2,301
Views
26
CrossRef citations to date
0
Altmetric
Case Report

A case study of kanban implementation within the pharmaceutical supply chain

, &
Pages 239-255 | Received 26 Nov 2014, Accepted 19 Jul 2015, Published online: 18 Sep 2015

References

  • Al-Araidah, O., A. Momani, M. Khasawneh, and M. Momani. 2010. “Lead-time Reduction Utilizing Lean Tools Applied to Healthcare: The Inpatient Pharmacy at a Local Hospital.” Journal for Healthcare Quality 32 (1): 59–66.
  • Arora, S., and N. Sevdalis. 2010. “Systems Approach to daily clinical care.” International Journal of Surgery 8 (2): 164–166.
  • Arora, S., T. Tierney, N. Sevdalis, R. Aggarwal, R. Nestel, W. Woloshynowych, A. Darzi, and R. Kneebone. 2010. “The Imperial Stress Assessment Tool (ISAT): A Feasible, Reliable and Valid Approach to Measuring Stress in the Operating Room.” World Journal Of Surgery 34: 1756–1763. doi:10.1007/s00268-010-0559-4.
  • Bale, M., and A. Regnier. 2007. “Lean as a Learning System in a Hospital Ward.” Leadership in Health Services 20 (1): 33–41.
  • Bamford, D. 2011. “The Lean Leadership Paradigm.” Session at Lean Management Journal Annual Conference, Birmingham, June 2011.
  • Bamford, D., and P. Forrester. 2010. Essential Guide for Operations Managers: Concepts and Case Notes. London: John Wiley & Sons.
  • Bamford, D., P. Forrester, B. Dehe, and R. Leese. 2015. “Partial and Iterative Lean Implementation: Two Case Studies.” International Journal of Operations and Production Management 35 (5): 702–727.
  • Barber, N. 2005. “Regulating Pharmaceuticals in Europe: Striving for Efficiency, Equity and Quality.” Quality and Safety in Health Care 14 (3): 227–228. doi:10.1136/qshc.2004.012070.
  • Bem-Tovim, D., J. Bassham, D. Bolch, M. A. Martin, M. Dougherty, and M. Szwarcbord. 2007. “Lean Thinking Across a Hospital: Redesigning Care at the Flinders Medical Centre.” Australian Health Review 31: 10–15.
  • Brandao de Souza, L. 2009. “Trends and Approaches in Lean Healthcare.” Leadership in Health Services 22 (2): 121–139.
  • Breyfogle, F., and A. Salveker. 2004. Lean Six Sigma in Sickness and in Health. Austin, TX: Smarter Solutions.
  • Bryman, A., and E. Bell. 2007. Business Research Methods. Oxford: Oxford University Press.
  • Burgess, N., and Z. Radnor. 2013. “Evaluating Lean in Healthcare.” International Journal of Health Care Quality Assurance 26 (3): 220–235.
  • Cheng, S., D. Bamford, M. Papalexi, and B. Dehe. 2015. “Improving Access to Health Services – Challenges in Lean Application.” International Journal of Public Sector Management 28 (2): 121–135.
  • Cole, J., and Z. Radnor. 2010. “How Healthy is the Annual Health Check?” International Journal of Health Care Quality Assurance 23 (6): 537–553.
  • Corbett, S. 2007. “Beyond Manufacturing: The Evolution of Lean Production.” The McKinsey Quarterly 3: 95–105.
  • Davies, C. L., and P. Walley. 2000. “Clinical Governance and Operations Management Methodologies.” International Journal of Health Care Quality Assurance 13 (1): 21–26.
  • Dickson, E. W., Z. Anguelov, D. Vetterick, A. Eller, and S. Singh. 2009. “Use of Lean in the Emergency Department: A Case Series of 4 Hospitals.” Annals of Emergency Medicine 54: 504–510.
  • Ding, M. J., F. Ferry Jie, Kevin A. Parton, and M. J. Matanda. 2014. “Relationships between Quality of Information Sharing and Supply Chain Food Quality in the Australian Beef Processing Industry.” The International Journal of Logistics Management 25 (1): 85–108.
  • DoH (Department of Health). 2010. “New Study on Medicine Waste.” Accessed March 20, 2011. http://www.dh.gov.uk/en/Aboutus/Features/DH_122051.
  • Drummond-Hay, R., and D. Bamford. 2009. “A Case Study into Planning and Change Management Within the UK National Health Service.” International Journal of Public Sector Management 22 (4): 324–337.
  • Fawcett, S. E., M. A. Waller, and A. M. Fawcett. 2010. “Elaborating a Dynamic Systems Theory to Understand Collaborative Inventory Successes and Failures.” The International Journal of Logistics Management 21 (3): 510–537.
  • Fillingham, D. 2007. “Can Lean Save Lives?” Leadership in Health Services 20 (4): 231–241.
  • Framinan, J. M., P. L. Gonzalez, and R. Ruiz-Usano. 2006. “Dynamic Card Controlling in a CONWIP System.” International Journal of Production Economics 99: 102–116.
  • Frohlich, M., and R. Westbrook. 2001. “Arcs of Integration: An International Study of Supply Chain Strategies.” Journal of Operations Management 19 (2): 185–200.
  • Fujimoto, T. 1999. Organisational for Effective Product Development – The Case of the Global Automobile Industry. Boston, MA: Harvard University Graduate School of Business Administration.
  • Furman, C., and R. Caplan. 2007. “Applying the Toyota Production System: Using a Patient Safety Alert System to Reduce Error.” The Joint Commission Journal on Quality and Patient Safety 33 (7): 376–386.
  • Ghadge, A., S. Dani, and R. Kalawsky. 2012. “Supply Chain Risk Management: Present and Future Scope.” The International Journal of Logistics Management 23 (3): 313–339.
  • Goetschalckx, M., C. J. Vidal, and K. Dogan. 2002. “Modeling and Design of Global Logistics Systems: A Review of Integrated Strategic and Tactical Models and Design Algorithms.” European Journal of Operational Research 143 (1): 1–18.
  • Gong, Q., Y. Yang, and S. Wang. 2014. “Information and Decision-making Delays in MRP, KANBAN, and CONWIP.” International Journal of Production Economics 156: 208–213.
  • Graves, R., J. M. Konopka, and R. J. Milne. 1995. “Literature Review of Material Flow Control Mechanisms.” Production, Planning and Control 6: 395–403.
  • Groos, J. M., and K. R. McLnnis. 2003. Kanban Made Simple: Demystifying and Applying Toyota's Legendary Manufacturing Process. New York: AMA-COM.
  • Grove, A. L., J. O. Meredith, M. Macintyre, J. Angelis, and K. Neailey. 2010a. “Challenges Faced by a UK Health Visiting Service During Lean Implementation.” Leadership in Health Services 23: 204–218.
  • Grove, A. L., J. O. Meredith, M. Macintyre, J. Angelis, and K. Neailey. 2010b. “Lean Implementation in Primary Care Health Visiting Services in National Health Service UK.” Quality and Safety in Health Care 19: 43. doi:10.1136/qshc.2009.039719.
  • Guthrie, J. 2006. “The Joys of a Health Service Driven by Toyota.” Financial Times, June 22.
  • Hines, P., P. Found, and R. Harrison. 2008. Staying Lean: Thriving, Not Just Surviving. 1st ed. Cardiff: Lean Enterprise Research Centre, Cardiff University.
  • Hines, P., M. Holweg, and N. Rich. 2004. “Learning to Evolve: A Review of Contemporary Lean Thinking.” International Journal of Operations & Production Management 24 (10): 994–1011.
  • Hiranabe, K. 2008. “Kanban Applied to Software Development: From Agile to Lean.” http://www.infoq.com/articles/hiranabe-lean-agile-kanban.
  • Hofer, A. R., C. Hofer, C. Eroglu, and M. A. Waller. 2011. “An Institutional Theoretic Perspective on Forces Driving Adoption of Lean Production Globally: China vis-à-vis the USA.” The International Journal of Logistics Management 22 (2): 148–178.
  • Holden, R. J. 2011. “Lean Thinking in Emergency Departments: A Critical Review.” Annals of Emergency Medicine 57 (3): 265–278.
  • Holweg, M. 2007. “The Genealogy of Lean Production.” Journal of Operations Management 25: 420–437.
  • Inman, R. A., R. S. Sale, K. W. Green Jr, and D. Whitten. 2011. “Agile Manufacturing: Relation to JIT, Operational Performance and Firm Performance.” Journal of Operations Management 29 (4): 343–355.
  • Institute for Healthcare Improvement. 2005. Going Lean in Health Care. Innovation Series 7. Cambridge, MA: Institute for Healthcare Improvement.
  • Institute of Medicine. 2007. Hospital-based Emergency Care: At the Breaking Point. Washington, DC: National Academies Press.
  • Jamali, D., M. Hallal, and H. Abdallah. 2010. “Corporate Governance and Corporate Social Responsibility: Evidence from the Healthcare Sector.” Corporate Governance 10 (5): 590–602.
  • Jimmerson, C., D. Weber, and D. Sobek. 2004. “Piloting Waste and Errors: Piloting Lean Principles at IHC.” Joint Commission Journal on Quality and Safety 31 (5): 249–257.
  • Jones, D., and A. Mitchell. 2006. Lean Thinking for the NHS. London: NHS Confederation.
  • Joosten, T., I. Bongers, and R. Janssen. 2009. “Application of Lean Thinking to Health Care: Issues and Observations.” International Journal for Quality in Health Care 21: 341–347.
  • Junior, M. L., and M. G. Filho. 2010. “Variations of the Kanban System: Literature Review and Classification.” International Journal of Production Economics 125: 13–21.
  • Kelly, A., M. Bryant, L. Cox, and D. Jolley. 2007. “Improving Emergency Department Efficiency by Patient Streaming to Outcomes-Based Teams.” Australian Health Review 31 (1): 16–21.
  • Khurrum, M., S. Bhutta, A. L. Rosado–Feger, F. Huq, and A. Muzaffar. 2013. “Exploratory Study of Adoption of Lean Management Practices in Pakistani Textile Firms.” International Journal of Services and Operations Management 15 (3): 338–357.
  • Kniberg, H. 2009. “Kanban vs. Scrum – How to Make the Most of Both.” http://www.crisp.se/henrik.kniberg/Kanban-vs-Scrum.pdf.
  • Kostagiolas, P., D. Kaitelidou, and M. Hatzopoulou. 2008. Improving the Quality of Health Services. Athens: Papasotiriou.
  • Kouri, I. A., T. J. Salmimaa, and I. H. Vilpola. 2008. Novel Algorithms and Techniques in Telecommunication, Automation and Industrial Electronics, 99–104. Science Business Media. Berlin: Springer.
  • Kumar, C. S., and R. Panneerselvam. 2007. “Literature Review of JIT-KANBAN System.” The International Journal of Advanced Manufacturing Technology 32: 393–408.
  • LaGanga, L. R. 2011. “Lean Service Operations: Reflections and New Directions for Capacity Expansion in Outpatient Clinics.” Journal of Operations Management 29 (5): 422–433.
  • Laursen, M., F. Gertsen, and J. Johanson. 2003. Applying Lean Thinking in Hospitals – Exploring Implementation Difficulties. Aalborg, Denmark: Center for Industrial Production.
  • Lin, C. J., F. F. Chen, and Y. M. Chen. 2013. “Knowledge Kanban System for Virtual Research and Development.” Robotics and Computer-Integrated Manufacturing 29: 119–134.
  • Lodge, A., and D. Bamford. 2008. “Using Lean Techniques in Radiology Waiting Time Improvement: A Case Study.” Public Money and Management 28 (1): 49–52.
  • Losonci, D., K. Demeter, and I. Jenei. 2011. “Factors Influencing Employee Perceptions in Lean Transformations.” International Journal of Production Economics 131: 30–43.
  • Lummus, R. R., R. J. Vokurka, and B. Rodeghiero. 2006. “Improving Quality through Value Stream Mapping: A Case Study of a Physicians Clinic.” Total Quality Management & Business Excellence 17 (8): 1063–1075.
  • Mazzocato, P., C. Savage, M. Brommels, H. K. Aronsson, and J. Thor. 2010. “Lean Thinking in Healthcare, a Realist Review of the Literature.” Quality & Safety in Health Care 19 (5): 376–382.
  • Mistry, J. J. 2005. “Origins of Profitability Through JIT Processes in the Supply Chain.” Industrial Management & Data Systems 105 (6): 752–768.
  • Naufal, A., A. Jaffar, N. Yusoff, and N. Hayati. 2012. “Development of Kanban System at Local Manufacturing Company in Malaysia – Case Study.” Procedia Engineering 41: 1721–1726.
  • Ohno, T. 1988. The Toyota Production System: Beyond Large-Scale Production. Portland: Productivity Press.
  • Papadopoulou, T. C., and M. Özbayrak. 2005. “Leanness: Experiences from the Journey to Date.” Journal of Manufacturing Technology Management 16 (7): 784–807.
  • Pettersen, J., and A. Segerstedt. 2009. “Restricted Work-in-Process: A Study of Differences between KANBAN and CONWIP.” International Journal of Production Economics 118 (1): 199–207.
  • Proudlove, N., C. Moxham, and R. Boaden. 2008. “Lessons for Lean in Healthcare from Using six Sigma in the NHS.” Public Money and Management 28 (1): 27–34.
  • Raab, S. S., C. Andrew-JaJa, J. Condel, and D. J. Dabbs. 2006. “Improving Papanicolaou Test Quality and Reducing Medical Errors by Using Toyota Production System Methods.” American Journal of Obstetrics and Gynecology 194: 57–64.
  • Radnor, Z. 2010. Literature Review of Business Process Improvement Methodologies. London: Advanced Institute of Management Research.
  • Radnor, Z., and R. Boaden. 2008. “Editorial: Lean in the Public Services: Panacea or Paradox?” Public Money and Management 28 (1): 3–6.
  • Radnor, Z. J., M. Holweg, and J. Waring. 2012. “Lean in Healthcare: The Unfilled Promise?” Social Science & Medicine 74 (3): 364–371.
  • Radnor, Z., and P. Walley. 2008. “Learning to Walk Before we try to Run: Adapting Lean for the Public Sector.” Public Money & Management 28 (1): 13–20.
  • Radnor, Z., P. Walley, A. Stephens, and G. Bucci. 2006. “Evaluation of the Lean Approach to Business Management and Its use in the Public Sector (Summary Report).” Research Findings No.20/2006, Scottish Executive, Office of Chief Researcher, Edinburgh.
  • Rossetti, C., R. Handfield, and K. J. Dooley. 2011. “Forces, Trends, and Decisions in Pharmaceutical Supply Chain Management.” International Journal of Physical Distribution & Logistics Management 41 (6): 601–622.
  • Ryals, L. J., and A. S. Humphries. 2010. “Efficiency versus Value Maximisation in Co-manufacturing Relationships.” The International Journal of Logistics Management 21 (2): 309–330.
  • Safayeni, F., L. Purdy, R. Van Engelen, and S. Pal. 1991. “Difficulties of Just-in-Time Implementation: A Classification Scheme.” International Journal of Operations & Production Management 11 (7): 27–36.
  • Salaheldin, S. I. 2005. “JIT Implementation in Egyptian Manufacturing Firms: Some Empirical Evidence.” International Journal of Operations & Production Management 25 (4): 354–370.
  • Sanchez-Rodrigues, V., A. Potter, and M. M. Naim. 2010. “Evaluating the Causes of Uncertainty in Logistics Operations.” The International Journal of Logistics Management 21 (1): 45–64.
  • Savary, L., and C. Crawford-Mason. 2006. The Nun and the Bureaucrat: How They Found an Unlikely Cure for America's Sick Hospitals. Washington, DC: CC-M Productions.
  • Schneller, E., and L. Smeltzer. 2006. Strategic Management of the Health Care Supply Chain. San Francisco, CA: Jossey-Bass.
  • Silvester, K., R. Lendon, H. Bevan, R. Steyn, and P. Walley. 2004. “Reducing Waiting Times in the NHS: Is Lack of Capacity the Problem?” Clinician in Management 12 (3): 105–111.
  • Singh, M. 2005. The Pharmaceutical Supply Chain: A Diagnosis of the State-of-the-Art2. Boston: Massachusetts Institute of Technology.
  • Singh, B., S. K. Garg, S. K. Sharma, and C. Grewal. 2010. “Lean Implementation and Its Benefits to Production Industry.” International Journal of Lean Six Sigma 1 (2): 157–168.
  • Sjøberg, D. I. K., A. Johnsen, and J. Solberg. 2012. “Quantifying the Effect of Using Kanban versus Scrum: A Case Study.” IEEE Software 29 (5): 47–53.
  • Smits, M., P. P. Groenewegen, and D. R. M. Timmermans. 2009. “The Nature and Causes of Unintended Events Reported at ten Emergency Departments.” BMC Emergency Medicine 9. Accessed September 22. http://www.biomedcentral.com/1471-227X/9/16.
  • Spear, S. J. 2005. “Fixing Health Care from the Inside.” Harvard Business Review, 83 (11): 78–91.
  • Srinidhi, B., and G. K. Tayi. 2004. “Just in Time or Just in Case? An Explanatory Model with Informational and Incentive Effects.” Journal of Manufacturing Technology Management 15 (7): 567–574.
  • Stavrulaki, E., and M. Davis. 2010. “Aligning Products with Supply Chain Processes and Strategy.” The International Journal of Logistics Management 21 (1): 127–151.
  • Takahashi, K., and H. D. Myreshka. 2005. “Comparing CONWIP, Synchronized CONWIP, and KANBAN in Complex Supply Chains.” International Journal of Production Economics 93–94: 25–40.
  • Taylor, D. 2006. Supply Chain Management. Athens: Kleidarithmos.
  • Tetteh, E. 2009. “Creating Reliable Pharmaceutical Distribution Networks and Supply Chains in African Countries: Implications for Access to Medicines.” Research in Social and Administrative Pharmacy 5 (3): 286–297. doi:10.1016/j.sapharm.2008.08.001.
  • Toussaint, J. 2009. “Writing the New Playbook for U.S Health Care: Lessons from Wisconsin.” Health Affairs 28 (5): 1343–1350.
  • Toussaint, J., and R. Gerard. 2010. On the Mend. Cambridge, MA: Lean Enterprise Institute.
  • Towill, D., and M. Christopher. 2005. “An Evolutionary Approach to the Architecture of Effective Healthcare Delivery Systems.” Journal of Health Organization and Management 19 (2): 130–147.
  • Tragardh, B., and K. Lindberg. 2004. “Curing a Meager Health Care System by Lean Methods – Translating Chains of Care in the Swedish Health Care Sector.” International Journal of Health Planning and Management 19 (4): 383–398.
  • Van Lent, W., N. Goedbloed, and W. H. van Harten. 2009. “Improving the Efficiency of a Chemotherapy Unit: Applying a Business Approach to Oncology.” European Journal of Cancer 45: 800–806.
  • Vernyi, B., and T. Vinas. 2005. “Easing Into E-Kanban.” Industry Week 254 (12): 32–37.
  • Waldman, J. D., and F. P. Schargel. 2006. “Twins in Trouble II: Systems Thinking in Healthcare and Education.” Total Quality Management 17: 117–130.
  • Westwood, N., M. James-Moore, and M. Cook. 2006. Going Lean in the NHS. London: NHSI, NIfIaI.
  • Womack, J., and D. Jones. 1996. Lean Thinking. New York: Simon & Schuster.
  • Womack, J. P., D. T. Jones, and D. Roos. 1990. The Machine That Changed the World. New York: Rawson Associates.
  • Yasin, M. M., M. Wafa, and M. H. Small. 2004. “Benchmarking JIT: An Analysis of JIT Implementations in the Manufacturing Service and Public Sectors.” Benchmarking: An International Journal 11 (1): 74–92.
  • Yin, R. K. 2008. Case Study Research: Design and Methods. London: Sage.
  • Young, T., S. Brailsford, C. Connell, and R. Davies. 2004. “Using Industrial Processes to Improve Patient Care.” British Medical Journal 328, article no. 162. doi:10.1136/bmj.328.7432.162.
  • Young, T., and S. McCLean. 2008. “A Critical Look at Lean Thinking in Healthcare.” Quality and Safety in Health Care 17: 382–386.
  • Young, T., and S. McClean. 2009. “Some Challenges Facing Lean Thinking in Healthcare.” International Journal of Quality in Health Care 21: 309–310.
  • Zhang, Z., D. Bamford, C. Moxham, and B. Dehe. 2012. “Strategy Deployment Systems within the UK Healthcare Sector: A Case Study.” International Journal of Productivity and Performance Management 61 (8): 863–880.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.