2,402
Views
19
CrossRef citations to date
0
Altmetric
Articles

‘All that jazz’: the relationship between music festival visitors’ motives and behavioural intentions

& ORCID Icon
Pages 2399-2414 | Received 12 Sep 2017, Accepted 03 Mar 2018, Published online: 15 Mar 2018

References

  • African Equity Empowerment Investments Limited (AEEI). (2015). Arts and culture. Retrieved from http://aeei.co.za/corporate-social-investment/arts-and-culture/
  • Ajzen, I., & Fishbein, M. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley.
  • Ajzen, I., & Fishbein, M. (1977). Attitude-behavior relations: A theoretical analysis and review of empirical research. Psychological Bulletin, 84(5), 888–918.
  • Allafrica.com. (2014). South Africa: 16th Cape Town International Jazz Festival first artist line-up announcement. Retrieved from http://allafrica.com/stories/201411181081.html
  • Bennett, A., & Peterson, R. A. (2004). Introducing music scenes. In T. D. Taylor, & P. Vandermeer (Eds.), Music scenes: Local, translocal, and virtual (pp. 1–16). Nashville, TN: Vanderbilt University Press.
  • Blunch, N. J. (2008). Introduction to structural equation modelling using SPSS and AMOS. London: SAGE.
  • Chang, S., Gibson, H., & Sisson, L. (2014). The loyalty process of residents and tourists in the festival context. Current Issues in Tourism, 17(9), 783–799.
  • Chen, C. F., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28(4), 1115–1122.
  • Chhabra, D. (2010). Student motivations: A heritage tourism perspective. Anatolia, 21(2), 249–269.
  • Clark, L. A., & Watson, D. (1995). Constructing validity: Basic issues in objective scale development. Psychological Assessment, 7(3), 309–319.
  • Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2013). Applied multiple regression/correlation analysis for the behavioral sciences. New York: Routledge.
  • Crompton, J. L. (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6(4), 408–424.
  • Cronin, J. J., Brady, M. K., & Hult, G. T. M. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218.
  • Dancer, T. (2010). Jazz festivals and intangible heritage. South African jazz heritage at the standard bank joy of jazz festival in newtown. Johannesburg: University of the Witwatersrand.
  • Devesa, M., Laguna, M., & Palacios, A. (2010). The role of motivation in visitor satisfaction: Empirical evidence in rural tourism. Tourism Management, 31(4), 547–552.
  • Dowd, T. J., Liddle, K., & Nelson, J. (2004). Music festivals as scenes: Examples from serious music, womyn’s music, and skatepunk. In A. Bennett & R. A. Peterson (Eds.), Music scenes: Local, translocal and virtual (pp. 149–167). Nashville, TN: Vanderbilt University Press.
  • Duman, T., & Mattila, A. S. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311–323.
  • espAfrika. (2017). About the Cape Town International Jazz Festival. Retrieved from http://www.espafrika.com/about-us/
  • Field, A. (2013). Discovering statistics using IBM SPSS statistics (4th ed.). Thousand Oaks, CA: SAGE Publications.
  • Formica, S., & Uysal, M. (1996). The revitalization of Italy as a tourist destination. Tourism Management, 17(5), 323–331.
  • Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6–21.
  • Frey, B. S. (1994). The economics of music festivals. Journal of Cultural Economics, 18(1), 29–39.
  • Getz, D. (2008). Event tourism: Definition, evolution, and research. Tourism Management, 29(3), 403–428.
  • Gibson, C., & Connell, J. (2012). Music festivals and regional development in Australia. Surrey: Ashgate Publishing.
  • Godin, G., & Kok, G. (1996). The theory of planned behavior: A review of its applications to health-related behaviors. American Journal of Health Promotion, 11(2), 87–98.
  • Gursoy, D., Kim, K., & Uysal, M. (2004). Perceived impacts of festivals and special events by organizers: An extension and validation. Tourism Management, 25(2), 171–181.
  • Iso-Ahola, S. E. (1980). The social psychology of leisure and recreation. Dubuque, IA: W. C. Brown Company Publishers.
  • Iso-Ahola, S. E. (1982). Toward a social psychological theory of tourism motivation: A rejoinder. Annals of Tourism Research, 9, 256–262. doi10.1016/0160-7383(82)90049-4
  • Jansson, J., & Nilsson, J. (2016). Musicians and temporary spaces: The case of music festivals in Sweden. In B. Hracs, M. Seman, & T. Virani (Eds.), The production and consumption of music in the digital age (pp. 144–157). New York: Routledge.
  • Kim, H. D., La Vetter, D., & Lee, J. H. (2006). The influence of service quality factors on customer satisfaction and repurchase intention in the Korean Professional Basketball League. International Journal of Applied Sports Sciences, 18(1), 39–58.
  • Kim, K., Sun, J., & Mahoney, E. (2008). Roles of motivation and activity factors in predicting satisfaction: Exploring the Korean cultural festival market. Tourism Analysis, 13(4), 413–425.
  • Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607–610.
  • Kruger, M., & Saayman, M. (2013). Assessing the viability of first-time and repeat visitors to an international jazz festival in South Africa. Event Management, 17(3), 179–194.
  • Kruger, M., & Saayman, M. (2017). Segmenting beyond behavioural intentions: Fine tuning music festival visitors’ music appreciation. International Journal of Event and Festival Management, 8(2), 204–223.
  • Lee, M., & Cunningham, L. F. (2001). A cost/benefit approach to understanding service loyalty. Journal of Services Marketing, 15(2), 113–130.
  • Lee, J., Graefe, A. R., & Burns, R. C. (2007). Examining the antecedents of destination loyalty in a forest setting. Leisure Sciences, 29(5), 463–481.
  • Lee, S. Y., Petrick, J. F., & Crompton, J. (2007). The roles of quality and intermediary constructs in determining festival attendees’ behavioral intention. Journal of Travel Research, 45(4), 402–412.
  • Lee, C. K., Yoon, Y. S., & Lee, S. K. (2007). Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28(1), 204–214.
  • Li, C. J., & Lin, S. Y. (2016). The service satisfaction of jazz festivals in structural equation modeling under conditions of value and loyalty. Journal of Convention & Event Tourism, 17(4), 266–293.
  • Liang, Y., Illum, S. F., & Cole, S. T. (2008). Benefits received and behavioural intentions of festival visitors in relation to distance travelled and their origins. International Journal of Event Management Research, 4(1), 12–23.
  • Luo, X., & Homburg, C. (2007). Neglected outcomes of customer satisfaction. Journal of Marketing, 71(2), 133–149.
  • Moutinho, L. (1987). Consumer behaviour in tourism. European Journal of Marketing, 21, 5–44. doi: 10.1108/EUM0000000004718
  • Oakes, S. (2010). Profiling the jazz festival audience. International Journal of Event and Festival Management, 1(2), 110–119.
  • Oliver, C. (1997). Sustainable competitive advantage: Combining institutional and resource-based views. Strategic Management Journal, 18(9), 697–713.
  • Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63, 33–44.
  • Oliver, R. L., & Burke, R. R. (1999). Expectation processes in satisfaction formation: A field study. Journal of Service Research, 1(3), 196–214.
  • Oppermann, M. (2000). Tourism destination loyalty. Journal of Travel Research, 39(1), 78–84.
  • Pallant, J. (2016). SPSS survival manual. London: McGraw-Hill Education.
  • Petrick, J. F. (2004a). First timers’ and repeaters’ perceived value. Journal of Travel Research, 43(1), 29–38.
  • Petrick, J. F. (2004b). The roles of quality, value, and satisfaction in predicting cruise passengers’ behavioral intentions. Journal of Travel Research, 42(4), 397–407.
  • Rivera, M. A., Croes, R. R., & Semrad, K. J. (2014). The Curaçao North Sea Jazz: A lustrum churning economic and promotional opportunities for Curaçao. Retrieved from http://stars.library.ucf.edu/dickpope-pubs/37
  • Rivera, M. A., Semrad, K. J., & Croes, R. (2016). The internationalization benefits of a music festival: The case of the Curaçao North Sea Jazz Festival. Retrieved from http://teu.sagepub.com/content/early/2016/06/28/te.2015.0485.full.pdf+html
  • Rust, R. T., & Zahorik, A. J. (1993). Customer satisfaction, customer retention, and market share. Journal of Retailing, 69(2), 193–215.
  • Ryan, C. (2002). The tourist experience (2nd ed.). London: Continuum.
  • Saayman, M., & Rossouw, R. (2010). The Cape Town International Jazz Festival: More than just jazz. Development Southern Africa, 27(2), 255–272.
  • Saayman, M., & Saayman, A. (2004). Economic impact of cultural events. South African Journal of Economic and Management Sciences, 7(4), 629–642.
  • Saayman, M., & Saayman, A. (2006). Does the location of arts festivals matter for the economic impact? Papers in Regional Science, 85(4), 569–584.
  • Saleh, F., & Ryan, C. (1993). Jazz and knitwear: Factors that attract tourists to festivals. Tourism Management, 14(4), 289–297.
  • Schwarzer, R. (2008). Modelling health behavior change: How to predict and modify the adoption and maintenance of health behaviors. Applied Psychology, 57(1), 1–29.
  • Smith, S., Costello, C., & Muenchen, R. A. (2010). Influence of push and pull motivations on satisfaction and behavioral intentions within a culinary tourism event. Journal of Quality Assurance in Hospitality & Tourism, 11(1), 17–35.
  • Statistical Package for the Social Sciences (SPSS). (2017). Statistical package for the social sciences (Version 24) [Computer software]. Chicago: IBM.
  • Stone, C. (2009). The British pop music festival phenomenon. In J. Ali-Knight, A. Fyall, M. Robertson, & A. Ladkin (Eds.), International perspectives of festivals and events (pp. 205–224). London: Elsevier.
  • Szmigin, I., Bengry-Howell, A., Morey, Y., Griffin, C., & Riley, S. (2017). Socio-spatial authenticity at co-created music festivals. Annals of Tourism Research, 63, 1–11.
  • Tam, J. L. (2004). Customer satisfaction, service quality and perceived value: An integrative model. Journal of Marketing Management, 20(7–8), 897–917.
  • Thrane, C. (2002a). Music quality, satisfaction, and behavioral intentions within a jazz festival context. Event Management, 7(3), 143–150.
  • Thrane, C. (2002b). Jazz festival visitors and their expenditures: Linking spending patterns to musical interest. Journal of Travel Research, 40(3), 281–286.
  • Tustin, D. H., Ligthelm, A. A., Martins, J. H., & Van Wyk, H. D. J. (2005). Marketing research in practice. Pretoria: UNISA Press.
  • Wang, Y., Po Lo, H., Chi, R., & Yang, Y. (2004). An integrated framework for customer value and customer-relationship-management performance: A customer-based perspective from china. Managing Service Quality: An International Journal, 14(2/3), 169–182.
  • Webb, T. L., & Sheeran, P. (2006). Does changing behavioral intentions engender behavior change? A meta-analysis of the experimental evidence. Psychological Bulletin, 132(2), 249–268.
  • Williams, C., & Buswell, J. (2003). Service quality in leisure and tourism. Wallingford, Oxfordshire: CABI Publishing.
  • Williams, K., & Saayman, M. (2011). Lessons in managing visitors’ experience at the Cape Town International Jazz Festival. Acta Academica, 43(4), 61–80.
  • Yang, J., Gu, Y., & Cen, J. (2011). Festival tourists’ emotion, perceived value, and behavioral intentions: A test of the moderating effect of festivalscape. Journal of Convention & Event Tourism, 12(1), 25–44.
  • Yang, Z., & Peterson, R. T. (2004). Customer perceived value, satisfaction, and loyalty: The role of switching costs. Psychology & Marketing, 21(10), 799–822.
  • Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45–56.
  • Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.