Do nursing homes with a higher proportion of residents with dementia have greater or fewer complaints?

References

• American Health Care Association. (2018). A report on shortfalls in Medicaid funding for nursing center care. Retrieved from https://www.ahcancal.org/facility_operations/medicaid/Documents/2017%20Shortfall%20Methodology%20Summary.pdf
   Google Scholar
• Banovic, S., Zunic, L. J., & Sinanovic, O. (2018). Communication difficulties as a result of dementia. Materia Socio Medica, 30(2), 221–224. https://doi.org/10.5455/msm.2018.30.221-224
   PubMedGoogle Scholar
• Bartels, S. J., Moak, G. S., & Dums, A. R. (2002). Models of mental health services in nursing homes: A review of the literature. Psychiatric Services (Washington, D.C.), 53(11), 1390–1396. https://doi.org/10.1176/appi.ps.53.11.1390
   PubMed Web of Science ®Google Scholar
• Bhattacharyya, K. K., Molinari, V., & Fauth, E. B. (2023). Trends in nursing home complaints: Prevalence and variation across Center for Medicare and Medicaid Services regions. Journal of Applied Gerontology: The Official Journal of the Southern Gerontological Society, 42(7), 1600–1610. https://doi.org/10.1177/07334648231159648
   PubMed Web of Science ®Google Scholar
• Blackburn, J., Zheng, Q., Grabowski, D. C., Hirth, R., Intrator, O., Stevenson, D. G., & Banaszak-Holl, J. (2018). Nursing home chain affiliation and its impact on specialty service designation for Alzheimer disease. Inquiry: A Journal of Medical Care Organization, Provision and Financing, 55, 46958018787992. https://doi.org/10.1177/0046958018787992
   PubMed Web of Science ®Google Scholar
• Bowblis, J. R. (2011). Staffing ratios and quality: An analysis of minimum direct care staffing requirements for nursing homes. Health Services Research, 46(5), 1495–1516. https://doi.org/10.1111/j.1475-6773.2011.01274.x
   PubMed Web of Science ®Google Scholar
• Cadigan, R. O., Grabowski, D. C., Givens, J. L., & Mitchell, S. L. (2012). The quality of advanced dementia care in the nursing home: The role of special care units. Medical Care, 50(10), 856–862. https://doi.org/10.1097/MLR.0b013e31825dd713
   PubMed Web of Science ®Google Scholar
• Castle, N. G. (2008). Nursing home caregiver staffing levels and quality of care: A literature review. Journal of Applied Gerontology, 27(4), 375–405. https://doi.org/10.1177/0733464808321596
   Google Scholar
• Castle, N. G. (2011). Nursing home deficiency citations for abuse. Journal of Applied Gerontology: The Official Journal of the Southern Gerontological Society, 30(6), 719–743. https://doi.org/10.1177/0733464810378262
   PubMed Web of Science ®Google Scholar
• Centers for Medicare & Medicaid Services (CMS). (2015). Nursing home data compendium 2015 edition. https://www.cms.gov/Medicare/Provider-Enrollment-andCertification/CertificationandComplianc/Downloads/nursinghomedatacompendium_508- 2015.pdf
   Google Scholar
• Davis, M. A. (1991). On nursing home quality: A review and analysis. Medical Care Review, 48(2), 129–166. https://doi.org/10.1177/002570879104800202
   PubMedGoogle Scholar
• Gaugler, J. E., Yu, F., Davila, H. W., & Shippee, T. (2014). Alzheimer’s disease and nursing homes. Health Affairs (Project Hope), 33(4), 650–657. https://doi.org/10.1377/hlthaff.2013.1268
   PubMed Web of Science ®Google Scholar
• Grabowski, D. C. (2005). Consumer complaints and nursing home quality. Medical Care, 43(2), 99–101. https://doi.org/10.1097/00005650-200502000-00002
   PubMed Web of Science ®Google Scholar
• Grabowski, D. C., Aschbrenner, K. A., Rome, V. F., & Bartels, S. J. (2010). Quality of mental health care for nursing home residents: A literature review. Medical Care Research and Review: MCRR, 67(6), 627–656. https://doi.org/10.1177/1077558710362538
   PubMed Web of Science ®Google Scholar
• Hansen, K. E., Hyer, K., Holup, A. A., Smith, K. M., & Small, B. J. (2019). Analyses of complaints, investigations of allegations, and deficiency citations in United States. Medical Care Research and Review: MCRR, 76(6), 736–757. https://doi.org/10.1177/1077558717744863
   PubMed Web of Science ®Google Scholar
• Harrington, C., Schnelle, J. F., McGregor, M., & Simmons, S. F. (2016). The need for higher minimum staffing standards in U.S. nursing homes. Health Services Insights, 9, 13–19. https://doi.org/10.4137/HSI.S38994
   PubMed Web of Science ®Google Scholar
• Harris-Kojetin, L., Sengupta, M., Lendon, J. P., Rome, V., Valverde, R., & Caffrey, C. (2019). Long-term care providers and services users in the United States, 2015–2016. National Center for Health Statistics. Vital and Health Statistics, 3(43).
   Google Scholar
• Hyer, K., Thomas, K. S., Branch, L. G., Harman, J. S., Johnson, C. E., & Weech-Maldonado, R. (2011). The influence of nurse staffing levels on quality of care in nursing homes. The Gerontologist, 51(5), 610–616. https://doi.org/10.1093/geront/gnr050
   PubMed Web of Science ®Google Scholar
• Jootun, D., & McGhee, G. (2011). Effective communication with people who have dementia. Nursing Standard (Royal College of Nursing (Great Britain): 1987), 25(25), 40–46; quiz 47. https://doi.org/10.7748/ns2011.02.25.25.40.c8347
   PubMedGoogle Scholar
• Joyce, N. R., McGuire, T. G., Bartels, S. J., Mitchell, S. L., & Grabowski, D. C. (2018). The impact of dementias special care units on quality of care: An instrumental variables analysis. Health Services Research, 53(5), 3657–3679. https://doi.org/10.1111/1475-6773.12867
   PubMed Web of Science ®Google Scholar
• Kane, R. L., Bershadsky, B., Kane, R. A., Degenholtz, H. H., Liu, J. J., Giles, K., & Kling, K. C. (2004). Using resident reports of quality of life to distinguish among nursing homes. The Gerontologist, 44(5), 624–632. https://doi.org/10.1093/geront/44.5.624
   PubMed Web of Science ®Google Scholar
• Konetzka, R. T., Stearns, S. C., & Park, J. (2008). The staffing–outcomes relationship in nursing homes. Health Services Research, 43(3), 1025–1042. https://doi.org/10.1111/j.1475-6773.2007.00803.x
   PubMed Web of Science ®Google Scholar
• Levtzion-Korach, O., Frankel, A., Alcalai, H., Keohane, C., Orav, J., Graydon-Baker, E., Barnes, J., Gordon, K., Puopulo, A. L., Tomov, E. I., Sato, L., & Bates, D. W. (2010). Integrating incident data from five reporting systems to assess patient safety: Making sense of the elephant. Joint Commission Journal on Quality and Patient Safety, 36(9), 402–410. https://doi.org/10.1016/s1553-7250(10)36059-4
   PubMedGoogle Scholar
• Lucas, J. A., & Bowblis, J. R. (2017). CMS strategies to reduce antipsychotic drug use in nursing home patients with dementia show some progress. Health Affairs (Project Hope), 36(7), 1299–1308. https://doi.org/10.1377/hlthaff.2016.1439
   PubMed Web of Science ®Google Scholar
• Luppa, M., Luck, T., Weyerer, S., König, H. H., Brähler, E., & Riedel-Heller, S. G. (2010). Prediction of institutionalization in the elderly. A systematic review. Age and Ageing, 39(1), 31–38. https://doi.org/10.1093/ageing/afp202
   PubMed Web of Science ®Google Scholar
• McGregor, M. J., Cohen, M., Stocks-Rankin, C. R., Cox, M. B., Salomons, K., McGrail, K. M., Spencer, C., Ronald, L. A., & Schulzer, M. (2011). Complaints in for-profit, non-profit and public nursing homes in two Canadian provinces. Open Medicine, 5(4), e183–e192.
   PubMedGoogle Scholar
• Mitchell, S. L., Teno, J. M., Kiely, D. K., Shaffer, M. L., Jones, R. N., Prigerson, H. G., Volicer, L., Givens, J. L., & Hamel, M. B. (2009). The clinical course of advanced dementia. The New England Journal of Medicine, 361(16), 1529–1538. https://doi.org/10.1056/NEJMoa0902234
   PubMed Web of Science ®Google Scholar
• Mor, V., Zinn, J., Angelelli, J., Teno, J. M., & Miller, S. C. (2004). Driven to tiers: Socioeconomic and racial disparities in the quality of nursing home care. The Milbank Quarterly, 82(2), 227–256. https://doi.org/10.1111/j.0887-378X.2004.00309.x
   PubMed Web of Science ®Google Scholar
• Peterson, L. J., Bowblis, J. R., Jester, D. J., & Hyer, K. (2022). The relationship between staffing levels and consumer complaints in nursing homes. Journal of Aging & Social Policy, 34(5), 742–754. https://doi.org/10.1080/08959420.2021.1962173
   PubMed Web of Science ®Google Scholar
• Rahman, M., & Foster, A. D. (2015). Racial segregation and quality of care disparity in US nursing homes. Journal of Health Economics, 39, 1–16. https://doi.org/10.1016/j.jhealeco.2014.09.003
   PubMed Web of Science ®Google Scholar
• Reader, T., Gillespie, A., & Roberts, J. (2014). Patient complaints in healthcare systems: A systematic review and coding taxonomy. BMJ Quality & Safety, 23(8), 678–689. https://doi.org/10.1136/bmjqs-2013-002437
   PubMed Web of Science ®Google Scholar
• Reimer, M. A., Slaughter, S., Donaldson, C., Currie, G., & Eliasziw, M. (2004). Special care facility compared with traditional environments for dementia care: A longitudinal study of quality of life. Journal of the American Geriatrics Society, 52(7), 1085–1092. https://doi.org/10.1111/j.1532-5415.2004.52304.x
   PubMed Web of Science ®Google Scholar
• Shippee, T. P., Henning-Smith, C., Kane, R. L., & Lewis, T. (2015). Resident- and facility-level predictors of quality of life in long-term care. The Gerontologist, 55(4), 643–655. https://doi.org/10.1093/geront/gnt148
   Google Scholar
• Spangler, D., Blomqvist, P., Lindberg, Y., & Winblad, U. (2019). Small is beautiful? Explaining resident satisfaction in Swedish nursing home care. BMC Health Services Research, 19(1), 886. https://doi.org/10.1186/s12913-019-4694-9
   PubMed Web of Science ®Google Scholar
• Stevenson, D. G. (2006). Nursing home consumer complaints and quality of care: A national view. Medical Care Research and Review: MCRR, 63(3), 347–368. https://doi.org/10.1177/1077558706287043
   PubMed Web of Science ®Google Scholar
• United States Government Accountability Office. (2015). Nursing home quality: CMS should continue to improve data and oversight. https://www.gao.gov/assets/680/673480.pdf
   Google Scholar