Publication Cover
Anatolia
An International Journal of Tourism and Hospitality Research
Volume 29, 2018 - Issue 4
767
Views
10
CrossRef citations to date
0
Altmetric
Articles

Engaging visitors in cultural and recreational experience at museums

ORCID Icon &
Pages 581-592 | Received 28 Apr 2018, Accepted 31 May 2018, Published online: 26 Jun 2018

References

  • Abdul-Ghani, E., Hyde, K. F., & Marshall, R. (2011). Emic and etic interpretations of engagement with a consumer-to-consumer online auction site. Journal of Business Research, 64(10), 1060–1066.
  • Amabile, T. M. (1983). The social psychology of creativity: A componential conceptualization. Journal of Personality and Social Psychology, 45(2), 357–376.
  • Andrews, J. C., & Smith, D. C. (1996). In search of the marketing imagination: Factors affecting the creativity of marketing programs for mature products. Journal of Marketing Research, 33, 174–187.
  • Barbieri, C., & Sotomayor, S. (2013). Surf travel behavior and destination preferences: An application of the serious leisure inventory and measure. Tourism Management, 35, 111–121.
  • Batra, R., Ahuvia, A., & Bagozzi, R. P. (2012). Brand love. Journal of Marketing, 76(2), 1–16.
  • Black, G. (2005). The engaging museum: Developing museums for visitor involvement. London: Routledge.
  • Black, G. (2012). Transforming museums in the 21st century. London: Routledge.
  • Bowden, J. L.-H. (2009). The process of customer engagement: A conceptual framework. Journal of Marketing Theory and Practice, 17(1), 63–74.
  • Brida, J. G., Pulina, M., & Riaño, E. (2012). Measuring visitor experience at a modern art museum and linkages to the destination community. Journal of Heritage Tourism, 7(4), 285–299.
  • Brodie, J., Hollebeek, D., Juri, B., & Ili, A. (2011). Customer engagement conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252–271.
  • Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105114.
  • Bryce, D., Curran, R., O’Gorman, K., & Taheri, B. (2015). Visitors’ engagement and authenticity: Japanese heritage consumption. Tourism Management, 46, 571–581.
  • Cabiddu, F., Carlo, M. D., & Piccoli, G. (2014). Social media affordances: Enabling customer engagement. Annals of Tourism Research, 48(C), 175–192.
  • Caldwell, N. G. (2000). The emergence of museum brands. International Journal of Arts Management, 2, 28–34. Retrieved from https://www.gestiondesarts.com/fr/the-emergence-of-museum-brands
  • Chathoth, P. K., Ungson, G. R., Altinay, L., Chan, E. S., Harrington, R., & Okumus, F. (2014). Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions. Tourism Management, 42, 181–193.
  • Del Chiappa, G., Ladu, M. G., Melledu, M., & Pulina, M. (2013). Investigating the degree of visitors’ satisfaction at a museum. Anatolia, 24(1), 52–62.
  • DGPC (2017). Direção-geral do património cultural- Estado Português. Retrieved October 30, 2017, from. http://www.patrimoniocultural.gov.pt/pt/museus-e-monumentos/dgpc/estatisticas-dgpc/
  • Diamantopoulos, A., & Winklhofer, H. M. (2001). Index construction with formative indicators: An alternative to scale development. Journal of Marketing Research, 38(2), 269–277.
  • Falk, H., & Dierking, D. (1992). The museum experience. Washington, DC: Whalesback Books.
  • Falk, H., & Storksdieck, M. (2005). Using the contextual model of learning to understand visitor learning from a science center exhibition. Science Education, 89, 744–778.
  • Gonida, E. N., Voulala, K., & Kiosseoglou, G. (2009). Students’ achievement goal orientations and their behavioral and emotional engagement: Co-examining the role of perceived school goal structures and parent goals during adolescence. Learning and Individual Differences, 19(1), 53–60.
  • Gould, J., Moore, D., McGuire, F., & Stebbins, R. (2008). Development of the serious leisure inventory and measure. Journal of Leisure Research, 40(1), 47–68.
  • Hair, J. F. J., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). London, UK: Sage.
  • Harrigan, P., Evers, U., Miles, M. P., & Daly, T. M. (2017). Customer engagement with tourism social media brands. Tourism Management, 59, 597–609.
  • Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135.
  • Hirschman, E. C., & Holbrook, M. B. (1982). Hedonic consumption: Emerging concepts, methods and propositions. Journal of Marketing, 46(3), 92–101.
  • Hollebeek, D. (2010). Demystifying customer brand engagement: Exploring the loyalty nexus. Journal of Marketing Management, 27(7/8), 785–807.
  • Hollebeek, L. D. (2011). Exploring customer brand engagement: Definition and themes. Journal Of Strategic Marketing, 19(7), 555–573.
  • Hollebeek, L. D. (2012). The customer engagement/value interface: An exploratory investigation. Australasian Marketing Journal (AMJ), 21(1), 17–24.
  • Hollebeek, L. D., Glynn, M., & Brodie, R. J. (2014). consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2), 149–165.
  • Hollenbeck, C. R., Peters, C., & Zinkhan, G. M. (2008). Retail spectacles and brand meaning: Insights from a brand museum case study. Journal of Retailing, 84(3), 334–353.
  • Im, S., & Workman, J. P. (2004, April). Market orientation, creativity, and new product performance in high-technology firms. Journal of Marketing, 68, 114–132.
  • Johnson, M. K., Crosnoe, R., & Elder, G. H. (2001). Students’ attachment and academic engagement: The role of race and ethnicity. Sociology of Education, 74(4), 318–340.
  • Jung, S., Kim, Y.-S., Malek, K., & Lee, W. (2016). Engaging attendees in environmental sustainability at trade shows: Attendees’ perceptions and willingness to participate. Anatolia, 27(4), 540–542.
  • Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724.
  • Kim, W., & Malek, K. (2017). Effects of self-congruity and destination image on destination loyalty: The role of cultural differences. Anatolia, 28(1), 1–13.
  • Kleijnen, M., Ruyter, K., & Wetzels, M. (2007). An assessment of value creation in mobile service delivery and the moderating role of time consciousness. Journal of Retailing, 83(1), 33–46.
  • Kolar, T., & Zabkar, V. (2010). A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing? Tourism Management, 31(5), 652–664.
  • Loureiro, S. M. C. (2014, July). The role of the rural tourism experience economy in place attachment and behavioral intentions. International Journal of Hospitality Management, 40(5), 1–9.
  • Loureiro, S. M. C., & Kastenholz, E. (2011). Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal. International Journal of Hospitality Management, 30(3), 575–583.
  • Lovelock, C., & Wirtz, J. (2011). Services marketing: People, technology, strategy. Boston: Pearson.
  • MacKenzie, S. B., Podsakoff, P. M., & Podsakoff, N. P. (2011). Construct measurement and validity assessment in behavioral research: Integrating new and existing techniques. MIS Quarterly, 35(2), 293–334.
  • McKercher, B. (2002). Towards a classification of cultural tourists. International Journal of Tourism Research, 4(1), 29–38.
  • Mitchell, A. A., & Dacin, P. F. (1996). The assessment of alternative measures of consumer expertise. Journal of Consumer Research, 23(3), 219–240.
  • Mollen, A., & Wilson, H. (2010). Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives. Journal of Business Research, 63(9–10), 919–925.
  • Moore, W., & Lehmann, D. (1980). Individual differences in search behavior for a nondurable. Journal of Consumer Research, 7(3), 296–307.
  • O’Brien, H. L., & Toms, E. G. (2008). What is user engagement? A conceptual framework for defining user engagement with technology. Journal of the American Society for Information Science & Technology, 59(6), 938–955.
  • Otto, J. E., & Ritchie, J. (1996). The service experience in tourism. Tourism Management, 17, 165–174.
  • Packer, J., & Ballantyne, R. (2016). Conceptualizing the visitor experience: A review of literature and development of a multifaceted model. Visitor Studies, 18(2), 128–143.
  • Palau-Saumell, R., Forgas-Coll, S., & Sánchez-García, J. (2016). The role of emotions in a model of behavioral intentions of visitors to the Gaudí Historic House Museums in Barcelona. Spain. Visitor Studies, 19(2), 156–177.
  • Pansari, A., & Kumar, V. (2017). Customer engagement: The construct, antecedents, and consequences. Journal of the Academy of Marketing Science, 45(3), 294–311.
  • Park, C. W., & Lessig, V. P. (1981). Familiarity and its impact on consumer decision biases and heuristics. Journal of Consumer Research, 8(2), 223–231.
  • Prentice, R. (2001). Experiential cultural tourism: Museums & the marketing of the new romanticism of evoked authenticity. Museum Management and Curatorship, 19(1), 5–26.
  • Prentice, R. (2004). Tourist familiarity and imagery. Annals of Tourism Research, 31(4), 923–945.
  • Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619.
  • Sekaran, U. (1983). Methodological and theoretical issues and advancements in cross-cultural research. Journal of International Business Studies, 14(2), 61–73.
  • Sethi, R., Smith, D. C., & Park, C. W. (2001, February). Cross-functional product development teams, creativity, and the innovativeness of new consumer products. Journal of Marketing Research, 38, 73–85.
  • Sheng, W., & Chen, C. (2012). A study of experience expectations of museum visitors. Tourism Management, 33, 53–60.
  • Silva, R., & Correia, A. (2017). Places and tourists: Ties that reinforce behavioural intentions. Anatolia, 28(1), 14–30.
  • Siu, N. Y.-M., Zhang, T. J.-F., Dong, P., & Kwan, H.-Y. (2013). New service bonds and customer value in customer relationship management: The case of museum visitors. Tourism Management, 36, 293–303.
  • Stebbins, R. A. (1992). Amateurs, professionals, and serious leisure: McGill-Queen’s Press-MQUP. Montreal: Palgrave.
  • Taheri, B., Jafari, A., & O’Gorman, K. (2014). Keeping your audience: Presenting a visitor engagement scale. Tourism Management, 42, 321–329.
  • Van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010). Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253–266.
  • Vivek, S. D., Beatty, S. E., & Morgan, R. M. (2010). Customer engagement: Exploring customer relationships beyond purchase. Journal of Marketing Theory and Practice, 20(2), 122–146.
  • Welsh, P. H. (2005). Re-configuring museums. Museum Management and Curatorship, 20, 103–130.
  • Yoo, K.-H., & Gretzel, U. (2011). Influence of personality on travel-related consumer-generated media creation. Computers in Human Behavior, 27(2), 609–621.
  • Yu, H., & Littrell, M. A. (2003). Product and process orientations to tourism shopping. Journal of Travel Research, 42(2), 140–150.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.