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New Review of Academic Librarianship Volume 2, 1996 - Issue 1
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Original Articles

Service level agreements

Geoffrey Ford Librarian, University of Bristol,
Pages 49-58 | Published online: 15 Oct 2009

References

  • Revill , D. and Ford , G. 1994 . editors.Working papers on service level agreements , London : SCONUL .
  • Urquhart , D.J. 1967 . “ A note on service standards for university libraries in University Grants Committee ” . In Report of the committee on libraries , 280 – 281 . London : HMSO . (Annex to appendix 9 of the Parry report).

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