Understanding style, language and etiquette in email communication in higher education: a survey

References

• Aguilar-Roca, N., A. Williams, R. Warrior, and D. K. O’Dowd. 2009. “Two Minute Training in Class Significantly Increases the Use of Professional Formatting in Student to Faculty Email Correspondence.” International Journal for the Scholarship of Teaching and Learning 3 (1). http://www.georgiasouthern.edu/ijsotl
   Google Scholar
• Baron, N. 2002. “Who Sets Email Style? Prescriptivism, Coping Strategies, and Democratizing Communication Access.” The Information Society 18 (5): 403–413.
   Web of Science ®Google Scholar
• Baron, N. 2003. “Why Email Looks like Speech. Proofreading, Pedagogy and Public Face.” In New Media Language, edited by J. Aitchison and D. M. Lewis, 85–94. London: Routledge.
   Google Scholar
• Baron, N. 2008. Always on: Language in an Online and Mobile World. Oxford: Oxford University Press.
   Google Scholar
• Buckley, P., and D. Clark. 2009. The Rough Guide to the Internet. London: Rough Guides.
   Google Scholar
• Bunz, U., and S. W. Campbell. 2004. “Politeness Accommodation in Electronic Mail.” Communication Research Reports 21 (1): 11–25.
   Google Scholar
• Burrows, T. 2011. Blogs, Wikis, Facebook and More. Everything You Want to Know about Using Today’s Internet but Are Afraid to Ask. 2nd ed. London: Carlton Books.
   Google Scholar
• Cho, T. 2010. “Linguistic Features of Electronic Mail in the Workplace: A Comparison with Memoranda.” Language@internet 7, article 3. http://www.languageatinternet.org/articles/2010/
   Google Scholar
• Crystal, D. 2006. Language and the Internet. 2nd ed. Cambridge: Cambridge University Press.
   Google Scholar
• Crystal, D. 2008. Txtng: The gr8 db8. Oxford: Oxford University Press.
   Google Scholar
• Giles, H. 1973. “Accent Mobility: A Model and Some Data.” Anthropological Linguistics 15(2): 87–105.
   Google Scholar
• Giles, H., N. Coupland, and J. Coupland. 1991. “Accommodation Theory: Communication, Context and Consequences.” In Contexts of Accommodation. Developments in Applied Sociolinguistics, edited by H. Giles, J. Coupland, and N. Coupland, 1–68. Cambridge: Cambridge University Press.
   Google Scholar
• Herring, S. 2011. “Computer-Mediated Conversation Part ii: Introduction and Overview.” Language@internet 8, article 2. http://www.languageatinternet.org/articles/2011/
   Google Scholar
• Holmes, J., and M. Stubbe. 2003. Power and Politeness in the Workplace. A Sociolinguistic Analysis of Talk at Work. London: Pearson Education.
   Google Scholar
• Humphrys, J. 2007. “I h8 Txt Msgs: How Texting is Wrecking Our Language.” Daily Mail, September 28. http://www.dailymail.co.uk/news/article-483511/I-h8-txt-msgs-How-texting-wrecking-language.html
   Google Scholar
• Ireland, M. R., and J. W. Pennebaker. 2010. “Language Style Matching in Writing: Synchrony in Essays, Correspondence, and Poetry.” Journal of Personality and Social Psychology 99 (3): 549–571.
   PubMed Web of Science ®Google Scholar
• Jessmer, S. L., and D. Anderson. 2001. “The Effect of Politeness and Grammar on User Perceptions of Electronic Mail.” North American Journal of Psychology 3 (2): 331–346.
   Google Scholar
• Ling, R., and N. S. Baron. 2007. “Text Messaging and IM: Linguistic Comparison of American College Data.” Journal of Language and Social Psychology 26 (3): 291–298.
   Web of Science ®Google Scholar
• McAndrew, F. T., and C. R. DeJonge. 2011. “Electronic Person Perception: What Do We Infer about People from the Style of Their Email Messages?” Social Psychological and Personality Science 2 (4): 403–407.
   Google Scholar
• Millar, S. 2009. “Technologies and Techniques. The (N)etiquette of Telephone and E-Mail Communication.” In Language and New Media. Linguistic, Cultural and Technological Evolutions, edited by C. Rowe and E. L. Wyss, 285–311. Cresskill, NJ: Hampton Press.
   Google Scholar
• Reeves, B. 2007. Teach Yourself: The Internet and Email for the Over 50s. London: Hodder Education.
   Google Scholar
• Stephens, K. K., M. L. Houser, and R. L. Cowan. 2009. “R U Able to Meat Me: The Impact of Students’ Overly Casual Email Messages to Instructors.” Communication Education 58 (3): 303–326.
   Web of Science ®Google Scholar
• Thayer, S. E., and S. Ray. 2006. “Online Communication Preferences across Age, Gender, and Duration of Internet Use.” Cyber Psychology and Behavior 9 (4): 432–440.
   PubMedGoogle Scholar
• Thurlow, C. 2006. “From Statistical Panic to Moral Panic: The Metadiscursive Construction and Popular Exaggeration of New Media Language in the Print Media.” Journal of Computer-Mediated Communication 11 (3). http://jcmc.indiana.edu/vol11/issue3/thurlow.html
   Google Scholar
• Thurlow, C., and A. Brown. 2003. “Generation Txt? The Sociolinguistics of Young People’s Text Messaging.” Discourse Analysis Online. www.shu.ac.uk/daol
   Google Scholar
• Waldvogel, J. 2007. “Greetings and Closings in Workplace Email.” Journal of Computer-Mediated Communication 12 (2): 456–477.
   Web of Science ®Google Scholar
• Watts, R. J. 2003. Politeness. Cambridge: Cambridge University Press.
   Google Scholar