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Brown , B. J. and Baker , S. 2007 . Philosophies of research into higher education , London : Continuum .
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Harvey , L. , Moon , S. and Plimmer , L. 1997 . Student satisfaction manual , Buckingham : Society for Research into Higher Education/Open University Press .
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Harvey , L. and Green , D. 1993 . ‘Defining quality’ . Assessment & Evaluation in Higher Education , 18 (1) : 9 – 34 .
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