Influence of attachment theory on hotel service for specific customers

References

• Aaker, D. A. (1991). Managing brand equity: Capitalizing on the value of a brand name. New York, NY: Free Press.
   Google Scholar
• Ainsworth, M. D. S. (1989). Attachments beyond infancy. American Psychologist, 44, 709–716.10.1037/0003-066X.44.4.709
   PubMed Web of Science ®Google Scholar
• Bartholomew, K., & Horowitz, L. M. (1991). Attachment styles among young adults: A test of a four-category model. Journal of Personality and Social Psychology, 61, 226–244.10.1037/0022-3514.61.2.226
   PubMed Web of Science ®Google Scholar
• Bechter, C., Fairnelli, G., Daniel, R., & Frey, M. (2016). Advertising between archetype and brand personality. Administrative Sciences, 6, 1–11. doi:10.3390/admsci6020005
   Google Scholar
• Birnbaum, G. E., Reis, H. T., Mikulincer, M., Gillath, O., & Orpaz, A. (2006). When sex is more than just sex: Attachment orientations, sexual experience, and relationship quality. Journal of Personality and Social Psychology, 91, 929–943.10.1037/0022-3514.91.5.929
   PubMed Web of Science ®Google Scholar
• Boo, S., Busser, J., & Baloglu, S. (2009). A model of consumer-based brand equity and its application to multiple destinations. Tourism Management, 30, 219–231.10.1016/j.tourman.2008.06.003
   Web of Science ®Google Scholar
• Bowlby, J. (1973). Attachment and loss: Vol. 2. Separation. New York, NY: Basic Books.
   Google Scholar
• Bowlby, J. (1979). The making and breaking of affectional bonds. London: Tavistock.
   Google Scholar
• Bowlby, J. (1980). Loss: Sadness and depression. New York, NY: Basic Books.
   Google Scholar
• Brennan, K. A., Clark, C. L., & Shaver, P. R. (1998). Self-report measurement of adult attachment: An integrative overview. In J. A. Simpson & W. S. Rholes (Eds.), Attachment theory and close relationships (pp. 46–76). New York, NY: Guilford Press.
   Google Scholar
• Cicirelli, V. G. (2004). God as the ultimate attachment figure for older adults. Attachment and Human Development, 6, 371–388.10.1080/1461673042000303091
   PubMed Web of Science ®Google Scholar
• Collins, N. L., & Read, S. J. (1990). Adult attachment, working models and relationship quality in dating couples. Journal of Personality and Social Psychology, 58, 644–663.10.1037/0022-3514.58.4.644
   PubMed Web of Science ®Google Scholar
• Costello, A. B., Osborne, J. W. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research & Evaluation, 10. Retrieved from http://pareonline.net/getvn.asp?v=10&n=7
   Google Scholar
• Cronin, J., & Taylor, S. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56, 55–68.10.2307/1252296
   Web of Science ®Google Scholar
• Ekinci, Y. (2001). The validation of the generic service quality dimensions: An alternative approach. Journal of Retailing and Consumer Services, 8, 311–324.10.1016/S0969-6989(00)00037-0
   Google Scholar
• Fraley, C., Waller, N., & Brennan, K. (2000). An item response theory analysis of self-report measures of adult attachment. Journal of Personality and Social Psychology, 78, 350–365.10.1037/0022-3514.78.2.350
   PubMed Web of Science ®Google Scholar
• Griffin, D. W., & Bartholomew, K. (1994). The metaphysics of measurement: The case of adult attachment. In K. Bartholomew, & D. Perlman (Eds.), Advances in personal relationships: Attachment processes in adulthood, (Vol. 5, pp. 17–52). London: Jessica Kingsley.
   Google Scholar
• Hampton. (2016). Retrieved from http://hamptoninn3.hilton.com/en/about/index.html
   Google Scholar
• Haxthausen, O. (2009). Valuing brands and brand investments: Key learnings and future expectations. Journal of Brand Management, 17, 18–25. doi:10.1057/bm.2009.12
   Google Scholar
• Hazan, C., & Shaver, P. R. (1987). Romantic love conceptualized as an attachment process. Journal of Personality and Social Psychology, 52, 511–524.10.1037/0022-3514.52.3.511
   PubMed Web of Science ®Google Scholar
• Howard Johnson. (2016). Retrieved from https://www.wyndhamhotels.com/hojo?tel=8003308707&cid=PS:HJ:20160201:GGL:TM:HJUS:TM_Qualifier&iata=00065402&adpos=1t1&creative=106939020142&device=c&matchtype=e&network=g
   Google Scholar
• Keller, K. L. (2003). Strategic brand management: building, measuring, and managing brand equity. Upper Saddle River, NJ: Prentice-Hall.
   Google Scholar
• Keller, K. L. (2009). Building strong brands in a modern marketing communications environment. Journal of Marketing Communications, 15, 139–155.10.1080/13527260902757530
   Google Scholar
• Kimptonhotels. (2016). Retrieved from https://www.kimptonhotels.com/?utm_source=google&utm_medium=cpc&utm_campaign=Brand%2520-%2520Modified&utm_term=%252bhotels%2520%252bkimpton_48703670-VQ6-106524088229-VQ15-1t1-VQ16-c
   Google Scholar
• Kirkpatrick, L. A., & Davis, K. E. (1994). Attachment style, gender, and relationship stability: A longitudinal analysis. Journal of Personality and Social Psychology, 66, 506–512.
   Web of Science ®Google Scholar
• Lee, J., & Back, K. (2010). Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment. Journal of Travel and Tourism Marketing, 27, 132–145. doi:10.1080/10548400903579688
   Web of Science ®Google Scholar
• Madanoglu, M. (2004). Validating restaurant service quality dimensions. Journal of Foodservice Business Research, 7, 127–147.
   Google Scholar
• Matzler, K., Pichler, E., Fuller, J., & Mooradian, T.A. (2011). Personality, person-brand fit, and brand community: An investigation of individuals, brands, and brand communities. Journal of Marketing Management, 27, 874–890.10.1080/0267257X.2010.543634
   Google Scholar
• Mikulincer, M., & Shaver, P. R. (2003). The attachment behavioral system in adulthood: Activation, psychodynamics, and interpersonal processes. In M. Zanna (Ed.), Advances in Experimental Social Psychology, (Vol. 35, pp. 53–152). New York, NY: Academic Press.
   Google Scholar
• Murphy, B., & Bates, G. W. (1997). Adult attachment styles and vulnerability to depression. Personality and Individual Differences, 22, 835–844.10.1016/S0191-8869(96)00277-2
   Web of Science ®Google Scholar
• Park, W., Jaworski, B., & Maclnnis, D. (1986). Strategic brand concept-image management. Journal of Marketing, 50, 135–145.10.2307/1251291
   Web of Science ®Google Scholar
• RitzCarlton. (2016). Retrieved from http://www.ritzcarlton.com/en/about/gold-standards
   Google Scholar
• Schall, M. (2003). Best practices in the assessment of hotel-guest attitudes. Cornell Hotel and Restaurant Administration Quarterly, 44, 51–65.10.1016/S0010-8804(03)90018-8
   Google Scholar
• Shimp, T., & Madden, T. (1988). Consumer–object relations: A conceptual framework based analogously on Sternberg’s triangular theory of love. Advances in Consumer Research, 15, 163–168.
   Google Scholar
• Swaminathan, V., Stilley, K., & Ahluwalia, K. (2009). When brand personality matters: The moderating role of attachment styles. Journal of Consumer Research, 35, 985–1002.10.1086/593948
   Web of Science ®Google Scholar
• Tabachnik, B. G., & Fidell, L. S. (2007). Using multivariate statistics (5th ed.). Boston, MA: Pearson Education.
   Google Scholar
• Tanford, S., Raab, C., & Kim, Y. (2012). Determinants of customer loyalty and purchasing behavior for full-service and limited-service hotels. International Journal of Hospitality Management, 31, 319–328.10.1016/j.ijhm.2011.04.006
   Web of Science ®Google Scholar
• Thompson, M., MacInnis, D., & Park, C. (2005). The ties that bind: Measuring the strength of consumers’ emotional attachments to brands. Journal of Consumer Psychology, 15, 77–91.10.1207/s15327663jcp1501_10
   Web of Science ®Google Scholar
• Tran, X., Dauchez, C., & Szemik, A. (2013). Hotel brand personality and brand quality. Journal of Vacation Marketing, 19, 329–341.10.1177/1356766713481218
   Google Scholar
• Trinke, S. J., & Bartholomew, K. (1997). Hierarchies of attachment relationships in young adulthood. Journal of Social and Personal Relationships, 14, 603–625.10.1177/0265407597145002
   Web of Science ®Google Scholar
• Tsai, Y., Dev, C., & Chintaguta, P. (2015, December). What’s in a Brand Name? Assessing the Impact of Rebranding in the Hospitality Industry, Journal of Marketing Research, LII, 865–878, doi: 10.1509/jmr.13.0221
   Web of Science ®Google Scholar
• Joie De Vivre. (2012). Retrieved from http://www.jdvhotels.com/matchmaker/byPersonality
   Google Scholar
• Wynnlasvegas. (2014). Retrieved from http://www.wynnlasvegas.com
   Google Scholar
• Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end and synthesis of evidence. Journal of Marketing, 52, 2–22.10.2307/1251446
   Web of Science ®Google Scholar