References
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- Association for Cultural Enterprises (ACE). 2020. [Online]. ‘Employment Resources’. Available at: www.culturalenterprises.org.uk/employment-resources/ [Accessed 4 August 2020].
- Association of Leading Visitor Attraction (ALVA). 2020. [Online]. ‘Creative Industries federation, UKHospitality and Association of Leading Visitor Attractions Call for Additional Funds for Those Businesses Who Will Be Latest to Return to Work’. Available at: https://www.alva.org.uk/details.cfm?p=453&codeid=823 [Accessed 3 September 2020].
- Atkinson, C., Yates, D. and Brooke, N. 2020. ‘Now That You Mention It, Museums Probably are a Target’, Museum Management and Curatorship, Vol. 35, No. 2, pp. 109-124. doi: https://doi.org/10.1080/09647775.2019.1683881
- Bruce, M., Fisher, C. and Robertson, N. 2020. [Online]. ‘UK Government Announces Employee “Furlough” Scheme’, Mayer Brown. Available at: mayerbrown.com/en/perspectives-events/blogs/2020/03/uk-government-announces-employee-furlough-scheme [Accessed 2 August 2020].
- Christianson, M.K., Farkas, M.T., Sutcliffe, K.M. and Weick, K.E. 2009. ‘Learning Through Rare Events: Significant Interruptions at the Baltimore and Ohio Railroad Museum’, Organisation Science, Vol. 20, No. 5, pp. 846-860. doi: https://doi.org/10.1287/orsc.1080.0389
- Dickson-Smith, V., James, E.L., Kippen, S. and Liamputtong, P. 2007. ‘Doing Sensitive Research: What Challenges do Qualitative Researchers Face?’, Qualitative Research, Vol. 7, No. 3, pp. 327-353. doi: https://doi.org/10.1177/1468794107078515
- Dowling, M. 2020. [Online]. ‘Chester Zoo to reopen next Monday following dramatic Government U-turn’, The Leader. Available at: www.leaderlive.co.uk/news/18506810.chester-zoo-reopen-next-monday-following-dramatic-government-u-turn/ [Accessed 18 July 2021].
- Feldman, K. 2020. [Online]. ‘Guidance and Gratitude: On Cultural Leadership in Uncertain Times’, Apollo Magazine. Available at: www.apollo-magazine.com/kaywin-feldman-cultural-leadership-during-coronavirus-crisis/ [Accessed 3 April 2021].
- Harvard Business School. 2004. Crisis Management. Boston: Harvard Business School Publishing Corporation.
- INTERCOM. 2020. [Online]. ‘INTERCOM Has Started A Leadership Project’. Available at: http://intercom.mini.icom.museum/intercom-has-started-a-leadership-project/ [Accessed 2 November 2021].
- Lagadec, P. 1993. Preventing Chaos in a Crisis: Strategies for Prevention, Control and Damage Limitation. Maidenhead: McGraw-Hill.
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- Mitroff, I., Shrivastava, P. and Udwadia, F.E. 1987. ‘Effective Crisis Management’, The Academy of Management Executive, Vol. 1, No. 4, pp. 283-292.
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Participant Interviews
- Participant A, 2020, interviewed by Rachel Mackay.
- Participant B, 2020, interviewed by Rachel Mackay.
- Participant C, 2020, interviewed by Rachel Mackay.
- Participant D, 2020, interviewed by Rachel Mackay.
- Participant E, 2020, interviewed by Rachel Mackay.
- Participant F, 2020, interviewed by Rachel Mackay.
- Participant G, 2020, interviewed by Rachel Mackay.
- Participant H, 2020, interviewed by Rachel Mackay.
- Participant I, 2020, interviewed by Rachel Mackay.
- Participant J, 2020, interviewed by Rachel Mackay.