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Editorial

Customers, Stakeholders, Patrons, Users, Clients, Members, or Readers? What Do We Call People Using our Services?

Pages 111-113 | Published online: 24 Sep 2012

REFERENCES

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  • Infield , Neil. 2008 . Moving from Readers to Customers to Clients in the Business & IP Centre at the British Library: Changes in the Nature of People Coming into the Centre . Business Information Review , 25 : 125 – 126 . Print
  • Eagle , Lynne and Ross , Brennan . 2007 . Are Students’ Customers? TQM and Marketing Perspectives . Quality Assurance in Education , 15 ( 1 ) : 44 – 60 . Print
  • Forrest , Margaret . 2012 . Guest Editorial: Students Volunteers in Academic Libraries . New Review of Academic Librarianship , 18 ( 1 ) : 1 – 7 .
  • Gorman , Michael . 2012 . A future for academic libraries: the Prince's dream . New Review of Academic Librarianship , 18 ( 2 ) : 114 – 126 .
  • Molaro , Anthony . 2012 . Just Whom Do We Serve? , American Library . Web. Mar <http://americanlibrariesmagazine.org/columns/my-mind/just-who-do-we-serve?utm_source=dlvr.it&utm_medium=twitter&utm_campaign= amlibraries>
  • Raisman , Neal . 2002 . Embrace the oxymoron: customer service in higher education , Horsham , PA : LRP Publications .
  • Walton , Graham . 2010 . University Libraries and Students Engagement . New Review of Academic Librarianship , 16 ( 2 ) : 117 – 120 .

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