1,719
Views
104
CrossRef citations to date
0
Altmetric
Original Articles

Outside of the corporate mainstream and excluded from the work community: A study of diversity, job satisfaction and well-being

Pages 133-157 | Published online: 01 Jul 2010

  • COOPER , C. and MARSHALL , J. 1991 . “ Sources of managerial and white collar stress ” . In Stress at work , Edited by: COOPER , C. and PAYNE , R. 81 – 106 . New York : Wiley .
  • CORDES , C. and DOUGHERTY , T.W. 1993 . A review and an integration of research on job burnout . Academy of Management Review , 18 : 621 – 656 .
  • COX , T.H. 1994 . Cultural diversity in organizations , San Francisco : Berrett-Koehler .
  • COX , T.H. and BLAKE , S. 1991 . Managing cultural diversity: Implications for organizational competitiveness . Academy of Management Executive , 5 : 45 – 56 .
  • CUMMINGS , A. , ZHOU , J. and OLDHAM , G.R. Demographic differences and employee work outcomes: Effects on multiple comparison groups . Paper presented at the annual meeting of the Academy of Management . Atlanta.
  • DAILEY , R.C. and KIRK , D.J. 1992 . Distributive and procedural justice as antecedents to job dissatisfaction and intent to turnover . Human Relations , 45 (3) : 305 – 317 .
  • DE JONG , J. and SCHAUFELT , W.B. 1998 . Job characteristics and employee well being: A test of Warr's Vitamin Model in health care workers using structural equation modeling . Journal of Organizational Behavior , 19 : 387 – 407 .
  • DEFRANK , R.S. and IVANCEVICH , J.M. 1998 . Stress on the job: An executive update . Academy of Management Executive , 12 (3) : 55 – 66 .
  • EL-BASSEL , N. , GUTERMAN , N. , BARGAL , D. and Su , K.H. 1998 . Main and buffering effects of emotional support on job and health-related strains: A national survey of Israeli social workers . Employee Assistance Quarterly , 13 (3) : 1 – 19 .
  • ELY , R. 1994 . The effects of organizational demographics and social identity on relationships among professional women . Administrative Science Quarterly , 39 : 203 – 238 .
  • FERNANDEZ , J.P. 1991 . Managing a diverse workforce: Regaining the competitive edge , Lexington, MA : Lexington Books .
  • FESTINGER , L. 1957 . A theory of cognitive dissonance , Stanford : Stanford University Press .
  • FRENCH , J.R.P. Jr , CAPLAN , R.D. and VAN HARRISON , R. 1982 . The mechanisms of job stress and strain , Chichester : Wiley .
  • GANT , L.M. , NAGDA , B.A. , BRABSON , H.V. , JAYARATNE , S. , CHESS , W.A. and SINGH , A. 1993 . Effects of social support and undermining on African American workers perceptions of coworker and supervisor relationships and psychological well-being . Social Work , 38 : 158 – 164 .
  • GOLDBERG , I.D. 1978 . Manual for the General Health Questionnaire , Windsor : NFER-Nelson .
  • GOODCHILD , M.E. and DUNCAN-JONES , P. 1985 . Chronicity and the General Health Questionnaire . British Journal of Psychiatry , 146 : 55 – 61 .
  • GREENGLASS , E. , FISKENBAUM , L and BURKE , R.J. 1996 . Components of social support, buffering effects and burnout: Implications for psychological functioning . Anxiety, Stress and Coping , 9 : 185 – 197 .
  • GREENHAUS , J.H. , PARASURAMAN , S. and WORMLEY , W. 1990 . Effects of race on organizational experiences, job performance evaluations and career outcomes . Academy of Management Journal , 33 : 54 – 86 .
  • HAN , S.P. and SHAVITT , S. 1994 . Persuasion and culture-advertising appeals in individualistic and collectivistic societies . Journal of Experimental and Social Psychology , 30 (4) : 326 – 350 .
  • HARRISON , J. KLINE and HUBBARD , RUSSELL . 1998 . "Antecedents to Organizational Commitment Among Mexican Employees of a U.S. Firm in Mexico," . Journal of Social Psychology , 138 ( 5 ) : 609 – 623 .
  • HENDERSON , G. 1994 . Cultural diversity in the workplace , CT : Praeger .
  • HIEW , C.C. 1995 . Job stress in the shifting Canadian economy . Stress and Emotion , 15 : 103 – 119 .
  • HOBFALL , S.E. , FREEDY , J. , LANE , C. and GELLER , P. 1990 . Conservation of social resources: Social support resource theory . Journal of Social and Personal Relationships , 7 : 465 – 478 .
  • IBARRA , H. 1993 . Personal networks of women and minorities in management: A conceptual framework . Academy of Management Review , 18 : 56 – 87 .
  • IBARRA , H. 1995 . Race, opportunity, and diversity of social circles in managerial networks . Academy of Management Journal , 38 (3) : 673 – 703 .
  • ITZHAKY , H. 1995 . Effects of organizational and role components on job satisfaction: A study of nonprofessional women workers . Administration in Social Work , 19 (3) : 1 – 16 .
  • JACKSON , S.E. and RUDERMAN , M.N. , eds. 1995 . Diversity in workteams: Research paradigms for a changing workplace , Washington, DC : American Psychological Association .
  • JACKSON , S.E. , MAY , K.E. and WHTTNEY , K. 1995 . “ Understanding the dynamics of diversity on decision making teams ” . In Team Effectiveness and Decision-Making in Organizations: 204-261 , Edited by: GUZZO , R.A. and SALAS , E. San Francisco : Jossey-Bass .
  • JEX , S.M. and BEEHR , T. A. 1991 . The meaning of occupational stress items to survey respondents . Journal of Applied Psychology , 77 : 623 – 628 .
  • JUDY , R.W. and D'AMICO , C. 1997 . Workforce 2020: Work and workers in the 21st century , Indianapolis, IN : Hudson Institute .
  • KNOOP , R. 1995 . Work values and job satisfaction . The Journal of Psychology , 128 (6) : 680 – 693 .
  • KOESKE , G.F. and KOESKE , R.D. 1993 . A preliminary test of a stress-strain-outcome model for reconceptualizing the burnout phenomenon . Journal of Social Service Research , 17 (3/4) : 107 – 135 .
  • KONRAD , A.M. and GUTEK , B.A. 1987 . “ Theory and research on group composition: Applications to the status of women and ethnic minorities ” . In Interpersonal Processes , Edited by: OSKAMP , S. and SPACAPAN , S. 85 – 121 . Newbury Park, CA : Sage .
  • KOSSEK , E.E. and ZONIA , S.C. 1993 . Assessing diversity climate: A field study of reactions to employer efforts to promote diversity . Journal of Organizational Behavior , 14 : 61 – 81 .
  • LARKEY , L.K. 1996 . Toward a theory of communicative interactions in culturally diverse workgroups . Academy of Management Review , 21 (2) : 463 – 491 .
  • LAWLER , E. III . 1994 . “ Creating the high involvement organization ” . In Organizing for the future , Edited by: GALBRATTH , J. and LAWLER , E. III . 172 – 193 . San Francisco : Jossey-Bass .
  • LEARY , M.R. and DOWNS , D.L. 1995 . “ Interpersonal functions of the self-esteem motive: The self-esteem system as a sociometer ” . In Efficacy, agency, and self-esteem , Edited by: KERNIS , M. New York : Plenum .
  • LEUNG , K. , SMTTH , P.B. , WANG , Z. and SUN , H. 1996 . Job satisfaction in joint venture hotels in China: An organizational justice analysis . Journal of International Business [Special issue] , : 947 – 962 .
  • LONG , B.C. 1998 . Coping with workplace stress: A multiple-group comparison of female managers and clerical workers . Journal of Counseling Psychology , 45 (1) : 65 – 78 .
  • MARTIN , P.Y. 1985 . “ Group sex composition in work organizations: A structural-normative model ” . In Research in the sociology of organizations , Edited by: BACHRACH , S.B. and MTTCHELL , S.M. Vol. 4 , Greenwich, CT : JAI Press .
  • MCFARLIN , D.B. and SWEENEY , P.D. 1992 . Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes . Academy of Management Journal , 35 (3) : 626 – 637 .
  • MEAD , G.H. 1982 . The individual and the social self: Unpublished works of George Herben Mead , Edited by: MILLER , D. Chicago : University of Chicago Press .
  • MILLIKEN , F.J. and MATTNS , L.L. 1996 . Searching for common threads: Understanding the multiple effects of diversity in organizational groups . Academy of Management Review , 21 (2) : 402 – 433 .
  • MOR BARAK , M.E. 2000 . The inclusive workplace: An ecosystems approach to diversity management . Social Work , 45 (4) : 339 – 354 .
  • MOR BARAK , M.E. and CHERIN , D.A. 1998 . A tool to expand organizational understanding of workforce diversity: Exploring a measure of inclusion-exclusion . Administration in Social Work , 22 (1) : 47 – 65 .
  • MOR BARAK , M.E. , CHERIN , D.A. and BERKMAN , S. 1998 . Organizational and personal dimensions in diversity climate: Ethnic and gender differences in employee perceptions . Journal of Applied Behavioral Sciences , 34 (1) : 82 – 104 .
  • MORRISON , A.M. and VON GLINOW , M. A. 1990 . Women and minorities in management . American Psychologist , 45 : 200 – 208 .
  • MOSSHOLDER , K.W. , BENNETT , N. and MARTIN , C.L. 1998 . A multilevel analysis of procedural justice context . Journal of Organizational Behavior , 19 : 131 – 141 .
  • MUELLER , C.W. and WALLACE , J.E. 1996 . Justice and the paradox of the contented female worker . Social Psychology Quarterly , 59 (4) : 338 – 349 .
  • MULLEN , B. and GOETHALS , G.R. 1987 . Theories of group behavior , New York : Springer .
  • NKOMO , S. and KOSSEK , E. 2000 . “ Managing diversity: Human resource issues ” . In Managing human resources in the 21st century: From core concepts to strategic choice , Edited by: KOSSEK , E. and BLOCK , R. Cincinnati : South-West College Publishing . module 9
  • O'LEARY , V.E and ICKOVICS , J.R. 1992 . “ Cracking the glass ceiling: Overcoming isolation and discrimination ” . In Womanpower: Managing in times of demographic turbulence , Edited by: SEKERAM , U. and LEONG , F. 7 – 30 . Beverly Hills : Sage .
  • PARKES , K. , MENDHAM , C.A. and VON RABENAU , C. 1994 . Social support and the demand-discretion model of job stress: Tests of additive and interactive effects in two samples . Journal of Vocational Behavior , 44 : 91 – 113 .
  • PAYNE , R. 1980 . “ Organizational stress and support ” . In Current contents in occupational stress , Edited by: COOPER , C.L. and PAYNE , R. New York : Wiley .
  • PORTER , L and LAWLER , E.E. III. 1968 . Managerial attitudes and performance , Homewood, IL : R.D. Irwin .
  • PRICE , J.L and MUELLER , C.W. 1986 . Handbook of organizational measurement , Marshfield, MA : Pittman .
  • QUINN AND STAINES . 1979 . Quality of employment survey, 1973-1977: Panel/principal investigators , Ann Arbor, MI : Inter-University Consortium for Political and Social Research .
  • RIX , S.E. 1990 . Older workers (Ch. 2) , Oxford : Clio Press .
  • RIZZO , J.R. , HOUSE , R.J. and LIRTZMAN , S.I. 1970 . Role conflict and ambiguity in complex organizations . Administrative Science Quarterly , 15 : 150 – 163 .
  • RUHM , C.J. 1990 . Career jobs, bridge employment, and retirement , Edited by: DOERINGER , P.B. 92 – 110 . Ithaca, NY : ILR Press .
  • SANCHEZ , J.I. and BROCK , P. 1996 . Outcomes of perceived discrimination among Hispanic employees: Is diversity management a luxury or a necessity? . Academy of Management Journal , 39 : 704 – 719 .
  • SARASON , I.G. , SARASON , B.R. , BROCK , D.M. and PIERCE , G.R. 1996 . Social support: Current status, current issues . Stress and Emotion , 16 : 3 – 27 .
  • SCAHPPE , STEPHEN, P. 1998 . The influence of job satisfaction, organizational commitment and fairness perceptions on organizational citizenship behavior . Journal of Psychology , 132 (3) : 277 – 290 .
  • SCHAUFELI , W.B. , VAN DIERDENDONCK , D. and VAN GORP , K. 1996 . Burnout and reciprocity: Towards a dual-level social exchange model . Work and Stress , 10 : 225 – 237 .
  • SCHULZ , R. , GREENLEY , J.R. and BROWN , R. 1995 . Organization, management and client effects on staff burnout . Journal of Health and Social Behavior , 36 : 333 – 345 .
  • SESSA , V.I. and JACKSON , S.E. 1995 . Diversity in organizations , Edited by: CHEMERS , M.M. , OSKAMP , S. and COSTANZO , M. A. Thousand Oaks : Sage .
  • SNOW , D.L. and KLINE , M.L. 1995 . “ Preventive interventions in the workplace to reduce negative psychiatric consequences of work and family stress ” . In Does stress cause psychiatric illness? , Edited by: MAZURE , C.M. Washington DC : American Psychiatric Press, Inc. .
  • SPECTOR , P.E. 1997 . Job satisfaction: Application, assessment, causes, and consequences , Thousand Oaks : Sage .
  • STEEL , R.P. , JENNINGS , K.R. and LINDSEY , J.T. 1990 . Quality circle problem solving and common cents: Evaluation study findings from a United States federal mint . Journal of Applied Behavioral Science , 26 : 365 – 381 .
  • STRAITS , B.C. 1996 . Ego-net diversity: Same and cross-sex coworker ties . Social Networks , 18 : 29 – 45 .
  • SWEENEY , P.D. and MCFARLIN , D.B. 1997 . Process and outcome: Gender differences in the assessment of justice . Journal of Organizational Behavior , 18 : 83 – 98 .
  • SZILAGYI , A.D. , SIMS , H.P. and KELLER , R.T. 1976 . Role dynamics, locus of control, and employee attitudes and behavior . Academy of Management Journal , 19 : 259 – 276 .
  • TAJFEL , H. 1978 . Human groups and social categories: Studies in social psychology , Cambridge, MA : Cambridge University Press .
  • TAJFEL , H. 1982 . Social identity and intergroup relations , Cambridge, MA : Cambridge University Press .
  • TAJFEL , H. and TURNER , J.C. 1986 . “ The social identity theory of intergroup behavior ” . In Psychology of Intergroup Relations , Edited by: WORCHEL , S. and AUSTIN , W.G. 7 – 24 . Chicago, IL : Nelson-Hall .
  • TATA , J. and BOWES-SPERRY , L. 1996 . Emphasis on distributive, procedural and interactional justice differential perceptions of men and women . Psychological Reports , 79 : 1327 – 1330 .
  • TAYLOR , D.M. and MOGHADDAM , P.M. 1994 . Theories of intergroup relations: International social psychological perspectives , New York : Praeger .
  • TSUI , A.S. , EGAN , T.D. and XIN , K.R. 1995 . “ Diversity in organizations ” . In Diversity in organizations , Edited by: CHEMERS , M.M. , OSKAMP , S. and COSTANZO , M.A. Thousand Oaks : Sage .
  • TURNER , J.C. 1987 . Rediscovering the social group: A self-categorization theory , Oxford : Basil Blackwell .
  • TYLER , P. and CUSHWAY , D. 1998 . Stress and well being in health-care staff: The role of negative affectivity, and perceptions of job demand and discretion . Stress Medicine , 14 : 99 – 107 .
  • UM , M.-Y and HARRISON , D.F. 1998 . Role Stressors, burnout, mediators and job satisfaction: A stress--strain-outcome model and an empirical test . Social Work Research , 22 (2) : 101 – 115 .
  • VAN DEN Bos , K. , WILKE , H.A.M. , LIND , E.A. and VERMUNT , R. 1998 . Evaluating outcomes by means of the fair process effect: Evidence for different processes in fairness and satisfaction judgments . Journal of Personality and Social Psychology , 74 (6) : 1493 – 1503 .
  • VAN DIERDENDONCK , D. , SCHAUFELI , W.B. and BUUNK , B.P. 1996 . Inequity among human service professionals: Measurement and relation to burnout . Baste and Applied Social Psychology , 18 (4) : 429 – 451 .
  • VINOKUR-KAPLAN , D. , JAYARANTE , S. and CHESS , W.A. 1994 . Job satisfaction and retention of social workers in public agencies, non-profit agencies, and private practice: the impact of workplace conditions and motivators . Administration in Social Work , 18 (3) : 93 – 121 .
  • WESOLOWSKI , M.A. and MOSSHOLDER , K.W. 1997 . Relational demography in supervisorsubordinate dyads: Impact on subordinate job satisfaction, burnout and perceived procedural justice . Journal of Organizational Behavior , 18 : 351 – 362 .
  • YODER , J.D. 1991 . Rethinking tokenism: Looking beyond numbers . Gender and Society , 5 : 178 – 192 .
  • ZlNNER , L . 1988 . Tokenism and women in the workplace: The limits of gender-natural theory . Social Problems , 35 : 64 – 77 .
  • ZOHAR , D. 1995 . The justice perspective of job stress . Journal of Organizational Behavior , 16 : 487 – 495 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.