REFERENCES
- Avgoustis , S. Cobanoglu , Connolly , C. , Hamilton , M. D. and Lee , C. 2003 . Strategic Uses and Future Directions of IT in the Lodging Industry: 2nd Annual Multi-Unit Lodging Industry Technology Study . Hospitality Technology Magazine , 6 ( 9 )
- Buhalis , D. 1998 . Strategic Use of Information Technologies in the Tourism Industry . Tourism Management , 19 : 409 – 421 .
- David , S. J. , Grabski , S. and Kasavana , M. 1996 . The Productivity Paradox of Hotel-Industry Technology . Cornell Hotel and Restaurant Administration Quarterly , 37 : 64 – 70 .
- Hoof , V. H. , Collins , G. and Combrink , T. 1995 . Technology Needs and Perceptions . Cornell Hotel and Restaurant Administration Quarterly , 36 : 64 – 69 .
- IBM Travel and Transportation . 1996 . “ The Impact of Information Technology on Travel and Transportation. Retrieved from the Web on March 12, 2005 ” . http://www.europe.ibm.com/go/travel/index.html
- Kluge , A. E. 1996 . A Literature Review of Information Technology in the Hospitality Curriculum . Hospitality Research Journal , 19 : 45 – 64 .
- Marshall , A. 1988 . “ September, 5). Guest Service Should be more than just Friendly Smiles ” . In Hotel and Motel Management Vol. 203 , 32
- O'Connor , P. 1999 . Electronic Information Distribution in Tourism and Hospitality Wallingford : CAB International .
- Olsen , M. D. and Connolly , J. D. 2000 . Experienced-based Travel . Cornell Hotel and Restaurant Administration Quarterly , 41 ( 1 ) : 30 – 40 .
- Poon , A. 1993 . Tourism, Technology and Competitive Strategies Wallingford : CAB International .
- Reid , D. R. and Sandler , M. 1992 . The Use of Technology to Improve Service Quality . Cornell Hotel and Restaurant Administration Quarterly , 33 : 68 – 73 .
- Siguaw , J. A. , Enz , C. A. and Namasivayam , K. 2000 . Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives . Journal of Travel Research , 39 : 192 – 201 .