Supplier selection and management in hotel outsourcing: an exploratory study in Ghana

References

• Abrahamsen, M. H., & Hakansson, H. (2015). Caught in the middle: Buying from markets and selling to networks. Industrial Marketing Management, 49, 4–14.
   Web of Science ®Google Scholar
• Adler, P. S. (2003). Making the HR sourcing decision. MIT Sloan Management Review, 45(1), 53–60.
   Web of Science ®Google Scholar
• Ali, T., & Khalid, S. (2017). Trust-performance relationship in international joint ventures: The moderating roles of structural mechanisms. Journal of Business & Industrial Marketing, 32(7), 962–973.
   Web of Science ®Google Scholar
• Ali, T., & Larimo, J. (2016). Managing opportunism in international joint ventures: The role of structural and social mechanisms. Scandinavian Journal of Management, 32(2), 86–96.
   Web of Science ®Google Scholar
• Alston, M., & Bowles, W. (2003). Research for social workers: An introduction to methods. Australia: Allen & Unwin.
   Google Scholar
• Amid, A., Ghodsypour, S. H., & O’Brien, C. (2009). A weighted additive fuzzy multi-objective model for the supplier selection problem under price breaks in a supply chain. International Journal of Production Economics, 121, 323–332.
   Web of Science ®Google Scholar
• Amoako-Gyampah, K., Boakye, K. G., Adaku, E., & Famiyeh, S. (2019). Supplier relationship management and firm performance in developing economies: A moderated mediation analysis of flexibility capability and ownership structure. International Journal of Production Economics, 208, 160–170.
   Web of Science ®Google Scholar
• Anderson, R. D., Jerman, R. E., & Crum, M. R. (1998). Quality management influences on logistics performance. Transportation Research Part E. Logistics and Transportation Review, 34(2), 137–148.
   Web of Science ®Google Scholar
• Awasthi, A., Chauhan, S. S., & Goyal, S. K. (2011). A multi-criteria decision-making approach for location planning for urban distribution centres under uncertainty. Mathematical and Computer Modelling, 53, 98–109.
   Web of Science ®Google Scholar
• Benamati, J., & Rajkumar, T. M. (2008). An outsourcing acceptance model: Application of TAM to application development outsourcing decision. In A. Gupta (Ed.), Outsourcing and off-shoring of professional services: Business optimization in a global economy (pp. 89–144). Hershey, PA: Information Science Reference.
   Google Scholar
• Bener, M., & Glaister, W. (2010). Determinants of performance in international joint ventures. Journal of Strategy and Management, 3(3), 188–214.
   Google Scholar
• Blessley, M., Mir, S., Zacharia, Z., & Aloysius, J. (2018). Breaching relational obligations in a buyer-supplier relationship: Feelings of violation, fairness perceptions and supplier switching. Industrial Marketing Management, 74, 215–226.
   Web of Science ®Google Scholar
• Boersma, M. F., Buckley, P. J., & Ghauri, P. N. (2003). Trust in international joint venture relationships. Journal of Business Research, 56, 1031–1042.
   Web of Science ®Google Scholar
• Cannon, J. P., & Homburg, C. (2001). Buyer–Supplier relationships and customer firm costs. Journal of Marketing, 65, 29–43.
   Web of Science ®Google Scholar
• Cao, J., Cao, G., & Wang, W. (2012). A hybrid model using analytic network process and gray relational analysis for bank’s IT outsourcing vendor selection. Kybernetes, 41(7/8), 994–1013.
   Web of Science ®Google Scholar
• Cao, Y., Luo, X., Kwong, C. K., & Tang, J. (2014). Supplier pre-selection for platform-based products: A multi-objective approach. International Journal of Production Research, 52(1), 1–19.
   Web of Science ®Google Scholar
• Chai, J., & Ngai, E. W. T. (2015). Multi-perspective strategic supplier selection in uncertain environments. International Journal of Production Economics, 166, 215–225.
   Web of Science ®Google Scholar
• Chen, C.-T., Lin, C.-T., & Huang, S.-F. (2006). A fuzzy approach for supplier evaluation and selection in supply chain management. International Journal of Production Economics, 102(2), 289–301.
   Web of Science ®Google Scholar
• Ciravegna, L., Romano, P., & Pilkington, A. (2013). Outsourcing practices in automotive supply networks: An exploratory study of full-service vehicle suppliers. International Journal of Production Research, 51(8), 2478–2490.
   Web of Science ®Google Scholar
• Corbett, M. F. (2004). The outsourcing revolution: Why it makes sense and how to do it right. USA: Dearborn Trade Publishing.
   Google Scholar
• Cox, A. (2015). Sourcing portfolio analysis and power positioning: Towards a “paradigm shift” in category management and strategic sourcing. Supply Chain Management: An International Journal, 20(6), 717–736.
   Web of Science ®Google Scholar
• Dahlstrom, R, Haugland, S. A, Nygaard, A, & Rokkan, A. I. (2009). Governance structures in the hotel industry. Journal Of Business Research, 62(8), 841–847.
   Web of Science ®Google Scholar
• Dahlstrom, R., & Nygaard, A. (1999). An empirical investigation of ex-post transaction costs in franchised distribution channels. Journal of Marketing Research, 36(5), 160–170.
   Web of Science ®Google Scholar
• Davis, M. L. (1996). The impact of rules allocating legal responsibilities between principals and agents. Managerial and Decision Economics, 17, 413–420.
   Google Scholar
• De Vita, G., & Tekaya, A. (2015). Hotel outsourcing under asset specificity: The good, the bad and the ugly. Tourism Management, 47, 97–106.
   Web of Science ®Google Scholar
• Donada, C., & Nogatchewsky, G. (2009). Emotions in outsourcing. An empirical study in the hotel industry. International Journal of Hospitality Management, 28(3), 367–373.
   Web of Science ®Google Scholar
• Dul, J., & Hak, T. (2008). Case study methodology in business research. Oxford: Butterworth-Heinemann.
   Google Scholar
• Eisenhadt, K. M. (1989). Agency theory: An assessment and review. The Academy of Management Review, 14(1), 57–74.
   Web of Science ®Google Scholar
• Espino-Rodríguez, T. F., & Lai, P. C. (2014). Activity outsourcing and competitive strategy in the hotel industry. The moderator role of asset specificity. International Journal of Hospitality Management, 42, 9–19.
   Web of Science ®Google Scholar
• Espino-Rodríguez, T. F., Lai, P. C., & Gil-Padilla, A. M. (2017). Does outsourcing moderate the effects of asset specificity on performance? An application in Taiwanese hotels. Journal of Hospitality and Tourism Management, 31, 13–27.
   Web of Science ®Google Scholar
• Fisher, S., Wasserman, M., Wolf, P., & Wears, K. (2008). Human resource issues in outsourcing: Integrating research and practice. Human Resource Management, 47(3), 501–523.
   Web of Science ®Google Scholar
• Ford, D., & Hakansson, H. (2013). Competition in business networks. Industrial Marketing Management, 42, 1017–1024.
   Web of Science ®Google Scholar
• Fu, Y., Lai, K. K., & Liang, L. (2016). A robust optimisation approach to the problem of supplier selection and allocation in outsourcing. International Journal of Systems Science, 47(4), 913–918.
   Web of Science ®Google Scholar
• Glock, C. H., Grosse, E. H., & Ries, J. M. (2017). Decision support models for supplier development: Systematic literature review and research agenda. International Journal of Production Economics, 193, 798–812.
   Web of Science ®Google Scholar
• Gonzalez, R., Llopis, J., & Gasco, J. (2011). What do we know about outsourcing in hotels? The Service Industries Journal, 31(10), 1669–1682.
   Web of Science ®Google Scholar
• Gould, A. N., Liu, A. N., & Yu, Y. (2016). Opportunities and opportunism with high-status B2B partners in emerging economies. Journal of Business & Industrial Marketing, 31(5), 684–694.
   Web of Science ®Google Scholar
• Groenewald, T. (2004). A phenomenological research design illustrated. International Journal of Qualitative Methods, 3(1), 42–55.
   Google Scholar
• Gruening, G. (2001). Origin and theoretical basis of new public management. International Public Management Journal, 4, 1–25.
   Google Scholar
• Hakansson, H., & Ford, D. (2002). How should companies interact in business networks? Journal of Business Research, 55(1), 133–139.
   Google Scholar
• Hiamey, S. E., & Amenumey, E. K. (2013). Exploring service outsourcing in 3–5 Star hotels in the Accra Metropolis of Ghana. Tourism Management Perspectives, 8, 9–17.
   Google Scholar
• Hill, C. W. L., & Jones, T. M. (1996). Stockholder-agency theory. Journal of Management Studies, 29(2), 131–154.
   Google Scholar
• Hitt, M. A., Ireland, R. D., & Hoskisson, R. E. (2014). Strategic management, competitiveness, and globalization: Concepts and cases (11th ed.). USA: Cengage Learning.
   Google Scholar
• Ho, W., Dey, P. K., & Bhattacharya, A. (2015). Strategic supplier selection using multi-stakeholder and multi-perspective approaches. International Journal of Production Economics, 166, 152–154.
   Web of Science ®Google Scholar
• Hodari, D., Waldthausen, V., & Sturman, M. (2014). Outsourcing and role stress: An empirical study of hotel spa managers. International Journal of Hospitality Management, 37, 190–199.
   Web of Science ®Google Scholar
• Hosseini, S., Morshedlou, N., Ivanov, D., Sarder, M. D., Barker, K., & Al Khaled, A. (2019). Resilient supplier selection and optimal order allocation under disruption risks. International Journal of Production Economics, 30(1), 207–228.
   Google Scholar
• Huo, B., Fu, D., Zhao, X., & Zhu, J. (2016). Curbing opportunism in logistics outsourcing relationships: The role of relational norms and contract. International Journal of Production Economics, 182, 293–303.
   Web of Science ®Google Scholar
• Jenson, M. C. (2000). The theory of the firm: Governance, residual claims, and organizational forms. Cambridge, MA: Harvard University Press.
   Google Scholar
• Jharkhariaa, S., & Shankarb, R. (2007). Selection of logistics service provider: An analytic network process (ANP) approach. Omega, 35, 274–289.
   Web of Science ®Google Scholar
• Jiang, Z., Henneberg, S. C., & Naude, P. (2011). Supplier relationship management in the construction industry: The effects of trust and dependence. Journal of Business & Industrial Marketing, 27(1), 3–15.
   Web of Science ®Google Scholar
• Kim, D. Y., & Wagner, S. M. (2012). Supplier selection problem revisited from the perspective of product configuration. International Journal of Production Research, 50(11), 2864–2876.
   Web of Science ®Google Scholar
• Kraljic, P. (1983). Purchasing must become supply management. Harvard Business Review, 61(5), 109–117.
   Web of Science ®Google Scholar
• La Rocca, A., Ford, D., & Snehota, I. (2013). Initial relationship development in new business ventures. Industrial Marketing Management, 42, 1025–1032.
   Web of Science ®Google Scholar
• Lam, T., & Han, M. (2005). A study of outsourcing strategy: A case involving the hotel industry in Shanghai, China. International Journal of Hospitality Management, 24(1), 41–56.
   PubMedGoogle Scholar
• Lamminmaki, D. (2011). An examination of factors motivating hotel outsourcing. International Journal of Hospitality Management, 30(4), 963–973.
   Web of Science ®Google Scholar
• Lee, G, Shin, G, Hwang, D. W, Kuper, P, & Kang, M. (2018). How manufacturers' long-term orientation toward suppliers influences outsourcing performance. Industrial Marketing Management, 74, 288–297.
   Web of Science ®Google Scholar
• Leeman, D., & Reynolds, D. (2012). Trust and outsourcing: Do perceptions of trust influence the retention of outsourcing providers in the hospitality industry? International Journal of Hospitality Management, 31, 601–608.
   Web of Science ®Google Scholar
• Li, Y.-M., & Kao, C. (2009). TREPPS: A trust-based recommender system for peer production services. Expert Systems with Applications, 36, 3263–3277.
   Web of Science ®Google Scholar
• Luo, X. G., Kwong, C. K., Tang, J. F., Deng, S. F., & Gong, J. (2011). Integrating supplier selection in optimal product family design. International Journal of Production Research, 49(14), 4195–4222.
   Web of Science ®Google Scholar
• Majd, E., Balakrishnan, V., & Godazgar, V. (2017). Selecting the reliable supplier by using the advisor agents. Journal of Business & Industrial Marketing, 32(2), 238–250.
   Web of Science ®Google Scholar
• Manello, A., & Calabrese, G. (2018). The influence of reputation on supplier selection: An empirical study of the European automotive industry. Journal of Purchasing and Supply Management, 25(1), 69–77.
   Web of Science ®Google Scholar
• McIvor, R. (2005). The outsourcing process: Strategies for evaluation and management. New York, NY: Cambridge University Press.
   Google Scholar
• Mensah, I. (2009). Management of tourism and hospitality services. Accra: Woeli Publishing Services.
   Google Scholar
• Meuleman, M., Lockett, A., Manigart, S., & Wright, M. (2010). Partner selection decisions in inter-firm collaborations: The paradox of relational embeddedness. Journal of Management Studies, 47(6), 995–1019.
   Web of Science ®Google Scholar
• Min, S., & Mentzer, J. T. (2004). Developing and measuring supply chain management. Journal of Business Logistics, 25(1), 63–99.
   Google Scholar
• Momme, J. (2002). Framework for outsourcing manufacturing: Strategic and operational implications. Computers in Industry, 49(1), 59–75.
   Web of Science ®Google Scholar
• Muller, M., & Aust, H. (2011). Transaction costs detailed: Single-industry studies and operationalization. Industrial Management & Data Systems, 111(8), 1287–1331.
   Web of Science ®Google Scholar
• Murfield, M. L. U., & Esper, T. L. (2016). Supplier adaptation: A qualitative investigation of customer and supplier perspectives. Industrial Marketing Management, 59, 96–106.
   Web of Science ®Google Scholar
• Omurca, S. I. (2013). An intelligent supplier evaluation, selection and development system. Applied Soft Computing, 13, 690–697.
   Web of Science ®Google Scholar
• Ordoobadi, S. (2009). Application of Taguchi loss functions for supplier selection. Supply Chain Management: An International Journal, 14(1), 22–30.
   Web of Science ®Google Scholar
• Ordoobadi, S. M., & Wang, S. (2011). A multiple perspectives approach to supplier selection. Industrial Management Data System, 111(4), 629–648.
   Web of Science ®Google Scholar
• Osiro, L., Lima-Junior, F. R., & Carpinetti, L. C. R. (2014). A fuzzy logic approach to supplier evaluation for development. International Journal of Production Economics, 153, 95–112.
   Web of Science ®Google Scholar
• Park, J., Shin, K., Chang, T.-W., & Park, J. (2010). An integrative framework for supplier relationship management. Industrial Management & Data Systems, 110(4), 495–515.
   Web of Science ®Google Scholar
• Pressey, A., Tzokas, N., & Winklhofer, H. (2007). Strategic purchasing and the evaluation of “problem” key supply relationships: What do key suppliers need to know? Journal of Business & Industrial Marketing, 22(5), 282–294.
   Web of Science ®Google Scholar
• Proenca, T., Proenca, J. F., & Costa, C. (2018). Enabling factors for developing a social services network. The Service Industries Journal, 38(5–6), 321–342.
   Web of Science ®Google Scholar
• Promsivapallop, P., Jones, P., & Roper, A. (2012). Factors influencing hotel outsourcing decisions in Thailand: Modifications to the transaction cost economics approach. Journal of Hospitality & Tourism Research, 39(1), 32–56.
   Google Scholar
• Ramadan, H., & Schmits, J. (2006). An analytical approach to vendor selection. Industrial Management, 48(3), 18–24.
   Google Scholar
• Ravindran, A. R., Ufuk Bilsel, R., Wadhwa, V., & Yang, T. (2010). Risk adjusted multicriteria supplier selection models with applications. International Journal of Production Research, 48(2), 405–424.
   Web of Science ®Google Scholar
• Rezaei, J., & Ortt, R. (2012). A multi-variable approach to supplier segmentation. International Journal of Production Research, 50(16), 4593–4611.
   Web of Science ®Google Scholar
• Rindfleisch, A., & Jan, B. H. (1997). Transaction cost analysis: Past, present, and future applications. Journal of Marketing, 61, 30–55.
   Web of Science ®Google Scholar
• Ritter, T., & Gemunden, H.-G. (2004). The impact of a company’s business strategy on its technological competence, network competence and innovation success. Journal of Business Research, 57(5), 548−556.
   Web of Science ®Google Scholar
• Robson, M. J., Katsikeas, C. S., & Bello, D. C. (2008). Drivers and performance outcomes of trust in international strategic alliances: The role of organizational complexity. Organization Science, 19(4), 647–665.
   Web of Science ®Google Scholar
• Roseira, C., Brito, C., & Henneberg, S. C. (2010). Managing interdependencies in supplier networks. Industrial Marketing Management, 39, 925–935.
   Web of Science ®Google Scholar
• Ryu, S., Min, S., & Zushi, N. (2007). The moderating role of trust in manufacturer‐supplier relationships. Journal of Business & Industrial Marketing, 23(1), 48–58.
   Web of Science ®Google Scholar
• Sharma, A., Moon, J., Baig, J. I., Choi, J. G., Seo, K., & Donatone, L. C. (2015). Cost–Benefit framework for K-12 foodservice outsourcing decisions. International Journal of Hospitality Management, 45, 69–72.
   Web of Science ®Google Scholar
• Sheikhalishahi, M., & Torabi, S. A. (2014). Maintenance supplier selection considering life cycle costs and risks: A fuzzy goal programming approach. International Journal of Production Research, 52(23), 7084–7099.
   Web of Science ®Google Scholar
• Shin, H., Collier, D. A., & Wilson, D. D. (2000). Supply management orientation and supplier/buyer performance. Journal of Operations Management, 18, 317–333.
   Web of Science ®Google Scholar
• Thomas, R. W., Esper, T. L., & Stank, T. P. (2011). Coping with time pressure in interfirm supply chain relationships. Industrial Marketing Management, 40(3), 414–423.
   Web of Science ®Google Scholar
• Trautrims, A., MacCarthy, B., & Okade, C. (2017). Building an innovation-based supplier portfolio: The use of patent analysis in strategic supplier selection in the automotive sector. International Journal of Production Economics, 194, 228–236.
   Web of Science ®Google Scholar
• Ustun, O., & Demırtas, E. A. (2008). An integrated multi-objective decision-making process for multi-period lot-sizing with supplier selection. Omega, International Journal of Management Science, 36, 509–521.
   Web of Science ®Google Scholar
• Wan, C. S., & Su, A. Y. L. (2010). Exploring the factors affecting hotel outsourcing in Taiwan. Asia Pacific Journal of Tourism Research, 15(1), 95–107.
   Web of Science ®Google Scholar
• Williamson, O. E. (1975). Markets and hierarchies: Analysis and antitrust implications. New York, NY: Free Press.
   Google Scholar
• Williamson, O. E. (2008). Outsourcing: Transaction cost economics and supply chain management. Journal of Supply Chain Management, 44(2), 5–16.
   Web of Science ®Google Scholar
• Williamson, O. E., & Ghani, T. (2012). Transaction cost economics and its uses in marketing. Journal of the Academy of Marketing Science, 40(1), 74–85.
   Web of Science ®Google Scholar
• Wimmelmann, C. L., Vitus, K., & Jervelund, S. S. (2017). Challenged assumptions and invisible effects: An explorative case study of a health education intervention addressing immigrants. International Journal of Migration, Health and Social Care, 13(4), 391–402.
   Web of Science ®Google Scholar
• Wintoro, D. (2005). Trustworthiness of investment manager. Managerial Finance, 31, 57–66.
   Google Scholar
• Wu, M.-Y., & Weng, Y.-C. (2010). A study of supplier selection factors for high-tech industries in the supply chain. Total Quality Management & Business Excellence, 21(4), 391–413.
   Web of Science ®Google Scholar
• Yigin, I. H., Taskin, H., CedImoglu, I. H., & Topal, B. (2007). Supplier selection: An expert system approach. Production Planning and Control, 18, 16–24.
   Web of Science ®Google Scholar
• Yin, R. K. (2003). Case study research: Design and methods (3rd ed.). Thousand Oaks, CA: Sage.
   Google Scholar
• Zhu, W., Ng, S. C. H., Wang, Z., & Zhao, X. (2017). The role of outsourcing management process in improving the effectiveness of logistics outsourcing. International Journal of Production Economics, 188, 29–40.
   Web of Science ®Google Scholar
• Zikmund, W. G., Babin, B. J., Carr, J. C., & Griffin, M. (2010). Business research methods (8th ed.). Mason, OH: Cengage Learning.
   Google Scholar
• Zoghbi-Manrique-de-Lara, P., & Ting-Ding, J.-M. (2017). Employees’ justice perceptions as a factor influencing successful outsourcing in the hospitality industry. International Journal of Contemporary Hospitality Management, 29(6), 1619–1637.
   Web of Science ®Google Scholar