The impact of skills training on the burnout and distress of employment service case managers

References

• Australian Bureau of Statistics . 1999 . Labour Force Survey: June 1999 , Canberra : Australian Government Publishing Service .
   Google Scholar
• Banks , M. H. , Clegg , C. W. , Jackson , P. R. , Kemp , N. J. , Stafford , E. M. and Wall , T. D. 1980 . The Use of the General Health Questionnaire as an Indicator of Mental Health in Occupational Studies . Journal of Occupational Psychology , 53 : 187 – 194 .
   Web of Science ®Google Scholar
• Beehr , T. A. and Newman , J. E. 1978 . Job Stress, Employee Health, and Organizational Effectiveness: a facet analysis, model, and literature review . Personnel Psychology , 31 : 665 – 699 .
   Web of Science ®Google Scholar
• Brief , A. P. , Burke , M. J. , George , J. M. , Robinson , B. S. and Webster , J. 1988 . Should Negative Affectivity Remain an Unmeasured Variable in the Study of Job Stress? . Journal of Applied Psychology , 73 : 193 – 198 .
   PubMed Web of Science ®Google Scholar
• Cherniss , C. 1995 . Beyond Burnout: helping teachers, nurses, therapists and lawyers recover from stress and disillusionment , New York : Routledge .
   Google Scholar
• Cordes , C. L. and Dougherty , T. W. 1993 . A Review and Integration of Research on Job Burnout . Academy of Management Review , 16 : 621 – 658 .
   Web of Science ®Google Scholar
• Costa , P. T. Jr . 1987 . Neuroticism, Somatic Complaints and Disease: is the bark worse than the bite? . Journal of Personality , 55 : 299 – 316 .
   PubMed Web of Science ®Google Scholar
• Eysenck , H. J. and Eysenck , S. B. G. 1991 . Manual of the Eysenck Personality Scales (EPS Adult) , London : Hodder & Stoughton .
   Google Scholar
• Goddard , R. C. and Patton , W. 1998 . “ A Comparison Between Burnout Levels of Case Management Staff and Non-case Management Staff Working Directly with the Unemployed ” . In Unemployment: economic promise and political will , Edited by: Carson , E. , Jamrozik , A. and Winefield , T. Brisbane : Australian Academic Press .
   Google Scholar
• Goldberg , D. P. 1978 . Manual of the General Health Questionnaire , Slough : NFER .
   Google Scholar
• Goldberg , D. P. and Williams , P. 1988 . A User's Guide to the General Health Questionnaire , Windsor : NFER .
   Google Scholar
• Iverson , R. D. , Olekalns , M. and Erwin , P. J. 1998 . Affectivity, Organizational Stressors, and Absenteeism: a causal model of burnout and its consequences . Journal of Vocational Behavior , 52 : 1 – 23 .
   Web of Science ®Google Scholar
• Kahill , S. 1988 . Symptoms of Professional Burnout: a review of the empirical evidence . Canadian Psychology , 29 : 284 – 297 .
   Web of Science ®Google Scholar
• Lee , R. T. and Ashforth , B. E. 1996 . A Meta-analytic Examination of the Correlates of the Three Dimensions of Job Burnout . Journal of Applied Psychology , 81 : 123 – 133 .
   PubMed Web of Science ®Google Scholar
• Leiter , M. P. 1993 . “ Burnout as a Developmental Process: consideration of models ” . In Professional Burnout: recent developments in theory and research , Edited by: Schaufeli , B. W. , Maslach , C. and Marek , T. Washington, DC : Taylor & Francis .
   Google Scholar
• Maslach , C. 1982 . Burnout, the Cost of Caring , Englewood Cliffs : Prentice-Hall .
   Google Scholar
• Maslach , C. and Goldberg , J. 1998 . Prevention of Burnout: new perspectives . Applied and Preventive Psychology , 7 : 63 – 74 .
   Web of Science ®Google Scholar
• Maslach , C. and Leiter , M. P. 1997 . The Truth about Burnout: how organizations cause personal stress and what to do about it , San Francisco : Jossey-Bass .
   Google Scholar
• Maslach , C. , Jackson , S. E. and Leiter , M. P. 1996 . Maslach Burnout Inventory Manual , 3rd edn , Palo Alto : Consulting Psychologists Press .
   Google Scholar
• McCrae , R. R. 1990 . Controlling Neuroticism in the Measurement of Stress . Stress Medicine , 6 : 237 – 241 .
   Google Scholar
• Moyle , P. 1995 . The Role of Negative Affectivity in the Stress Process: test of alternative models . Journal of Organizational Behavior , 16 : 647 – 668 .
   Web of Science ®Google Scholar
• Piedmont , R. L. 1993 . A Longitudinal Analysis of Burnout in the Health Care Setting: the role of personal dispositions . Journal of Personality Assessment , 61 : 457 – 473 .
   PubMed Web of Science ®Google Scholar
• Prosser , D. , Johnson , S. , Kuipers , E. , Szmukler , G. , Bebbington , P. and Thornicroft , G. 1996 . Mental Health, Burnout and Job Satisfaction Among Hospital and Community-based Mental Health Staff . British Journal of Psychiatry , 169 : 334 – 337 .
   PubMed Web of Science ®Google Scholar
• Selye , H. 1967 . Stress in Health and Disease , Boston : Butterworth .
   Google Scholar
• Spector , P. E. , Dwyer , D. J. and Jex , S. M. 1988 . Relation of Job Stressors to Affective, Health, and Performance Outcomes: a comparison of multiple data sources . Journal of Applied Psychology , 73 : 11 – 19 .
   PubMed Web of Science ®Google Scholar
• Watson , D. and Clarke , L. A. 1984 . Negative Affectivity: the disposition to experience aversive emotional states . Psychological Bulletin , 96 : 465 – 490 .
   PubMed Web of Science ®Google Scholar
• Winefield , A. H. , Tiggemann , M. and Winefield , H. R. 1991 . The Psychological Impact of Unemployment and Unsatisfactory Employment in Young Men and Woman: longitudinal and cross-sectional data . British Journal of Psychology , 82 : 473 – 486 .
   PubMed Web of Science ®Google Scholar
• Zellars , K. L. , Perrewe , P. L. and Hochwarter , W. A. 1999 . Mitigating Burnout Among High-NA Employees in Health Care: what can organizations do? . Journal of Applied Social Psychology , 29 : 2250 – 2271 .
   Web of Science ®Google Scholar