272
Views
30
CrossRef citations to date
0
Altmetric
Original Articles

Improving the Climate of Teaching Sessions: The use of evaluations by students and instructors

Pages 179-190 | Published online: 18 Aug 2010

  • ALEAN-KIRKPATRICK , P. , HANNI , H. and LUTZ , L. 1997 . 'Internal quality monitoring of the teaching at the ETH, Zurich: model design and initial impacts' . Quality in Higher Education , 3 (1) : 63 – 71 .
  • BRASSKAMP , L.A. and ORV , J.C. 1994 . Assessing Faculty Work: Enhancing individual and institutional performance , San Francisco : Jossey-Bass .
  • CASEV , R.J. , GENTILE , P. and BIGGER , S.W. 1997 . 'Teaching appraisal in higher education: an Australian perspective' . Higher Education , 34 : 459 – 82 .
  • CENTRE FOR HIGHER EDUCAHON PRACTICE (CHEP) . 1999 . Institutional Learning and Teaching Strategies: A guide to good practice , Report No. HEFCE 99/55 Bristol : Higher Education Funding Council for England .
  • DAVIS , D. and ALLEN , J.W. 1990 . "The use of recipient-based measures of service quality in business education' . Journal of Education for Business , March : 280 – 84 .
  • DAV , K. , GRANT , R. and HOUNSELL , D. 1998 . Review Your Teaching , Edinburgh : University of Edinburgh Centre for Teaching, Learning and Assessment .
  • DEMING , W.E. 1986 . Out of the Crisis: Quality, productivity and competitive position , Cambridge, MA : Centre for Advanced Engineering Study, Massachusetts Institute of Technology .
  • ELY , M.G. and STECHER , E.J. 1997 . 'A comparison of two response scale formats used in teaching evaluation questionnaires' . Assessment & Evaluation in Higher Education , 22 (1) : 65 – 79 .
  • ENTWISTLE , N. and RAMSDEN , P. 1983 . Understanding Student Learning , London : Croom Helm .
  • HARVEV , L. 1997 . Student Satisfaction Manual , Buckingham : Open University Press and the Society for Research into Higher Education .
  • HIGGINS , R.C. , JENKINS , D.L. and LEWIS , R.P. 1991 . 'Total quality management in the class room: listen to your customers' . Engineering Education , 81 (1) : 12 – 4 .
  • HUNSINGER , R.N. 1992 . “ 'Total quality improvement in the basic sciences: a retrospective case study' ” . In Quality Quest in the Academic Process , Edited by: HARRIS , J.W. Birmingham, AL : Samford University & Methuen, GOAL/QPC .
  • KELLV , G. 1955 . The Psychology of Personal Constructs , London : Norton .
  • KERRIDGE , J.R. and MATHEWS , B.P. 1998 . 'Student rating of courses in HE: further challenges and opportunities' . Assessment & Evaluation in Higher Education , 23 (1) : 71 – 82 .
  • MARSH , H.W. and DUNKIN , M.J. 1997 . “ 'Students' evaluation of university teaching: a multidimensional perspective' ” . In Effective Teaching in Higher Education: Research and practice , Edited by: PERRV , R.P. and SMART , J.C. New York : Agathon .
  • MCKEACHIE , W.J. 1999 . McKeachie's Teaching Tips: Strategies, research, and theory for college and university teachers, , 10th edn , Boston : Houghton Mifflin .
  • MCKEACHIE , W.J. and KAPLAN , M. 1996 . 'Persistent problems in evaluating college teaching' . American Association of Higher Education Bulletin , 48 (6) : 5 – 8 .
  • NARASIMHAN , K. 1997 . 'Improving teaching and learning: perceptions minus expectations gap analysis' approach . Training for Quality , 5 (3) : 121 – 25 .
  • NEUMANN , R. 1992 . 'Perceptions of teaching-research nexus: a framework for analysis' . Higher Education , 23 (2) : 159 – 71 .
  • PARASURAMAN , A. 1988 . 'SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality' . Journal of Retailing , 64 : 12 – 40 .
  • PROSSER , M. and TRIGWELL , K. 1999 . Understanding Learning and Teaching: The experience in higher education , Buckingham : Open University Press and the Society for Research into Higher Education .
  • RAMSDEN , P. 1993 . “ 'What is good teaching in higher education?' ” . In The Audit and Assessment of Teaching Quality , Edited by: KNIGHT , P.T. Birmingham : Standing Conference on Educational Development .
  • REID , D.J. and JOHNSTON , M. 1999 . 'Improving teaching in higher education: student and teacher perspectives' . Educational Studies , 25 (3) : 269 – 81 .
  • ROWLEY , J. 1996 . 'Measuring quality in higher education' . Quality in Higher Education , 2 (3) : 237 – 55 .
  • SAMUELOWICZ , K. and BAIN , J.D. 1992 . 'Conception of teaching held by academic teachers' . Higher Education , 24 : 93 – 111 .
  • WILSON , K.L. , LJZZIO , A. and RAMSDEN , P. 1997 . "The development, validation and application of the course experience questionnaire' . Studies in Higher Education , 22 (1) : 33 – 53 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.