References
- Ahmed, J.U., 2016, ‘Massification to marketization of higher education: private university education in Bangladesh’, Higher Education for the Future, 3(1), pp. 76–92.
- Al-Husseini, S. & Elbeltagi, I., 2016, ‘Transformational leadership and innovation: a comparison study between Iraq’s public and private higher education’, Studies in Higher Education, 41(1), pp. 159–81.
- Angom, S., 2015, ‘Private higher education in India: a study of two private universities’, Higher Education for the Future, 2(1), pp. 92–111.
- Asmal, K., 2002, ‘Private higher education in South Africa’, Perspectives in Education, 20(4), pp. 125–28.
- Barnett, R., 2015, Thinking and Rethinking the University (London, Routledge).
- Bezuidenhout, G. & De Jager, J., 2014, ‘Customer satisfaction at private higher education institutions in South Africa: an importance-performance analysis’, Journal of Contemporary Management, 11, pp. 216–29.
- Bezuidenhout, G., De Jager, J.W. & Naidoo, V., 2013, ‘Factors that influence students’ choice of private higher education institutions’, South African Journal of Higher Education, 27(5), pp. 1181–96.
- Bhuian, S.N., 2016, ‘Sustainability of Western branch campuses in the Gulf Region: students’ perspectives of service quality’, International Journal of Educational Development, 49, pp. 314–23.
- Cacciabue, P.C., 2008, ‘Role and challenges of ergonomics in modern societal contexts’, Ergonomics, 51, pp. 42–48.
- Calitz, A.P., Cullen, M.D.M. & Jooste, C., 2020, ‘The influence of safety and security on a students’ choice of university in South Africa’, Journal of International Studies in Education 24(2), pp. 269–85.
- Carayannis, E.G. & Campbell, D.F.J., 2009, ‘Mode 3 and quadruple helix: toward a 21st century fractal innovation ecosystem’, International Journal of Technology Management, 46(3/4), pp. 201–34.
- Carayon, P., 2006, ‘Human factors of complex sociotechnical systems’, Applied Ergonomics, 37, pp. 525–35.
- Caruso, L., 2018, ‘Digital innovation and the fourth industrial revolution: epochal social changes?’, AI & Society, 33, pp. 379–92.
- Chuia, T.B., Ahmad, M.S., Bassim, F.A. & Zaimi, N.A., 2016, ‘Evaluation of service quality of private higher education using service improvement matrix’, Procedia Social and Behavioral Sciences, 224, pp. 132–40.
- Creswell, J.W. & Plano Clark, V.L., 2018, Designing and Conducting Mixed Methods Research (Thousand Oaks, CA, Sage).
- Department of Higher Education and Training (DHET), 2017, Annual Monitoring Report on the Compliance of Private Higher Education Institutions (Pretoria, DHET).
- Department of Higher Education and Training (DHET), 2019, Register of Private Higher Education Institutions, 18 February 2019, (Pretoria, DHET).
- Dirkse van Schalkwyk, R., Davis, A. & Pellissier, R, 2013, ‘The impact of leadership practices on service quality in private higher education in South Africa’, Journal of Contemporary Management, 10, pp. 223–38.
- Dirkse van Schalkwyk, R. & Steenkamp, R.J., 2014a, ‘Service quality: cases of private higher education institutions explored’, Corporate Ownership and Control, 11(2), pp. 402–14.
- Dirkse van Schalkwyk, R. & Steenkamp, R.J., 2014b, ‘The exploration of service quality and its measurement for private higher education institutions’, Southern African Business Review, 18(2), pp. 83–107.
- Dirkse van Schalkwyk, R. & Steenkamp, R.J., 2016, ‘A top management perspective of total quality service dimensions for private higher education institutions in South Africa’, Southern African Business Review, 20, pp. 577–99.
- Dirkse van Schalkwyk, R. & Steenkamp, R.J., 2020, A total quality service framework for private higher education in South Africa, Quality Management Journal, 27(2), pp. 106–19.
- Driscoll, E., 2013, ‘Higher education: a perspective of administration, access, affordability and the policy that drives it’, Master of Liberal Studies (Kent, Ohio, Kent State University).
- Du Preez, P., Simmonds, S. & Verhoef, A.H., 2016, ‘Rethinking and researching transformation in higher education: a meta-study of South African trends’, Transformation in Higher Education 1(1), a2.
- Fredua-Kwarteng, E., 2017, ‘Universities – learning from society for society’. Available at: https://www.universityworldnews.com/post.php?story=20170523115308425 (accessed 11 March 2020).
- Garwe, E.C., 2016, ‘Increase in the demand for private higher education: unmasking the “paradox”’, International Journal of Educational Management, 30(2), pp. 232–51.
- Giannakis, M. & Bullivant, N., 2016, ‘The massification of higher education in the UK: aspects of service quality’, Journal of Further and Higher Education, 40(5), pp. 630–48.
- Giroux, H.A., 2014, Neoliberalism’s War on Higher Education (Chicago, Haymarket Books).
- Huang, F., 2017, ‘Public versus private: university leadership in Japan’. Available at: https://www.timeshighereducation.com/blog/public-versus-private-university-leadership-japan#survey-answer (accessed 20 February 2020).
- Karwowski, W., 2000, ‘Symvatology: the science of an artefact-human compatibility’, Theoretical Issues in Ergonomics Science, 1, pp. 76–91.
- Karwowski, W., 2006, ‘The discipline of ergonomics and human factors’, in Salvendy, G. (Ed.), 2006, Handbook of Human Factors and Ergonomics, third edition (Hoboken, NJ, Wiley).
- Koen, M. & Bester, M., 2009, ‘Two master’s students’ perspectives on higher education studies in pursuit of scholarship’, in Bitzer, E. (Ed.), 2009, Higher Education in South Africa: A scholarly look behind the scenes (Stellenbosch, SUN MeDIA).
- Lincoln, Y.S. & Guba, E.G., 1985, Naturalistic Inquiry (Newbury Park, CA, Sage).
- Lincoln, Y.S. & Guba, E.G., 1986, ‘But is it rigorous? Trustworthiness and authenticity in naturalistic evaluation’, New Directions for Program Evaluation, 1986, pp. 73–84.
- Ma, X. & Abbot, M., 2016, ‘Growth and conflict: the views of Chinese private higher education managers’, Journal of International Education in Business, 9(1), pp. 17–30.
- Maslow, A. H., 1987, Motivation and Personality, third edition (Delhi, India, Pearson Education).
- Maslow, A.H., 1943, ‘A theory of human motivation’, Psychological Review, 50, pp. 370–96.
- Mbara, T.C. & Celliers, C., 2013, ‘Travel patterns and challenges experienced by University of Johannesburg off-campus students’, Journal of Transport and Supply Chain Management, 17(1).
- Meerman, A., 2016, Arno Meerman takes a closer look at Europe’s entrepreneurial ecosystem [Blog post]. Available at: https://blog.uiin.org (accessed 15 May 2019).
- Ngcambu, B.S., 2019, ‘Digitalizing South African universities: exploring benefits, barriers and risks’. Available at: https://doi.org/10.5772/intechopen.86693 (accessed 20 April 2020).
- Nkulu-N’Sengha, M., 2005, ‘African epistemology’, in Asante, M.K. & Mazama, A. (Eds.), 2005, Encyclopedia of Black Studies, pp. 40–44 (Thousand Oaks, CA, Sage).
- Norman, D.A., 1988, The Design of Everyday Things (New York, Doubleday).
- Nurunnabi, M., 2016, ‘Political governance and (account)ability of private universities in developing countries’, International Journal of Public Sector Management, 29(6), pp. 522–44.
- QS World University Rankings, 2019, Who Rules? Available at: https://www.topuniversities.com/university-rankings/world-university-rankings/2016 (accessed 16 May 2019).
- Sage Research Methods Databases, 2019, ‘Learn to use an exploratory sequential mixed method design for instrument development’. Available at: https://methods.sagepub.com/base/download/DatasetStudentGuide/exploratory-sequential-mixed-method-instrument-development-united-states (accessed 5 March 2020).
- Sampaio, H., 2015, ‘Higher education in Brazil: stratification in the privatization of enrolment’, Advances in Education in Diverse Communities: Research, Policy and Praxis, 11, pp. 53–81.
- Setswe, G., 2013, ‘Private higher education in Africa: the case of Monash South Africa’, Africa Education Review, 10(1), pp. 97–110.
- Singh, R., 2015, ‘Empirical examination of the impact of total quality services on hospitality industry business’, Journal of Quality Assurance in Hospitality & Tourism, 16, pp. 389–413.
- Sîrbu, J., Mărginean, N. & Pipaş, M.D., 2015, ‘Labour market and graduates from institutions of private higher education in Romania’, Quality-Access to Success, 16(S2), pp. 25–32.
- Soudien, C., 2014, ‘Inclusion, innovation and excellence: higher education in South Africa and its role in social development’, South African Journal of Higher Education, 28(3), pp. 907–22.
- Steenkamp, R.J., 2019, ‘The quadruple helix model of innovation for industry 4.0ʹ, Acta Commercii, 19(1), a820.
- Thian, L.B., Alam, G.M. & Idris, A.R., 2016, ‘Balancing managerial and academic values: mid-level academic management at a private university in Malaysia’, International Journal of Educational Management, 30(2), pp. 308–22.
- Tilak, J.B.G., 2006, ‘Private higher education: philanthropy to profits’, in Tres, J. & López-Segrera, F., (Eds.), 2006, Higher Education in the World 2006: The financing of universities, pp. 113–21 (Barcelona, Global University Network for Innovation and Palgrave Macmillan).
- Tsegaye, K.K., 2015, ‘The place of private higher education in regional institutions in Africa: the case of the OAU/AU and the Intergovernmental Authority on Development’, The Journal of Pan African Studies, 8(7), pp. 74–89.
- University of Birmingham, 2019, ‘Free internet access should be a basic human right’. Available at: https://www.birmingham.ac.uk/news/latest/2019/11/Free-internet-access-should-be-a-basic-human-right-study.aspx (accessed 15 March 2020).
- Van Niekerk, M.P., 2016, ‘The changing ethos of the university: living with supercomplexity’, Acta Academica, 48(1), pp. 27–47.
- World Health Organization, 2017a, ‘Fact sheet: Human rights and health’. Available at: https://www.who.int/news-room/fact-sheets/detail/human-rights-and-health (accessed 10 March 2020).
- World Health Organization, 2017b, ‘Fact sheet: Sanitation’. Available at: https://www.who.int/news-room/fact-sheets/detail/sanitation (accessed 10 March 2020).
- Yirdaw, A., 2016, ‘Quality of education in private higher institutions in Ethiopia: the role of governance’, Sage Open, January–March, pp. 1–12.
- Zenger, T., 2013, ‘What is the theory of your firm?’ Harvard Business Review, 91(6), pp. 73–78.