References
- European Association for Quality Assurance in Higher Education (ENQA) . 2005 . Standards and Guidelines for Quality Assurance in the European Higher Education Area, 2005, agreed in Bergen , Norway : published in Helsinki, Finland, ENQA . Available online at: http://www.enqa.eu/files/BergenReport 210205.pdf (accessed 27 November 2006)
- European Consortium for Accreditation in Higher Education (ECA) . 2004 . Code of Good Practice December, Zurich, ECA. Available online at: http://www.ecaconsortium.net (accessed 27 November 2006)
- Harvey , L. and Green , D. 1993 . ‘Defining quality’ . Assessment and Evaluation in Higher Education , 18 (1) : 9 – 34 .
- Harvey , L. , Plimmer , L. , Moon , S. and Geal , V. 1997 . Student Satisfaction Manual , Buckingham : Society for Research into Higher Education and Open University Press .
- International Network of Quality Assurance Agencies in Higher Education (INQAAHE) . 2005 . Guidelines of Good Practice, agreed in Wellington , New Zealand : published in Dublin, Eire, by INQAAHE . Available online at: http://www.inqaahe.org (accessed 27 November 2006)