Exploring EN 9100: current key results and future opportunities – a study in the Spanish aerospace industry

References

• ATAG. (2017). Europe: Aviation benefits beyond borders. Retrieved August 10, 2020, from https://aviationbenefits.org/around-the-world/europe/#:∼:text=The%20aviation%20sector's%20spending%20with,contributed%20%24111%20billion%20to%20GDP
   Google Scholar
• Baxter, P., & Jack, S. (2008). Qualitative case study methodology: Study design and implementation for novice researchers. The Qualitative Report, 13(4), 544–559. https://nsuworks.nova.edu/tqr/vol13/iss4/2
   Google Scholar
• Bernardo, M., Simón, A., Tarí, J., & Molina-Azorín, J. (2015). Benefits of management systems integration: A literature review. Journal of Cleaner Production, 94, 260–267. https://doi.org/https://doi.org/10.1016/j.jclepro.2015.01.075
   Web of Science ®Google Scholar
• Birkinshaw, J., Hamel, G., & Mol, M. J. (2008). Management innovation. Academy of Management Review, 33(4), 825–845. https://doi.org/https://doi.org/10.5465/amr.2008.34421969
   Web of Science ®Google Scholar
• Bonnard, A. (2014). International Aerospace Quality Group (IAQG). http://www.ltas-cm3.ulg.ac.be/AERO0023-1/ConceptionIAQG.pdf
   Google Scholar
• Calvo-Mora, A., Navarro-García, A., & Periañez-Cristobal, R. (2015). Project to improve knowledge management and key business results through the EFQM excellence model. International Journal of Project Management, 33(8), 1638–1651. https://doi.org/https://doi.org/10.1016/j.ijproman.2015.01.010
   Web of Science ®Google Scholar
• Charmaz, K. C. (2006). Constructing grounded theory: A practical guide through qualitative analysis. SAGE.
   Google Scholar
• Corbin, J., & Strauss, A. (1990). Grounded theory research: Procedures, canons and evaluative criteria. Zeitschrift Für Soziologie, 19(6), 418–427. https://doi.org/https://doi.org/10.1515/zfsoz-1990-0602
   Web of Science ®Google Scholar
• Davenport, T. H. (1996). Innovación de procesos reingeniería del trabajo a través de la tecnología de la información. Díaz de Santos.
   Google Scholar
• Del-Castillo-Peces, C., Mercado-Idoeta, C., & Prado-Román, C. (2017). Determining factors of the benefits derived from the implementation of 9100 standards. Management and Business Administration, XX(1), 69–82.
   Google Scholar
• Del-Castillo-Peces, C., Mercado-Idoeta, C., & Prado-Román, C. (2014a). Aseguramiento de la calidad y satisfacción con sus resultados: una aplicación a la implantación de la Norma EN 9100 en el sector aeroespacial español. Esic Market Economics and Business Journal, 45(1), 75–96.
   Google Scholar
• Del-Castillo-Peces, C., Mercado-Idoeta, C., Prado-Román, M., & Del Castillo-Feito, C. (2018). The influence of motivations and other factors on the results of implementing ISO 9001 standards. European Research on Management and Business Economics, 24(1), 33–41.
   Web of Science ®Google Scholar
• Del-Castillo-Peces, C., Mercado-Idoeta, C., Prado-Román, M., & Soto, F. (2014b). Standards EN-9100 and ISO-9000 in the Spanish aerospace sector. Revista Venezolana de Gerencia, 19(67), 410–434.
   Google Scholar
• Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532–550.
   Web of Science ®Google Scholar
• Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. New Brunswick, USA: Aldine Transaction Publishers
   Google Scholar
• González-Cruz, T. F., Roig-Tierno, N., & Botella-Carrubí, D. (2018). Quality management as a driver of innovation in the service industry. Service Business, 12(3), 505–524. https://doi.org/https://doi.org/10.1007/s11628-017-0360-7
   Web of Science ®Google Scholar
• Gotzamani, K., Theodorakioglou, Y., & Tsiotras, G. (2006). A longitudinal study of the ISO 9000 (1994) series’ contribution towards TQM in Greek industry. The TQM Magazine, 18(1), 44–54.
   Google Scholar
• Gotzamani, K. D., & Tsiotras, G. D. (2001). An empirical study of the ISO 9000 standards’ contribution towards total quality management. International Journal of Operations & Production Management, 21(10), 1326–1342.
   Web of Science ®Google Scholar
• Govindarajan, V., & Kopalle, P. (2006). Disruptiveness of innovations: Measurement and an assessment of reliability and validity. Strategic Management Journal, 27(2), 189–199. https://doi.org/https://doi.org/10.1002/smj.511
   Web of Science ®Google Scholar
• Grijalvo, M., & Prida, B. (2005). La implantación de las normas EN 9100 y el esquema de certificacion “Other Party” en España. DYNA, LXXX, 37–41.
   Google Scholar
• Grijalvo, M., & Prida, B. (2006). Normativa y esquemas de certificación en los sectores aerospacial y de la automoción. Estudio comparativo. DYNA, LXXXII-2, 47–52.
   Google Scholar
• Gutiérrez, E. (2008). UNE- EN 9100:2003. Gestión de la calidad en el sector aeronáutico. Forum Calidad, 1(97/08), 27–30.
   Google Scholar
• Hammer, M., & Champy, J. (1994). Reingeniería de la empresa. Paramón.
   Google Scholar
• Heras, I., Dick, G., & Casadesus, M. (2002). ISO 9000 registration’s impact on sales and profitability. International Journal of Quality & Reliability Management, 19(6), 774–791. https://doi.org/https://doi.org/10.1108/02656710210429618
   Google Scholar
• Holton, J. A. (2010). The coding process and its challenges. The Grounded Theory Review, 9(1), 21–40.
   Google Scholar
• ICEX. (2016). SPAIN: Business opportunities in aerospace. Retrieved August 10, 2020, from http://www.investinspain.org/invest/wcm/idc/groups/public/documents/documento/mde1/mzy3/∼edisp/doc2015367125.pdf.
   Google Scholar
• Jackson, B. (2003). Gurús Anglosajones: Verdades y Mentiras. Ariel.
   Google Scholar
• Leavengood, S., Anderson, T. R. (2011). Best practices in quality management for innovation performance. Proceedings of Technology Management in the Energy Smart World (PICMET).
   Google Scholar
• Llach, J., Marimon, F., & Bernardo, M. (2011). ISO 9001 diffusion analysis according to activity sectors. Industrial Management & Data Systems, 111(2), 298–316.
   Web of Science ®Google Scholar
• Manders, B., de Vries, H. J., & Blind, K. (2016). ISO 9001 and product innovation: A literature review and research framework. Technovation, 48, 41–55.
   Web of Science ®Google Scholar
• Martínez-Costa, M., Choi, T., Martínez, J., & Martínez-Lorente, A. (2009). ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited. Journal of Operations Management, 27(6), 495–511.
   Web of Science ®Google Scholar
• Martínez-Costa, M., & Martínez-Lorente, A. (2003). Effects of ISO 9000 certification on firms’ performance: A vision from the market. Total Quality Management & Business Excellence, 14(10), 1179–1191.
   Web of Science ®Google Scholar
• Martínez-Costa, M., & Martínez-Lorente, A. R. (2008b). Does quality management foster or hinder innovation? An empirical study of Spanish companies. Total Quality Management & Business Excellence, 19(3), 209–221.
   Web of Science ®Google Scholar
• Martínez-Costa, M., Martínez-Lorente, A., & Choi, T. (2008a). Simultaneous consideration of TQM and ISO 9000 on performance and motivation: An empirical study of Spanish companies. International Journal of Production Economics, 113(1), 23–39.
   Web of Science ®Google Scholar
• Mas-Verdu, F., Ribeiro, D., & Roig, S. (2010). Regional development and innovation: The role of services. The Service Industries Journal, 30(5), 633–641. https://doi.org/https://doi.org/10.1080/02642060802398085
   Web of Science ®Google Scholar
• Mcdermott, R., & O’dell, C. (2001). Overcoming cultural barriers to sharing knowledge. Journal of Knowledge Management, 5(1), 76–85. https://doi.org/https://doi.org/10.1108/13673270110384428
   Google Scholar
• Mcdermott, R. (2017). What is APQP? QualityTrainingPortal. Retrieved March 10, 2019, from https://qualitytrainingportal.com/resources/apqp-resource-center/what-is-apqp/
   Google Scholar
• Melão, N. F., & Guia, S. M. (2015). Exploring the impacts of ISO 9001 on small- and medium-sized social service institutions: A multiple case study. Total Quality Management & Business Excellence, 26(3-4), 312–326. https://doi.org/https://doi.org/10.1080/14783363.2013.822193
   Web of Science ®Google Scholar
• Moreno-Luzón, M. D., Peris-Bonet, F. J., & González-Cruz, T. F. (2000). Gestión de la calidad y diseño de organizaciones Teoría y estudio de casos. Prentice-Hall.
   Google Scholar
• Murga, J. (2002). Experiencia de ITP en Calidad. DYNA, 77(7), 32–36.
   Google Scholar
• Oberhausen, D., Cox, J., Parsons, S. (2018). Supply chain management handbook webinar. https://elsmar.com/elsmarqualityforum/attachments/apqp_overview_webinar_7nov2018_-scmh-pdf.24210/
   Google Scholar
• Pop, A. B., Ţîţu, M. A., Oprean, C., Ceocea, C., Sandu, A. V., & Ţîţu, Ş. (2018). Contributions concerning the possibility of implementing the APQP concept in the aerospace industry. In MATEC Web of Conferences (Vol. 178, p. 08013). https://doi.org/https://doi.org/10.1051/matecconf/201817808013
   Google Scholar
• Prado-Román, C., Del-Castillo-Peces, C., & Mercado-Idoeta, C. (2018). A study on external and internal motivations and its influence on the results of implementing EN 9100 standard. In E. Díez-De-Castro & M. Peris-Ortiz (Eds.), Organizational legitimacy (pp. 255–269). Springer.
   Google Scholar
• Prado-Román, C., Del-Castillo-Peces, C., Mercado-Idoeta, C., & Soto, F. (2013). Los resultados de la implantación de la norma EN 9100 en el sector aeroespacial español. Revista Galega de Economía, 22(1), 151–176.
   Google Scholar
• Prajogo, D., & Sohal, A. (2001). The multidimensionality of TQM practices in determining quality and innovation performance an empirical examination. Total Quality Management & Business Excellence, 15(2), 205–220.
   Web of Science ®Google Scholar
• Quality One. (2019). APQP | Advanced Product Quality Planning | Quality-One. Retrieved March 10, 2019, from https://quality-one.com/apqp/
   Google Scholar
• Rodriguez-Escobar, J., Gonzalez-Benito, J., & Martínez-Lorente, A. (2006). An analysis of the degree of small companies’ dissatisfaction with ISO 9000 certification. Total Quality Management and Business Excellence, 17(4), 507–521.
   Web of Science ®Google Scholar
• Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, 127(1), 13–26. https://doi.org/https://doi.org/10.1016/j.ijpe.2010.02.013
   Web of Science ®Google Scholar
• Saldaña, J. (2009). The coding manual for qualitative researchers (2nd ed.). SAGE Publications Ltd.
   Google Scholar
• Sampaio, P., Saraiva, P., & Guimaraes, A. (2010). A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports. Total Quality Management & Business Excellence, 21(12), 1279–1298. https://doi.org/https://doi.org/10.1080/14783363.2010.529367
   Web of Science ®Google Scholar
• Santos, G., Costa, B., & Leal, A. (2016). Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience. International Journal of Engineering, Science and Technology, 6(5), 1–12. https://doi.org/https://doi.org/10.4314/ijest.v6i5.1
   Google Scholar
• Santos-Vijande, M. L., & Álvarez-González, L. I. (2007). Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence. Technovation, 27(9), 514–532.
   Web of Science ®Google Scholar
• Simón, A., & Yaya, L. H. P. (2012). Improving innovation and customer satisfaction through systems integration. Industrial Management & Data Systems, 112(7), 1026–1043.
   Web of Science ®Google Scholar
• Singh, P. J., & Smith, A. J. R. (2004). Relationship between TQM and innovation: An empirical study. Journal of Manufacturing Technology Management, 15(5), 394–401. https://doi.org/https://doi.org/10.1108/17410380410540381
   Google Scholar
• Souza, J. P. E. D., Alves, J. M., & Silva, M. B. (2014). Quality improvement in the aerospace industry: Investigation of the main characteristics. International Review of Mechanical Engineering, 8(5), 893–900.
   Google Scholar
• Tarí, J. J., Molina-Azorín, J. F., & Heras, I. (2012). Benefits of the ISO 9001 and ISO 14001 standards: A literature review. Journal of Industrial Engineering and Management, 5(2), 297–322. https://doi.org/https://doi.org/10.3926/jiem.488
   Google Scholar
• Terziovski, M., & Power, D. (2007). Increasing ISO 9000 certification benefits: A continuous improvement approach. International Journal of Quality & Reliability Management, 24(2), 141–163.
   Google Scholar
• Terziovski, M., Power, D., & Sohal, A. (2003). The longitudinal effects of the ISO 9000 certification process on business performance. European Journal of Operational Research, 146(3), 580–595. https://doi.org/https://doi.org/10.1016/S0377-2217(02)00252-7
   Web of Science ®Google Scholar
• Thomas, K. T. (2006). Quality management system for defence aeronautical industry. Defence Science Journal, 56(1), 21–30.
   Web of Science ®Google Scholar
• Vilar, J. (2003). La implantación de la norma EN 9100 en EADS-CASA. UNE Boletín Mensual de AENOR, 177, 42–45.
   Google Scholar
• Walker, H., Di Sisto, L., & McBain, D. (2008). Drivers and barriers to environmental supply chain management practices: Lessons from the public and private sectors. Journal Purchasing Supply Management, 14(1), 69–85.
   Google Scholar
• Weick, K. E. (2007). The generative properties of richness. Academy of Management Journal, 50(1), 14–19.
   Web of Science ®Google Scholar
• Williamson, P. (2010). Cost innovation: Preparing for a ‘value-for-money’ revolution. Long Range Planning, 43(2–3), 343–353.
   Web of Science ®Google Scholar
• Yin, R. (2011). Applications of case study research. SAGE Publications Inc. https://www.sagepub.com/sites/default/files/upm-binaries/41407_1.pdf
   Google Scholar