1,192
Views
6
CrossRef citations to date
0
Altmetric
Articles

Managing hearts and minds: romanticizing Airbnb experiences

ORCID Icon & ORCID Icon
Pages 3461-3480 | Received 10 Sep 2019, Accepted 29 Jun 2020, Published online: 14 Jul 2020

References

  • Arnould, E., & Wallendorf, M. (1994). Market-oriented ethnography: Interpretation building and marketing strategy formulation. Journal of Marketing Research, 31(4), 484–504. https://doi.org/10.1177/002224379403100404
  • Bardhi, F., & Eckhardt, G. M. (2012). Access-based consumption: The case of car sharing. Journal of Consumer Research, 39(December), 881–898. https://doi.org/10.1086/666376
  • Belarmino, A., & Koh, Y. (2020). A critical review of research regarding peer-to-peer accommodations. International Journal of Hospitality Management, 84, 102315. https://doi.org/10.1016/j.ijhm.2019.05.011
  • Belarmino, A., Whalen, E., Koh, Y., & Bowen, J. T. (2019). Comparing guests’ key attributes of peer-to-peer accommodations and hotels: Mixed-methods approach. Current Issues in Tourism, 22, 1–7. https://doi.org/10.1080/13683500.2017.1293623
  • Belk, R. W. (2014). You are what you can access: Sharing and collaborative consumption online. Journal of Business Research, 67(8), 1595–1600. https://doi.org/10.1016/j.jbusres.2013.10.001
  • Belk, R. W., Ger, G., & Askegaard, S. (2003). The fire of desire: A multisited inquiry into consumer passion. Journal of Consumer Research, 30(3), 326–351. https://doi.org/10.1086/378613
  • Benkler, Y. (2004). Sharing nicely: On shareable goods and the emergence of sharing as a modality of economic production. The Yale Law Journal, 114(2), 273–358. https://doi.org/10.2307/4135731
  • Benoit, S., Baker, T., Bolton, R., Gruber, T., & Kandampully, J. (2017). A triadic framework for collaborative consumption (CC): motives, activities and resources & capabilities of actors. Journal of Business Research, 79(October), 219–227. https://doi.org/10.1016/j.jbusres.2017.05.004
  • Birks, M., Chapman, Y., & Francis, K. (2008). Memoing in qualitative research: Probing data and processes. Journal of Research in Nursing, 13(1), 68–75. https://doi.org/10.1177/1744987107081254
  • Blau, P. (1964). Exchange and power in social life. Routledge.
  • Boorstin, D. (1961). The image: A guide to pseudo-events in America. Atheneum.
  • Botsman, R., & Rogers, R. (2011). What’s mine is yours: The rise of collaborative consumption. Harper Business.
  • Brochado, A., Troilo, M., & Shah, A. (2017). Airbnb customer experience: Evidence of convergence across three countries. Annals of Tourism Research, 63, 210–212. https://doi.org/10.1016/j.annals.2017.01.001
  • Campbell, C. (1987). The romantic ethic and the spirit of modern consumerism. Basil Blackwell.
  • Cheal, D. (1988/2015). The Gift economy. Routledge.
  • Chesky, B. (2015). 7 rejections, Medium. https://medium.com/@bchesky/7-rejections-7d894cbaa084
  • Coghlan, A., & Weiler, B. (2018). Examining transformative processes in volunteer tourism. Current Issues in Tourism, 21(5), 567–582. https://doi.org/10.1080/13683500.2015.1102209
  • Deighton, J. (1992). The consumption of performance. Journal of Consumer Research, 19(3), 362–372. https://doi.org/10.1086/209307
  • Dillette, A. K., Douglas, A. C., & Andrzejewski, C. (2019). Yoga tourism – a catalyst for transformation? Annals of Leisure Research, 22(1), 22–41. https://doi.org/10.1080/11745398.2018.1459195
  • Fischer, S. L., Pahus, H. S., & Bager, A. (2019). What motivates people to become Airbnb hosts – do we know enough? — an exploration of the literature. Research in Hospitality Management, 9(2), 83–88. https://doi.org/10.1080/22243534.2019.1689697
  • Flahive, B. (2018). New Zealand's rental squeeze: Something in the Airbnb. Retrieved 15 February, 2018, from www.stuff.co.nz/business/property/101326010/new-zealands-rental-squeeze-something-in-the-airbnb
  • Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Aldine Transaction.
  • Guttentag, D. (2015). Airbnb: Disruptive innovation and the rise of an informal tourism accommodation sector. Current Issues in Tourism, 18(12), 1192–1217. https://doi.org/10.1080/13683500.2013.827159
  • Guttentag, D., Smith, S., Potwarka, L., & Havitz, M. (2018). Why tourists choose Airbnb: A motivation-based segmentation study. Journal of Travel Research, 57(3), 342–359. https://doi.org/10.1177/0047287517696980
  • Habibi, M. R., Kim, A., & Laroche, M. (2016). From sharing to exchange: An extended framework of dual modes of collaborative nonownership consumption. Journal of the Association for Consumer Research, 1(2), 277–294. https://doi.org/10.1086/684685
  • Hamari, J., Sjöklint, M., & Ukkonen, A. (2016). The sharing economy: Why people participate in collaborative consumption. Journal of the Association for Information Science and Technology, 67(9), 2047–2059. doi: 10.1002/asi.23552
  • Hayes, N. (2000). Doing psychological research: Gathering and analysing data. Open University Press.
  • Hellwig, K., Belk, R. W., & Morhart, F. (2015). Shared moments of sociality: Embedded sharing within peer-to-peer hospitality platforms. In K. Diehl & C. Yoon (Eds.), ACR North American advances in consumer research, 43 (pp. 186–190). Routledge.
  • Hochschild, A. R. (1983). The managed heart. University of California Press.
  • Holbrook, M. B. (1997). Romanticism, introspection, and the roots of experiential consumption: Morris the Epicurean. Consumption Markets & Culture, 1(2), 97–163. https://doi.org/10.1080/10253866.1997.9670295
  • Holbrook, M. B., & Hirschman, E. C. (1982). The experiential aspects of consumption: Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(2), 132–140. https://doi.org/10.1086/208906
  • Ikkala, T., & Lampinen, A. (2015). Monetizing network hospitality: Hospitality and sociability in the context of Airbnb. Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, 1033-1044. ezproxy.lib.rmit.edu.au/10.1145/2675133.2675274.
  • Illouz, E. (1997). Consuming the romantic utopia: Love and the cultural contradictions of capitalism. University of California Press.
  • Jaggar, A. M. (1989). Love and knowledge: Emotion in feminist epistemology. Inquiry, 32(2), 151–176. https://doi.org/10.1080/00201748908602185
  • Jenkins, K. (2003). Rethinking history. Routledge.
  • Johnson, A. G., & Neuhofer, B. (2017). Airbnb – an exploration of value co-creation experiences in Jamaica. International Journal of Contemporary Hospitality Management, 29(9), 2361–2376. https://doi.org/10.1108/IJCHM-08-2016-0482
  • Jorgensen, D. L. (1989). Participant observation: A methodology for human studies, Vol. 15. Sage.
  • Kant, I. (2016). Foundations of the metaphysics of morals. In S. M. Cahn (Ed.), Seven masterpieces of philosophy (pp. 285–336). Routledge.
  • Karlsson, L., & Dolnicar, S. (2016). Someone's been sleeping in my bed. Annals of Tourism Research, 58(C), 159–162. https://doi.org/10.1016/j.annals.2016.02.006
  • Ketter, E. (2019). Eating with EatWith: Analysing tourism-sharing economy consumers. Current Issues in Tourism, 22(9), 1062–1075. https://doi.org/10.1080/13683500.2017.1357682
  • Laing, J. H., & Frost, W. (2017). Journeys of well-being: Women’s travel narratives of transformation and self-discovery in Italy. Tourism Management, 62, 110–119. https://doi.org/10.1016/j.tourman.2017.04.004
  • Lamb, Z. (2011). Rethinking authenticity in tourist experience: Analyzing the motivations of travelers in person-to-person hospitality networks [Unpublished master’s thesis]. The University of Chicago.
  • Lasch, C. (1984). The minimal self: Psychic survival in troubled times. W.W. Norton & Company.
  • Lawlor, C. (2006). Consumption and literature: The making of the romantic disease. Palgrave Macmillan.
  • Lisle, D. (2010). Joyless cosmopolitans: The moral economy of ethical tourism. In J. Best & M. Paterson (Eds.), Cultural political economy (pp. 139–157). Routledge.
  • Löwy, M., & Sayre, R. (2001). Romanticism against the tide of modernity. Duke University Press.
  • Månsson, M. (2011). Mediatized tourism. Annals of Tourism Research, 38(4), 1634–1652. https://doi.org/10.1016/j.annals.2011.02.008
  • McIntosh, A. J., Smith, A., & Ingram, T. (2000). Tourist experiences of Māori culture in Aotearoa, New Zealand, Centre for Tourism Research Paper 8, University of Otago.
  • Mkono, M. (2016). The reflexive tourist. Annals of Tourism Research, 57, 206–219. https://doi.org/10.1016/j.annals.2016.01.004
  • Molz, J. G. (2013). Social networking technologies and the moral economy of alternative tourism: The case of Couchsurfing.org. Annals of Tourism Research, 43, 210–230. https://doi.org/10.1016/j.annals.2013.08.001
  • Molz, J. G. (2018). Discourses of scale in network hospitality: From the Airbnb home to the global imaginary of ‘belong anywhere’. Hospitality & Society, 8(3), 229–251. https://doi.org/10.1386/hosp.8.3.229_1
  • Moon, H., Miao, L., Hanks, L., & Line, N. D. (2019). Peer-to-peer interactions: Perspectives of Airbnb guests and hosts. International Journal of Hospitality Management, 77, 405–414. https://doi.org/10.1016/j.ijhm.2018.08.004
  • Osborne, H. (1970). Aesthetics and art theory. E.P. Dutton.
  • Ozanne, L. K., & Ballantine, P. W. (2010). Sharing as a form of anti-consumption? An examination of toy library users. Journal of Consumer Behaviour, 9(6), 485–498. https://doi.org/10.1002/cb.334
  • Pabel, A., Naweed, A., Ferguson, S. A., & Reynolds, A. (2020). Crack a smile: The causes and consequences of emotional labour dysregulation in Australian reef tourism. Current Issues in Tourism, 23(13), 1598–1612. https://doi.org/10.1080/13683500.2019.1629579.
  • Patton, M. Q. (2002). Qualitative evaluation and research methods (3rd ed.). Sage Publication, Inc.
  • Prayag, G., & Ozanne, L. K. (2018). A systematic review of peer-to-peer (P2P) accommodation sharing research from 2010 to 2016: Progress and prospects from the multi-level perspective. Journal of Hospitality Marketing & Management, 27(6), 649–678. https://doi.org/10.1080/19368623.2018.1429977
  • Prentice, R. (2001). Experiential cultural tourism: Museums & the marketing of the new romanticism of evoked authenticity. Museum Management and Curatorship, 19(1), 5–26. https://doi.org/10.1080/09647770100201901
  • Salazar, N. B. (2012). Tourism imaginaries: A conceptual approach. Annals of Tourism Research, 39(2), 863–882. https://doi.org/10.1016/j.annals.2011.10.004
  • Scaraboto, D. (2015). Selling, sharing, and everything in between: The hybrid economies of collaborative networks. Journal of Consumer Research, 42(1), 152–176. https://doi.org/10.1093/jcr/ucv004
  • Selwyn, T. (2000). An Anthropology of hospitality. In C. Lashley & J. Alison (Eds.), Search of hospitality: Theoretical perspectives and debate (pp. 18–37). Taylor & Francis.
  • Shi, S., Gursoy, D., & Chen, L. (2019). Conceptualizing HS lodging experience and its impact on destination image perception: A mixed method approach. Tourism Management, 75, 245–256. https://doi.org/10.1016/j.tourman.2019.05.012
  • Sigala, M., & Gretzel, U. (2017). Advances in social media for travel, tourism and hospitality: New perspectives, practice and cases. Routledge.
  • Simmel, G. (1949). The sociology of sociability. American Journal of Sociology, 55(3), 254–261. https://doi.org/10.1086/220534
  • Smith, R. A., & Lux, D. S. (1993). Historical method in consumer research: Developing causal explanations of change. Journal of Consumer Research, 19(4), 595–610. https://doi.org/10.1086/209325
  • Sthapit, E., & Jiménez-Barreto, J. (2018). Exploring tourists’ memorable hospitality experiences: An Airbnb perspective. Tourism Management Perspectives, 28, 83–92. https://doi.org/10.1016/j.tmp.2018.08.006
  • Stors, N., & Kagermeier, A. (2015). Motives for using airbnb in metropolitan tourism: Why do people sleep in the bed of a stranger? Regions Magazine, 299(1), 17–19. https://doi.org/10.1080/13673882.2015.11500081
  • Strauss, A., & Corbin, J. (1990). Basics of qualitative research. Sage.
  • Sweeney, M., Docherty-Hughes, J., & Lynch, P. (2018). Lifestyling entrepreneurs’ sociological expressionism. Annals of Tourism Research, 69, 90–100. https://doi.org/10.1016/j.annals.2018.01.006
  • Thomas, L. (2017). Airbnb just closed a $1 billion round and became profitable in 2016. CNBC Tech Online. Retrieved 18 July 2017, from http://www. cnbc. com/2017/03/09/airbnb-closes-1-billion-round-31-billionvaluation-profitable. html
  • Trauer, B., & Ryan, C. (2005). Destination image, romance and place experience–an application of intimacy theory in tourism. Tourism Management, 26(4), 481–491. https://doi.org/10.1016/j.tourman.2004.02.014
  • Tussyadiah, I. P., & Pesonen, J. (2016). Impacts of peer-to-peer accommodation use on travel patterns. Journal of Travel Research, 55(8), 1022–1040. https://doi.org/10.1177/0047287515608505
  • Tussyadiah, I. P., & Pesonen, J. (2018). Drivers and barriers of peer-to-peer accommodation stay - an exploratory study with American and Finnish travellers. Current Issues in Tourism, 21(6), 703–720. https://doi.org/10.1080/13683500.2016.1141180
  • Vander Veen, S. (1994). The consumption of heroes and the hero hierarchy of effects. In C. T. Allen & D. J. John (Eds.), ACR NorthAmerican advances in consumer research, 21 (pp. 332–336). Association for Consumer Research.
  • Van Dijk, P. A., Smith, L. D., & Cooper, B. K. (2011). Are you for real? An evaluation of the relationship between emotional labour and visitor outcomes. Tourism Management, 32(1), 39–45. https://doi.org/10.1016/j.tourman.2009.11.001
  • Veith, G. E. (1990). Reading between the lines: A Christian guide to literature. Crossway Books.
  • Wiles, A., & Crawford, A. (2017). Network hospitality in the share economy: Understanding guest experiences and the impact of sharing on lodging. International Journal of Contemporary Hospitality Management, 29(9), 2444–2463. https://doi.org/10.1108/IJCHM-08-2016-0453
  • Wirtz, J., So, K. K. F., Mody, M. A., Liu, S. Q., & Chun, H. H. (2019). Platforms in the peer-to-peer sharing economy. Journal of Service Management, 30(4), 452–483. https://doi.org/10.1108/JOSM-11-2018-0369
  • Yang, Y., Tan, K. P.-S., & Xiang, L. (2019). Antecedents and consequences of HS stays: Evidence from a nationwide household tourism survey. Tourism Management, 70, 15–28. https://doi.org/10.1016/j.tourman.2018.06.004
  • Yardley, M. (2017). Queenstown bravely fixing Airbnb's crooked playing field. Retrieved 28 March, 2018, from https://www.stuff.co.nz/business/property/101326010/new-zealands-rental-squeeze-something-in-the-airbnb
  • Zervas, G., Proserpio, D., & Byers, J. W. (2017). The rise of the sharing economy: Estimating the impact of Airbnb on the hotel industry. Journal of Marketing Research, 54(5), 687–705. https://doi.org/10.1509/jmr.15.0204

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.