A small business logistics DSS: an inventory and a field service support system

References

• WALLER , A. A. W. 1994 . A queueing network model for field service support systems . Omega , 22 ( 1 ) : 35 – 40 .
   Web of Science ®Google Scholar
• CHAUDHRY , S. S. , SALCHENBERGER , L. and BEHESHTIAN , M. 1996 . A small business inventory DSS: Design, development, and implementation issues . Computers Ops Res. , 23 ( 1 ) : 63 – 72 .
   Web of Science ®Google Scholar
• NAYAR , R. R. 1988 . Computerized inventory control . Small Business Rep. , 13 : 30
   Google Scholar
• EDWARDS , W. F. 1987 . A microcomputer inventory system for the small business . J. Syst. Mgmt , 38 : 18 – 23 .
   Web of Science ®Google Scholar
• R. H. SPRAGUE and CARLSON , E. D. 1982 . Building Effective Decision Support Systems , Englewood Cliffs , New Jersey : Prentice-Hall .
   Google Scholar
• FINLAY , P. N. and MARTIN , C. J. 1989 . The state of decision support systems: a review . Omega , 17 : 525 – 531 .
   Web of Science ®Google Scholar
• COYLE , J. J. , BARDI , E. J. and LANGLEY , C. J. Jr. 1996 . The Management of Business Logistics , Sixth Edition , Minneapolis/St. Paul : West Publishing Company .
   Google Scholar
• BALLOU , R. H. 1992 . Business Logistics Management , Third Edition , Englewood Cliffs , New Jersey : Prentice-Hall .
   Google Scholar
• GATTORNA , J. L. and WALTERS , D. W. 1996 . Managing the Supply Chain — A Strategic Perspective , MacMillan Business .
   Google Scholar
• PAPADOPOULOS , H. T. 1997 . A field service support system using the computer analysis of networks of queues (CAN-Q) model . Journal of Decision Systems , 6 ( 1 ) : 63 – 74 .
   Google Scholar
• BASKETT , F. , CHANDY , K. M. , MUNTZ , R. R. and PALACIOS , F. 1975 . Open, closed and mixed networks of queues with different classes of customers . J. Ass. Comput. Machin. , 22 : 248 – 260 .
   Web of Science ®Google Scholar
• 1981 . Logistics Management: Concepts and Techniques , Digital Equipment Corporation .
   Google Scholar