Fifteen Years of Quality in Higher Education (Part Two)

References

• Aamodt , P. O. and Havnes , A. 2008 . ‘Factors affecting professional job mastery: Quality of study or work experience?’ . Quality in Higher Education , 14 (3) : 233 – 248 .
   Google Scholar
• Aldridge , S. and Rowley , J. 1998 . ‘Students' charters: an evaluation and reflection’ . Quality in Higher Education , 4 (1) : 27 – 36 .
   Google Scholar
• Aldridge , S. and Rowley , J. 2001 . ‘Conducting a withdrawal survey’ . Quality in Higher Education , 7 (1) : 55 – 63 .
   Google Scholar
• Alean‐Kirkpatrick , P. , Hanni , H. and Lutz , L. 1997 . ‘Internal quality monitoring of the teaching at the ETH, Zürich: Model design and initial impacts’ . Quality in Higher Education , 3 (1) : 63 – 71 .
   Google Scholar
• Anderson , G. 2006 . ‘Assuring quality/resisting quality assurance: Academics' responses to ‘quality’ in some Australian universities’ . Quality in Higher Education , 12 (2) : 161 – 173 .
   Google Scholar
• Arnold , K. , Fisher , C. and Glover , R. 1998 . ‘Satisfaction with academic advising: Developing a measurement tool’ . Quality in Higher Education , 4 (3) : 247 – 256 .
   Google Scholar
• Askling , B. 1997 . ‘Quality monitoring as an institutional enterprise’ . Quality in Higher Education , 3 (1) : 17 – 26 .
   Google Scholar
• Baldwin , G. 1997 . ‘Quality assurance in Australian higher education: The case of Monash University’ . Quality in Higher Education , 3 (1) : 51 – 61 .
   Google Scholar
• Banta , T. W. , Black , K. E. and Lambert , J. L. 1996 . ‘Assessing student development and developmental support services: Some examples from campus experience’ . Quality in Higher Education , 2 (2) : 117 – 130 .
   Google Scholar
• Barrow , M. 1999 . ‘Quality‐management systems and dramaturgical compliance’ . Quality in Higher Education , 5 (1) : 27 – 36 .
   Google Scholar
• Barrow , M. and Curzon‐Hobson , A. 2003 . ‘From compliance to care: Stimulating change in a New Zealand polytechnic’ . Quality in Higher Education , 9 (3) : 267 – 272 .
   Google Scholar
• Bean , G.E. 2005 . ‘Does feedback from postgraduate students align with the recommendations of academic auditors?’ . Quality in Higher Education , 11 (3) : 261 – 272 .
   Google Scholar
• Beeson , G. 1998 . ‘A student charter as a component of quality improvement in higher education’ . Quality in Higher Education , 4 (1) : 17 – 25 .
   Google Scholar
• Bender , K. K. and Siller , T. J. 2006 . ‘How an engineering college uses a university's quality enhancement system to generate and manage evidence for multiple accreditation and accountability bodies’ . Quality in Higher Education , 12 (2) : 175 – 191 .
   Google Scholar
• Bitzer , E. M. and Malherbe , W. S. 1995 . ‘Internal quality assurance in university teaching: A case study’ . Quality in Higher Education , 1 (1) : 49 – 57 .
   Google Scholar
• Blackmur , D. 2008 . ‘Quis custodiet ipsos custodes? The review of the Australian Universities Quality Agency’ . Quality in Higher Education , 14 (3) : 249 – 264 .
   Google Scholar
• Bolander , K. , Josephson , A. , Mann , S. and Lonka , K. 2006 . ‘Teachers promoting expertise in medical education: Understanding the role of the core curriculum’ . Quality in Higher Education , 12 (1) : 41 – 55 .
   Google Scholar
• Bramming , P. 2007 . ‘An argument for strong learning in higher education’ . Quality in Higher Education , 13 (1) : 45 – 56 .
   Google Scholar
• Brown , R. B. 1998 . ‘Ask and ye shall be answered: Expectations and perceptions of an MBA programme’ . Quality in Higher Education , 4 (3) : 235 – 246 .
   Google Scholar
• Brown , R. , Carpenter , C. , Collins , R. and Winkvist‐Noble , L. 2007 . ‘Recent developments in information about programme quality in the UK’ . Quality in Higher Education , 13 (2) : 173 – 186 .
   Google Scholar
• Brunetto , Y. and Farr‐Wharton , R. 2005 . ‘Academics' responses to the implementation of a quality agenda’ . Quality in Higher Education , 11 (2) : 161 – 180 .
   Google Scholar
• Carr , S. , Hamilton , E. and Meade , P. 2005 . ‘Is it possible? Investigating the influence of external quality audit on university performance’ . Quality in Higher Education , 11 (3) : 195 – 211 .
   Google Scholar
• Churchman , R. and Woodhouse , D. 1999 . ‘The influence of professional and statutory bodies on professional schools within New Zealand tertiary institutions’ . Quality in Higher Education , 5 (3) : 211 – 226 .
   Google Scholar
• Clewes , D. 2003 . ‘A student‐centred conceptual model of service’ . Quality in Higher Education , 9 (1) : 69 – 85 .
   Google Scholar
• Coates , H. 2005 . ‘The value of student engagement for higher education quality assurance’ . Quality in Higher Education , 11 (1) : 25 – 36 .
   Google Scholar
• Connolly , M. , Jones , N. and O'Shea , J. 2005 . ‘Quality assurance and e‐learning: Reflections from the front line’ . Quality in Higher Education , 11 (1) : 59 – 67 .
   Google Scholar
• Coyle , P. 2003 . ‘The balance of autonomy and accountability in London Guildhall University's quality‐management system’ . Quality in Higher Education , 9 (2) : 199 – 205 .
   Google Scholar
• Cryer , P. 1998 . ‘Beyond codes of practice: Dilemmas in supervising postgraduate research students’ . Quality in Higher Education , 4 (3) : 229 – 234 .
   Google Scholar
• De La Harpe , B. , Radloff , A. and Wyber , J. 2000 . ‘Quality and generic (professional) skills’ . Quality in Higher Education , 6 (3) : 231 – 243 .
   Google Scholar
• De Miguel , M. , Escudero , T. and Rodriguez , S. 1998 . ‘Spanish universities' quality: The incentive of external evaluation’ . Quality in Higher Education , 4 (2) : 199 – 206 .
   Google Scholar
• Dolnicar , S. 2005 . ‘Should we still lecture or just post examination questions on the web? The nature of the shift towards pragmatism in undergraduate lecture attendance’ . Quality in Higher Education , 11 (2) : 103 – 115 .
   Google Scholar
• Douglas , J. and Douglas , A. 2006 . ‘Evaluating teaching quality’ . Quality in Higher Education , 12 (1) : 3 – 13 .
   Google Scholar
• Duening , T. and Kadipasaoglu , S.N. 1996 . ‘Team‐driven change in higher education: The three key principles’ . Quality in Higher Education , 2 (1) : 57 – 64 .
   Google Scholar
• Edwards , J. 2009 . ‘The work‐related quality of life scale for higher education employees’ . Quality in Higher Education , 15 (3) : 207 – 219 .
   Google Scholar
• Erwin , T. D. and Knight , P. 1995 . ‘A transatlantic view of assessment and quality in higher education’ . Quality in Higher Education , 1 (2) : 179 – 188 .
   Google Scholar
• European Association for Quality Assurance in Higher Education (ENQA) . 2005 . Standards and Guidelines for Quality Assurance in the European Higher Education Area, 2005, agreed in Bergen, Norway , Helsinki : ENQA .
   Google Scholar
• Fallan , L. 2006 . ‘Quality reform: Personality type, preferred learning style and majors in a business school’ . Quality in Higher Education , 12 (2) : 193 – 206 .
   Google Scholar
• Fearnley , S. 1995 . ‘Class size: The erosive effect of recruitment numbers on performance’ . Quality in Higher Education , 1 (1) : 59 – 65 .
   Google Scholar
• Foo , S. and Ng , G. S. 1996 . ‘Improving study methods of computer engineering undergraduates in Singapore’ . Quality in Higher Education , 2 (2) : 131 – 142 .
   Google Scholar
• Fourie , M. and Alt , H. 2000 . ‘Challenges to sustaining and enhancing quality of teaching and learning in South African universities’ . Quality in Higher Education , 6 (2) : 115 – 124 .
   Google Scholar
• Gaunt , D. 1999 . ‘The practitioner as external examiner’ . Quality in Higher Education , 5 (1) : 81 – 90 .
   Google Scholar
• Geall , V. 2000 . ‘The expectations and experience of first‐year students at City University of Hong Kong’ . Quality in Higher Education , 6 (1) : 77 – 89 .
   Google Scholar
• Gerbic , P. and Kranenburg , I. 2003 . ‘The impact of external approval processes on programme development’ . Quality in Higher Education , 9 (2) : 169 – 177 .
   Google Scholar
• Gibbs , G. 1995 . ‘The relationship between quality in research and quality in teaching’ . Quality in Higher Education , 1 (2) : 147 – 157 .
   Google Scholar
• Gibbs , P. 1996 . ‘Whose life is it any rate? Of virtue, temporality and vocational education’ . Quality in Higher Education , 2 (2) : 155 – 164 .
   Google Scholar
• Gibbs , P. 1998 . ‘Competence or trust: the academic offering’ . Quality in Higher Education , 4 (1) : 7 – 15 .
   Google Scholar
• Gibbs , P. 2009 . ‘Quality in work‐based studies not lost, merely undiscovered’ . Quality in Higher Education , 15 (2) : 167 – 176 .
   Google Scholar
• Gift , S. I. and Bell‐Hutchinson , C. 2007 . ‘Quality assurance and the imperatives for improved student experiences in higher education: The case of the University of the West Indies’ . Quality in Higher Education , 13 (2) : 145 – 157 .
   Google Scholar
• Gosling , D. and D'Andrea , V.‐M. 2001 . ‘Quality development: A new concept for higher education’ . Quality in Higher Education , 7 (1) : 7 – 17 .
   Google Scholar
• Grayson , J. P. 2007 . ‘Sense of coherence, problem freedom and academic outcomes of Canadian domestic and international students’ . Quality in Higher Education , 13 (3) : 215 – 236 .
   Google Scholar
• Greatorex , J. 1999 . ‘Generic descriptors: A health check’ . Quality in Higher Education , 5 (2) : 155 – 166 .
   Google Scholar
• Griffin , P. , Coates , H. , McInnis , C. and James , R. 2003 . ‘The development of an extended course experience questionnaire’ . Quality in Higher Education , 9 (3) : 259 – 266 .
   Google Scholar
• Gynnild , V. 2007 . ‘Quality assurance reconsidered: A case study’ . Quality in Higher Education , 13 (3) : 263 – 273 .
   Google Scholar
• Gynnild , V. , Myrhaug , D. and Lian , W. 2004 . ‘External examiners in new roles: A case study at the Norwegian University of Science and Technology’ . Quality in Higher Education , 10 (3) : 243 – 252 .
   Google Scholar
• Hamdhaidari , S. , Agahi , H. and Papzan , A.‐H. 2007 . ‘Teaching and learning participation in the College of Agriculture at Razi University, Iran’ . Quality in Higher Education , 13 (2) : 131 – 143 .
   Google Scholar
• Hansen , W. L. and Jackson , M. 1996 . ‘Total quality improvement in the classroom’ . Quality in Higher Education , 2 (3) : 211 – 217 .
   Google Scholar
• Harris , H. and Bretag , T. 2003 . ‘Reflective and collaborative teaching practice: Working towards quality student learning outcomes’ . Quality in Higher Education , 9 (2) : 179 – 185 .
   Google Scholar
• Harvey , L. 2001 . ‘Defining and measuring employability’ . Quality in Higher Education , 7 (2) : 97 – 109 .
   Google Scholar
• Harvey , L. 2003 . ‘Student feedback’ . Quality in Higher Education , 9 (1) : 3 – 20 .
   Google Scholar
• Harvey , L. 2006 . ‘Impact of quality assurance: Overview of a discussion between representatives of external quality assurance agencies’ . Quality in Higher Education , 12 (3) : 287 – 290 .
   Google Scholar
• Harvey , L. and Green , D. 1993 . ‘Defining quality’ . Assessment and Evaluation in Higher Education , 18 (1) : 9 – 34 .
   Google Scholar
• Harvey , L. and Knight , P. T. 1996 . Transforming Higher Education , Buckingham : Society for Research into Higher Education/Open University Press .
   Google Scholar
• Harvey , L. and Newton , J. 2004 . ‘Transforming quality evaluation’ . Quality in Higher Education , 10 (2) : 149 – 165 .
   Google Scholar
• Hill , R. 1995 . ‘A European student perspective on quality’ . Quality in Higher Education , 1 (1) : 67 – 75 .
   Google Scholar
• Hinett , K. 1995 . ‘Fighting the assessment war: The idea of assessment‐in‐learning’ . Quality in Higher Education , 1 (3) : 211 – 222 .
   Google Scholar
• Hinett , K. and Weeden , P. 2000 . ‘How am I doing? Developing critical self‐evaluation in trainee teachers’ . Quality in Higher Education , 6 (3) : 245 – 257 .
   Google Scholar
• Holmberg , L. 2006 . ‘Coach, consultant or mother: Supervisors' views on quality in the supervision of bachelor theses’ . Quality in Higher Education , 12 (2) : 207 – 216 .
   Google Scholar
• Holmes , L. 2001 . ‘Reconsidering graduate employability: The ‘graduate identity’ approach’ . Quality in Higher Education , 7 (2) : 111 – 119 .
   Google Scholar
• Horsburgh , M. 1997 . ‘External quality monitoring in New Zealand tertiary education’ . Quality in Higher Education , 3 (1) : 5 – 15 .
   Google Scholar
• Horsburgh , M. 1998 . ‘Quality monitoring in two institutions: A comparison’ . Quality in Higher Education , 4 (2) : 115 – 135 .
   Google Scholar
• Horsburgh , M. 1999 . ‘Quality monitoring in higher education: The impact on student learning’ . Quality in Higher Education , 5 (1) : 9 – 25 .
   Google Scholar
• Hovdhaugen , E. and Aamodt , P. O. 2009 . ‘Learning environment: Relevant or not to students' decision to leave university?’ . Quality in Higher Education , 15 (2) : 177 – 189 .
   Google Scholar
• Imrie , B. 1998 . ‘Professional development is quality assurance: Now and Zen’ . Quality in Higher Education , 4 (3) : 215 – 227 .
   Google Scholar
• Jacobs , G. J. and Du Toit , A. 2006 . ‘Contrasting faculty quality views and practices over a five‐year interval’ . Quality in Higher Education , 12 (3) : 303 – 314 .
   Google Scholar
• James , R. and McInnis , C. 1997 . ‘Coursework masters degrees and quality assurance: Implicit and explicit factors at programme level’ . Quality in Higher Education , 3 (2) : 101 – 112 .
   Google Scholar
• Johansen , G. 2007 . ‘Didaktik and the selection of content as points of departure for studying the quality of teaching and learning’ . Quality in Higher Education , 13 (3) : 249 – 261 .
   Google Scholar
• Johnston , R. J. 1996 . ‘Quality in research, quality in teaching and quality in debate: A response to Graham Gibbs’ . Quality in Higher Education , 2 (2) : 165 – 170 .
   Google Scholar
• Johnston , R. J. , Jones , K. and Gould , M. 1995 . ‘Department size and research in English universities: Inter‐university variations’ . Quality in Higher Education , 1 (1) : 41 – 47 .
   Google Scholar
• Jones , S. 2003 . ‘Measuring the quality of higher education: Linking teaching quality measures at the delivery level to administrative measures at the university level’ . Quality in Higher Education , 9 (3) : 223 – 229 .
   Google Scholar
• Jordens , J. Z. and Zepke , N. 2009 . ‘A network approach to curriculum quality assessment’ . Quality in Higher Education , 15 (3) : 279 – 289 .
   Google Scholar
• Kane , D. , Williams , J. and Cappuccini‐Ansfield , G. 2008 . ‘Student satisfaction surveys: The value in taking an historical perspective’ . Quality in Higher Education , 14 (2) : 135 – 155 .
   Google Scholar
• Kangis , P. 2001 . ‘Presentational dimensions and marks awarded to assignments’ . Quality in Higher Education , 7 (3) : 199 – 206 .
   Google Scholar
• Karpiak , I. 2000 . ‘The ‘second call’: Faculty renewal and recommitment at midlife’ . Quality in Higher Education , 6 (2) : 125 – 134 .
   Google Scholar
• Kinman , G. and Jones , F. 2003 . ‘‘Running up the down escalator’: Stressors and strains in UK academics’ . Quality in Higher Education , 9 (1) : 21 – 38 .
   Google Scholar
• Kinman , G. , Jones , F. and Kinman , R. 2006 . ‘The well‐being of the UK academy, 1998–2004’ . Quality in Higher Education , 12 (1) : 15 – 27 .
   Google Scholar
• Kleijnena , J. , Dolmans , D. , Muijtjens , A. , Willems , J. and Van Hout , H. 2009 . ‘Organisational values in higher education: Perceptions and preferences of staff’ . Quality in Higher Education , 15 (3) : 233 – 249 .
   Google Scholar
• Knight , P. T. 1997 . ‘Growth, standards and quality: The case of coursework master's degrees’ . Quality in Higher Education , 3 (3) : 213 – 224 .
   Google Scholar
• Knight , P. T. 2002 . ‘The Achilles' heel of quality: The assessment of student learning’ . Quality in Higher Education , 8 (1) : 107 – 115 .
   Google Scholar
• Knight , P. T. 2006 . ‘Quality enhancement and educational professional development’ . Quality in Higher Education , 12 (1) : 29 – 40 .
   Google Scholar
• Kristensen , B. 1997 . ‘The impact of quality monitoring on institutions: A Danish experience at the Copenhagen Business School’ . Quality in Higher Education , 3 (1) : 87 – 94 .
   Google Scholar
• Lander , D. 2000 . ‘A provocation: Quality is service’ . Quality in Higher Education , 6 (2) : 135 – 141 .
   Google Scholar
• Lauvas , P. , Havnes , A. and Raaheim , A. 2000 . ‘Why this inertia in the development of better assessment methods?’ . Quality in Higher Education , 6 (1) : 91 – 100 .
   Google Scholar
• Lavelle , E. 2003 . ‘The quality of university writing: A preliminary analysis of undergraduate portfolios’ . Quality in Higher Education , 9 (1) : 87 – 93 .
   Google Scholar
• Leckey , J. and Neill , N. 2001 . ‘Quantifying quality: The importance of student feedback’ . Quality in Higher Education , 7 (1) : 19 – 32 .
   Google Scholar
• Lee , C. and Buckthorpe , S. 2008 . ‘Robust performance indicators for non‐completion in higher education’ . Quality in Higher Education , 14 (1) : 67 – 77 .
   Google Scholar
• Lemaitre , M.‐J. 2004 . ‘Development of external quality assurance schemes: An answer to the challenges of higher education evolution’ . Quality in Higher Education , 10 (2) : 89 – 99 .
   Google Scholar
• Li , R.Y. and Kaye , M. 1998 . ‘A case study for comparing two service quality measurement approaches in the context of teaching in higher education’ . Quality in Higher Education , 4 (2) : 103 – 113 .
   Google Scholar
• Little , B. 2001 . ‘Reading between the lines of graduate employment’ . Quality in Higher Education , 7 (2) : 121 – 129 .
   Google Scholar
• Lomas , L. 2007 . ‘Are students customers? Perceptions of academic staff’ . Quality in Higher Education , 13 (1) : 31 – 44 .
   Google Scholar
• Lomas , L. and Nicholls , G. 2005 . ‘Enhancing teaching quality through peer review of teaching’ . Quality in Higher Education , 11 (2) : 137 – 149 .
   Google Scholar
• Lueddeke , G. 1997 . ‘Educational development units in higher education: Much ado about something?’ . Quality in Higher Education , 3 (2) : 155 – 171 .
   Google Scholar
• Maharasoa , M. and Hay , D. 2001 . ‘Higher education and graduate employment in South Africa’ . Quality in Higher Education , 7 (2) : 139 – 147 .
   Google Scholar
• Martín , E. 2006 . ‘Efficiency and quality in the current higher education context in Europe: An application of the data envelopment analysis methodology to performance assessment of departments within the University of Zaragoza’ . Quality in Higher Education , 12 (1) : 57 – 79 .
   Google Scholar
• Marzo‐Navarro , M. , Pedraja‐Iglesias , M. and Rivera‐Torres , P. 2005 . ‘Determinants of satisfaction with university summer courses’ . Quality in Higher Education , 11 (3) : 239 – 249 .
   Google Scholar
• Mcdowell , L. and Sambell , K. 1999 . ‘Fitness for purpose in the assessment of learning: Students as stakeholders’ . Quality in Higher Education , 5 (2) : 107 – 123 .
   Google Scholar
• McInnis , C. 2000 . ‘Changing academic work roles: The everyday realities challenging quality in teaching’ . Quality in Higher Education , 6 (2) : 143 – 152 .
   Google Scholar
• McMillan , W. and Parker , M. E. 2005 . ‘Quality is bound up with our values': Evaluating the quality of mentoring programmes’ . Quality in Higher Education , 11 (2) : 151 – 160 .
   Google Scholar
• Meade , P. 1995 . ‘Utilising the university as a learning organisation to facilitate quality improvement’ . Quality in Higher Education , 1 (2) : 111 – 121 .
   Google Scholar
• Melrose , M. J. and Reid , M. D. 2001 . ‘A quality career centre’ . Quality in Higher Education , 7 (3) : 207 – 216 .
   Google Scholar
• Menon , M. E. 2003 . ‘Views of teaching‐focused and research‐focused academics on the mission of higher education’ . Quality in Higher Education , 9 (1) : 39 – 54 .
   Google Scholar
• Meyer , J. H. F. 1999 . ‘Variation and concepts of quality in student learning’ . Quality in Higher Education , 5 (2) : 167 – 180 .
   Google Scholar
• Minelli , E. , Rebora , G. and Turri , M. 2008 . ‘How can evaluation fail? The case of Italian universities’ . Quality in Higher Education , 14 (2) : 157 – 173 .
   Google Scholar
• Minelli , E. , Rebora , G. , Turri , M. and Huisman , J. 2006 . ‘The impact of research and teaching evaluation in universities: Comparing an Italian and a Dutch case’ . Quality in Higher Education , 12 (2) : 109 – 124 .
   Google Scholar
• Morley , L. 2001 . ‘Producing new workers: Quality, equality and employability in higher education’ . Quality in Higher Education , 7 (2) : 131 – 138 .
   Google Scholar
• Narasimhan , K. 2001 . ‘Improving the climate of teaching sessions: The use of evaluations by students and instructors’ . Quality in Higher Education , 7 (3) : 179 – 190 .
   Google Scholar
• Newton , J. 1997 . ‘Opportunities for partnership in quality improvement: Responding to the challenge of teaching quality assessment in Wales’ . Quality in Higher Education , 3 (1) : 37 – 50 .
   Google Scholar
• Newton , J. 2000 . ‘Feeding the beast or improving quality? Academics' perceptions of quality assurance and quality monitoring’ . Quality in Higher Education , 6 (2) : 153 – 163 .
   Google Scholar
• Newton , J. 2002 . ‘Views from below: Academics coping with quality’ . Quality in Higher Education , 8 (1) : 39 – 61 .
   Google Scholar
• Nguyen , K. D. and McInnis , C. 2002 . ‘The possibility of using student evaluations in Vietnamese higher education’ . Quality in Higher Education , 8 (2) : 151 – 158 .
   Google Scholar
• Ottewill , R. and Macfarlane , B. 2004 . ‘Quality and the scholarship of teaching: Learning from subject review’ . Quality in Higher Education , 10 (3) : 231 – 241 .
   Google Scholar
• Peterson , S. L. , Kovel‐Jarboe , P. and Schwartz , S.A. 1997 . ‘Quality improvement in higher education: Implications for student retention’ . Quality in Higher Education , 3 (2) : 131 – 141 .
   Google Scholar
• Popli , S. 2005 . ‘Ensuring customer delight: A quality approach to excellence in management education’ . Quality in Higher Education , 11 (1) : 17 – 24 .
   Google Scholar
• Price , M. and Rust , C. 1999 . ‘The experience of introducing a common criteria assessment grid across an academic department’ . Quality in Higher Education , 5 (2) : 133 – 144 .
   Google Scholar
• Ralph , E. and Konchak , P. 1996 . ‘Implications for improving teaching in the health sciences: Some Canadian findings’ . Quality in Higher Education , 2 (1) : 45 – 55 .
   Google Scholar
• Ratcliff , J. L. 1996 . ‘Assessment, accreditation, and evaluation of higher education in the US’ . Quality in Higher Education , 2 (1) : 5 – 19 .
   Google Scholar
• Ratcliff , J. L. 2003 . ‘Dynamic and communicative aspects of quality assurance’ . Quality in Higher Education , 9 (2) : 117 – 131 .
   Google Scholar
• Richter , R. 1997 . ‘The transition from secondary to higher education in Germany’ . Quality in Higher Education , 3 (2) : 143 – 153 .
   Google Scholar
• Robertson , M. 2002 . ‘Quality and university teaching: Juggling competing agendas’ . Quality in Higher Education , 8 (3) : 273 – 286 .
   Google Scholar
• Rodrigues , J. F. , Lehmann , A. V. L. and Fleith , D. D. S. 2005 . ‘Factors mediating the interactions between adviser and advisee during the master's thesis project: A quantitative approach’ . Quality in Higher Education , 11 (2) : 117 – 127 .
   Google Scholar
• Rønning , W. M. 1997 . ‘College quality programmes: Implementation and effects’ . Quality in Higher Education , 3 (2) : 113 – 129 .
   Google Scholar
• Rosa , M. J. , Tavares , D. and Amaral , A. 2006 . ‘Institutional consequences of quality assessment’ . Quality in Higher Education , 12 (2) : 145 – 159 .
   Google Scholar
• Rowley , J. 1996 . ‘Measuring’ . Quality in Higher Education , 2 (3) : 237 – 255 .
   Google Scholar
• Saarinen , T. 2005 . ‘From sickness to cure and further: Construction of ‘quality’ in Finnish higher education policy from the 1960s to the era of the Bologna process’ . Quality in Higher Education , 11 (1) : 3 – 15 .
   Google Scholar
• Shabani , J. 1995 . ‘Higher education in Sub‐Saharan Africa: Strategies for the improvement of the quality of training’ . Quality in Higher Education , 1 (2) : 173 – 178 .
   Google Scholar
• Sid Nair , C. and Adams , P. 2009 . ‘Survey platform a factor influencing online survey delivery and response rate’ . Quality in Higher Education , 15 (3) : 291 – 296 .
   Google Scholar
• Sid Nair , C. , Adams , P. and Mertova , P. 2008 . ‘Student engagement: The key to improving survey response rates’ . Quality in Higher Education , 14 (3) : 225 – 232 .
   Google Scholar
• Silva , M. , Reich , R. and Gallegos , G. 1997 . ‘Effects of external quality evaluation in Chile: A preliminary study’ . Quality in Higher Education , 3 (1) : 27 – 35 .
   Google Scholar
• Smith , E. D. 1997 . ‘External systems and mandates for change: The Virginia experience’ . Quality in Higher Education , 3 (1) : 73 – 80 .
   Google Scholar
• Srikanthan , G. and Dalrymple , J.F. 2002 . ‘Developing a holistic model for quality in higher education’ . Quality in Higher Education , 8 (3) : 215 – 224 .
   Google Scholar
• Srikanthan , G. and Dalrymple , J.F. 2005 . ‘Implementation of a holistic model for Quality in Higher Education’ . Quality in Higher Education , 11 (1) : 69 – 81 .
   Google Scholar
• Stensaker , B. 1999 . ‘User surveys in external assessments: Problems and prospects’ . Quality in Higher Education , 5 (3) : 255 – 264 .
   Google Scholar
• Stensaker , B. 2003 . ‘Trance, transparency and transformation: The impact of external quality monitoring on higher education’ . Quality in Higher Education , 9 (2) : 151 – 159 .
   Google Scholar
• Stensaker , B. 2008 . ‘Outcomes of quality assurance: A discussion of knowledge, methodology and validity’ . Quality in Higher Education , 14 (1) : 3 – 13 .
   Google Scholar
• Szanto , T. R. 2005 . ‘Evaluations of the third kind: External evaluations of external quality assurance agencies’ . Quality in Higher Education , 11 (3) : 183 – 193 .
   Google Scholar
• Tait , H. and Godfrey , H. 1999 . ‘Defining and assessing competence in generic skills’ . Quality in Higher Education , 5 (3) : 245 – 253 .
   Google Scholar
• Tam , M. 2004 . ‘Using students' self‐reported gains as a measure of value‐added’ . Quality in Higher Education , 10 (3) : 253 – 260 .
   Google Scholar
• Tan , K. C. and Kek , S. W. 2004 . ‘Service quality in higher education using an enhanced SERVQUAL approach’ . Quality in Higher Education , 10 (1) : 17 – 24 .
   Google Scholar
• Teerajarmorn , J. , Jamornmann , U. and Rowlinson , P. 2003 . ‘The development of a methodology for scoring university instructors' performance: A case study involving two Thai universities’ . Quality in Higher Education , 9 (1) : 55 – 68 .
   Google Scholar
• Thilakaratne , R. and Kvan , T. 2006 . ‘Competence‐based assessment in professional education validation’ . Quality in Higher Education , 12 (3) : 315 – 327 .
   Google Scholar
• Tight , M. 2003 . ‘Reviewing the reviewers’ . Quality in Higher Education , 9 (3) : 295 – 303 .
   Google Scholar
• Van Tartwijk , J. , Driessen , E. , Van Der Vleuten , C. and Stokking , K. 2007 . ‘Factors influencing the successful introduction of portfolios’ . Quality in Higher Education , 13 (1) : 69 – 79 .
   Google Scholar
• Vengris , S. 1997 . ‘External evaluation of studies at Vilnius University, 1994–95’ . Quality in Higher Education , 3 (1) : 81 – 85 .
   Google Scholar
• Vieira , F. 2002 . ‘Pedagogic quality at university: What teachers and students think’ . Quality in Higher Education , 8 (3) : 255 – 272 .
   Google Scholar
• Wahlén , S. 2002 . ‘Teaching skills and academic rewards’ . Quality in Higher Education , 8 (1) : 81 – 87 .
   Google Scholar
• Wahlén , S. 2004 . ‘Does national quality monitoring make a difference?’ . Quality in Higher Education , 10 (2) : 139 – 147 .
   Google Scholar
• Warren Piper , D. 1995 . ‘Assuring the quality of awards’ . Quality in Higher Education , 1 (3) : 199 – 210 .
   Google Scholar
• Washer , P. 2007 . ‘Revisiting key skills: A practical framework for higher education’ . Quality in Higher Education , 13 (1) : 57 – 67 .
   Google Scholar
• Watty , K. 2003 . ‘When will academics learn about quality?’ . Quality in Higher Education , 9 (3) : 213 – 221 .
   Google Scholar
• Watty , K. 2006 . ‘Want to know about quality in higher education? Ask an academic’ . Quality in Higher Education , 12 (3) : 291 – 301 .
   Google Scholar
• Welle‐Strand , A. 2000 . ‘Knowledge production, service and quality: Higher education tensions in Norway’ . Quality in Higher Education , 6 (3) : 219 – 230 .
   Google Scholar
• Weusthof , P. J. M. 1995 . ‘Internal quality assurance in Dutch universities: An empirical analysis of characteristics and results of self‐evaluation’ . Quality in Higher Education , 1 (3) : 235 – 248 .
   Google Scholar
• Wiers‐Jenssen , J. , Stensaker , B. and Grøgaard , J. B. 2002 . ‘Student satisfaction: Towards an empirical deconstruction of the concept’ . Quality in Higher Education , 8 (2) : 183 – 195 .
   Google Scholar
• Wilkinson , A. 2003 . ‘The impact of national transformation imperatives and quality monitoring on programme self‐evaluation at a South African university: Lessons learned’ . Quality in Higher Education , 9 (2) : 161 – 167 .
   Google Scholar
• Williams , J. and Cappuccini‐Ansfield , G. 2007 . ‘Fitness for purpose? National and institutional approaches to publicising the student voice’ . Quality in Higher Education , 13 (2) : 159 – 172 .
   Google Scholar
• Wolffe , M. , Defesche , A. and Lans , W. 1999 . ‘VALUED approach to the assessment of design skills in architectural education: A pilot study’ . Quality in Higher Education , 5 (2) : 125 – 132 .
   Google Scholar
• Wright , W. A. 2001 . ‘The Dalhousie career portfolio programme: A multi‐faceted approach to transition to work’ . Quality in Higher Education , 7 (2) : 149 – 159 .
   Google Scholar
• Yeo , S. and Chien , R. 2007 . ‘Evaluation of a process and proforma for making consistent decisions about the seriousness of plagiarism incidents’ . Quality in Higher Education , 13 (2) : 187 – 204 .
   Google Scholar
• Yorke , M. 2000 . ‘The quality of the student experience: What can institutions learn from data relating to non‐completion?’ . Quality in Higher Education , 6 (1) : 61 – 75 .
   Google Scholar
• Zepke , N. 1998 . ‘Instructional design for distance delivery using hypertext and the internet: Assumptions and applications’ . Quality in Higher Education , 4 (2) : 173 – 186 .
   Google Scholar
• Zepke , N. and Leach , L. 2007 . ‘Educational quality, institutional accountability and the retention discourse’ . Quality in Higher Education , 13 (3) : 237 – 248 .
   Google Scholar
• Zhao , F. 2003 . ‘Transforming quality in research supervision: A knowledge‐management approach’ . Quality in Higher Education , 9 (2) : 187 – 197 .
   Google Scholar