A study of mediating variables of the relationship between 360° feedback and employee performance

References

• Anseel , F. and Lievens , F. 2007 . “The Long-Term Impact of the Feedback Environment on Job Satisfaction: A Field Study in a Belgian Context . Applied Psychology: An International Review , 56 ( 2 ) : 254 – 266 .
   Web of Science ®Google Scholar
• Antonioni , D. 1996 . “Designing an Effective 360-Degree Appraisal Feedback Process . Organizational Dynamics , 25 ( 2 ) : 24 – 38 .
   Google Scholar
• Antonioni , D. 2000 . “360-Degree Feedback . Industrial Management , 42 ( 3 ) : 6 – 10 .
   Google Scholar
• Atwater , L. E. , Brett , J. F. and Charles , A. C. 2007 . “Multisource Feedback: Lessons Learned and Implications for Practice . Human Resource Management , 46 ( 2 ) : 285 – 307 .
   Web of Science ®Google Scholar
• Baker , N. 2010 . “Employee Feedback Technologies in the Human Performance System . Human Resource Development International , 13 ( 4 ) : 477 – 485 .
   Google Scholar
• Baron , R. M. and Kenny , D. A. 1986 . “The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations . Journal of Personality and Social Psychology , 51 ( 6 ) : 1173 – 1182 .
   PubMed Web of Science ®Google Scholar
• Bienvenu , M. J. 1971 . “An Interpersonal Communication Inventory . Journal of Communication , 21 ( 4 ) : 381 – 388 .
   Google Scholar
• Bracken , D. W. 1994 . “Straight Talk About Multirater Feedback . Training and Development , 48 ( 9 ) : 44 – 51 .
   Google Scholar
• Bracken , D. W. and Rose , D. S. 2011 . “When Does 360-Degree Feedback Create Behaviour Change? And How Would We Know It When It Does? . Journal of Business and Psychology , 26 ( 2 ) : 183 – 192 .
   Web of Science ®Google Scholar
• Brutus , S. , Fleenor , J. W. and London , M. 1998 . “Elements of Effective 360-Degree Feedback ” . In Maximizing the Value of 360-Degree Feedback: A Process for Successful Individual and Organizational Development , Edited by: Tornow , W. W. and London , M. 11 – 27 . San Francisco : Jossey-Bass . d11
   Google Scholar
• Buchner , T. W. 2007 . “Performance Management Theory: A Look From the Performer's Perspective with Implications for HRD . Human Resource Development International , 10 ( 1 ) : 59 – 73 .
   Google Scholar
• Carlson , C. 1978 . “General Motors Quality of Work Life Efforts . Personnel , July–August
   Google Scholar
• Conger , J. and Toegel , G. 2003 . “Action Learning and Multi-Rater Feedback as Leadership Development Interventions: Popular But Poorly Deployed . Journal of Change Management , 3 ( 4 ) : 332 – 348 .
   Google Scholar
• Craver , R. F. 1983 . “AT&T's QWL Experiment: A Practical Case Study . Management Review , 72 ( 6 ) : 12 – 16 .
   PubMedGoogle Scholar
• Cronbach , L. J. 1951 . “Coefficient Alpha and the Internal Structure of Tests . Psychometrika , 16 : 297 – 334 .
   Web of Science ®Google Scholar
• Dalton , M. A. 1998 . “Best Practices: Five Rationales for Using 360-Degree Feedback in Organizations ” . In Maximizing the Value of 360-Degree Feedback: A Process for Successful Individual and Organizational Development , Edited by: Tornow , W. W. and London , M. 59 – 77 . San Francisco : Jossey-Bass .
   Google Scholar
• Dienesch , R. M. and Liden , R. C. 1986 . “Leader–Member Exchange Model of Leadership: A Critique and Further Development . Academy of Management Review , 11 ( 3 ) : 618 – 634 .
   Web of Science ®Google Scholar
• Eisenberger , R. , Fasolo , P. and Davis-LaMastro , V. 1990 . “Perceived Organizational Support and Employee Diligence, Commitment and Innovation . Journal of Applied Psychology , 75 ( 1 ) : 51 – 59 .
   Web of Science ®Google Scholar
• Eisenberger , R. , Huntington , R. , Hutchinson , S. and Sowa , D. 1986 . “Perceived Organizational Support . Journal of Applied Psychology , 71 ( 3 ) : 500 – 507 .
   Web of Science ®Google Scholar
• El-Ansary , A. I. 1993 . “Selling and Sales Management in Action: Sales Force Effectiveness Research Reveals New Insights and Reward-Penalty Patterns in Sales Force Rraining . Journal of Personal Selling and Sales Management , 13 ( 2 ) : 83 – 90 .
   Google Scholar
• Ely , R. J. , Ibarra , H. and Kolb , D. M. 2011 . “Taking Gender into Account: Theory and Designs for Women's Leadership Development Programs . Academy of Management Learning & Education , 10 ( 3 ) : 474 – 493 .
   Web of Science ®Google Scholar
• Flannigan , B. 1997 . “Turnaround From Feedback . HR Focus , 74 ( 10 ) : 3
   Google Scholar
• Frisch , M. H. 2001 . “Going Around in Circles with 360 Tools: Have They Grown too Popular for Their Own Good . Human Resource Planning , 24 ( 2 ) : 7 – 8 .
   Google Scholar
• Galimberti , C. , Ignazi , S. , Vercasi , P. and Riva , G. 2001 . “Communication and Cooperation in Networked Environments: An Experimental Analysis . CyberPsychology and Behavior , 4 ( 1 ) : 131 – 146 .
   PubMedGoogle Scholar
• Gellis , Z. D. , Johngchun , K. and Sung , C. H. 2004 . “New York State Case Manager Survey: Urban and Rural Differences in Job Activities, Job Stress and Job Satisfaction . Journal of Behavioral Health Services and Research , 31 ( 4 ) : 430 – 440 .
   PubMed Web of Science ®Google Scholar
• Ghorpade , J. 2000 . “Managing 5 Paradoxes in 360-Degree Feedback . Academy of Management Executive , 14 ( 1 ) : 140 – 150 .
   Google Scholar
• Hair , J. F. Jr. , Anderson , R. E. , Tatham , R. L. and Black , W. C. 1998 . Multivariate Data Analysis , 5th ed , Upper Saddle River , NJ : Prentice Hall .
   Google Scholar
• Hassan , S. and Rohrbaugh , J. 2009 . “Incongruity in 360-Degree Feedback Ratings and Competing Managerial Values: Evidence from a Public Agency Setting . International Public Management Journal , 12 ( 4 ) : 421 – 449 .
   Web of Science ®Google Scholar
• Hazucha , J. F. , Hezlett , S. A. and Schneider , R. J. 1993 . “The Impact of 360-Degree Feedback on Management Skills Development . Human Resource Management , 32 ( 2–3 ) : 325 – 351 .
   Google Scholar
• Hensel , R. , Meijers , F. , Leeden , R. and Kessels , J. 2010 . “360 Degree Feedback: How Many Raters are Needed for Reliable Ratings on the Capacity to Develop Competences, with Personal Qualities as Developmental Goals?” . The International Journal of Human Resource Management , 21 ( 15 ) : 2813 – 2830 .
   Web of Science ®Google Scholar
• Hutchison , S. and Garstka , M. L. 1996 . “Sources of Perceived Organizational Support: Goal Setting and Feedback . Journal of Applied Social Psychology , 26 ( 15 ) : 1351 – 1366 .
   Web of Science ®Google Scholar
• Kacmar , K. M. , Zivnuska , S. , Witt , L. A. and Gully , S. M. 2003 . “The Interactive Effect of Leader–Member Exchange and Communication Frequency on Performance Ratings . Journal of Applied Psychology , 88 ( 4 ) : 764 – 772 .
   PubMed Web of Science ®Google Scholar
• Katz , H. C. , Kochan , T. A. and Gobeille , K. R. 1983 . “Industrial Relations Performance, Economic Performance and QWL Programs: An Interplant Analysis . Industrial and Labor Relations Review , 37 ( 1 ) : 3 – 17 .
   Web of Science ®Google Scholar
• Klagge , J. 1995 . “360-Degree Sociometric Feedback for Individual and Organisational Change . Public Administration Quarterly , 19 ( 3 ) : 352 – 366 .
   Google Scholar
• Kwakman , K. 2001 . “Work Stress and Work-Based Learning in Secondary Education: Testing the Karasek Model . Human Resource Development International , 4 ( 4 ) : 487 – 501 .
   Google Scholar
• Liden , R. C. , Wayne , S. J. and Stilwell , D. 1993 . “A Longitudinal Study on the Early Development of Leader–Member Exchanges . Journal of Applied Psychology , 78 ( 4 ) : 662 – 674 .
   Web of Science ®Google Scholar
• London , M. and Smither , J. W. 1995 . “Can Multi-Source Feedback Change Perceptions of Goal Accomplishment, Self-Evaluations, and Performance-Related Outcomes? Theory-Based Applications and Directions for Research . Personnel Psychology , 48 ( 4 ) : 803 – 839 .
   Web of Science ®Google Scholar
• Mahapatra , G. P. and Chawla , N. 2002 . “Survey, Research and Experiences From 360-Degree Feedback ” . In Human Resource Development in Asia: Rrends and Challenges , Edited by: Pareek , U. , Osman-Gani , A. M. , Ramnarayan , S. and Rao , T. V. 389 – 395 . New Delhi : Oxford & IBH .
   Google Scholar
• Maurer , T. J. , Mitchell , D. R. D. and Barbeite , F. G. 2002 . “Predictors of Attitudes Toward a 360-Degree Feedback System and Involvement in Post-Feedback Management Development Activity . Journal of Occupational and Organizational Psychology , 75 ( 1 ) : 87 – 107 .
   Web of Science ®Google Scholar
• Morical , K. E. 1999 . “A Product Review: 360 assessments . Training & Development , 53 ( 4 ) : 43 – 47 .
   Google Scholar
• Nowack , K. M. 1993 . “360-Degree Feedback: The Whole Story . Training and Development , 47 ( 1 ) : 69 – 72 .
   Google Scholar
• Podsakoff , P. M. and Jing-Lih , F. “Effects of Feedback Sign and Credibility on Goal Setting and Task Performance: A Preliminary Test of Some Control Theory Propositions . Academy of Management Proceedings . pp. 198 – 202 .
   Google Scholar
• Podsakoff , P. M. , MacKenzie , S. B. , Lee , J. and Podsakoff , N. P. 2003 . “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies . Journal of Applied Psychology , 88 ( 5 ) : 879 – 890 .
   PubMed Web of Science ®Google Scholar
• Preacher , K. J. and Hayes , A. F. 2004 . “SPSS and SAS Procedures for Estimating Indirect Effects in Simple Mediation Models . Behavior Research Methods, Instruments, & Computers , 36 ( 4 ) : 717 – 731 .
   PubMedGoogle Scholar
• Rao , T. V. and Annapurna , J. 2002 . “An Exploratory Study of Changes in the Roles and Competencies of Top-Level Managers Due to 360-Degree Feedback ” . In Human Resource Development in Asia: Trends and Challenges , Edited by: Pareek , U. , Osman-Gani , A. M. , Ramnarayan , S. and Rao , T. V. 405 – 413 . New Delhi : Oxford & IBH .
   Google Scholar
• Rao , T. V. and Chawla , N. 2008 . “Impact of 360-Degree Feedback: A Follow-Up Study of Four Organizations . Research and Publications , IIMA, W.P. No. 2008-06-02
   Google Scholar
• Rao , T. V. and Rao , R. 2005 . The Power of 360 Degree Feedback: Maximizing Managerial and Leadership Effectiveness , New Delhi : Response Books .
   Google Scholar
• Rogers , E. , Rogers , C. W. and Metlay , W. 2002 . “Improving the Payoff from 360-Degree Feedback . Human Resource Planning , 25 ( 3 ) : 44 – 54 .
   Google Scholar
• Singh , N. R. 2010 . “A Conceptual Vision on 360 Degree Assessment for Entrepreneurial Appraisal . Advances in Management , 3 ( 3 ) : 25 – 31 .
   Google Scholar
• Singh , M. and Vohra , N. 2005 . “Multifaceted Feedback for Organisational Heads for Self and Organisational Development: Experiences of School Principals in India . International Journal of Training and Development , 9 ( 3 ) : 156 – 169 .
   Google Scholar
• Sobel , M. E. 1982 . “Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models ” . In Sociological Methodology , Edited by: Leinhardt , S. 290 – 312 . Washington , DC : American Sociological Association .
   Google Scholar
• Swain , G. R. and Schubot , D. B. 2004 . “Three Hundred Sixty Degree Feedback: Program Implementation in a Local Health Department . Journal of Public Health Management and Practice , 10 ( 3 ) : 266 – 271 .
   PubMedGoogle Scholar
• Tornow , W. W. 1998 . “Forces that Affect the 360-Degree Feedback Process ” . In Maximizing the Value of 360-Degree Feedback: A Process for Successful Individual and Organizational Development , Edited by: Tornow , W. W. and London , M. 78 – 100 . San Francisco : Jossey-Bass .
   Google Scholar
• Tosti , D. T. and Addison , R. M. 2009 . “360-Degree Feedback: Going Around in Circles?” . Performance Improvement , 48 ( 3 ) : 36 – 39 .
   Google Scholar
• Vukotich , G. 2010 . “The 360 Degree Process: Planning for Action . OD Practitioner , 42 ( 3 ) : 24 – 29 .
   Google Scholar
• Walton , R. E. 1973 . “Quality of Working Life: What Is It? . Sloan Management Review , 15 ( 1 ) : 11 – 21 .
   Google Scholar
• Wayne , S. J. , Shore , L. M. and Liden , R. C. 1997 . “Perceived Organizational Support and Leader Member Exchange: A Social Exchange Perspective . Academy of Management Journal , 40 ( 1 ) : 82 – 111 .
   Web of Science ®Google Scholar
• Yrle , A. C. , Hartman , S. and Galle , W. P. 2002 . “An Investigation of Relationships Between Communication Style and Leader Member Exchange . Journal of Communication Management , 6 ( 3 ) : 257 – 268 .
   Google Scholar