References
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- National Institute of Standards and Technology (NIST) . 1995 . Education Pilot Criteria 1995, Malcolm Baldrige National Quality Award , Gaithersburg : National Institute of Standards and Technology .
- Schön , D. 1983 . The Reflective Practitioner , New York : Basic Books .
- Swedish Institute for Quality (SIQ) . 1995 . The Swedish Quality Award 1995, Guidelines , Gothenburg : SIQ .
- Webb , C. 1994 . “ Quality audit in the universities ” . In What is Quality in Higher Education , Edited by: Green , D. Buckingham : Open University Press .