The importance of green practices for hotel guests: does gender matter?

References

• Ahuja, R. (2015). The study of corporate social responsibility in Indian context. The International Journal of Business & Management, 3, 135–140.
   Google Scholar
• Albayrak, T., & Caber, M. (2015). Prioritisation of the hotel attributes according to their influence on satisfaction: A comparison of two techniques. Tourism Management, 46, 43–50. https://doi.org/https://doi.org/10.1016/j.tourman.2014.06.009
   Web of Science ®Google Scholar
• Alibeli, M. A., & White, N. R. (2011). Gender and Environmental Concerns in the Middle East. Perspectives on Global Development and Technology, 10(1), 156.
   Google Scholar
• Alonso-Almeida, M., Robin, C. F., Pedroche, M. S. C., & Astorga, P. S. (2017). Revisiting green practices in the hotel industry: A comparison between mature and emerging destinations. Journal of Cleaner Production, 140, 1415–1428. https://doi.org/https://doi.org/10.1016/j.jclepro.2016.10.010
   Web of Science ®Google Scholar
• Balaji, M. S., Jiang, Y., & Jha, S. (2019). Green hotel adoption: A personal choice or social pressure? International Journal of Contemporary Hospitality Management, 31(8), 3287–3305. https://doi.org/https://doi.org/10.1108/IJCHM-09-2018-0742
   Web of Science ®Google Scholar
• Berezan, O., Millar, M., & Raab, C. (2014). Sustainable hotel practices and guest satisfaction levels. International Journal of Hospitality & Tourism Administration, 15(1), 1–18.
   Google Scholar
• Berry, L. L., & Parasuraman, A. (2004). Marketing services: Competing through quality. Simon and Schuster.
   Google Scholar
• Bogotá Tourism Observatory. (2017). Perfil y Grado de Satisfacción del Turista en Bogotá, Diciembre 2017. http://www.bogotaturismo.gov.co/sites/default/files/presentacion_percepcion_de_turistas_en_bogota_201
   Google Scholar
• Bohner, G., & Schlüter, L. E. (2014). A room with a viewpoint revisited: Descriptive norms and hotel guests' towel reuse behavior. PloS One, 9(8), e104086. https://doi.org/https://doi.org/10.1371/journal.pone.0104086
   PubMed Web of Science ®Google Scholar
• Bowen, J. T., & Chen, S. L. (2001). The relationship between customer loyalty and customer satisfaction. International Journal of Contemporary Hospitality Management, 13(5), 213–217. https://doi.org/https://doi.org/10.1108/09596110110395893
   Google Scholar
• Cañas, L. M. E. (2017). Acciones y prácticas de mercadeo verde en empresas colombianas (casos de estudio). Colegio de Estudios Superiores en Administración CESA.
   Google Scholar
• Carmines, E. G., & Zeller, R. A. (1979). Reliability and validity assessment (Vol. 17). Sage publications.
   Google Scholar
• Chen, Y. S. (2010). The drivers of green brand equity: Green brand image, green satisfaction, and green trust. Journal of Business Ethics, 93(2), 307–319. https://doi.org/https://doi.org/10.1007/s10551-009-0223-9
   Web of Science ®Google Scholar
• Chen, Y. S., & Chang, C. H. (2013). Greenwash and green trust: The mediation effects of green consumer confusion and green perceived risk. Journal of Business Ethics, 114(3), 489–500. https://doi.org/https://doi.org/10.1007/s10551-012-1360-0
   Web of Science ®Google Scholar
• Chen, S., Chen, H. H., Zhang, K. Q., & Xu, X. L. (2018). A comprehensive theoretical framework for examining learning effects in green and conventionally managed hotels. Journal of Cleaner Production, 174, 1392–1399. https://doi.org/https://doi.org/10.1016/j.jclepro.2017.10.321
   Web of Science ®Google Scholar
• Chinomona, R. (2016). Brand communication, brand image and brand trust as antecedents of brand loyalty in Gauteng Province of South Africa. African Journal of Economic and Management Studies, 7(1), 124–139. https://doi.org/https://doi.org/10.1108/AJEMS-03-2013-0031
   Web of Science ®Google Scholar
• Chiou, J. S., & Pan, L. Y. (2009). Antecedents of internet retailing loyalty: Differences between heavy versus light shoppers. Journal of Business and Psychology, 24(3), 327–339. https://doi.org/https://doi.org/10.1007/s10869-009-9111-7
   Web of Science ®Google Scholar
• Chiu, Y. T. H., Lee, W. I., & Chen, T. H. (2014). Environmentally responsible behavior in ecotourism: Antecedents and implications. Tourism Management, 40, 321–329. https://doi.org/https://doi.org/10.1016/j.tourman.2013.06.013
   Web of Science ®Google Scholar
• Choi, H., Jang, J., & Kandampully, J. (2015). Application of the extended VBN theory to understand consumers’ decisions about green hotels. International Journal of Hospitality Management, 51, 87–95. https://doi.org/https://doi.org/10.1016/j.ijhm.2015.08.004
   Web of Science ®Google Scholar
• Clemes, M. D., Shu, X., & Gan, C. (2014). Mobile communications: A comprehensive hierarchical modelling approach. Asia Pacific Journal of Marketing and Logistics, 26(1), 114–146.
   Google Scholar
• Departamento Administrativo Nacional de Estadística (DANE). (2015). Metodología de estratificación socioeconómica urbana para servicios públicos domiciliarios. https://www.dane.gov.co/files/geoestadistica/Preguntas_frecuentes_estratificacion.pdf
   Google Scholar
• Dhillon, D. J. (2013). Brand loyalty in hospitality sector in India: A case study of Indian hotels in Goa-Kerala. Journal of Business and Management, 9(3), 58–63.
   Google Scholar
• Diamantopoulos, A., & Siguaw, J. A. (2006). Formative versus reflective indicators in organizational measure development: A comparison and empirical illustration. British Journal of Management, 17(4), 263–282. https://doi.org/https://doi.org/10.1111/j.1467-8551.2006.00500.x
   Web of Science ®Google Scholar
• Durna, U., Dedeoglu, B. B., & Balikçioglu, S. (2015). The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry. International Journal of Contemporary Hospitality Management, 27(7), 1728–1748. https://doi.org/https://doi.org/10.1108/IJCHM-04-2014-0173
   Web of Science ®Google Scholar
• Fornell, C., & Larcker, D. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/https://doi.org/10.1177/002224378101800104
   Web of Science ®Google Scholar
• Gao, Y. L., & Mattila, A. S. (2016). The impact of option popularity, social inclusion/exclusion, and self-affirmation on consumers’ propensity to choose green hotels. Journal of Business Ethics, 136(3), 575–585. https://doi.org/https://doi.org/10.1007/s10551-014-2536-6
   Web of Science ®Google Scholar
• García-Pozo, A., Mondéjar-Jiménez, J., & Sánchez-Ollero, J. L. (2019). Internet’s user perception of corporate social responsibility in hotel services. Sustainability, 11(10), 2916. https://doi.org/https://doi.org/10.3390/su11102916
   Web of Science ®Google Scholar
• Gil-Soto, E., Armas-Cruz, Y., Morini-Marrero, S., & Ramos-Henríquez, J. M. (2019). Hotel guests’ perceptions of environmental friendly practices in social media. International Journal of Hospitality Management, 78, 59–67. https://doi.org/https://doi.org/10.1016/j.ijhm.2018.11.016
   Web of Science ®Google Scholar
• Hair, J. F., Ringle, C., & Sarstedt, M. (2011). PLS-SEM: Indeed a Silver Bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/https://doi.org/10.2753/MTP1069-6679190202
   Google Scholar
• Han, H. (2015). Travelers' pro-environmental behavior in a green lodging context: Converging value-belief-norm theory and the theory of planned behavior. Tourism Management, 47, 164–177. https://doi.org/https://doi.org/10.1016/j.tourman.2014.09.014
   Web of Science ®Google Scholar
• Han, H., Hsu, L. T. J., Lee, J. S., & Sheu, C. (2011). Are lodging customers ready to go green? An examination of attitudes, demographics, and eco-friendly intentions. International Journal of Hospitality Management, 30(2), 345–355. https://doi.org/https://doi.org/10.1016/j.ijhm.2010.07.008
   Web of Science ®Google Scholar
• Han, H., & Kim, Y. (2010). An investigation of green hotel customers’ decision formation: Developing an extended model of the theory of planned behavior. International Journal of Hospitality Management, 29(4), 659–668. https://doi.org/https://doi.org/10.1016/j.ijhm.2010.01.001
   Web of Science ®Google Scholar
• Han, H., Lee, J. S., Trang, H. L. T., & Kim, W. (2018). Water conservation and waste reduction management for increasing guest loyalty and green hotel practices. International Journal of Hospitality Management, 75, 58–66. https://doi.org/https://doi.org/10.1016/j.ijhm.2018.03.012
   Web of Science ®Google Scholar
• Henseler, J. (2017). Bridging design and behavioral research with variance-based structural equation modeling. Journal of Advertising, 46(1), 178–192. https://doi.org/https://doi.org/10.1080/00913367.2017.1281780
   Web of Science ®Google Scholar
• Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modelling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/https://doi.org/10.1007/s11747-014-0403-8
   Web of Science ®Google Scholar
• Henseler, J., Ringle, C. M., & Sarstedt, M. (2016). Testing measurement invariance of composites using partial least squares. International Marketing Review, 33(3), 405–431. https://doi.org/https://doi.org/10.1108/IMR-09-2014-0304
   Web of Science ®Google Scholar
• Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. New Challenges to International Marketing, 20(1), 277–319.
   Google Scholar
• Jarvis, C. B., MacKenzie, S. B., & Podsakoff, P. M. (2003). A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research, 30(2), 199–218. https://doi.org/https://doi.org/10.1086/376806
   Web of Science ®Google Scholar
• Jeong, E., Jang, S. S., Day, J., & Ha, S. (2014). The impact of eco-friendly practices on green image and customer attitudes: An investigation in a café setting. International Journal of Hospitality Management, 41, 10–20. https://doi.org/https://doi.org/10.1016/j.ijhm.2014.03.002
   Web of Science ®Google Scholar
• Juvan, E., & Dolnicar, S. (2017). Drivers of pro-environmental tourist behaviours are not universal. Journal of Cleaner Production, 166, 879–890. https://doi.org/https://doi.org/10.1016/j.jclepro.2017.08.087
   Web of Science ®Google Scholar
• Kandampully, J., & Suhartanto, D. (2000). Customer loyalty in the hotel industry: The role of customer satisfaction and image. International Journal of Contemporary Hospitality Management, 12(6), 346–351. https://doi.org/https://doi.org/10.1108/09596110010342559
   Google Scholar
• Kang, K. H., Stein, L., Heo, C. Y., & Lee, S. (2012). Consumers’ willingness to pay for green initiatives of the hotel industry. International Journal of Hospitality Management, 31(2), 564–572. https://doi.org/https://doi.org/10.1016/j.ijhm.2011.08.001
   Web of Science ®Google Scholar
• Kasimu, A. B., Zaiton, S., & Hassan, H. (2012). Hotels involvement in sustainable tourism practices in Klang Valley. Malaysia. International Journal of Economics and Management, 6(1), 21–34.
   Google Scholar
• Kim, A. K. (2012). Determinants of tourist behaviour in coastal environmental protection. Tourism Geographies, 14(1), 26–49. https://doi.org/https://doi.org/10.1080/14616688.2011.597774
   Web of Science ®Google Scholar
• Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544–564. https://doi.org/https://doi.org/10.1016/j.dss.2007.07.001
   Web of Science ®Google Scholar
• Kim, Y., & Han, H. (2010). Intention to pay conventional-hotel prices at a green hotel–a modification of the theory of planned behavior. Journal of Sustainable Tourism, 18(8), 997–1014. https://doi.org/https://doi.org/10.1080/09669582.2010.490300
   Web of Science ®Google Scholar
• Kim, S. H., Lee, K., & Fairhurst, A. (2017). The review of “green” research in hospitality, 2000-2014: Current trends and future research directions. International Journal of Contemporary Hospitality Management, 29(1), 226–247. https://doi.org/https://doi.org/10.1108/IJCHM-11-2014-0562
   Web of Science ®Google Scholar
• Kim, Y. J., Palakurthi, R., & Hancer, M. (2012). The environmentally friendly programs in hotels and customers' intention to stay: An online survey approach. International Journal of Hospitality & Tourism Administration, 13(3), 195–214.
   Google Scholar
• Kularatne, T., Wilson, C., Månsson, J., Hoang, V., & Lee, B. (2019). Do environmentally sustainable practices make hotels more efficient? A study of major hotels in Sri Lanka. Tourism Management, 71, 213–225. https://doi.org/https://doi.org/10.1016/j.tourman.2018.09.009
   Web of Science ®Google Scholar
• Lahap, J., Ramli, N. S., Said, N. M., Radzi, S. M., & Zain, R. A. (2016). A study of brand image towards customer's satisfaction in the Malaysian hotel industry. Procedia - Social and Behavioral Sciences, 224, 149–157. https://doi.org/https://doi.org/10.1016/j.sbspro.2016.05.430
   Google Scholar
• Legrand, W., Sloan, P., & Chen, J. S. (2016). Sustainability in the hospitality industry: Principles of sustainable operations. Routledge.
   Google Scholar
• Lenzen, M., Sun, Y. Y., Faturay, F., Ting, Y. P., Geschke, A., & Malik, A. (2018). The carbon footprint of global tourism. Nature Climate Change, 8(6), 522–528. https://doi.org/https://doi.org/10.1038/s41558-018-0141-x
   Web of Science ®Google Scholar
• Leonidou, L. C., Leonidou, C. N., Fotiadis, T. A., & Aykol, B. (2015). Dynamic capabilities driving an eco-based advantage and performance in global hotel chains: The moderating effect of international strategy. Tourism Management, 50, 268–280. https://doi.org/https://doi.org/10.1016/j.tourman.2015.03.005
   Web of Science ®Google Scholar
• Manaktola, K., & Jauhari, V. (2007). Exploring consumer attitude and behaviour towards green practices in the lodging industry in India. International Journal of Contemporary Hospitality Management, 19(5), 364–377. https://doi.org/https://doi.org/10.1108/09596110710757534
   Google Scholar
• Martínez García de Leaniz, P., Herrero Crespo, Á., & Gómez López, R. (2018). Customer responses to environmentally certified hotels: The moderating effect of environmental consciousness on the formation of behavioral intentions. Journal of Sustainable Tourism, 26(7), 1160–1177. https://doi.org/https://doi.org/10.1080/09669582.2017.1349775
   Web of Science ®Google Scholar
• Martínez, P. (2015). Customer loyalty: Exploring its antecedents from a green marketing perspective. International Journal of Contemporary Hospitality Management, 27(5), 896–917. https://doi.org/https://doi.org/10.1108/IJCHM-03-2014-0115
   Web of Science ®Google Scholar
• Martínez, P., & Rodríguez del Bosque, I. (2013). CSR and customer loyalty: The roles of trust, customer identification with the company and satisfaction. International Journal of Hospitality Management, 35, 89–99. https://doi.org/https://doi.org/10.1016/j.ijhm.2013.05.009
   Web of Science ®Google Scholar
• Merli, R., Preziosi, M., Acampora, A., & Ali, F. (2019). Why should hotels go green? Insights from guests experience in green hotels. International Journal of Hospitality Management, 81, 169–179. https://doi.org/https://doi.org/10.1016/j.ijhm.2019.04.022
   Web of Science ®Google Scholar
• Millar, M., & Baloglu, S. (2011). Hotel guests’ preferences for green guest room attributes. Cornell Hospitality Quarterly, 52(3), 302–311. https://doi.org/https://doi.org/10.1177/1938965511409031
   Web of Science ®Google Scholar
• Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. Journal of Marketing, 57(1), 81–101. https://doi.org/https://doi.org/10.1177/002224299305700106
   Web of Science ®Google Scholar
• Morgan, R. M., & Hunt, S. D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58(3), 20–38. https://doi.org/https://doi.org/10.1177/002224299405800302
   Web of Science ®Google Scholar
• Myung, E., McClaren, A., & Li, L. (2012). Environmentally related research in scholarly hospitality journals: Current status and future opportunities. International Journal of Hospitality Management, 31(4), 1264–1275. https://doi.org/https://doi.org/10.1016/j.ijhm.2012.03.006
   Web of Science ®Google Scholar
• Navrátil, J., Pícha, K., & White Baravalle Gilliam, V. L. (2016). The interest of visitors to protected natural areas in 'green' accommodation. Turizam: Međunarodni Znanstveno-Stručni Časopis, 64(2), 159–174.
   Google Scholar
• Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric theory (3rd ed). McGraw Hill.
   Google Scholar
• Observatorio de Turismo de Bogotá (IDT). (2017). Perfil y Grado de Satisfacción del Turista en Bogotá, Diciembre 2017. http://www.bogotaturismo.gov.co/sites/default/files/presentacion_percepcion_de_turistas_en_bogota_2017
   Google Scholar
• Oliver, R. L. (1977). Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. Journal of Applied Psychology, 62(4), 480–486. https://doi.org/https://doi.org/10.1037/0021-9010.62.4.480
   Web of Science ®Google Scholar
• Palacios-Florencio, B., Castellanos-Verdugo, M., & Rosa-Díaz, I. M. (2016). Effect of environmental activities within the frame of corporate responsibility in hotel establishments. Environmental Engineering & Management Journal, 15(7), 1455–1464.
   Web of Science ®Google Scholar
• Palacios-Florencio, B., García del Junco, J., Castellanos-Verdugo, M., & Rosa-Díaz, I. M. (2018). Trust as mediator of corporate social responsibility, image and loyalty in the hotel sector. Journal of Sustainable Tourism, 26(7), 1273–1289. https://doi.org/https://doi.org/10.1080/09669582.2018.1447944
   Web of Science ®Google Scholar
• Pizam, A., Shapoval, V., & Ellis, T. (2016). Customer satisfaction and its measurement in hospitality enterprises: A revisit and update. International Journal of Contemporary Hospitality Management, 28(1), 2–35. https://doi.org/https://doi.org/10.1108/IJCHM-04-2015-0167
   Web of Science ®Google Scholar
• Ponnapureddy, S., Priskin, J., Ohnmacht, T., Vinzenz, F., & Wirth, W. (2017). The influence of trust perceptions on German tourists’ intention to book a sustainable hotel: A new approach to analysing marketing information. Journal of Sustainable Tourism, 25(7), 970–988. https://doi.org/https://doi.org/10.1080/09669582.2016.1270953
   Web of Science ®Google Scholar
• Prayag, G., Hosany, S., Muskat, B., & Del Chiappa, G. (2017). Understanding the relationships between tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1), 41–54. https://doi.org/https://doi.org/10.1177/0047287515620567
   Web of Science ®Google Scholar
• Rahman, I., Reynolds, D., & Svaren, S. (2012). How “green” are North American hotels? An exploration of low-cost adoption practices. International Journal of Hospitality Management, 31(3), 720–727. https://doi.org/https://doi.org/10.1016/j.ijhm.2011.09.008
   Web of Science ®Google Scholar
• Ren, L., Qiu, H., Wang, P., & Lin, P. M. (2016). Exploring customer experience with budget hotels: Dimensionality and satisfaction. International Journal of Hospitality Management, 52, 13–23. https://doi.org/https://doi.org/10.1016/j.ijhm.2015.09.009
   Web of Science ®Google Scholar
• Ringle, C. M., & Sarstedt, M. (2016). Gain more insight from your PLS-SEM results. Industrial Management & Data Systems, 116(9), 1865–1886. https://doi.org/https://doi.org/10.1108/IMDS-10-2015-0449
   Google Scholar
• Sevilla-Sevilla, C., Mondéjar-Jiménez, J., & Reina-Paz, M. D. (2019). Before a hotel room booking, do perceptions vary by gender? The case of Spain. Economic research-Ekonomska Istraživanja, 32(1), 3853–3868. https://doi.org/https://doi.org/10.1080/1331677X.2019.1677487
   Web of Science ®Google Scholar
• Singjai, K., Winata, L., & Kummer, T. F. (2018). Green initiatives and their competitive advantage for the hotel industry in developing countries. International Journal of Hospitality Management, 75, 131–143. https://doi.org/https://doi.org/10.1016/j.ijhm.2018.03.007
   Web of Science ®Google Scholar
• Stanaland, A. J., Lwin, M. O., & Murphy, P. E. (2011). Consumer perceptions of the antecedents and consequences of corporate social responsibility. Journal of Business Ethics, 102(1), 47–55. https://doi.org/https://doi.org/10.1007/s10551-011-0904-z
   Web of Science ®Google Scholar
• Sukhu, A., & Scharff, R. (2018). Will ‘doing right’ lead to ‘doing well’? An examination of green behavior. Journal of Consumer Marketing, 35(2), 169–182. https://doi.org/https://doi.org/10.1108/JCM-04-2016-1778
   Web of Science ®Google Scholar
• Trang, H. L. T., Lee, J. S., & Han, H. (2019). How do green attributes elicit pro-environmental behaviors in guests? The case of green hotels in Vietnam. Journal of Travel & Tourism Marketing, 36(1), 14–28.
   Web of Science ®Google Scholar
• Tsai, Y. H., Wu, C. T., & Wang, T. M. (2014). Attitude towards green hotel by hoteliers and travel agency managers in Taiwan. Asia Pacific Journal of Tourism Research, 19(9), 1091–1109. https://doi.org/https://doi.org/10.1080/10941665.2013.838180
   Web of Science ®Google Scholar
• Vaishnavi, G., Ganesh, S. K. G., & Thomas, C. V. (2014). Environmental behaviour of consumers vis-à-vis customer relationship, trust and loyalty: Some research reflections and organizational practices. Journal of Business Studies Quarterly, 6, 85–97.
   Google Scholar
• Verma, V. K., & Chandra, B. (2016). Hotel guest’s perception and choice dynamics for green hotel attribute: A mix method approach. Indian Journal of Science and Technology, 9(1), 1–9. https://doi.org/https://doi.org/10.17485/ijst/2016/v9i11/82635
   Google Scholar
• Verma, V. K., & Chandra, B. (2018). An application of theory of planned behavior to predict young Indian consumers' green hotel visit intention. Journal of Cleaner Production, 172, 1152–1162. https://doi.org/https://doi.org/10.1016/j.jclepro.2017.10.047
   Web of Science ®Google Scholar
• Verma, V. K., & Chandra, B. (2018). Sustainability and customers’ hotel choice behaviour: A choice-based conjoint analysis approach. Environment, Development and Sustainability, 20(3), 1347–1363. https://doi.org/https://doi.org/10.1007/s10668-017-9944-6
   Web of Science ®Google Scholar
• Wang, J., Wang, S., Xue, H., Wang, Y., & Li, J. (2018). Green image and consumers’ word-of-mouth intention in the green hotel industry: The moderating effect of Millennials. Journal of Cleaner Production, 181, 426–436. https://doi.org/https://doi.org/10.1016/j.jclepro.2018.01.250
   Web of Science ®Google Scholar
• Wetzels, M., Odekerken-Schröder, G., & Van Oppen, C. (2009). Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 33(1), 177–195. https://doi.org/https://doi.org/10.2307/20650284
   Web of Science ®Google Scholar
• World Travel Tourism Council (WTTC). (2018). Travel & tourism global economic impact & issues. https://dossierturismo.files.wordpress.com/2018/03/wttc-global-economic-impact-and-issues-2018
   Google Scholar
• Xiang, Z., Schwartz, Z., Gerdes, J. H., Jr., & Uysal, M. (2015). What can big data and text analytics tell us about hotel guest experience and satisfaction? International Journal of Hospitality Management, 44, 120–130. https://doi.org/https://doi.org/10.1016/j.ijhm.2014.10.013
   Web of Science ®Google Scholar
• Yadav, R., & Pathak, G. S. (2016). Young consumers' intention towards buying green products in a developing nation: Extending the theory of planned behavior. Journal of Cleaner Production, 135, 732–739. https://doi.org/https://doi.org/10.1016/j.jclepro.2016.06.120
   Web of Science ®Google Scholar
• Yi, S., Li, X., & Jai, T. M. (2018). Hotel guests’ perception of best green practices: A content analysis of online reviews. Tourism and Hospitality Research, 18(2), 191–202. https://doi.org/https://doi.org/10.1177/1467358416637251
   Web of Science ®Google Scholar
• Yu, Y., Li, X., & Jai, T. M. (2017). The impact of green experience on customer satisfaction: Evidence from TripAdvisor. International Journal of Contemporary Hospitality Management, 29(5), 1340–1361. https://doi.org/https://doi.org/10.1108/IJCHM-07-2015-0371
   Web of Science ®Google Scholar
• Yusof, Y., Awang, Z., Jusoff, K., & Ibrahim, Y. (2017). The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry. International Journal of Green Economics, 11(1), 1–14. https://doi.org/https://doi.org/10.1504/IJGE.2017.082716
   Google Scholar
• Zhang, H., Wu, Y., & Buhalis, D. (2018). A model of perceived image, memorable tourism experiences and revisit intention. Journal of Destination Marketing & Management, 8, 326–336.
   Web of Science ®Google Scholar