Quality Management, Knowledge Creation, and Innovation Performance: Insights from Ecuador

References

• Aghapour, A. H., Zailani, S., Kanapathy, K., & Bin, C. (2017). The impact of soft TQM and hard TQM on innovation performance: The moderating effect of organisational culture. International Journal of Productivity and Quality Management, 20(4), 429–461. https://doi.org/10.1504/IJPQM.2017.10003416
   Google Scholar
• Ahire, S. L., Golhar, D. Y., & Waller, M. W. (1996). Development and validation of TQM implementation constructs. Decision Sciences, 27(1), 23–56. https://doi.org/10.1111/j.1540-5915.1996.tb00842.x
   Web of Science ®Google Scholar
• Allen, R. H., & Sriram, R. D. (2000). The role of standards in innovation. Technological Forecasting and Social Change, 64(2–3), 171–181. https://doi.org/10.1016/S0040-1625(99)00104-3
   Web of Science ®Google Scholar
• Alofan, F., Chen, S., & Tan, H. (2020). National cultural distance, organizational culture, and adaptation of management innovations in foreign subsidiaries: A fuzzy set analysis of TQM implementation in Saudi Arabia. Journal of Business Research, 109, 184–199. https://doi.org/10.1016/j.jbusres.2019.11.037
   Web of Science ®Google Scholar
• Alshanty, A., Emeagwali, O., Ibrahim, B., & Alrwashdeh, M. (2019). The effect of market-sensing capability on knowledge creation process and innovation Evidence from SMEs in Jordan. Management Science Letters, 9(5), 727–736. https://doi.org/10.5267/j.msl.2019.1.016
   Google Scholar
• Álvarez García, J., Vila Alonso, M., Fraiz Brea, J. A., & del Río Rama, M. C. (2013). Análisis de las relaciones de dependencia entre los factores críticos de la calidad y los resultados. Sector de alojamiento turístico en España. Investigaciones Europeas de Dirección y Economía de La Empresa, 19(2), 74–89. https://doi.org/10.1016/j.iedee.2012.08.001
   Google Scholar
• Anderson, J. C., Rungtusanatham, M., Schroeder, R. G., & Devaraj, S. (1995). A path analytic model of a theory of quality management underlying the deming management method: Preliminary empirical findings. Decision Sciences, 26(5), 637–658. https://doi.org/10.1111/j.1540-5915.1995.tb01444.x
   Web of Science ®Google Scholar
• Andreeva, T., & Kianto, A. (2011). Knowledge processes, knowledge-intensity and innovation: A moderated mediation analysis. Journal of Knowledge Management, 15(6), 1016–1034. https://doi.org/10.1108/13673271111179343
   Web of Science ®Google Scholar
• Angelim, G. P., & Guimarães, T. D. A. (2005). The potential for organizational learning and management quality: A multi-case study on Brazilian public organizations. Latin American Business Review, 6(2), 87–108. https://doi.org/10.1300/J140v06n02_05
   Google Scholar
• Barber, K. D., Munive-Hernandez, J. E., & Keane, J. P. (2006). Process-based knowledge management system for continuous improvement. International Journal of Quality & Reliability Management, 23(8), 1002–1018. https://doi.org/10.1108/02656710610688185
   Google Scholar
• Baregheh, A., Rowley, J., & Sambrook, S. (2009). Towards a multidisciplinary definition of innovation. Management Decision, 47(8), 1323–1339. https://doi.org/10.1108/00251740910984578
   Web of Science ®Google Scholar
• Benzaquen-De las Casas, J., & Pérez-Cepeda, M. (2016). El ISO 9001 y TQM en las empresas de Ecuador. Revista Globalización, Competitividad y Gobernabilidad, 10(3), 153–176. https://dialnet.unirioja.es/servlet/articulo?codigo=6992505
   Google Scholar
• Black, S., & Porter, L. J. (1995). An empirical model for total quality management. Total Quality Management, 6(2), 149–164. https://doi.org/10.1080/09544129550035495
   Web of Science ®Google Scholar
• Bryant, S. E. (2003). The role of transformational and transactional leadership in creating, sharing, and exploiting organizational knowledge. Journal of Leadership & Organizational Studies, 9(4), 32–44. https://doi.org/10.1177/107179190300900403
   Google Scholar
• Calvo-Mora, A., Ruiz-Moreno, C., Picón-Berjoyo, A., & Cauzo-Bottala, L. (2014). Mediation effect of TQM technical factors in excellence management systems. Journal of Business Research, 67(5), 769–774. https://doi.org/10.1016/j.jbusres.2013.11.042
   Web of Science ®Google Scholar
• Cardona, L. M. T., Rampasso, I. S., Anholon, R., da Silva, D., Cooper Ordóñez, R. E., Quelhas, O. L. G., & Santa-Eulalia, L. A. (2018). Project management of production line automation: A comparative analysis of project management in Brazil and Colombia. Latin American Business Review, 19(3–4), 297–321. https://doi.org/10.1080/10978526.2018.1547111
   Google Scholar
• Carlson, K. D., & Herdman, A. O. (2012). Understanding the impact of convergent validity on research results. Organizational Research Methods, 15(1), 17–32. https://doi.org/10.1177/1094428110392383
   Web of Science ®Google Scholar
• Carr, A. S., Kaynak, H., Hartley, J. L., & Ross, A. (2008). Supplier dependence: Impact on supplier’s participation and performance. International Journal of Operations & Production Management, 28(9), 899–916. https://doi.org/10.1108/01443570810895302
   Web of Science ®Google Scholar
• Carvalho, C. E., Rossetto, C. R., & Piekas, A. A. S. (2021). Innovativeness in Brazilian startups: The effect of the absorptive capacity and environmental dynamism. International Journal of Innovation and Learning, 29(1), 1–17. https://doi.org/10.1504/IJIL.2021.111829
   Web of Science ®Google Scholar
• Cassol, A., Marietto, M. L., Tonial, G., & Werlang, N. B. (2021). Aprendizagem interorganizacional e capacidade absortiva: Investigação em pequenas e médias empresas. Revista de Administração Mackenzie, 22(1), 1–28. https://doi.org/10.1590/1678-6971/eramr210035
   Google Scholar
• Chamba-Rueda, L., Higuerey, A., Pardo-Cueva, M., & Rios-Zaruma, J. (2018, June 13–16). Quality factors and their impact on the business performance in the Ecuadorian manufacturing sector-Loja [Paper presentation]. Iberian Conference on Information Systems and Technologies (CISTI), Caceres, Spain.
   Google Scholar
• Chang, F., & Wiebe, H. (1996). The ideal culture profile for total quality management: A competing values perspective. Engineering Management Journal, 8(2), 19–26. https://doi.org/10.1080/10429247.1996.11414889
   Google Scholar
• Chuang, C. H., Jackson, S. E., & Jiang, Y. (2016). Can knowledge-intensive teamwork be managed? Examining the roles of HRM systems, leadership, and tacit knowledge. Journal of Management, 42(2), 524–554. https://doi.org/10.1177/0149206313478189
   Web of Science ®Google Scholar
• Creswell, J. W. (2013). Research design: Qualitative, quantitative, and mixed methods approaches. Sage Publications.
   Google Scholar
• Darroch, J. (2005). Knowledge management, innovation and firm performance. Journal of Knowledge Management, 9(3), 101–115. https://doi.org/10.1108/13673270510602809
   Google Scholar
• Dávila, G. A., & Anjos, E. C. D. (2021). Configurations of knowledge management practices, innovation, and performance: Exploring firms from Brazil. International Journal of Innovation Management, 25(06), 2150065. https://doi.org/10.1142/S1363919621500651
   Web of Science ®Google Scholar
• Dávila, G. A., Durst, S., & Varvakis, G. (2018). Knowledge absorptive capacity, innovation, and firm’s performance: Insights from the South of Brazil. International Journal of Innovation Management, 22(02), 1850013–1850034. https://doi.org/10.1142/S1363919618500135
   Google Scholar
• Dávila, G. A., North, K., & Varvakis, G. (2016). How Brazilian textile enterprises learn to grow. In Competitive strategies for small and medium enterprises (pp. 241–254). Springer.
   Google Scholar
• Dávila, G., Andreeva, T., & Varvakis, G. (2019). Knowledge management in Brazil: What governance mechanisms are needed to boost innovation? Management and Organization Review, 15(4), 857–886. https://doi.org/10.1017/mor.2019.10
   Web of Science ®Google Scholar
• Dávila, G., Varvakis, G., & North, K. (2019). Influence of strategic knowledge management on firm innovativeness and performance. Brazilian Business Review, 16(3), 239–254. https://doi.org/10.15728/bbr.2019.16.3.3
   Google Scholar
• Deming, W. E. (1986). Out of the crisis. MIT Center for Advanced Engineering Study.
   Google Scholar
• Dinh, T. H., Barbara, I., & Tritos, L. (2006). The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality & Reliability Management, 23(9), 1092–1117. https://doi.org/10.1108/02656710610704230
   Google Scholar
• Ellinger, A. D., & Bostrom, R. P. (1999). Managerial coaching behaviors in learning organizations. Journal of Management Development, 18(9), 752–771. https://doi.org/10.1108/02621719910300810
   Google Scholar
• Eng, Q. E., & Yusof, S. M. (2003). A survey of TQM practices in the Malaysian electrical and electronic industry. Total Quality Management & Business Excellence, 14(1), 63–77. https://doi.org/10.1080/14783360309708
   Web of Science ®Google Scholar
• Fernandes, A. A. C. M., Lourenço, L. A. N., & Silva, M. J. A. M. (2014). Influência da gestão da qualidade no desempenho inovador. Review of Business Management, 16(53), 575–593. https://doi.org/10.7819/rbgn.v16i53.1304
   Google Scholar
• Filippini, R. (1997). Operations management research: Some reflections on evolution, models and empirical studies in OM. International Journal of Operations & Production Management, 17(7), 655–670. https://doi.org/10.1108/01443579710175583
   Web of Science ®Google Scholar
• Flynn, B. B. (1994). The relationship between quality management practices, infrastructure and fast product innovation. Benchmarking for Quality Management & Technology, 1(1), 48–64. https://doi.org/10.1108/14635779410056886
   Google Scholar
• Forés, B., & Camisón, C. (2016). Does incremental and radical innovation performance depend on different types of knowledge accumulation capabilities and organizational size? Journal of Business Research, 69(2), 831–848. https://doi.org/10.1016/j.jbusres.2015.07.006
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.2307/3151312
   Web of Science ®Google Scholar
• García-Fernández, M. (2016). Influence of quality management on innovation results through knowledge management. Innovar, 26(61), 45–64. https://doi.org/10.15446/innovar.v26n61.57119
   Google Scholar
• Glynn, M. A. (1996). Innovative genius: A framework for relating individual and organizational intelligences to innovation. Academy of Management Review, 21(4), 1081–1111. https://doi.org/10.5465/amr.1996.9704071864
   Web of Science ®Google Scholar
• Godinez, J., Bandeira de Mello, R., Sanchez-Barrios, L. J., & Khalik, M. A. (2021). Beyond financial resources: Analyzing the determinants of export activities of emerging market social enterprises. Latin American Business Review. Advance online publication. https://doi.org/10.1080/10978526.2021.1873799
   Google Scholar
• Gonzalez, R. V. D., & Melo, T. M. D. (2017). Innovation by knowledge exploration and exploitation: An empirical study of the automotive industry. Gestão & Produção, 25(1), 1–15. [Mismatch] https://doi.org/10.1590/0104-530x3899-17
   Google Scholar
• Grant, R. (1996). Toward a knowledge‐based theory of the firm. Strategic Management Journal, 17(S2), 109–122. https://doi.org/10.1002/smj.4250171110
   Web of Science ®Google Scholar
• Grant, R., Rami, S., & Krishnan, R. (1994). TQM’s challenge to management theory and practice. Sloan Management Review, 35(2), 25. https://www.proquest.com/docview/224963707?pq-rigsite=gscholar&fromopenview=true
   Google Scholar
• Green, K. W., Inman, R. A., Sower, V. E., & Zelbst, P. J. (2019). Impact of JIT, TQM and green supply chain practices on environmental sustainability. Journal of Manufacturing Technology Management, 30(1), 26–47. https://doi.org/10.1108/JMTM-01-2018-0015
   Web of Science ®Google Scholar
• Grijalva, J. P. (2010). Liderazgo empresarial. Polémika, 1(3), 128–133. https://revistas.usfq.edu.ec/index.php/polemika/article/view/344
   Google Scholar
• Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis. Pearson Prentice Hall.
   Google Scholar
• Hendricks, K. B., & Singhal, V. R. (1997). Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality award. Management Science, 43(9), 1258–1273. https://doi.org/10.1287/mnsc.43.9.1258
   Web of Science ®Google Scholar
• Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: Updated guideline. Industrial Management & Data Systems, 116(1), 2–20. https://doi.org/10.1108/IMDS-09-2015-0382
   Web of Science ®Google Scholar
• Herman, H. M., & Mitchell, R. J. (2010). A theoretical model of transformational leadership and knowledge creation: The role of open-mindedness norms and leader-member exchange. Journal of Management & Organization, 16(1), 83–99. https://doi.org/10.5172/jmo.16.1.83
   Web of Science ®Google Scholar
• Hofstede, G. (2001). Culture’s consequences: Comparing values, behaviors, institutions, and organizations across nations. Sage Publications.
   Google Scholar
• Honarpour, A., Jusoh, A., & Long, C. S. (2017). Knowledge management and total quality management: A reciprocal relationship. International Journal of Quality & Reliability Management, 34(1), 91–102. https://doi.org/10.1108/IJQRM-03-2014-0040
   Web of Science ®Google Scholar
• House, R. J., Hanges, P. J., Javidan, M., Dorfman, P. W., & Gupta, V. (Eds.). (2004). Culture, leadership, and organizations: The GLOBE study of 62 societies. Sage Publications.
   Google Scholar
• Hsu, S., & Shen, H. (2005). Knowledge management and its relationship with TQM. Total Quality Management & Business Excellence, 16(3), 351–361. https://doi.org/10.1080/14783360500054111
   Web of Science ®Google Scholar
• Hung, H.-M. (2007). Influence of the environment on innovation performance of TQM. Total Quality Management & Business Excellence, 18(7), 715–730. https://doi.org/10.1080/14783360701349666
   Web of Science ®Google Scholar
• Huber, G. P. (1991). Organizational learning: The contributing processes and the literatures. Organization Science, 2(1), 88–115. https://doi.org/10.1287/orsc.2.1.88
   Web of Science ®Google Scholar
• Hung, R. Y.-Y., Lien, B. Y.-H., Fang, S.-C., & Mclean, G. N. (2010). Knowledge as a facilitator for enhancing innovation performance through total quality management. Total Quality Management & Business Excellence, 21(4), 425–438. https://doi.org/10.1080/14783361003606795
   Web of Science ®Google Scholar
• Ichijo, K., Von Krogh, G., & Nonaka, I. (1998). Knowledge enablers. In G. Krough, J. Roos, & D. Kleine (Eds.), Knowing in firms: Understanding, managing and measuring knowledge (pp. 173–203). Sage Publications.
   Google Scholar
• Jackson, S. A., Gopalakrishna-Remani, V., Mishra, R., & Napier, R. (2016). Examining the impact of design for environment and the mediating effect of quality management innovation on firm performance. International Journal of Production Economics, 173, 142–152. https://doi.org/10.1016/j.ijpe.2015.12.009
   Web of Science ®Google Scholar
• Jamison, V. K., & Lawrence, D. F. (2013). The influence of continuous improvement practices on learning: An empirical study. Quality Management Journal, 20(4), 6–20. https://doi.org/10.1080/10686967.2013.11918361
   Google Scholar
• Johnson, T. L., Fletcher, S. R., Baker, W., & Charles, R. L. (2019). How and why we need to capture tacit knowledge in manufacturing: Case studies of visual inspection. Applied Ergonomics, 74, 1–9. https://doi.org/10.1016/j.apergo.2018.07.016
   PubMed Web of Science ®Google Scholar
• Juran, J. M. (1988). Juran on planning for quality. The Free Press.
   Google Scholar
• Juran, J. M. (1993). Made in USA: A renaissance in quality. Harvard Business Review, 71, 42–50.
   PubMed Web of Science ®Google Scholar
• Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405–435. https://doi.org/10.1016/S0272-6963(03)00004-4
   Web of Science ®Google Scholar
• Kaynak, H., & Hartley, J. L. (2008). A replication and extension of quality management into the supply chain. Journal of Operations Management, 26(4), 468–489.
   Google Scholar
• Kim, D.-Y., Kumar, V., & Kumar, U. (2012). Relationship between quality management practices and innovation. Journal of Operations Management, 30(4), 295–315. https://doi.org/10.1016/j.jom.2012.02.003
   Web of Science ®Google Scholar
• Kull, T. J., & Wacker, J. G. (2010). Quality management effectiveness in Asia: The influence of culture. Journal of Operations Management, 28(3), 223–239. https://doi.org/10.1016/j.jom.2009.11.003
   Web of Science ®Google Scholar
• Lai, Y.-L., Hsu, M.-S., Lin, F.-J., Chen, Y.-M., & Lin, Y.-H. (2014). The effects of industry cluster knowledge management on innovation performance. Journal of Business Research, 67(5), 734–739. https://doi.org/10.1016/j.jbusres.2013.11.036
   Web of Science ®Google Scholar
• Lin, C., & Wu, C. (2005). A knowledge creation model for ISO 9001: 2000. Total Quality Management & Business Excellence, 16(5), 657–670. https://doi.org/10.1080/14783360500077625
   Web of Science ®Google Scholar
• López-Nicolás, C., & Meroño-Cerdán, Á. L. (2011). Strategic knowledge management, innovation and performance. International Journal of Information Management, 31(6), 502–509. https://doi.org/10.1016/j.ijinfomgt.2011.02.003
   Web of Science ®Google Scholar
• Manders, B., Vries, H. J.-d., & Blind, K. (2016). ISO 9001 and product innovation: A literature review and research framework. Technovation, 48–49, 41–55. https://doi.org/10.1016/j.technovation.2015.11.004
   Web of Science ®Google Scholar
• Manhães, M., & Dávila, G. A. (2016). The innovation triple challenge: A creativity check for SMEs. In Competitive strategies for small and medium enterprises (pp. 77–92). Springer.
   Google Scholar
• Marchiori, D., & Mendes, L. (2020). Knowledge management and total quality management: Foundations, intellectual structures, insights regarding evolution of the literature. Total Quality Management & Business Excellence, 31(9–10), 1135–1169. https://doi.org/10.1080/14783363.2018.1468247
   Web of Science ®Google Scholar
• Mardani, A., Nikoosokhan, S., Moradi, M., & Doustar, M. (2018). The relationship between knowledge management and innovation performance. The Journal of High Technology Management Research, 29(1), 12–26. https://doi.org/10.1016/j.hitech.2018.04.002
   Google Scholar
• Martínez-Costa, M., & Martínez-Lorente, A. (2008). Sistemas de gestión de calidad y resultados empresariales: Una justificación desde las teorías institucional y de recursos y capacidades. Cuadernos de Economía y Dirección de la Empresa, 34, 007–030. https://doi.org/10.1016/s1138-5758(08)70051-3
   Google Scholar
• Mathews, B. P., Ueno, A., Kekäle, T., Repka, M., Pereira, Z. L., & Silva, G. (2001). European quality management practices: The impact of national culture. International Journal of Quality & Reliability Management, 18(7), 692–707. https://doi.org/10.1108/EUM0000000005776
   Google Scholar
• Matias, J., & Coelho, D. (2011). Integrated total quality management: Beyond zero defects theory and towards innovation. Total Quality Management & Business Excellence, 22(8), 891–910. https://doi.org/10.1080/14783363.2011.593862
   Web of Science ®Google Scholar
• McAdam, R., & Leonard, D. (2001). Developing TQM: The knowledge management contribution. Journal of General Management, 26(4), 47–61. https://doi.org/10.1177/030630700102600404
   Google Scholar
• McDermott, G. A., & Pietrobelli, C. (2017). Walking before you can run: The knowledge, networks, and institutions for emerging market SMEs. In T. Pedersen, T. M. Devinney, L. Tihanyi, & A. Camuffo (Eds.), Breaking up the global value chain (pp. 311–332). Emerald Publishing.
   Google Scholar
• Michela, J. L., Noori, H., & Jha, S. (1996). The dynamics of continuous improvement – aligning organizational attributes and activities for quality and productivity. International Journal of Quality Science, 1(1), 19–47. https://doi.org/10.1108/13598539610117975
   Google Scholar
• Molina, L. M., Montes, F. J. L., & Fuentes, M. (2004). TQM and ISO 9000 effects on knowledge transferability and knowledge transfers. Total Quality Management & Business Excellence, 15(7), 1001–1015. https://doi.org/10.1080/14783360410001681872
   Web of Science ®Google Scholar
• Molina, L. M., Llorens-Montes, J., & Ruiz-Moreno, A. (2007). Relationship between quality management practices and knowledge transfer. Journal of Operations Management, 25(3), 682–701. https://doi.org/10.1016/j.jom.2006.04.007
   Web of Science ®Google Scholar
• Mushtaq, N., & Peng, W. W. (2020). Can TQM act as stimulus to elevate firms’ innovation performance?: An empirical evidence from the manufacturing sector of Pakistan. SAGE Open, 10(4), 215824402096366. https://doi.org/10.1177/2158244020963669
   Web of Science ®Google Scholar
• Naveh, E., & Erez, M. (2004). Innovation and attention to detail in the quality improvement paradigm. Management Science, 50(11), 1576–1586. https://doi.org/10.1287/mnsc.1040.0272
   Web of Science ®Google Scholar
• Nguyen, N. T. D., & Aoyama, A. (2015). The impact of cultural differences on technology transfer: Management practice moderation. Journal of Manufacturing Technology Management, 26(7), 926–954. https://doi.org/10.1108/JMTM-09-2013-0130
   Web of Science ®Google Scholar
• Nisiyama, E. K., Oyadomari, J. C. T., Yen-Tsang, C., & Aguiar, A. B. d. (2016). The use of management control systems and operations management techniques. Brazilian Business Review, 13(2), 56–81. https://doi.org/10.15728/bbr.2016.13.2.3
   Google Scholar
• Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization Science, 5(1), 14–37. https://doi.org/10.1287/orsc.5.1.14
   Web of Science ®Google Scholar
• Nonaka, L., Takeuchi, H., & Umemoto, K. (1996). A theory of organizational knowledge creation. International Journal of Technology Management, 11(7–8), 833–845. https://doi.org/10.1504/IJTM.1996.025472
   Web of Science ®Google Scholar
• Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory. McGraw-Hill.
   Google Scholar
• Ooi, K. B. (2014). TQM: A facilitator to enhance knowledge management? A structural analysis. Expert Systems with Applications, 41(11), 5167–5179. https://doi.org/10.1016/j.eswa.2014.03.013
   Web of Science ®Google Scholar
• Organ, D. W., & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74(1), 157–164. https://doi.org/10.1037/0021-9010.74.1.157
   Web of Science ®Google Scholar
• Oura, M. M., Zilber, S. N., & Lopes, E. L. (2016). Innovation capacity, international experience and export performance of SMEs in Brazil. International Business Review, 25(4), 921–932. https://doi.org/10.1016/j.ibusrev.2015.12.002
   Web of Science ®Google Scholar
• Pambreni, Y., Khatibi, A., Azam, S. M. F., & Tham, J. (2019). The influence of total quality management toward organization performance. Management Science Letters, 9(9), 1397–1406. https://doi.org/10.5267/j.msl.2019.5.011
   Google Scholar
• Parvadavardini, S., Vivek, N., & Devadasan, S. R. (2016). Impact of quality management practices on quality performance and financial performance: Evidence from Indian manufacturing companies. Total Quality Management & Business Excellence, 27(5–6), 507–530. https://doi.org/10.1080/14783363.2015.1015411
   Web of Science ®Google Scholar
• Perdomo-Ortiz, J., González-Benito, J., & Galende, J. (2006). Total quality management as a forerunner of business innovation capability. Technovation, 26(10), 1170–1185. https://doi.org/10.1016/j.technovation.2005.09.008
   Web of Science ®Google Scholar
• Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539–569. https://doi.org/10.1146/annurev-psych-120710-100452
   PubMed Web of Science ®Google Scholar
• Prajogo, D. I., & Sohal, A. S. (2003). The relationship between TQM practices, quality performance, and innovation. International Journal of Quality & Reliability Management, 20(8), 901–918. https://doi.org/10.1108/02656710310493625
   Google Scholar
• Prieto Pastor, I. M., Perez Santana, M. P., & Martín Sierra, C. (2010). Managing knowledge through human resource practices: Empirical examination on the Spanish automotive industry. The International Journal of Human Resource Management, 21(13), 2452–2467. https://doi.org/10.1080/09585192.2010.516596
   Web of Science ®Google Scholar
• Qasrawi, B. T., Almahamid, S. M., & Qasrawi, S. T. (2017). The impact of TQM practices and KM processes on organisational performance: An empirical investigation. International Journal of Quality & Reliability Management, 34(7), 1034–1055. https://doi.org/10.1108/IJQRM-11-2015-0160
   Web of Science ®Google Scholar
• Rahman, S., & Bullock, P. (2005). Soft TQM, hard TQM, and organisational performance relationships: An empirical investigation. Omega, 33(1), 73–83. https://doi.org/10.1016/j.omega.2004.03.008
   Web of Science ®Google Scholar
• Roffe, I. M. (1998). Conceptual problems of continuous quality improvement and innovation in higher education. Quality Assurance in Education, 6(2), 74–82. https://doi.org/10.1108/09684889810205723
   Google Scholar
• Roman, D. J., Piana, J., Leal, M. A. S. P., de Mello, N. R., & Erdmann, R. H. (2012). Organizational competitiveness factors. Brazilian Business Review, 9(1), 25–42. https://doi.org/10.15728/bbr.2012.9.1.2
   Google Scholar
• Rönkkö, M., & Cho, E. (2020). An updated guideline for assessing discriminant validity. Organizational Research Methods. Advance online publication. https://doi.org/10.1177/1094428120968614
   Web of Science ®Google Scholar
• Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13–26. https://doi.org/10.1016/j.ijpe.2010.02.013
   Web of Science ®Google Scholar
• Schumpeter, J. A. (1942). Capitalism, socialism, and democracy. Harper & Brothers.
   Google Scholar
• Shan, S., Zhao, Q., & Hua, F. (2013). Impact of quality management practices on the knowledge creation process: The Chinese aviation firm perspective. Computers & Industrial Engineering, 64(1), 211–223. https://doi.org/10.1016/j.cie.2012.09.011
   Web of Science ®Google Scholar
• Sila, I., & Ebrahimpour, M. (2003). Examination and comparison of the critical factors of total quality management (TQM) across countries. International Journal of Production Research, 41(2), 235–268. https://doi.org/10.1080/0020754021000022212
   Web of Science ®Google Scholar
• Singh, P. J., & Smith, A. J. R. (2004). Relationship between TQM and innovation: An empirical study. Journal of Manufacturing Technology Management, 15(5), 394–401. https://doi.org/10.1108/17410380410540381
   Google Scholar
• Sitkin, S. B., Sutcliffe, K. M., & Schroeder, R. G. (1994). Distinguishing control from learning in total quality management: A contingency perspective. The Academy of Management Review, 19(3), 537–564. https://doi.org/10.5465/amr.1994.9412271813
   Web of Science ®Google Scholar
• Slater, S. F., & Narver, J. C. (1998). Customer-led and market-led: Let’s not confuse the two. Strategic Management Journal, 19(10), 1001–1042. https://doi.org/10.1002/(SICI)1097-0266(199810)19:10
   Web of Science ®Google Scholar
• Smith, K. G., Collins, C. J., & Clark, K. D. (2005). Existing knowledge, knowledge creation capability, and the rate of new product introduction in high-technology firms. Academy of Management Journal, 48(2), 346–357. https://doi.org/10.5465/amj.2005.16928421
   Web of Science ®Google Scholar
• Snyder, W. M., & Cummings, T. G. (1998). Organization learning disorders: Conceptual model and intervention hypotheses. Human Relations, 51(7), 873–895. https://doi.org/10.1023/A:1016947510758
   Web of Science ®Google Scholar
• Solis, L. E., Raghu‐Nathan, T. S., & Subba Rao, S. (2000). A regional study of quality management infrastructure practices in USA and Mexico. International Journal of Quality & Reliability Management, 17(6), 597–614. https://doi.org/10.1108/02656710010336749
   Google Scholar
• Von Krogh, G., Nonaka, I., & Rechsteiner, L. (2012). Leadership in organizational knowledge creation: A review and framework. Journal of Management Studies, 49(1), 240–277. https://doi.org/10.1111/j.1467-6486.2010.00978.x
   Web of Science ®Google Scholar
• Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of Marketing, 69(1), 80–94. https://doi.org/10.1509/jmkg.69.1.80.55505
   Web of Science ®Google Scholar
• Weerawardena, J. (2003). The role of marketing capability in innovation-based competitive strategy. Journal of Strategic Marketing, 11(1), 15–35. https://doi.org/10.1080/0965254032000096766
   Google Scholar
• Winter, S. G. (1994). Organizing for continuous improvement: Evolutionary theory meets the quality revolution. In J. A. C. Baum & J. V. Singh (Eds.), Evolutionary dynamics of organizations. Oxford University Press.
   Google Scholar
• Wong, K. Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261–279. https://doi.org/10.1108/02635570510590101
   Web of Science ®Google Scholar
• Yi, L., Wang, Y., Upadhaya, B., Zhao, S., & Yin, Y. (2021). Knowledge spillover, knowledge management capabilities, and innovation among returnee entrepreneurial firms in emerging markets: Does entrepreneurial ecosystem matter? Journal of Business Research, 130, 283–294. https://doi.org/10.1016/j.jbusres.2021.03.024
   Web of Science ®Google Scholar
• Yli-Renko, H., Autio, E., & Sapienza, H. J. (2001). Social capital, knowledge acquisition, and knowledge exploitation in young technology-based firms. Strategic Management Journal, 22(6–7), 587–613. https://doi.org/10.1002/smj.183
   Web of Science ®Google Scholar
• Zhang, H., Kang, F., & Hu, S. Q. (2020). Senior leadership, customer orientation, and service firm performance: The mediator role of process management. Total Quality Management & Business Excellence, 31(13–14), 1605–1620. https://doi.org/10.1080/14783363.2018.1492873
   Web of Science ®Google Scholar
• Zhang, Z. (2000). Quality management approach in China. The TQM Magazine, 12(2), 92–105. https://doi.org/10.1108/09544780010318343
   Google Scholar