349
Views
3
CrossRef citations to date
0
Altmetric
Original Articles

Assessing the ability of the Egyptian hospitality industry to serve special needs customers

Pages 231-242 | Published online: 11 Jul 2011

REFERENCES

  • Al-Ahram Weekly Newspaper (14-20 January 2010) Ways forward for the blind. Issue No. 981.
  • Americans with Disabilities Act (1990) U.S. Department of Justice, Civil Rights Division. Available from: http://www.ada.gov/pubs/ada.htm (Accessed 29/05/2010).
  • Ananth , M. , DeMicco , F. J , Moreo , J. and Howey , R. M. 1992 . Marketplace lodging needs of mature travellers . The Cornell Hotel and Restaurant Review , 33 ( 4 ) : 19 – 24 .
  • Balnaves , M. and Caputi , P. 2001 . Introduction to quantitative research methods: An investigative approach , London : Sage publications Ltd .
  • Bruns , R. 1998 . When the Biggest Barrier Falls . Lodging , February, pp. 49–55
  • Burnett , J. and Bender Baker , H. 2001 . Assessing the travel related behaviours of the mobility disabled consumer . Journal of Travel Research , 40 ( 1 ) : 4 – 11 .
  • Business Monitor International . 2010 . Egypt Tourism Report , London : Business Monitor International .
  • Cavinato , J. L. and Cuckovich , M. L. 1992 . Transportation and tourism for the disabled: An assessment. Transportation Journal . 31 ( 3 ) : 46 – 53 .
  • Chen , R. J.C. 2004 . Uses of Hospitality and Leisure Services: Voices of Visitors with Disabilities . Advances in Hospitality and Leisure, Winter Issue , 1 ( 1 ) : 89 – 102 .
  • Daniels , M. J. , Rodgers , E. B. D. and Wiggins , B. P. 2005 . Travel tales: An interpretive analysis of constraints and negotiations to pleasure travel as experienced by persons with physical disabilities . Tourism Management , 26 ( 6 ) : 919 – 930 .
  • Darcy , S. 1998 . Anxiety to Access: The Tourism Patterns and Experiences of New South Wales People with a Disability , Sydney : Tourism New South Wales .
  • Darcy , S. 2000 . “ Tourism industry supply side perceptions of providing goods and services for people with disabilities ” . Sydney : report to New South Wales Ageing and Disability Department .
  • Darcy , S. Disabling Journeys: The Tourism Patterns of People with Impairments in Australia . The conference proceedings of Riding the Wave of Tourism and Hospitality Research . Edited by: Braithwaite , R. and Braithwaite , R. Lismore : CDROM, CAUTHE Southern Cross University .
  • Darcy , S. 2010 . Inherent complexity: Disability, accessible tourism and accommodation information preferences . Tourism Management, Accepted and published online awaiting volume allocation
  • Darcy , S. and Taylor , T. 2009 . Disability citizenship: an Australian human rights analysis of the cultural industries . Leisure Studies , 28 ( 4 ) : 419 – 441 .
  • Daruwalla , P. and Darcy , S. 2005 . Personal and Societal Attitudes to Disability . Annals of Tourism Research , 32 ( 2 ) : 549 – 570 .
  • Donoghue , C. 2003 . Challenging the Authority of the Medical Definition of Disability: An Analysis of the Resistance to the Social Constructionist Paradigm . Disability and Society , 18 ( 2 ) : 199 – 208 .
  • Egyptian Hotel Association . 2007–2008 . Egyptian Hotel Guide , 28 , Cairo : Egyptian Hotel Association .
  • Eichhorn , V. , Miller , G. , Michopoulou , E. and Buhalis , D. 2007 . Enabling Disabled Tourists? Accessibility Tourism Information Schemes . Tourism Research , Paper 9
  • Germ , P. and Schleien , S. 1997 . Inclusive Community Leisure Services: Responsibilities of Key Players . Therapeutic Recreation Journal , 31 : 22 – 37 .
  • Gladwell , N. J. and Bedini , L. A. 2004 . In search of lost leisure: The impact of care giving on leisure travel . Tourism Management , 25 : 685 – 693 .
  • Lach , J. 1999 . Disability≠liability . American Demographics , 2 : 21 – 22 .
  • McKercher , B. , Packer , T. , Yau , M. and Lam , P. 2003 . Travel Agents as Facilitators or Inhibitors of Travel: Perceptions of People with Disabilities . Tourism Management , 24 ( 4 ) : 465 – 474 .
  • Miller , G. and Kirk , E. 2002 . The Disability Discrimination Act: Time for the Stick? . Journal of Sustainable Tourism , 10 ( 1 ) : 82 – 88 .
  • O'Neill , M. and Knight , J. Ali . 2000 . Disability Tourism Dollars in Western Australia Hotels . FUI Hospitality Review , 18 ( 2 ) : 72 – 88 .
  • Ozturk , Y. , Yayli , A. and Yesiltas , M. 2008 . Is the Turkish Tourism industry ready for the disabled customer's market? The views of hotel and travel agency managers . Tourism Management , 29 ( 2 ) : 382 – 389 .
  • Ray , N. M. and Ryder , M. E. 2003 . “Ebilities” tourism: An exploratory discussion of the travel needs and motivations of the mobility-disabled . Tourism Management , 24 : 57 – 72 .
  • Richter , L. K. and Richter , W. L. 1999 . Ethics challenges: Health, safety and accessibility in international travel and ftourism . Public Personnel Management , 28 ( 4 ) : 595 – 615 .
  • Smith , R. W. 1987 . Leisure of disabled tourists: Barriers to participation . Annals of Tourism Research , 14 : 376 – 389 .
  • The UK disability discrimination act (1995). Available from: http://www.hmso.gov.uk/acts/acts1995/95050-.htm#19 (Accessed 01/04/2009).
  • The Egyptian Cabinet Information and Decision Support Centre (2010) National level indicators. Egyption information portal. Available from: http://www.eip.gov.eg/nds/nds.aspx (Accessed 02/06/2010).
  • United Nations (2008) Convention on the rights of persons with disabilities, New York, United Nations. Available from: http://www.un.org/disabilities/default.asp?id=150 (Accessed 02/06/2010).
  • Yau , M. , McKercher , B. and Packer , T. 2004 . Travelling with a Disability – More than an Access Issue . Annals of Tourism Research , 31 ( 4 ) : 946 – 960 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.