The impact of egoistic and social-altruistic values on consumers’ intention to stay at safe hotels in the COVID-19 era: a study in Spain

References

• Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T
   Web of Science ®Google Scholar
• Ajzen, I., & Madden, T. J. (1986). Prediction of goal-directed behavior: Attitude, intentions, and perceived behavioral control. Journal of Experimental Social Psychology, 22(5), 453–474. https://doi.org/10.1016/0022-1031(86)90045-4
   Web of Science ®Google Scholar
• Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. https://doi.org/10.1037/0033-2909.103.3.411
   Web of Science ®Google Scholar
• Atadil, H. A., & Lu, Q. (2021). An investigation of underlying dimensions of customers’ perceptions of a safe hotel in the COVID-19 era: Effects of those perceptions on hotel selection behavior. Journal of Hospitality Marketing & Management, 30(6), 655–672. https://doi.org/10.1080/19368623.2021.1877588
   Web of Science ®Google Scholar
• Bang, H.-K., Ellinger, A. E., Hadjimarcou, J., & Traichal, P. A. (2000). Consumers concern, knowledge, belief, and attitude toward renewable energy: An application of the reasoned action theory. Psychology & Marketing, 17(6), 449–468. https://doi.org/10.1002/(SICI)1520-6793(200006)17:6<449::AID-MAR2>3.0.CO;2-8
   Web of Science ®Google Scholar
• Berenguer, J. (2010). The effect of empathy in environmental moral reasoning. Environment and Behavior, 42(1), 110–134. https://doi.org/10.1177/0013916508325892
   Web of Science ®Google Scholar
• Birch, D., Memery, J., & De Silva Kanakaratne, M. (2018). The mindful consumer: Balancing egoistic and altruistic motivations to purchase local food. Journal of Retailing and Consumer Services, 40, 221–228. https://doi.org/10.1016/j.jretconser.2017.10.013
   Web of Science ®Google Scholar
• Bonfanti, A., Vigolo, V., & Yfantidou, G. (2021). The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective. International Journal of Hospitality Management, 94. Article 102871. https://doi.org/10.1016/j.ijhm.2021.102871
   Google Scholar
• Bosnjak, M., Tuten, T. L., & Wittmann, W. W. (2005). Unit (non)response in web-based access panel surveys: An extended planned-behavior approach. Psychology and Marketing, 22(6), 489–505. https://doi.org/10.1002/mar.20070
   Web of Science ®Google Scholar
• Chan, E. S. W., & Lam, D. (2013). Hotel safety and security systems: Bridging the gap between managers and guests. International Journal of Hospitality Management, 32, 202–216. https://doi.org/10.1016/j.ijhm.2012.05.010
   Web of Science ®Google Scholar
• Chen, M.-F., & Tung, P.-J. (2014). Developing an extended theory of planned behavior model to predict consumers’ intention to visit Green hotels. International Journal of Hospitality Management, 36, 221–230. https://doi.org/10.1016/j.ijhm.2013.09.006
   Web of Science ®Google Scholar
• Choe, J. Y. (J), Kim, J. J., & Hwang, J. (2020). The environmentally friendly role of edible insect restaurants in the tourism industry: Applying an extended theory of planned behavior. International Journal of Contemporary Hospitality Management, 32(11), 3581–3600. https://doi.org/10.1108/IJCHM-04-2020-0352
   Web of Science ®Google Scholar
• Durham, C. A., & Andrade, D. (2005). Health vs. Environmental motivation in organic preferences and purchases. 2005 Annual meeting, July 24-27, Providence, RI, American Agricultural Economics Association, Paper 19221, https://doi.org/10.22004/ag.econ.19221
   Google Scholar
• Falk, R. F., & Miller, N. B. (1992). A primer for soft modeling. The University of Akron Press.
   Google Scholar
• Ghazi, K. M. (2016). Safety and security measures in Egyptian hotels. Journal of Association of Arab Universities for Tourism and Hospitality, 13(1), 165–190. https://doi.org/10.21608/jaauth.2016.49721
   Google Scholar
• González-Rodríguez, M. R., Díaz-Fernández, M. C., & Font, X. (2020). Factors influencing willingness of customers of environmentally friendly hotels to pay a price premium. International Journal of Contemporary Hospitality Management, 32(1), 60–80. https://doi.org/10.1108/IJCHM-02-2019-0147
   Web of Science ®Google Scholar
• Gursoy, D., & Chi, C. G. (2020). Effects of COVID-19 pandemic on hospitality industry: Review of the current situations and a research agenda. Journal of Hospitality Marketing & Management, 29(5), 527–529. https://doi.org/10.1080/19368623.2020.1788231
   Web of Science ®Google Scholar
• Gursoy, D., Chi, C. G., & Chi, O. H. (2021). COVID-19 Study 10 Report: Restaurant and Hotel Industry: Restaurant and hotel customers’ sentiment analysis. Would they come back? If they would, WHEN? (Report No. 10). Carson College of Business, Washington State University.
   Google Scholar
• Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on particle least squares structural equation modelling (PLS-SEM) (2nd ed.). Sage.
   Google Scholar
• Han, H. (2015). Travelers’ pro-environmental behavior in a Green lodging context: Converging value-belief-norm theory and the theory of planned behaviour. Tourism Management, 47, 164–177. https://doi.org/10.1016/j.tourman.2014.09.014
   Web of Science ®Google Scholar
• Han, H., Hsu, L.-T., & Sheu, C. (2010). Application of the theory of planned behaviour to Green hotel choice: Testing the effect of environmental friendly activities. Tourism Management, 31(3), 325–334. https://doi.org/10.1016/j.tourman.2009.03.013
   Web of Science ®Google Scholar
• Han, H., Hwang, J., & Lee, S. (2017). Cognitive, affective, normative, and moral triggers of sustainable intentions among convention-goers. Journal of Environmental Psychology, 51, 1–13. https://doi.org/10.1016/j.jenvp.2017.03.003
   Web of Science ®Google Scholar
• Hansla, A., Gamble, A., Juliusson, A., & Gärling, T. (2008). The relationships between awareness of consequences, environmental concern, and value orientations. Journal of Environmental Psychology, 28(1), 1–9. https://doi.org/10.1016/j.jenvp.2007.08.004
   Web of Science ®Google Scholar
• Hartmann, P., & Apaolaza-Ibáñez, V. (2012). Consumer attitude and purchase intention toward Green energy brands: The roles of psychological benefits and environmental concern. Journal of Business Research, 65(9), 1254–1263. https://doi.org/10.1016/j.jbusres.2011.11.001
   Web of Science ®Google Scholar
• Kim, Y., & Han, H. (2010). Intention to pay conventional-hotel prices at a Green hotel e a modification of the theory of planned behavior. Journal of Sustainable Tourism, 18(8), 997–1014. https://doi.org/10.1080/09669582.2010.490300
   Web of Science ®Google Scholar
• OECD. (2020). OECD tourism trends and policies 2020. OECD Publishing.
   Google Scholar
• Paul, J., Modi, A., & Patel, J. (2016). Predicting Green product consumption using theory of planned behavior and reasoned action. Journal of Retailing and Consumer Services, 29, 123–134. https://doi.org/10.1016/j.jretconser.2015.11.006
   Web of Science ®Google Scholar
• Prakash, G., Choudhary, S., Kumar, A., Garza-Reyes, J. A., Rehman Khane, S. A., & Kumar Panda, T. (2019). Do altruistic and egoistic values influence consumers’ attitudes and purchase intentions towards eco-friendly packaged products? An empirical investigation. Journal of Retailing and Consumer Services, 50, 163–169. https://doi.org/10.1016/j.jretconser.2019.05.011
   Web of Science ®Google Scholar
• Schultz, P. (2001). The structure of environmental concern: Concern for self, other people, and the biosphere. Journal of Environmental Psychology, 21(4), 327–339. https://doi.org/10.1006/jevp.2001.0227
   Web of Science ®Google Scholar
• Schwartz, S. H. (1977). Normative influence on altruism. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 10, pp. 221–279). Academic Press.
   Google Scholar
• Stern, P. C., & Dietz, T. (1994). The value basis of environmental concern. Journal of Social Issues, 50(3), 65–84. https://doi.org/10.1111/j.1540-4560.1994.tb02420.x
   Web of Science ®Google Scholar
• Stern, P. C., Dietz, T., Abel, T., Guagnano, G. A., & Kalof, L. (1999). A value-belief-norm theory of support for social movements: The case of environmentalism. Research in Human Ecology, 6(2), 81–97.
   Google Scholar
• Stern, P. C., Kalof, L., Dietz, T., & Guagnano, G. A. (1995). Values, beliefs, and proenvironmental action: Attitude formation toward emergent attitude objects. Journal of Applied Social Psychology, 25(18), 1611–1636. https://doi.org/10.1111/j.1559-1816.1995.tb02636.x
   Web of Science ®Google Scholar
• United Nations. (2020). Policy brief: COVID-19 and transforming tourism. https://unsdg.un.org/resources/policy-brief-covid-19-and-transforming-tourism
   Google Scholar
• Woosnam, K. M., Ribeiro, M. A., Denley, T. J., Hehir, C., & Boley, B. B. (2021). Psychological antecedents of intentions to participate in last chance tourism: Considering complementary theories. Journal of Travel Research, Advance online publication. https://doi.org/10.1177/00472875211025097
   Google Scholar
• Yadav, R. (2016). Altruistic or egoistic: Which value promotes organic food consumption among young consumers? A study in the context of a developing nation. Journal of Retailing and Consumer Services, 33, 92–97. https://doi.org/10.1016/j.jretconser.2016.08.008
   Web of Science ®Google Scholar
• Zhang, Y., Wang, Z., & Zhou, G. (2013). Antecedents of employee electricity saving behavior in organizations: An empirical study based on norm activation model. Energy Policy, 62, 1120–1127. https://doi.org/10.1016/j.enpol.2013.07.036
   Web of Science ®Google Scholar