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FORUM

Total Quality Management: disciples and detractors

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Pages 271-273 | Published online: 07 Jul 2006

References

  • Dill , D. 1995 . Through Deming's eyes: a cross‐national analysis of quality assurance in higher education . Quality in Higher Education , 1 : 95 – 110 .
  • Harvey , L. 1995 . Beyond TQM . Quality in Higher Education , 1 : 123 – 46 .
  • Owlia , M.‐S. and Aspinwall , E.‐M. 1996 . Quality in higher education: a survey . Total Quality Management , 7 : 161 – 71 .

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