151
Views
0
CrossRef citations to date
0
Altmetric
Articles

Considering Equity in Public Process Improvement Trainings

&

REFERENCES

  • A Brief History of Lean. (2019). Retrieved from https://www.lean.org/WhatsLean/History.cfm (Accessed February 1, 2019).
  • Anderson, E., Griffin, G., & Teicher, J. (2002). Managerialism and the Australian Public Service: Valuing efficiency and equity? New Zealand Journal of Industrial Relations, 27(1), 13–32.
  • Andrews, R., & Van de Walle, S. (2013). New public management and citizens’ perceptions of local service efficiency, responsiveness, equity and effectiveness. Public Management Review, 15(5), 762–783. doi:10.1080/14719037.2012.725757
  • Antony, J., Rodgers, B., & Gijo, E. V. (2016). Can Lean Six Sigma make UK public sector organisations more efficient and effective? International Journal of Productivity and Performance Management, 65(7), 995–1002. doi:10.1108/IJPPM-03-2016-0069
  • Arthur, W., Jr, Bennett, W., Jr, Edens, P. S., & Bell, S. T. (2003). Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology, 88(2), 234–245. doi:10.1037/0021-9010.88.2.234
  • Barberis, P. (1998). The new public management and a new accountability. Public Administration, 76(3), 451–470. doi:10.1111/1467-9299.00111
  • Bateman, N., Hines, P., & Davidson, P. (2014). Wider applications for Lean: An examination of the fundamental principles within public sector organisations. International Journal of Productivity and Performance Management, 63(5), 550–568. doi:10.1108/IJPPM-04-2013-0067
  • Bovens, M. (2005). 8.1 The concept of public accountability. The Oxford Handbook of Public Management, 182, 962.
  • Box, R.C. (1999). Running government like a business: Implications for public administration theory and practice. The American Review of Public Administration, 29(1), 19–43. doi:10.1177/02750749922064256
  • Box, R.C. (2015). Public service values. Abingdon: Routledge.
  • Bozeman, B. (2007). Public values and public interest: Counterbalancing economic individualism. Washington, D.C.: Georgetown University Press.
  • Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2011). All they lack is a chain’: Lean and the new performance management in the British civil service. New Technology, Work and Employment, 26(2), 83–97. doi:10.1111/j.1468-005X.2011.00261.x
  • Chitwood, S. R. (1974). Social equity and social service productivity. Public Administration Review, 34(1), 29–35. doi:10.2307/974398
  • Coffey, A., & Atkinson, P. (1996). Making sense of qualitative data: Complementary research strategies. Thousand Oaks, CA: Sage Publications, Inc.
  • Cooper, T. L. (2000). The emergence of administrative ethics as a field of study in the United States. In Terry L. Cooper (Ed.), Handbook of Administrative Ethics (pp. 27–62). Abingdon: Routledge.
  • Cooper, T. L. (2004). Big questions in administrative ethics: A need for focused, collaborative effort. Public Administration Review, 64(4), 395–407. doi:10.1111/j.1540-6210.2004.00386.x
  • Corbin, J. M., & Strauss, A. (1990). Grounded theory research: Procedures, canons, and evaluative criteria. Qualitative Sociology, 13(1), 3–21. doi:10.1007/BF00988593
  • Crompton, J. L., & Lamb, C. W. Jr, (1983). The importance of the equity concept in the allocation of public services. Journal of Macromarketing, 3(1), 28–39. doi:10.1177/027614678300300105
  • Demidovich, B. (2013, June). Leaning Up State Government: It Can Be Done. Presentation on LeanOhio and MoreSteam. Retrieved from https://www.moresteam.com/presentations/download/lean-ohio.pdf.
  • Denhardt, K. G. (1988). The ethics of public service: Resolving moral dilemmas in public organizations (No. 195). Westport: Greenwood Publishing Group.
  • Denhardt, R. B., & Denhardt, J. V. (2000). The new public service: Serving rather than steering. Public Administration Review, 60(6), 549–559. doi:10.1111/0033-3352.00117
  • Dunleavy, P., & Hood, C. (1994). From old public administration to new public management. Public Money & Management, 14(3), 9–16. doi:10.1080/09540969409387823
  • Entman, R. M. (1990). Modern racism and the images of blacks in local television news. Critical Studies in Mass Communication, 7(4), 332–345. doi:10.1080/15295039009360183
  • Esterberg, K. G. (2002). Qualitative methods in social research. Boston, MA‎: ‎McGraw-Hill.
  • Folaron, J. (2003). The evolution of Six Sigma. Six Sigma Forum Magazine, 2(4), 38–45.
  • Fountain, J. E. (2001). Paradoxes of public sector customer service. Governance, 14(1), 55–73. doi:10.1111/0952-1895.00151
  • Frederickson, G. (2005). The state of social equity in American public administration. National Civic Review, 94(4), 31–38. doi:10.1002/ncr.117
  • Frederickson, H. G., Smith, K. B., Larimer, C. W., & Licari, M. J. (2015). The public administration theory primer. Boulder, CO: Westview Press.
  • Goss, R. P. (1996). A distinct public administration ethics? Journal of Public Administration Research and Theory, 6(4), 573–597. doi:10.1093/oxfordjournals.jpart.a024328
  • Gregory, R. (1995). The peculiar tasks of public management: Toward conceptual discrimination. Australian Journal of Public Administration, 54(2), 171–183. doi:10.1111/j.1467-8500.1995.tb01124.x
  • Gumuseli, A. I., & Ergin, B. (2002). The manager’s role in enhancing the transfer of training: A Turkish case study. International Journal of Training and Development, 6(2), 80–97.
  • Harmon, M. M. (1974). Social equity and organizational man: Motivation and organizational democracy. Public Administration Review, 34(1), 11–18. doi:10.2307/974396
  • Hart, D. K. (1974). Social equity, justice, and the equitable administrator. Public Administration Review, 34(1), 3–11. doi:10.2307/974395
  • Hobbes, T. (1660). Leviathan. New York, NY: Penguin Putnam; 1982.
  • Holzer, M., Charbonneau, E., & Kim, Y. (2009). Mapping the terrain of public service quality improvement: Twenty-five years of trends and practices in the United States. International Review of Administrative Sciences, 75(3), 403–418. doi:10.1177/0020852309341330
  • Hood, C. (1991). A public management for all seasons? Public Administration, 69(1), 3–19. doi:10.1111/j.1467-9299.1991.tb00779.x
  • Kaufmann, D., Kraay, A., & Zoido-Lobatón, P. (2000). Governance matters. Finance Dev, 37(2), 10.
  • Kolthoff, E., Huberts, L., & Van Den Heuvel, H. (2006). The ethics of new public management: Is integrity at stake? Public Administration Quarterly, 30(4), 399–439.
  • Lapsley, I. (1999). Accounting and the new public management: Instruments of substantive efficiency or a rationalising modernity? Financial Accountability & Management, 15(3–4), 201–207. doi:10.1111/1468-0408.00081
  • Le Grand, J. (1990). Equity versus efficiency: The elusive trade-off. Ethics, 100(3), 554–568. doi:10.1086/293210
  • LeanOhio. (2018). LeanOhio boot camp training. Retrieved from https://lean.ohio.gov/Portals/0/docs/training/BootCamp/ParticipantWorkbook_April_%202019.pdf.
  • Lipsky, M. (1980). Street-level bureaucracy: Dilemmas of the individual in public services. New York, NY: Russell Sage Foundation.
  • Locke, J. (1689). The second treatise of civil government. Amherst, NY: Prometheus; 1986.
  • Lucy, W. H., Gilbert, D., & Birkhead, G. S. (1977). Equity in local service distribution. Public Administration Review, 37(6), 687–697. doi:10.2307/975337
  • Martinez, J. M. (1998). Law versus ethics: Reconciling two concepts of public service ethics. Administration & Society, 29(6), 690–722. doi:10.1177/009539979802900609
  • Maynard‐Moody, S., & Musheno, M. (2012). Social equities and inequities in practice: Street‐Level workers as agents and pragmatists. Public Administration Review, 72(S1), S16–S23. doi:10.1111/j.1540-6210.2012.02633.x
  • Mayring, P. (2004). Qualitative content analysis. A Companion to Qualitative Research, 1, 159–176.
  • McLaughlin, K., Osborne, S. P., Ferlie, E., & Osborne, S. (Eds.). (2002). New public management: Current trends and future prospects. London: Psychology Press.
  • Meier, K. J. (1975). Representative bureaucracy: An empirical analysis. American Political Science Review, 69(2), 526–542. doi:10.2307/1959084
  • Meier, K. J., Wrinkle, R. D., & Polinard, J. L. (1999). Representative bureaucracy and distributional equity: Addressing the hard question. The Journal of Politics, 61(4), 1025–1039. doi:10.2307/2647552
  • Mulgan, R. (2000). Accountability’: An ever‐expanding concept? Public Administration, 78(3), 555–573. doi:10.1111/1467-9299.00218
  • National Academy of Public Administrators, Social Equity Committee (NAPA). (2000). Standing panel on social equity in governance: Issue paper and work plan. Washington, D.C.: NAPA.
  • Neumann, S. L., Mothersell, W. M., & Motwani, J. (2015). The need for implementing lean in the public sector. International Journal of Business Excellence, 8(1), 104–121. doi:10.1504/IJBEX.2015.065982
  • Neutens, T., Schwanen, T., Witlox, F., & De Maeyer, P. (2010). Equity of urban service delivery: A comparison of different accessibility measures. Environment and Planning A: Economy and Space, 42(7), 1613–1635. doi:10.1068/a4230
  • Niskanen, J. (2017). Bureaucracy and representative government. London: Routledge.
  • Noe, R. A., & Schmitt, N. (1986). The influence of trainee attitudes on training effectiveness: Test of a model. Personnel Psychology, 39(3), 497–523. doi:10.1111/j.1744-6570.1986.tb00950.x
  • Norman-Major, K. (2011). Balancing the Four E s; or can we achieve equity for social equity in public administration? Journal of Public Affairs Education, 17(2), 233–252. doi:10.1080/15236803.2011.12001640
  • O’Kelly, C., & Dubnick, M. J. (2005). Taking tough choices seriously: Public administration and individual moral agency. Journal of Public Administration Research and Theory, 16(3), 393–415.
  • Oldenhof, L., Postma, J., & Putters, K. (2014). On justification work: How compromising enables public managers to deal with conflicting values. Public Administration Review, 74(1), 52–63. doi:10.1111/puar.12153
  • Osborne, D., & Gaebler, T. (1992). Reinventing government: How the entrepreneurial spirit is transforming the public sector. Reading, MA: Addison-Welsey.
  • Oxley, N. L., Dzindolet, M. T., & Paulus, P. B. (1996). The effects of facilitators on the performance of brainstorming groups. Journal of Social Behavior and Personality, 11(4), 633–646.
  • Perry, J. L. (1996). Measuring public service motivation: An assessment of construct reliability and validity. Journal of Public Administration Research and Theory, 6(1), 5–22. doi:10.1093/oxfordjournals.jpart.a024303
  • Perry, J. L., & Wise, L. R. (1990). The motivational bases of public service. Public Administration Review, 50(3), 367–373. doi:10.2307/976618
  • Radnor, Z. (2010). Transferring Lean into government. Journal of Manufacturing Technology Management, 21(3), 411–428. doi:10.1108/17410381011024368
  • Radnor, Z., & Osborne, S. P. (2013). Lean: A failed theory for public services? Public Management Review, 15(2), 265–287. doi:10.1080/14719037.2012.748820
  • Radnor, Z., & Walley, P. (2008). Learning to walk before we try to run: Adapting lean for the public sector. Public Money and Management, 28(1), 13–20.
  • Rawls, J. (1971). A Theory of Justice. Cambridge, MA: Belknap Press of Harvard University Press.
  • Regens, J. L., & Rycroft, R. W. (1986). Measuring equity in regulatory policy implementation. Public Administration Review, 46(5), 423–431. doi:10.2307/975781
  • Rice, M. F. (1979). Inequality, discrimination, and service delivery: A recapitulation for the public administrator. International Journal of Public Administration, 1(4), 409–433. doi:10.1080/01900697908524367
  • Rice, M. F. (2004). Organizational diversity, social equity, and diversity: Teaching public administration education in the Postmodern Era. Journal of Public Affairs Education, 10(2), 143–154. doi:10.1080/15236803.2004.12001354
  • Rohr, J. (1989). Ethics for Bureaucrats (2nd Edition). Dekker: New York.
  • Rousseau, J. J. (1762). The Social Contract. Trans. Maurice Cranston. New York: Penguin Putnam; 1968.
  • Savas, E. S. (1978). On equity in providing public services. Management Science, 24(8), 800–808. doi:10.1287/mnsc.24.8.800
  • Silber Mohamed, H., & Farris, E. M. (2019). Bad Hombres’? An examination of identities in US media coverage of immigration. Journal of Ethnic and Migration Studies, 1–19. doi:10.1080/1369183X.2019.1574221
  • Spicer, M. W. (2001). Value pluralism and its implications for American Public Administration. Administrative Theory & Praxis, 23(4), 507–528. doi:10.1080/10841806.2001.11643542
  • Stazyk, E. C., & Davis, R. S. (2015). Taking the ‘high road’: Does public service motivation alter ethical decision making processes? Public Administration, 93(3), 627–645. doi:10.1111/padm.12158
  • Stentoft Arlbjørn, J., Vagn Freytag, P., & de Haas, H. (2011). Service supply chain management: A survey of lean application in the municipal sector. International Journal of Physical Distribution & Logistics Management, 41(3), 277–295. doi:10.1108/09600031111123796
  • Suarez Barraza, M. F., Smith, T., & Mi Dahlgaard-Park, S. (2009). Lean-kaizen public service: An empirical approach in Spanish local governments. The TQM Journal, 21(2), 143–167. doi:10.1108/17542730910938146
  • Sung, S. Y., & Choi, J. N. (2014). Do organizations spend wisely on employees? Effects of training and development investments on learning and innovation in organizations. Journal of Organizational Behavior, 35(3), 393–412. doi:10.1002/job.1897
  • Svara, J. H. (2014). The ethics primer for public administrators in government and nonprofit organizations. Burlington, MA: Jones & Bartlett Publishers.
  • Tashakkori, A., Teddlie, C., & Teddlie, C. B. (1998). Mixed methodology: Combining qualitative and quantitative approaches (Vol. 46). Thousand Oaks, CA: Sage.
  • Terry, L. D. (1998). Administrative leadership, neo-managerialism, and the public management movement. Public Administration Review, 194–200.
  • Thacher, D., & Rein, R. (2004). Managing value conflict in public policy. Governance, 17(4), 457–486.
  • Van Der Wal, Z. (2008). Value solidity. Differences, similarities and conflicts between the organizational values of government and business. Amsterdam: VU University Amsterdam.
  • Van Der Wal, Z., de Graaf, G., & Lasthuizen, K. (2008). What’s valued most? A comparative empirical study on the differences and similarities between the organizational values of the public and private sector. Public Administration, 86(2), 465–482. pp doi:10.1111/j.1467-9299.2008.00719.x
  • Van Der Wal, Z., De Graaf, G., & Lawton, A. (2011). Competing values in public management: Introduction to the symposium issue. Public Management Review, 13(3): 331–341.
  • Van Doeveren, V. (2011). Rethinking good governance: Identifying common principles. Public Integrity, 13(4), 301–318. doi:10.2753/PIN1099-9922130401
  • Wagenaar, H. (1999). Value pluralism in public administration. Administrative Theory & Praxis, 21(4), 441–449. doi:10.1080/10841806.1999.11643400
  • Wang, S., & Mastracci, S. (2014). Gauging social justice: A survey of indices for public management. Public Administration Quarterly, 38(4), 488–520.
  • Wang, J., & McFadden, E. S. (2016). The absence of social equity measurement in municipal service privatization: Are residents feeling dumped on? State and Local Government Review, 48(1), 21–29. doi:10.1177/0160323X15624474
  • Warner, M., & Hefetz, A. (2002). Applying market solutions to public services: An assessment of efficiency, equity, and voice. Urban Affairs Review, 38(1), 70–89. doi:10.1177/107808702401097808
  • Waterman, J., & McCue, C. (2012). Lean thinking within public sector purchasing department: The case of the UK public service. Journal of Public Procurement, 12(4), 505.
  • Weimer, D. L., & Vining, A. R. (Eds.). (2009). Investing in the disadvantaged: Assessing the benefits and costs of social policies. Washington, DC: Georgetown University Press.
  • Wilenski, P. (2005). Efficiency or equity: Competing values in administrative reform. Policy Studies Journal, 9(8), 1239–1249. doi:10.1111/j.1541-0072.1981.tb01237.x
  • Wise, L. R. (2002). Public management reform: Competing drivers of change. Public Administration Review, 62(5), 556–567. doi:10.1111/1540-6210.00237

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.