Quality Management in Higher Education: Towards a Better Understanding of an Emerging Field

References

• Alean‐Kirkpatrick , P. , Hänni , H. and Lutz , L. 1997 . ‘Internal quality monitoring of the teaching at the ETH, Zurich: Model design and initial impacts’ . Quality in Higher Education , 3 : 63 – 71 .
   Google Scholar
• Barrow , M. 1999 . ‘Quality‐management systems and dramaturgical compliance’ . Quality in Higher Education , 5 : 27 – 36 .
   Google Scholar
• Birnbaum , R. 2000 . Management Fads in Higher Education—Where They Come From, What They Do, Why They Fail , San Francisco : Jossey‐Bass .
   Google Scholar
• Birnbaum , R. and Deshotels , J. 1999 . ‘Has the academy adopted TQM?’ . Planning for Higher Education , 28 : 29 – 37 .
   Google Scholar
• Bolander , K. , Josephson , A. , Mann , S. and Lonka , K. 2006 . ‘Teachers promoting expertise in medical education: Understanding the role of the core curriculum’ . Quality in Higher Education , 12 : 41 – 55 .
   Google Scholar
• Brennan , J. and Shah , T. 2000 . Managing Quality in Higher Education. An International Perspective on Institutional Assessment and Change , Buckingham : Open University Press .
   Google Scholar
• Brookes , M. and Becket , N. 2007 . ‘Quality management in higher education: A review of international issues and practice’ . International Journal of Quality Standards , 1 (1) : 85 – 121 .
   Google Scholar
• Brunetto , Y. and Farr‐Wharton , R. 2005 . ‘Academics’ responses to the implementation of a quality agenda’ . Quality in Higher Education , 11 : 161 – 180 .
   Google Scholar
• Csizmadia , T. G. 2006 . Quality Management in Hungarian Higher Education: Organisational Responses to Governmental Policy , (AE Enschede, CHEPS/University of Twente .
   Google Scholar
• Duening , T. and Kadipasaoglu , S. N. 1996 . ‘Team‐driven change in higher education: The three key principles’ . Quality in Higher Education , 2 : 57 – 64 .
   Google Scholar
• Freed , J. E. and Klugman , M. R. 1997 . Quality Principles and Practices in Higher Education: Different Questions for Different Times , Phoenix : American Council on Education and Oryx Press .
   Google Scholar
• Gosling , D. and D’Andrea , V. M. 2001 . ‘Quality development: A new concept for higher education’ . Quality in Higher Education , 7 (1) : 7 – 17 .
   Google Scholar
• Hansen , W. L. and Jackson , M. 1996 . Total quality improvement in the classroom’ . Quality in Higher Education , 2 : 211 – 217 .
   Google Scholar
• Harris , H. and Bretag , T. 2003 . ‘Reflective and collaborative teaching practice: Working towards quality student learning outcomes’ . Quality in Higher Education , 9 : 179 – 185 .
   Google Scholar
• Harvey , L. 1995 . ‘Beyond TQM’ . Quality in Higher Education , 1 : 123 – 146 .
   Google Scholar
• Harvey , L. 1998 . ‘An assessment of past and current approaches to quality in higher education’ . Australian Journal of Education , 42 (3) : 237 – 255 .
   Web of Science ®Google Scholar
• Harvey , L. and Green , D. 1993 . ‘Defining quality’ . Assessment & Evaluation in Higher Education , 18 (1) : 9 – 34 .
   Google Scholar
• Harvey , L. and Knight , P. T. 1996 . Transforming Higher Education , Buckingham : SRHE and Open University Press .
   Google Scholar
• Horsburgh , M. 1998 . ‘Quality monitoring in two institutions: A comparison’ . Quality in Higher Education , 4 : 115 – 135 .
   Google Scholar
• Knight , P. 2006 . ‘Quality enhancement and educational professional development’ . Quality in Higher Education , 12 : 29 – 40 .
   Google Scholar
• Lomas , L. and Nicholls , G. 2005 . ‘Enhancing teaching quality through peer review of teaching’ . Quality in Higher Education , 11 : 137 – 149 .
   Google Scholar
• Massy , W. F. 1997 . ‘Teaching and learning quality—process review: The Hong Kong programme’ . Quality in Higher Education , 3 : 249 – 262 .
   Google Scholar
• Massy , W. F. 2003 . Honoring the Trust: Quality and Cost Containment in Higher Education , Bolton, MA : Anker Publishing .
   Google Scholar
• Ottewill , R. and Macfarlane , B. 2004 . ‘Quality and the scholarship of teaching: Learning from subject review’ . Quality in Higher Education , 10 : 231 – 241 .
   Google Scholar
• Popli , S. 2005 . ‘Ensuring customer delight: A quality approach to excellence in management education’ . Quality in Higher Education , 11 : 17 – 24 .
   Google Scholar
• Prosser , M. and Trigwell , K. 1999 . Understanding Learning and Teaching: The Experience of Higher Education , Buckingham : SRHE and Open University Press .
   Google Scholar
• Rosa , M. J. , Tavares , D. and Amaral , A. 2006 . ‘Institutional consequences of quality assessment’ . Quality in Higher Education , 12 : 145 – 159 .
   Google Scholar
• Schwarz , S. and Westerheijden , D. F. , eds. 2004 . Accreditation in the Framework of Evaluation Activities. Current Situation and Dynamics in Europe , Dordrecht : Kluwer Academic Press .
   Google Scholar
• Senge , P. M. , Roberts , C. , Ross , R. B. , Smith , B. J. and Kleiner , A. 1994 . The Fifth Discipline Fieldbook , London : Nicholas Brealey .
   Google Scholar
• Seymour , D. 1991 . ‘TQM on campus: What the pioneers are finding’ . AAHE Bulletin , 44 : 10 – 18 .
   Google Scholar
• Seymour , D. 1992 . On Q: Causing Quality in Higher Education , New York : American Council on Education/Macmillan .
   Google Scholar
• Srikanthan , G. and Dalrymple , J. 2002 . ‘Developing a holistic model for quality in higher education’ . Quality in Higher Education , 8 : 215 – 224 .
   Google Scholar
• Srikanthan , G. and Dalrymple , J. 2005 . ‘Implementation of a holistic model for quality in higher education’ . Quality in Higher Education , 11 : 69 – 81 .
   Google Scholar
• Stensaker , B. 2003 . ‘Trance, transparency and transformation: The impact of external quality monitoring in higher education’ . Quality in Higher Education , 9 (2) : 151 – 159 .
   Google Scholar
• Stensaker , B. 2007 . “ ‘Quality as fashion’ ” . In Quality Assurance in Education , Edited by: Westerheijden , D. , Stensaker , B. and Rosa , M. Dordrecht : Springer .
   Google Scholar
• Stensaker , B. 2008 . ‘Outcomes of quality assurance: A discussion of knowledge, methodology and validity’ . Quality in Higher Education , 14 : 3 – 13 .
   Google Scholar
• Strydom , J. F. , Zulu , N. and Murray , L. 2004 . ‘Quality, culture and change’ . Quality in Higher Education , 10 : 207 – 217 .
   Google Scholar
• Tight , M. , ed. 2004 . The RoutledgeFalmer Reader in Higher Education , London : RoutledgeFalmer .
   Google Scholar
• Trow , M. 1994 . Academic Reviews and the Culture of Excellence Stockholm Unpublished seminar paper for the office of Chancellor of Swedish Universities
   Google Scholar
• Watty , K. 2006 . ‘Want to know about quality in higher education? Ask an academic’ . Quality in Higher Education , 12 : 291 – 301 .
   Google Scholar
• Westerheijden , D. F. 1999 . ‘Where are the quantum jumps in quality assurance? Developments of a decade of research on a heavy particle’ . Higher Education , 38 : 233 – 254 .
   Web of Science ®Google Scholar
• Westerheijden , D. F. , Brennan , J. and Maassen , P. A. M. , eds. 1994 . Changing Contexts of Quality Assessment , Utrecht : Lemma/CHEPS .
   Google Scholar