A meta-narrative analysis of smart tourism destinations: implications for tourism destination management

References

• Abdel Rady, H., & Khalf, A. (2019). Towards smart tourism destination: An empirical study on Sharm El Sheikh city, Egypt. International Journal of Heritage, Tourism and Hospitality, 13(1), 78–95.
   Google Scholar
• Albino, V., Berardi, U., & Dangelico, R. M. (2015). Smart cities: Definitions, dimensions, performance, and initiatives. Journal of Urban Technology, 22(1), 3–21. https://doi.org/https://doi.org/10.1080/10630732.2014.942092
   Web of Science ®Google Scholar
• Arenas, A. E., Goh, J. M., & Urueña, A. (2019). How does IT affect design centricity approaches: Evidence from Spain’s smart tourism ecosystem. International Journal of Information Management, 45, 149–162.
   Web of Science ®Google Scholar
• Ammirato, S., Felicetti, A. M., Della Gala, M., Raso, C., & Cozza, M. (2018). Smart tourism destinations: Can the destination management organizations exploit benefits of the ICTs? Evidences from a multiple case study. In L. Camarinha-Matos, H. Afsarmanesh, & Y. Rezgui. (Eds.), Collaborative networks of cognitive systems. PRO-VE 2018. IFIP advances in information communication technology (Vol. 534). Springer.
   Google Scholar
• Badke, W. (2012). Tentative case studies in disciplinary research process instruction. In W. Badke (Ed.), Teaching research processes: The faculty role in the development of skilled student researchers 2012 (pp. 139–162). Chandos Publishing.
   Google Scholar
• Baggio, R. (2019, September, 7). Advanced technologies for smart tourism destinations. International Conference on Developing smart tourism, Ho Chi Minh City.
   Google Scholar
• Baggio, R., & Sainaghi, R. (2011). Complex and chaotic tourism systems: Towards a quantitative approach. International Journal of Contemporary Hospitality Management, 23(6), 840–861. https://doi.org/https://doi.org/10.1108/09596111111153501
   Web of Science ®Google Scholar
• Ballina, F. J., Valdes, L., & del Valle, E. (2019). The Phygital experience in the smart tourism destination. International Journal of Tourism Cities, 5(4), 656–671.
   Web of Science ®Google Scholar
• Benckendorff, P., Sheldon, P. J., & Fesenmaier, D. R. (2014). Tourism information technology (2nd ed). CABI.
   Google Scholar
• Bernabeu, C., Antonio, M., MazónLópez, J. N., Giner Sánchez, D., Baidal, I., & Antoni, J. (2016). Big data and smart tourism destinations: Challenges and opportunities from an industry perspective. New approaches for tourism destinations planning and management: Conceptualization, case studies and problems. Definition of smart tourist destinations models (CSO2014-59193-R) under the Spanish National R&D&I Plan financed by the Ministry of Economy and Competitiveness.
   Google Scholar
• Boes, K., Buhalis, D., & Inversini, A. (2015). Conceptualising smart tourism destination dimensions. In I. Tussyadiah & A. Inversini (Eds.), Information and communication technologies in tourism 2015 (pp. 391–403).
   Google Scholar
• Boes, K., Buhalis, D., & Inversini, A. (2016). Smart tourism destinations: Ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, 2(2), 108–124. https://doi.org/https://doi.org/10.1108/IJTC-12-2015-0032
   Web of Science ®Google Scholar
• Bruce, M. (1987). New technology and the future of tourism. Tourism Management, 8(2), 115–120. https://doi.org/https://doi.org/10.1016/0261-5177(87)90013-6
   Google Scholar
• Buhalis, D. (2015). Working definitions of smartness and smart tourism destination. http://buhalis.blogspot.co.uk/2014/12/working-definitions-of-smartness-and.html
   Google Scholar
• Buhalis, D., & Amaranggana, A. (2013). Smart tourism destinations. In Z. Xiang & I. Tussyadiah (Eds.), Information and communication technologies in tourism 2014 (pp. 553–564). Springer.
   Google Scholar
• Buhalis, D., & Amaranggana, A. (2015). Smart tourism destinations enhancing tourism experience through personalisation of services. In I. Tussyadiah & A. Inversini (Eds.), Information and communication technologies in tourism 2015. Springer.
   Google Scholar
• Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29(4), 609–623. https://doi.org/https://doi.org/10.1016/j.tourman.2008.01.005
   Web of Science ®Google Scholar
• Buonincontri, P., & Micera, R. (2016). The experience co-creation in smart tourism destinations: A multiple case analysis of European destinations. Information Technology and Tourism, 16(3), 285–315. https://doi.org/https://doi.org/10.1007/s40558-016-0060-5
   Web of Science ®Google Scholar
• Cavalheiro, M. B., Joia, L. A., & Cavalheiro, G. M. D. C. (2020). Towards a smart tourism destination development model: Promoting environmental, economic, socio-cultural and political values. Tourism Planning & Development, 17(3), 237–259. https://doi.org/https://doi.org/10.1080/21568316.2019.1597763
   Web of Science ®Google Scholar
• Cimbaljević, M., Stankov, U., & Pavluković, V. (2019). Going beyond the traditional destination competitiveness–Reflections on a smart destination in the current research. Current Issues in Tourism, 22(20), 2472–2477.
   Web of Science ®Google Scholar
• Copi, I. M., Cohen, C., & McMahon, K. (2014). Introduction to logic. Harlow (UK).
   Google Scholar
• Copi, I. M., Cohen, C., & Rodych, V. (2018). Introduction to logic. Routledge.
   Google Scholar
• Del Chiappa, G., & Baggio, R. (2015). Knowledge transfer in smart tourism destinations: Analyzing the effects of a network structure. Journal of Destination Marketing & Management, 4(3), 145–150. https://doi.org/https://doi.org/10.1016/j.jdmm.2015.02.001
   Web of Science ®Google Scholar
• Del Vecchio, P., Mele, G., Ndou, V., & Secundo, G. (2018). Creating value from social big data: Implications for smart tourism destinations. Information Processing & Management, 54(5), 847–860.
   Web of Science ®Google Scholar
• Dreher, A. (2003). What does conceptual research have to offer? In M. Leuzinger-Bohleber, A. Dreher, & J. Canestri (Eds.), Pluralism and unity? Methods of research in prychoanalysis (pp. 109–124). IPA.
   Google Scholar
• Edhlund, B., & McDougall, A. (2019). Nvivo 12 Essentials. Lulu.com.
   Google Scholar
• Fabry, N., & Blanchet, C. (2019). Monaco’s struggle to become a smart destination. International Journal of Tourism Cities, 5(4), 672–684.
   Web of Science ®Google Scholar
• Femenia-Serra, F. (2018). Smart tourism destinations and higher tourism education in Spain. Are we ready for this new management approach? In Information and communication technologies in tourism 2018 (pp. 437–449). Springer.
   Google Scholar
• Femenia-Serra, F., & Ivars-Baidal, J. A. (2018). Do smart tourism destinations really work? The case of Benidorm. Asia Pacific Journal of Tourism Research. https://doi.org/https://doi.org/10.1080/10941665.2018.1561478.
   Google Scholar
• Femenia-Serra, F., & Neuhofer, B. (2018). Smart tourism experiences: Conceptualisation, key dimensions and research agenda. Journal of Regional Research, 42, 129–150. http://rua.ua.es/dspace/handle/10045/86748
   Google Scholar
• Femenia-Serra, F., Neuhofer, B., & Ivars-Baidal, J. A. (2019). Towards a conceptualisation of smart tourists and their role within the smart destination scenario. The Service Industries Journal, 39(2), 109–133. https://doi.org/https://doi.org/10.1080/02642069.2018.1508458
   Web of Science ®Google Scholar
• Femenia-Serra, F., Perles-Ribes, J. F., & Ivars-Baidal, J. A. (2019). Smart destinations and tech-savvy millennial tourists: Hype versus reality. Tourism Review, 74(1), 63–81. https://doi.org/https://doi.org/10.1108/TR-02-2018-0018
   Web of Science ®Google Scholar
• Fuchs, M., Höpken, W., & Lexhagen, M. (2014). Big data analytics for knowledge generation in tourism destinations – A case from Sweden. Journal of Destination Marketing & Management, 3(4), 198–209. https://doi.org/https://doi.org/10.1016/j.jdmm.2014.08.002
   Web of Science ®Google Scholar
• Gahr, D., Rodrı́guez, Y., & Hernández-Martı́n, R. (2014). Smart destinations. The optimisation of tourism destination management. In Seminario de Economı́ a Canaria. Tenerife, Islas Canarias, Spain.
   Google Scholar
• Ghaderi, Z., Hatamifar, P., & Henderson, J. C. (2018). Destination selection by smart tourists: The case of Isfahan, Iran. Asia Pacific Journal of Tourism Research, 23(4), 385–394.
   Web of Science ®Google Scholar
• Gomes, E. L., Gândara, J. M., & Ivars-Baidal, J. A. (2017). Is it important to be a smart tourism destination? Public managers’ understanding of destinations in the state of Paraná. Revista Brasileira de Pesquisa em Turismo, 11(3), 503–536.
   Google Scholar
• González-Reverté, F. (2019). Building sustainable smart destinations: An approach based on the development of Spanish smart tourism plans. Sustainability, 11(23), 6874.
   Web of Science ®Google Scholar
• Govier, T. (2013). A practical study of argument. Cengage Learning.
   Google Scholar
• Greenhalgh, T., Robert, G., Macfarlane, F., Bate, P., Kyriakidou, O., & Peacock, R. (2005). Storylines of research in diffusion of innovation: A meta-narrative approach to systematic review. Social Science & Medicine, 61(2), 417–430. https://doi.org/https://doi.org/10.1016/j.socscimed.2004.12.001
   PubMed Web of Science ®Google Scholar
• Gretzel, U. (2018). From smart destinations to smart tourism regions. Journal of Regional Research, 42, 171–184.
   Google Scholar
• Gretzel, U., & de Mendonça, M. C. (2019). Smart destination brands: Semiotic analysis of visual and verbal signs. International Journal of Tourism Cities, 5(4), 560–580. https://doi.org/https://doi.org/10.1108/IJTC-09-2019-0159
   Web of Science ®Google Scholar
• Gretzel, U., & Scarpino-Johns, M. (2018). Destination resilience and smart tourism destinations. Tourism Review International, 22(3–4), 263–276.
   Web of Science ®Google Scholar
• Gretzel, U., Fuchs, M., Baggio, R., Höpken, W., Law, R., Neidhardt, J., Pesonen, J., Zanker, M., & Xiang, Z. (2020). E-tourism beyond COVID-19: A call for transformative research. Journal of Information Technology & Tourism, 22(2), 187–203. https://doi.org/https://doi.org/10.1007/s40558-020-00181-3
   Web of Science ®Google Scholar
• Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: Foundations and developments. Electronic Markets, 25(3), 179–188. https://doi.org/https://doi.org/10.1007/s12525-015-0196-8
   Web of Science ®Google Scholar
• Gretzel, U., Werthner, H., Koo, C., & Lamsfus, C. (2015). Conceptual foundations for understanding smart tourism ecosystems. Computers in Human Behavior, 50, 558–563. https://doi.org/https://doi.org/10.1016/j.chb.2015.03.043
   Web of Science ®Google Scholar
• Hassan, N. R., Mingers, J., & Stahl, B. (2018). Philosophy and information systems: Where are we and where should we go? European Journal of Information Systems, 27(3), 263–277. https://doi.org/https://doi.org/10.1080/0960085X.2018.1470776
   Web of Science ®Google Scholar
• Hernández-Martı́n, R., Rodrı́guez-Rodrı́guez, Y., & Gahr, D. (2017). Functional zoning for smart destination management. European Journal of Tourism Research, 17, 43–58.
   Web of Science ®Google Scholar
• Hodžić, S., & Alibegović, D. J. (2019). The efficiency of regional government expenditure in smart tourist destination: The case of Croatia. Tourism in South East Europe, 5, 307–318.
   Google Scholar
• Huertas, A., Moreno, A., & My, T. H. (2019). Which destination is smarter? Application of the (SA) 6 framework to establish a ranking of smart tourist destinations. International Journal of Information Systems and Tourism (IJIST), 4(1), 19–28.
   Google Scholar
• Ivars-Baidal, J. A., Celdrán-Bernabeu, M. A., Mazón, J., & Perles, Á. (2017). Towards an ICT roadmap for smart tourism destinations based on prospective analysis. E-Review of Tourism Research, 8, 1–5.
   Google Scholar
• Ivars-Baidal, J. A., Celdrán-Bernabeu, M. A., Mazón, J. N., & Perles-Ivars, Á. F. (2019). Smart destinations and the evolution of ICTs: A new scenario for destination management? Current Issues in Tourism, 22(13), 1581–1600. https://doi.org/https://doi.org/10.1080/13683500.2017.1388771
   Web of Science ®Google Scholar
• Jasrotia, A., & Gangotia, A. (2018). Smart cities to smart tourism destinations: A review paper. Journal of Tourism Intelligence and Smartness, 1(1), 47–56.
   Google Scholar
• Jeong, M., & Shin, H. H. (2019). Tourists’ experiences with smart tourism technology at smart destinations and their behavior intentions. Journal of Travel Research, 1–14.
   Web of Science ®Google Scholar
• Jovicic, D. Z. (2016). Key issues in the conceptualization of tourism destinations. Tourism Geographies, 18(4), 445–457. https://doi.org/https://doi.org/10.1080/14616688.2016.1183144
   Web of Science ®Google Scholar
• Jovicic, D. Z. (2019). From the traditional understanding of tourism destination to the smart tourism destination. Current Issues in Tourism, 22(3), 276–282.
   Web of Science ®Google Scholar
• Kasahara, H., Iiyama, M., & Minoh, M. (2017). Tourism service portfolio for smart destination. Enter 2017, Rome, Italy, 1.
   Google Scholar
• Khan, M., Woo, M., Nam, K., & Chathoth, P. (2017). Smart city and smart tourism: A case of Dubai. Sustainability, 9(12), 2279. https://doi.org/https://doi.org/10.3390/su9122279
   Web of Science ®Google Scholar
• Kim, K., Park, O. J., Yun, S., & Yun, H. (2017). What makes tourists feel negatively about tourism destinations? Application of hybrid text mining methodology to smart destination management. Technological Forecasting and Social Change, 123, 362–369. https://doi.org/https://doi.org/10.1016/j.techfore.2017.01.001
   Web of Science ®Google Scholar
• Kincaid, H. (2004). Contextualism, explanation and the social sciences. Philosophical Explorations, 7(3), 201–218. https://doi.org/https://doi.org/10.1080/1386979045000258312
   Google Scholar
• Kumar, S. (2016). Developing India as smart tourism destination-a sap-lap analysis. SAJTH, 9(2), 124–136.
   Google Scholar
• Koo, C., Shin, S., Gretzel, U., Hunter, W. C., & Chung, N. (2016). Conceptualization of smart tourism destination competitiveness. Asia Pacific Journal of Information Systems, 26(4), 367–384. https://doi.org/10.14329/apjis.2016.26.4.561
   Google Scholar
• Lai, K., & Li, X. (2016). Tourism destination image: Conceptual problems and definitional solutions. Journal of Travel Research, 55(8), 1065–1080. https://doi.org/https://doi.org/10.1177/0047287515619693
   Web of Science ®Google Scholar
• Lamsfus, C., & Alzua-Sorzabal, A. (2013). Theoretical framework for a tourism internet of things: Smart destinations. tourGune Journal of Tourism and Human mobility, 2, 15-21.
   Google Scholar
• Lamsfus, C., Martı́n, D., Alzua-Sorzabal, A., & Torres-Manzanera, E. (2015). Smart tourism destinations: An extended conception of smart cities focusing on human mobility. In Information and communication technologies in tourism 2015 (pp. 363–375). Springer.
   Google Scholar
• Li, Y., Hu, C., Huang, C., & Duan, L. (2017). The concept of smart tourism in the context of tourism information services. Tourism Management, 58, 293–300. https://doi.org/https://doi.org/10.1016/j.tourman.2016.03.014
   Web of Science ®Google Scholar
• Liberato, P., Alen, E., & Liberato, D. (2018). Smart tourism destination triggers consumer experience: The case of Porto. European Journal of Management and Business Economics, 27(1), 6–25. https://doi.org/https://doi.org/10.1108/EJMBE-11-2017-0051
   Web of Science ®Google Scholar
• Lyotard, J.-F. (1979/1984). The postmodern condition: A report on knowledge, Vol. 10. Manchester University Press.
   Google Scholar
• Mandić, A., & Praničević, D. G. (2019). Progress on the role of ICTs in establishing destination appeal. Journal of Hospitality and Tourism Technology, 10(4), 791–813. https://doi.org/https://doi.org/10.1108/JHTT-06-2018-0047
   Web of Science ®Google Scholar
• Marine-Roig, E., & Clavé, S. A. (2015). Tourism analytics with massive user-generated content: A case study of Barcelona. Journal of Destination Marketing & Management, 4(3), 162–172. https://doi.org/https://doi.org/10.1016/j.jdmm.2015.06.004
   Web of Science ®Google Scholar
• Patton, P. (2001). Postmodernism: Philosophical aspects. In N. J. Smelser & P. B. Baltes (Eds.), International encyclopedia of the social & behavioral sciences 2001 (pp. 11872—11877). Elsevier.
   Google Scholar
• Perles Ribes, J. F., & Ivars-Baidal, J. (2018). Smart sustainability: A new perspective in the sustainable tourism debate. Journal of Regional Research, 42, 151–170. http://rua.ua.es/dspace/handle/10045/86733
   Google Scholar
• Perles Ribes, J. F., & Ramón-Rodrı́guez, A. B. (2018). Obliquity in tourism economics: Smart and sustainable tourist destinations. e-Review of Tourism Research (eRTR), 16(1), 45–55.
   Google Scholar
• Reinhold, S., Zach, F. J., & Laesser, C. (2020). E-Business models in tourism. In Z. Xiang, M. Fuchs, U. Gretzel, & W. Höpken (Eds.), Handbook of e-tourism. Cham: Springer. online first. https://doi.org/https://doi.org/10.1007/978-3-030-05324-6_71-1.
   Google Scholar
• Romero, A. S. M., de Esteban Curiel, J., & Antonovica, A. (2019). Experiencing smart tourism destinations in Madrid: Primary and secondary drivers. RITUR-Revista Iberoamericana de Turismo, 39-58.
   Google Scholar
• Rotchanakitumnuai, S. (2017). Barriers to Bangkok as a smart destination with internet of things technology. Thammasat Review, 20(2), 1–17.
   PubMedGoogle Scholar
• Samerski, S. (2018). Tools for degrowth? Ivan Illich’s critique of technology revisited. Journal of Cleaner Production, 197, 1637–1646. https://doi.org/https://doi.org/10.1016/j.jclepro.2016.10.039
   Web of Science ®Google Scholar
• Savić, J., & Pavlović, G. (2018). Analysis of factors of smart tourism development in Serbia. Hotel and Tourism Management, 6(1), 81-91.
   Google Scholar
• Sedarati, P., & Baktash, A. (2017, June 20–22). Adoption of smart glasses in smart tourism destination: A system thinking approach. Travel and Tourism Research Association: Advancing Tourism Research Globally 2017 ttra International Conference.
   Google Scholar
• Shafiee, S., Ghatari, A. R., Hasanzadeh, A., & Jahanyan, S. (2019). Developing a model for sustainable smart tourism destinations: A systematic review. Tourism Management Perspectives, 31, 287–300. https://doi.org/https://doi.org/10.1016/j.tmp.2019.06.002
   Web of Science ®Google Scholar
• Shapiro, J. M. (2005). Smart cities: Quality of life, productivity and the growth effects of human capital. National Bureau of Economic Research. NBER-Working Paper 11615. Cambridge, Chicago.
   Google Scholar
• Sheehan, L., Vargas-Sánchez, A., Presenza, A., & Abbate, T. (2016). The use of intelligence in tourism destination management: An emerging role for DMOs. International Journal of Tourism Research, 18(6), 549–557. https://doi.org/https://doi.org/10.1002/jtr.2072
   Web of Science ®Google Scholar
• Sigalat-Signes, E., Calvo-Palomares, R., Roig-Merino, B., & García-Adán, I. (2019). Transition towards a tourist innovation model: The smart tourism destination: Reality or territorial marketing? Journal of Innovation & Knowledge. https://doi.org/https://doi.org/10.1016/j.jik.2019.06.002.
   Google Scholar
• Stergiou, D. P., & Airey, D. (2018). Understandings of tourism theory. Tourism Review, 73(2), 156–168. https://doi.org/https://doi.org/10.1108/TR-07-2017-0120
   Web of Science ®Google Scholar
• Suddaby, R. (2010). Editor’s comments: Construct clarity in theories of management and organization. The Academy of Management Review, 35(3), 346—357. https://doi.org/10.5465/amr.35.3.zok346
   Web of Science ®Google Scholar
• Tähtinen, J., & Havila, V. (2018). Conceptually confused, but on a field level? A method for conceptual analysis and its application. Marketing Theory, 13, 1–25. https://doi.org/10.1177/1470593118796677
   Google Scholar
• Tran, H. M., Huertas, A., & Moreno, A. (2017). (SA)6: A new framework for the analysis of smart tourism destinations. A comparative case study of two Spanish destinations. In Congresos-Seminario Destinos Turisticos Inteligentes 2017-Libro de Actas (pp. 190-214). http://rua.ua.es/dspace/handle/10045/70149
   Google Scholar
• Trunfio, M., & Campana, S. (2019). Drivers and emerging innovations in knowledge-based destinations: Towards a research agenda. Journal of Destination Marketing & Management, 14, 100370. https://doi.org/https://doi.org/10.1016/j.jdmm.2019.100370
   Web of Science ®Google Scholar
• Tussyadiah, I. P. (2015). Personal technology and tourism experiences. In Egger, R., & Maurer, C. (Eds.), ISCONTOUR 2015, tourism research perspectives (pp. 1--10).
   Google Scholar
• Vargas-Sánchez, A. (2016). Exploring the concept of smart tourist destination. Enlightening Tourism. A Pathmaking Journal, 6(2), 178–196.
   Google Scholar
• Vargas-Sánchez, A., & Saltos, A. E. (2019). Smartness and social networks as shapers of the tourism industry. Worldwide Hospitality and Tourism Themes, 11(6), 748–759. https://doi.org/https://doi.org/10.1108/WHATT-09-2019-0057
   Web of Science ®Google Scholar
• Varra, L., Buzzigoli, C., & Loro, R. (2012). Innovation in destination management: Social dialogue, knowledge management processes and servant leadership in the tourism destination observatories. Procedia-Social and Behavioral Sciences, 41, 375–385. https://doi.org/https://doi.org/10.1016/j.sbspro.2012.04.044
   Google Scholar
• Wang, D., Li, X. R., & Li, Y. (2013). China's “smart tourism destination” initiative: A taste of the service-dominant logic. Journal of Destination Marketing & Management, 2(2), 59-61.
   Web of Science ®Google Scholar
• Werthner, H., & Klein, S. (1999). Information technology and tourism: A challenging relationship. Springer-Verlag Wien.
   Google Scholar
• Werthner, H., Koo, C., Gretzel, U., & Lamsfus, C. (2015). Special issue on smart tourism systems: Convergence of information technologies, business models, and experiences. Computers in Human Behavior, 50, 556–557. https://doi.org/https://doi.org/10.1016/j.chb.2015.03.042
   Web of Science ®Google Scholar
• Xiang, Z. (2018). From digitization to the age of acceleration: On information technology and tourism. Tourism Management Perspectives, 25, 147–150. https://doi.org/https://doi.org/10.1016/j.tmp.2017.11.023
   Web of Science ®Google Scholar
• Xiang, Z., Tussyadiah, I., & Buhalis, D. (2015). Smart destinations: Foundations, analytics, and applications. Journal of Destination Marketing & Management, 4(3), 143–144. https://doi.org/https://doi.org/10.1016/j.jdmm.2015.07.001
   Web of Science ®Google Scholar
• Xin, S., Tribe, J., & Chambers, D. (2013). Conceptual research in tourism. Annals of Tourism Research, 41, 66–88. https://doi.org/https://doi.org/10.1016/j.annals.2012.12.003
   Web of Science ®Google Scholar