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Journal of Higher Education Policy and Management Volume 23, 2001 - Issue 2
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Original Articles

Grievance Handling in Australian Universities: The case of the university ombudsman and the dean of students

Anita Stuhmcke
Pages 181-189 | Published online: 03 Aug 2010

  • CONTRACTOR , A. and NOONAN , G. 2001 . Uni complaints to ombudsman double . The Sydney Morning Herald , 25 January : 7
  • DOI , H. S. Reply, Conference of Australian and Paci?c Ombudsmen . 19-22 , Wellington. November . pp. 8 – 12 . Wellington : Of? ce of Ombudsman .
  • FOREMAN , P. Role of the university ombudsman or dean of students in Australasia . Paper given at Second Australasian University Ombudsman Conference . Canberra.
  • GREGORY , R. 1997 . The ombudsman observed, International Ombudsman Yearbook . The Hague , : 77 – 101 .
  • KEMP , D. 2000 . Higher Education Report for the 2000 to 2002 Triennium , AusInfo .
  • MARGINSON , S. 1996 . University organisation in an age of perpetual motion . Journal of Higher Education Policy and Management , 18 (2) : 117 – 123 .
  • PEARCE , D. 1993 . The ombudsman: review and preview the importance of being different . Ombudsman Journal , 11 : 13 – 36 .
  • QUALITY ASSURANCE AGENCY (1999) www.qaa.ac.uk/COPsc (www.qaa.ac.uk/COPsc)
  • QUT . 1999 . Performance and Client Service in a Competitive and Rapidly Changing Environment , Canberra : Department of Education, Training and Youth Affairs .
  • ROWE , M. 1995 . Options, functions and skills: what an organisational ombudsman might want to know . Negotiation Journal , 11 (2) : 103 – 114 .
  • WEST , R. 1998 . Learning for Life: Review of Higher Education Financing and Policy , Canberra : Department of Education, Training and Youth Affairs .
  • 2000 . UCOA Handbook , California : University and College Ombuds Association .
  • UTS . 1993 . “ Submission to the Committee for Quality Assurance in Higher Education ” . Volumes 1 & 2 , Sydney

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