contemporary Hospitality Management, 18(6), 509–518. doi:10.1108/09596110610681548
  • Hamel, J., Dufour, S., & Fortin, D. (1994). Case study methods. Thousand Oaks, CA: Sage.
  • Hinkin, T. R., & Tracey, J. B. (2000). The cost of turnover: Putting a price on the learning curve. Cornell Hotel and Restaurant Administration Quarterly, 41(3), 14–21. doi:10.1177/001088040004100313
  • Hunt, S. D., Chonko, L. B., & Wood, V. R. (1985). Organizational commitment and marketing. Journal of Marketing, 49, 112–126. doi:10.2307/1251181
  • International Labour Organization. (2010). Developments and challenges in the hospitality and tourism sector. Retrieved from http://www.ilo.org/wcmsp5/groups/public/@ed_norm/@relconf/documents/meetingdocument/wcms_166938.pdf
  • Ironson, G., Smith, P., Brannick, M., Gibson, M., & Paul, K. (1989). Construction of a job in general scale: A comparison of global, composite and specific measures. Journal of Applied Psychology, 74, 193–200. doi:10.1037/0021-9010.74.2.193
  • Ko, W. H. (2008). Training, satisfaction with internship programs, and confidence about future careers among hospitality students: A case study of universities in Taiwan. Journal of Teaching in Travel and Tourism, 7(4), 1–15. doi:10.1080/15313220802033245
  • Krueger, R. A. (2002). Designing and conducting focus group interviews. Retrieved from http://www.eiu.edu/~ihec/Krueger-FocusGroupInterviews.pdf
  • Lee-Ross, D. (1995). Attitudes and work motivation of subgroups of seasonal hotel workers. The Services Industries Journal, 15(3), 295–313. doi:10.1080/02642069500000036
  • Lee-Ross, D. (1998a). An examination of the validity and rationale of Hackman and Oldham’s Job Diagnostic Survey and job characteristics model among seasonal hotel workers. International Journal of Hospitality Management, 17(4), 391–406. doi:10.1016/S0278-4319(98)00034-6
  • Lee-Ross, D. (1998b). A practical theory of motivation applied to hotels. International Journal of Contemporary Hospitality Management, 10(2/3), 68–74. doi:10.1108/09596119810207219
  • Lee-Ross, D. (2004). A preliminary cross-cultural study of occupational community dimensions and hotel work. Cross Cultural Management, 11(4), 77–90. doi:10.1108/13527600410797891
  • Leslie, D. (1991). The hospitality industry, industrial placement and personnel management. The Service Industries Journal, 11(1), 63–74. doi:10.1080/02642069100000006
  • Leslie, D., & Richardson, A. (2000). Tourism and cooperative education in UK undergraduate courses: Are the benefits being realised? Tourism Management, 21(5), 489–498. doi:10.1016/S0261-5177(99)00103-X
  • Little, B., & Harvey, L. (2006). Learning through work placements and beyond. Sheffield, UK: Sheffield Hallam University, Centre for Research and Evaluation.
  • Mulcahy, J. D. (1999). Vocational work experience in the hospitality industry: Characteristics and strategies. Education-Training, 41(4), 164–174. doi:10.1108/00400919910370944
  • Nash, R. (2002). Tourism in peripheral areas: The use of causal networks and lesson drawing as analytical methods (Unpublished master’s thesis). Robert Gordon University, Aberdeen, Scotland.
  • Nelson, A. A. (1994). Hospitality internships: The effects of job dimensions and supportive relationships on student satisfaction. Dissertation Abstracts International, 56(2), 1–626.
  • Parker, S. K., & Wall, T. D. (1998). Job and work design: Organizing work to promote well-being and effectiveness. Thousand Oaks, CA: Sage.
  • Paulins, V. A. (2006). Characteristics of retailing internships contributing to students reported satisfaction with career development. Journal of Fashion Marketing and Management, 12(1), 105–118. doi:10.1108/13612020810857970
  • Pavesic, D. V., & Brymer, R. A. (1989). Industry retention/attrition of hospitality graduates. Journal of Hospitality & Tourism Research, 13(3), 267–275. doi:10.1177/109634808901300327
  • People 1st. (2013). State of the nation report 2013. Retrieved from http://www.people1st.co.uk/getattachment/Research-policy/Research-reports/State-of-the-Nation-Hospitality-Tourism/SOTN_2013_final.pdf.aspx
  • Petrillose, M. J., & Montgomery, R. (1998). An exploratory study of internship practices in hospitality education and industry’s perception of the importance of internships in hospitality curriculum. Journal of Hospitality & Tourism Education, 9(4), 46–51. doi:10.1080/10963758.1997.10685352
  • Phelan, K. V., & Mills, J. E. (2004). An exploratory study of knowledge, skills, and abilities (KSAs) needed in undergraduate hospitality curriculums in the convention industry. Journal of Human Resources in Hospitality and Tourism, 10(1), 96–116. doi:10.1080/15332845.2010.500244
  • Raybould, M., & Wilkins, H. (2005). Over qualified and under experienced: Turning graduates into hospitality managers. International Journal of Contemporary Hospitality Management, 17(3), 203–216. doi:10.1108/09596110510591891
  • Robson, C. (1993). Real world research: A resource for social scientists and practitioner researchers. Oxford, UK: Blackwell.
  • Rothman, M. (2003). Internships: Most and least favored aspects among a business school sample. Psychological Reports, 93, 921–924. doi:10.2466/PR0.93.7.921-924
  • Service Skills Australia. (2009). Tourism and hospitality workforce development strategy. Retrieved from http://satic.com.au/images/uploads/documents/tourism%20and%20hospitality%20workforce%20development%20strategy.pdf
  • Sigala, M., & Baum, T. (2003). Trends and issues in tourism and hospitality higher education: Visioning the future. Tourism and Hospitality Research, 4(4), 367–376. doi:10.1177/146735840300400409
  • Sigala, M., Jones, P., Lockwood, A., & Airey, D. (2004). Productivity in hotels: A stepwise data envelopment analysis of hotel’s rooms division processes. Service Industries Journal, 25(1), 63–86.
  • Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The measurement of satisfaction in work and retirement. Chicago, IL: Rand McNally.
  • Som, A. P., & Furqan, A. (2009). Fostering experiential learning in nonformal education: Case studies of tourism clubs in secondary schools. TEAM Journal of Hospitality & Tourism, 6(1), 61–67.
  • Stake, R. E. (1995). The art of case study research. Thousand Oaks, CA: Sage.
  • Stansbie, P., Nash, R., & Jack, K. (2013). Internship design and its impact on student satisfaction and intrinsic motivation. Journal of Hospitality & Tourism Education, 25(4), 157–168. doi:10.1080/10963758.2013.850293
  • Steffes, J. (2004). Creating powerful learning environments beyond the classroom. Change, 36(3), 46–51. doi:10.1080/00091380409605580
  • UNWTO. (2014). Why tourism? Retrieved from http://www2.unwto.org/content/why-tourism
  • Van Hoof, H. B. (2000). The international internship as part of the hospitality management curriculum: Combining work experience with international exposure. Journal of Hospitality & Tourism Education, 12(1), 6–9. doi:10.1080/10963758.2000.10685259
  • Walmsley, A., Thomas, R., & Jameson, S. (2006). Surprise and sense making: Undergraduate placement experiences in SMEs. Education and Training, 48(5), 360–372. doi:10.1108/00400910610677063
  • Walmsley, A., Thomas, R., & Jameson, S. (2012). Internships in SMEs and career intentions. Journal of Education and Work, 25(2), 185–204.
  • Walo, M. (2001). Assessing the contribution of internship in developing Australian tourism and hospitality students’ management competencies. Asia-Pacific Journal of Cooperative Education, 2(2), 12–28.
  • Waryszak, R. Z. (1999). Students’ expectations from their cooperative education placements in the hospitality industry: An international perspective. Education and Training, 41(1), 33–41. doi:10.1108/00400919910255924
  • Waryszak, R. Z. (2000). Before, during and after: International perspective of students’ perceptions of their cooperative education placements in the tourism industry. Journal of Cooperative Education and Internships, 35(2), 84–95.
  • Watson, S. (2008). Where are we now? A review of management development issues in the hospitality and tourism sector: Implications for talent management. International Journal of Contemporary Hospitality Management, 20(7), 758–780. doi:10.1108/09596110810897592
  • Weiss, D. J., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Manual for the Minnesota Satisfaction Questionnaire. Minneapolis: University of Minnesota, Industrial Relations Center.
  • Yin, R. K. (1994). Case study research: Design and methods (2nd ed.). Thousand Oaks, CA: Sage.
  • Zopiatis, A. (2007). Hospitality internships in Cyprus: A genuine academic experience or a continuing frustration? International Journal of Contemporary Hospitality Management, 19(1), 65–77. doi:10.1108/09596110710724170
  • Zopiatis, A., & Theocharous, A. L. (2013, July). Revisiting hospitality internship practices: A holistic investigation. Journal of Hospitality, Leisure, Sport & Tourism Education, 13, 33–46. doi:10.1016/j.jhlste.2013.04.002

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.