Turnover intentions and workplace climate in budget hotels of India

References

• Ahmad, S. Z., & Muhammad Arif, A. M. (2016). Entrepreneurial characteristics, motives, and business challenges: Exploratory study of small- and medium-sized hotel businesses. International Journal of Hospitality and Tourism Administration, 17(3), 286–315. https://doi.org/10.1080/15256480.2016.1183550
   Web of Science ®Google Scholar
• Barclay, L. A., & Kang, J. H. (2019). Employee-based HRM: Bereavement policy in a changing work environment. Employee Responsibilities and Rights Journal, 31(3), 131–148. https://doi.org/10.1007/s10672-019-09337-8
   Web of Science ®Google Scholar
• Bufquin, D., DiPietro, R., Orlowski, M., & Partlow, C. (2018). Social evaluations of restaurant managers: The effects on frontline employees’ job attitudes and turnover intentions. International Journal of Contemporary Hospitality Management, 30(3), 1827–1844. https://doi.org/10.1108/IJCHM-11-2016-0617
   Web of Science ®Google Scholar
• Byrne, B. M. (2013). Structural equation modeling with AMOS: Basic concepts, applications, and programming. Routledge.
   Google Scholar
• Chalkiti, K., & Sigala, M. (2010). Staff turnover in the greek tourism industry: A comparison between insular and peninsular regions. International Journal of Contemporary Hospitality Management, 22(3), 335–359. https://doi.org/10.1108/09596111011035945
   Web of Science ®Google Scholar
• Chan, S. H. J., & James, M. (2020). Impact of politics on emotional exhaustion, satisfaction and turnover intention. Anatolia: An International Journal of Tourism and Hospitality Research, 31(4), 591–604. https://doi.org/10.1080/13032917.2020.1802309
   Google Scholar
• Chittiprolu, V., Singh, S., Bellamkonda, R. S., & Vanka, S. (2020). A text mining analysis of online reviews of Indian hotel employees. Anatolia: An International Journal of Tourism and Hospitality Research, 32(2), 232–245. https://doi.org/10.1080/13032917.2020.1856157
   Google Scholar
• Cho, S., Johanson, M. M., & Guchait, P. (2009). Employees intent to leave: A comparison of determinants of intent to leave versus intent to stay. International Journal of Hospitality Management, 28(3), 374–381. https://doi.org/10.1016/j.ijhm.2008.10.007
   Web of Science ®Google Scholar
• Choudhary, P., & Datta, A. (2021). Contemporary developments in green human resource management research: Towards sustainability in action? Australasian Journal of Environmental Management. https://doi.org/10.1080/14486563.2021.1962750
   Google Scholar
• Datta, A. (2020). Measuring the influence of hospitality organizational climate on employee turnover tendency. The TQM Journal, 32(6), 1307–1326. https://doi.org/10.1108/TQM-08-2019-0198
   Google Scholar
• Datta, A., & Jain, A. (2017). Millennials’ Perception of work environment: A climate study amongst employees of hotel industry. Synergy Journal of Management, 19(1–2), 23–30.
   Google Scholar
• Datta, A., & Jha, B. (2015). Industrial Training and its consequences on the career perception - A study in context of the hotel management students’ at Jaipur. EPRA International Journal of Economic and Business Review, 3(2), 146–152.
   Google Scholar
• Datta, A., & Singh, R. (2017). Attrition among Y-generation employees in hotel industry. Prestige International Journal of Management & IT-Sanchayan, 6(1), 67–81. https://doi.org/10.37922/PIJMIT.2017.V06i01.005
   Google Scholar
• Datta, A., & Singh, R. (2018). Determining the dimensions of organizational climate perceived by the hotel employees. Journal of Hospitality and Tourism Management, 36, 40–48. https://doi.org/10.1016/j.jhtm.2018.07.001
   Web of Science ®Google Scholar
• Davidson, M., Manning, M., Timo, N., & Ryder, P. (2001). The dimensions of organizational climate in four- and five-star Australian hotels. Journal of Hospitality and Tourism Research, 25(4), 444–461. https://doi.org/10.1177/109634800102500406
   Google Scholar
• Davidson, M., Timo, N., Wang, Y., Hughes, J. C., Rog, E., Mcphail, R., & Barry, S. (2010). How much does labour turnover cost? A case study of Australian four- and five-star hotels. International Journal of Contemporary Hospitality Management, 22(4), 451–466. https://doi.org/10.1108/09596111011042686
   Web of Science ®Google Scholar
• Denison, D. R. (1996). What is the Difference between organizational culture and organizational climate? A native’s point of view on a decade of paradigm wars. Academy of Management Review, 21(3), 619–654. https://doi.org/10.5465/amr.1996.9702100310
   Web of Science ®Google Scholar
• Emiroğlu, B. D., Akova, O., & Tanrıverdi, H. (2015). The relationship between turnover intention and demographic factors in hotel businesses: A study at five star hotels in Istanbul. Procedia - Social and Behavioral Sciences, 207, 385–397. https://doi.org/10.1016/j.sbspro.2015.10.108
   Google Scholar
• Eren, D., Burke, R. J., Astakhova, M., Koyuncu, M., & Kaygisiz, N. C. (2014). Service rewards and prosocial service behaviours among employees in four and five star hotels in Cappadocia. Anatolia: An International Journal of Tourism and Hospitality Research, 25(3), 341–351. https://doi.org/10.1080/13032917.2013.875047
   Google Scholar
• Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(3), 39–50. https://doi.org/10.2307/3151312
   Web of Science ®Google Scholar
• Golubovskaya, M., Robinson, R. N. S., & Solnet, D. (2017). The meaning of hospitality: Do employees understand? International Journal of Contemporary Hospitality Management, 29(5), 1282–1304. https://doi.org/10.1108/IJCHM-11-2015-0667
   Web of Science ®Google Scholar
• Guchait, P., Cho, S., & Meurs, J. A. (2015). Psychological contracts, perceived organizational and supervisor support: Investigating the impact on intent to leave among hospitality employees in India. Journal of Human Resources in Hospitality and Tourism, 14(3), 290–315. https://doi.org/10.1080/15332845.2015.1002070
   Google Scholar
• Hair, J. F., Black, W., Babin, B., Anderson, R., & Tatham, R. (2006). Multivariate data analysis. Pearson.
   Google Scholar
• Heimerl, P., Haid, M., Perkman, U., Rabensteiner, M., Campregher, P., & Lun, G. (2020). Job satisfaction in the hospitality industry: Does the valuation make the difference? Anatolia: An International Journal of Tourism and Hospitality Research, 31(4), 674–677. https://doi.org/10.1080/13032917.2020.1755324
   Google Scholar
• James, L. R., & Jones, A. P. (1974). Organizational climate: A review of theory and research. Psychological Bulletin, 81(12), 1096–1112. https://doi.org/10.1037/h0037511
   Web of Science ®Google Scholar
• Jones, A. P., & James, L. R. (1979). Psychological climate: Dimensions and relationships of individual and aggregated work environment perceptions. Organizational Behavior and Human Performance, 23(2), 201–250. https://doi.org/10.1016/0030-5073(79)90056-4
   Web of Science ®Google Scholar
• Kang, H. J., Annette, Busser, J., & Choi, H. M. (2018). Service climate: How does it affect turnover intention? International Journal of Contemporary Hospitality Management, 30(1), 76–94. https://doi.org/10.1108/IJCHM-04-2016-0185
   Web of Science ®Google Scholar
• Karatepe, O. M., & Karatepe, T. (2009). Role stress, emotional exhaustion, and turnover intentions: Does organizational tenure in hotels matter? Journal of Human Resources in Hospitality & Tourism, 9(1), 1–16. https://doi.org/10.1080/15332840903323364
   Google Scholar
• Kim, P. B., Gazzoli, G., Qu, H., & Kim, C. S. (2016). Influence of the work relationship between frontline employees and their immediate supervisor on customers’ service experience. Journal of Hospitality Marketing and Management, 25(4), 425–448. https://doi.org/10.1080/19368623.2015.1034826
   Web of Science ®Google Scholar
• Manning, M. L., Davidson, M., & Manning, R. L. (2005). Measuring tourism and hospitality employee workplace perceptions. International Journal of Hospitality Management, 24(1), 75–90. https://doi.org/10.1016/j.ijhm.2004.05.001
   Google Scholar
• Mohsin, A., Lengler, J., & Kumar, B. (2013). Exploring the antecedents of intentions to leave the job: The case of luxury hotel staff. International Journal of Hospitality Management, 35, 48–58. https://doi.org/10.1016/j.ijhm.2013.05.002
   Web of Science ®Google Scholar
• Okumus, F., Sariisik, M., & Naipaul, S. (2010). Understanding why women work in five-star hotels in a developing country and their work-related problems. International Journal of Hospitality and Tourism Administration, 11(1), 76–105. https://doi.org/10.1080/15256480903539693
   Google Scholar
• Ryder, P. A., & Southey, G. N. (1990). An exploratory study of the jones and james organisational climate scales. Asia Pacific Journal of Human Resources, 28(3), 45–52. https://doi.org/10.1177/103841119002800304
   Google Scholar
• Schneider, B., & Hall, D. T. (1972). Toward specifying the concept of work climate: A study of Roman Catholic diocesan priests. Journal of Applied Psychology, 56(6), 447–455. https://doi.org/10.1037/h0033756
   Web of Science ®Google Scholar
• Shang, T., Zhang, S., Liu, P., Shang, K., & Wu, X. (2020). How budget hotel characteristics influence room rates in China. Journal of Quality Assurance in Hospitality and Tourism, 21(6), 644–666. https://doi.org/10.1080/1528008X.2020.1725956
   Web of Science ®Google Scholar
• Tabachnick, B. G., & Fidell, L. S. (2007). Using multivariate statistics. Allyn & Bacon.
   Google Scholar
• Vong, L. T. N., Ngan, H. F. B., & Lo, P. C. P. (2018). Does organizational climate moderate the relationship between job stress and intent to stay?: Evidence from Macau SAR, China. Journal of Chinese Human Resource Management, 9(1), 2–20. https://doi.org/10.1108/JCHRM-09-2017-0022
   Web of Science ®Google Scholar
• Wireko-Gyebi, S., Adu-Frimpong, G. K., & Ametepeh, R. S. (2017). Work-related stress: Coping strategies of frontline hotel employees in Ghana. Anatolia: An International Journal of Tourism and Hospitality Research, 28(2), 197–208. https://doi.org/10.1080/13032917.2017.1289965
   Google Scholar
• Young, G. C., Kwon, J., & Kim, W. (2013). Effects of attitudes vs experience of workplace fun on employee behaviors. International Journal of Contemporary Hospitality Management, 25(3), 410–427. https://doi.org/10.1108/09596111311311044
   Web of Science ®Google Scholar