486
Views
8
CrossRef citations to date
0
Altmetric
Current Issues in Method and Practice

A consideration of normality in importance–performance analysis

&
Pages 979-1000 | Received 27 Apr 2014, Accepted 12 Nov 2014, Published online: 03 Jan 2015

References

  • Abalo, J., Varela, J., & Manzano, V. (2007). Importance values for Importance-Performance Analysis: A formula for spreading out values derived from preference rankings. Journal of Business Research, 60(2), 115–121. doi: 10.1016/j.jbusres.2006.10.009
  • Aguinis, H., Gottfredson, R. K., & Joo, H. (2013). Best-practice recommendations for defining, identifying, and handling outliers. Organizational Research Methods, 16(2), 270–301. doi: 10.1177/1094428112470848
  • Bacon, D. R. (2003). A comparison of approaches to Importance-Performance Analysis. International Journal of Market Research, 45(1), 55–71.
  • Bloemer, J., & Odekerken-Schroder, G. (2002). Store satisfaction and store loyalty explained by customer- and store-related factors. Journal of Customer Satisfaction, Dissatisfaction and Complaining Behavior, 15(1), 68–80.
  • Box, G. E. P., & Hill, W. J. (1974). Correcting inhomogeneity of variance with power transformation weighting. Technometrics, 16(3), 385–389. doi: 10.1080/00401706.1974.10489207
  • Chen, K. Y. (2014). Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels. Tourism Management, 40, 260–272. doi: 10.1016/j.tourman.2013.06.009
  • D'Agostino, R. B. (1982). Departures from normality, testing for. In S. Kotz, N. L. Johnson, & C. B. Read (Eds.), Encyclopedia of statistical sciences (Vol. 2. pp. 315–324). Amsterdam: North-Holland.
  • Edwards, W. (1954). The theory of decision making. Psychological Bulletin, 51(4), 380–417. doi: 10.1037/h0053870
  • Hair, J. F., Jr., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Englewood Cliffs, NJ: Prentice-Hall.
  • Han, S., Ham, S. S., Yang, I., & Baek, S. (2012). Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement. Tourism Management, 33(5), 1103–1111. doi: 10.1016/j.tourman.2011.11.023
  • Higgs, B., Polonsky, M. J., & Hollick, M. (2005). Measuring expectations: Forecast vs. ideal expectations. Does it really matter? Journal of Retailing and Consumer Services, 12(1), 49–64. doi: 10.1016/j.jretconser.2004.02.002
  • Jung, M. (2005). Determinants of exhibition service quality as perceived by attendees. Journal of Convention and Event Tourism, 7(3/4), 85–98. doi: 10.1300/J452v07n03_05
  • Kline, R. B. (2011). Principles and practice of structural equation modeling (3rd ed.). New York, NY: The Guilford Press.
  • Mardia, K. V. (1970). Measures of multivariate skewness and kurtosis with applications. Biometrika, 57(3), 519–530. doi: 10.1093/biomet/57.3.519
  • Mardia, K. V. (1980). Tests of univariate and multivariate normality. In P. Krishnaiah (Ed.), Handbook of statistics ( Vol. 1, Chap. 9, pp. 279–320). Amsterdam: North-Holland.
  • Martilla, J. A., & James, J. C. (1977). Importance–performance analysis. Journal of Marketing, 41(1), 77–79. doi: 10.2307/1250495
  • Matzler, K., Sauerwein, E., & Heischmidt, K. A. (2003). Importance-performance analysis revisited: The role of the factor structure of customer satisfaction. The Service Industries Journal, 23(2), 112–129. doi: 10.1080/02642060412331300912
  • Mikulic, J., & Prebezac, D. (2012). Accounting for dynamics in attribute-importance and for competitor performance to enhance reliability of BPNN-based importance–performance analysis. Expert Systems with Applications, 39(5), 5144–5153. doi: 10.1016/j.eswa.2011.11.026
  • Murdy, S., & Pike, S. (2012). Perceptions of visitor relationship marketing opportunities by destination marketers: An importance-performance analysis. Tourism Management, 33(5), 1281–1285. doi: 10.1016/j.tourman.2011.11.024
  • Newsom, J. (2005). Practical approaches to dealing with nonnormal and categorical variables. Retrieved from http://www.upa.pdx.edu/IOA/newsom/semclass/ho_estimate2.doc
  • Oh, H. (2001). Revisiting importance-performance analysis. Tourism Management, 22(6), 617–627. doi: 10.1016/S0261-5177(01)00036-X
  • O'Leary, S., & Deegan, J. (2005). Ireland's image as a tourism destination in France: Attribute importance and performance. Journal of Travel Research, 43(3), 247–256. doi: 10.1177/0047287504272025
  • Oliver, R. L. (1997). Customer satisfaction: A behavioral perspective on the consumer. New York, NY: McGraw-Hill.
  • Razali, N., & Wah, Y. B. (2011). Power comparisons of Shapiro–Wilk, Kolmogorov–Smirnov, Lilliefors and Anderson–Darling tests. Journal of Statistical Modeling and Analytics, 2(1), 21–33.
  • Sheng, X., Simpson, P. M., & Siguaw, J. A. (2014). U.S. winter migrants’ park community attributes: An importance–performance analysis. Tourism Management, 43, 55–67. doi: 10.1016/j.tourman.2014.01.013
  • Small, N. J. H. (1985). Multivariate normality testing for. In S. Kotz, N. L. Johnson, & C. B. Read (Eds.), Encyclopedia of statistical sciences (Vol. 6, pp. 95–100). Amsterdam: North-Holland.
  • Sorensson, A., & von Friedrichs, Y. (2013). An importance–performance analysis of sustainable tourism: A comparison between international and national tourists. Journal of Destination Marketing & Management, 2(1), 14–21. doi: 10.1016/j.jdmm.2012.11.002
  • Taylor, S. (1997). Assessing regression-based importance weights for quality perceptions and satisfaction judgments in the presence of higher order and/or interaction effects. Journal of Retailing, 73(1), 135–159. doi: 10.1016/S0022-4359(97)90018-X
  • Tversky, A., & Kahneman, D. (1981). The framing of decisions and the psychology of choice. Science, 211(4481), 453–458. doi: 10.1126/science.7455683
  • Vaske, J., Beaman, J., Stanley, R., & Grenier, M. (1996). Importance performance and segmentation: Where do we go from here? Journal of Travel & Tourism Marketing, 5(3), 225–240. doi: 10.1300/J073v05n03_04
  • Weber, K., & Roehl, W. S. (2001). Service quality issues for convention and visitor bureaus. Journal of Convention and Exhibition Management, 3(1), 1–19. doi: 10.1300/J143v03n01_01
  • Whitfield, J., & Webber, D. J. (2011). Which exhibition attributes create repeat visitation? International Journal of Hospitality Management, 30(2), 439–447. doi: 10.1016/j.ijhm.2010.07.010

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.