1,135
Views
2
CrossRef citations to date
0
Altmetric
Articles

Destination experiencescape: conceptualization and scale development amid COVID-19 pandemic

, &
Pages 4047-4074 | Received 06 Sep 2021, Accepted 04 May 2022, Published online: 22 May 2022

References

  • Agapito, D., Mendes, J., & Valle, P. (2013). Exploring the conceptualization of the sensory dimension of tourist experiences. Journal of Destination Marketing & Management, 2(2), 62–73. https://doi.org/10.1016/j.jdmm.2013.03.001
  • Barnes, S. J., Mattsson, J., & Sørensen, F. (2014). Destination brand experience and visitor behavior: Testing a scale in the tourism context. Annals of Tourism Research, 48, 121–139. https://doi.org/10.1016/j.annals.2014.06.002
  • Björk, P., & Kauppinen-Räisänen, H. (2019). Destination foodscape: A stage for travelers’ food experience. Tourism Management, 71, 466–475. https://doi.org/10.1016/j.tourman.2018.11.005
  • Blumenthal, V., & Jensen, Ø. (2019). Consumer immersion in the experiencescape of managed visitor attractions: The nature of the immersion process and the role of involvement. Tourism Management Perspectives, 30, 159–170. https://doi.org/10.1016/j.tmp.2019.02.008
  • Bosangit, C., Hibbert, S., & McCabe, S. (2015). “If I was going to die I should at least be having fun”: Travel blogs, meaning and tourist experience. Annals of Tourism Research, 55, 1–14. https://doi.org/10.1016/j.annals.2015.08.001
  • Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: What is it? How is it measured? Does it affect loyalty? Journal of Marketing, 73(3), 52–68. https://doi.org/10.1509/jmkg.73.3.052
  • Campos, A. C., Mendes, J., Valle, P. O. d., & Scott, N. (2017). Co-creating animal-based tourist experiences: Attention, involvement and memorability. Tourism Management, 63, 100–114. https://doi.org/10.1016/j.tourman.2017.06.001
  • Campos, A. C., Mendes, J., Valle, P. O. d., & Scott, N. (2018). Co-creation of tourist experiences: A literature review. Current Issues in Tourism, 21(4), 369–400. https://doi.org/10.1080/13683500.2015.1081158
  • Chen, X., You, E. S., Lee, T. J., & Li, X. (2021). The influence of historical nostalgia on a heritage destination's brand authenticity, brand attachment, and brand equity: Historical nostalgia on a heritage destination's brand authenticity. International Journal of Tourism Research, 23(6), 1176–1190. https://doi.org/10.1002/jtr.2477
  • Chen, Z. (2022). Visualizing experiencescape–from the art of intangible cultural heritage. Current Issues in Tourism, 25(4), 559–578. https://doi.org/10.1080/13683500.2021.1892040
  • Chen, Z., Suntikul, W., & King, B. (2019). Research on tourism experiencescapes: The journey from art to science. Current Issues in Tourism, 23(11), 1407–1425. https://doi.org/10.1080/13683500.2019.1616679
  • Chen, Z., Suntikul, W., & King, B. (2020). Constructing an intangible cultural heritage experiencescape: The case of the feast of the drunken dragon (Macau). Tourism Management Perspectives, 34, 100659. https://doi.org/10.1016/j.tmp.2020.100659
  • Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295–336.
  • Choi, M., Law, R., & Heo, C. Y. (2016). Shopping destinations and trust–tourist attitudes: Scale development and validation. Tourism Management, 54, 490–501. https://doi.org/10.1016/j.tourman.2016.01.005
  • Chui, C. T. B., Rahim, F. A., Hassan, F. H., Musa, R., Yusof, J. M., & Hashim, R. H. (2010). Exploring tourist experiencescape and servicescape at taman negara (national park Malaysia). International Journal of Trade Economics & Finance, 1(1), 28–31. https://doi.org/10.7763/IJTEF.2010.V1.5
  • Cong, L., Wu, B., Morrison, A. M., Shu, H., & Wang, M. (2014). Analysis of wildlife tourism experiences with endangered species: An exploratory study of encounters with giant pandas in Chengdu, China. Tourism Management, 40, 300–310. https://doi.org/10.1016/j.tourman.2013.07.005
  • Cooper, C., & Hall, C. M. (2008). Contemporary tourism – An international approach. Butterworth-Heinemann.
  • Crompton, J. L. (1979). Motivations for pleasure vacation. Annals of Tourism Research, 6(4), 408–424. https://doi.org/10.1016/0160-7383(79)90004-5
  • Cutler, S. Q., & Carmichael, B. A. (2010). The dimensions of the tourist experience. In M. Morgan, P. Lugosi, & J. R. B. Ritchie (Eds.), The tourism and leisure experience: Consumer and managerial perspectives (pp. 3–26). Channel View Publications.
  • Dissart, J. C., & Marcouiller, D. W. (2012). Rural tourism production and the experience-scape. Tourism Analysis, 17, 691–704. https://doi.org/10.3727/108354212X13531051127104
  • Fakfare, P., Talawanich, S., & Wattanacharoensil, W. (2020). A scale development and validation on domestic tourists’ motivation: The case of second-tier tourism destinations. Asia Pacific Journal of Tourism Research, 25(5), 489–504. https://doi.org/10.1080/10941665.2020.1745855
  • Fossgard, K., & Fredman, P. (2019). Dimensions in the nature-based tourism experiencescape: An explorative analysis. Journal of Outdoor Recreation and Tourism, 28, 100219. https://doi.org/10.1016/j.jort.2019.04.001
  • Ghaderi, Z., Saboori, B., & Khoshkam, M. (2017). Does security matter in tourism demand? Current Issues in Tourism, 20(6), 552–565. https://doi.org/10.1080/13683500.2016.1161603
  • Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
  • Hallin, C. A., & Mykletun, R. J. (2006). Space and place for BASE: On the evolution of a BASE-jumping attraction image. Scandinavian Journal of Hospitality and Tourism, 6(2), 95–117. https://doi.org/10.1080/15022250600667466
  • Hinkin, T. R., & Tracey, J. B. (1999). An analysis of variance approach to content validation. Organizational Research Methods, 2(2), 175–186. https://doi.org/10.1177/109442819922004
  • Hoehle, H., & Venkatesh, V. (2015). Mobile application usability: Conceptualization and instrument development. MIS Quarterly, 39(2), 435–472. https://doi.org/10.25300/MISQ/2015/39.2.08
  • Hosany, S., & Gilbert, D. (2010). Measuring tourists’ emotional experiences toward hedonic holiday destinations. Journal of Travel Research, 49(4), 513–526. https://doi.org/10.1177/0047287509349267
  • Huang, Y., Wu, J., & Shi, W. (2018). The impact of font choice on web pages: Relationship with willingness to pay and tourism motivation. Tourism Management, 66, 191–199. https://doi.org/10.1016/j.tourman.2017.12.010
  • Jin, N., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitors. International Journal of Tourism Research, 17(1), 82–95. https://doi.org/10.1002/jtr.1968
  • Kim, H., Woo, E., & Uysal, M. (2015). Tourism experience and quality of life among elderly tourists. Tourism Management, 46, 465–476. https://doi.org/10.1016/j.tourman.2014.08.002
  • Kim, J. H., Ritchie, J. R. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12–25. https://doi.org/10.1177/0047287510385467
  • Kucukergin, K. G., Kucukergin, F. N., & Dedeoglu, B. B. (2020). An overview of the destination physical servicescape with SOR paradigm: The importance of prestige sensitivity. Asia Pacific Journal of Tourism Research, 25(5), 473–488. https://doi.org/10.1080/10941665.2020.1737160
  • Lee, C. K., Yoon, Y. S., & Lee, S. K. (2007). Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ. Tourism Management, 28(1), 204–214. https://doi.org/10.1016/j.tourman.2005.12.017
  • Li, J., Nguyen, T. H. H., & Coca-Stefaniak, J. A. (2020). Coronavirus impacts on post-pandemic planned travel behaviours. Annals of Tourism Research, 86, 102964, https://doi.org/10.1016/j.annals.2020.102964
  • Lim, W. M. (2021a). History, lessons, and ways forward from the COVID-19 pandemic. International Journal of Quality and Innovation, 5(2), 101–108.
  • Lim, W. M. (2021b). Toward an agency and reactance theory of crowding: Insights from COVID-19 and the tourism industry. Journal of Consumer Behaviour, 20(6), 1690–1694. https://doi.org/10.1002/cb.1948
  • Lim, W. M. (2021c). Conditional recipes for predicting impacts and prescribing solutions for externalities: The case of COVID-19 and tourism. Tourism Recreation Research, 46(2), 314–318. https://doi.org/10.1080/02508281.2021.1881708
  • Lim, W. M., & To, W. M. (2022). The economic impact of a global pandemic on the tourism economy: The case of COVID-19 and Macao’s destination-and gambling-dependent economy. Current Issues in Tourism, 25(8), 1258–1269. https://doi.org/10.1080/13683500.2021.1910218
  • Lin, H., Zhang, M., & Gursoy, D. (2022). Effects of tourist-to-tourist interactions on experience cocreation: A self-determination theory perspective. Advance online publication. Journal of Travel Research, 61(5), 1105–1120. https://doi.org/10.1177/00472875211019476
  • MacKenzie, S. B., Podsakoff, P. M., & Podsakoff, N. P. (2011). Construct measurement and validation procedures in MIS and behavioral research: Integrating new and existing techniques. MIS Quarterly, 35(2), 293–334. https://doi.org/10.2307/23044045
  • Mason, M. C., & Paggiaro, A. (2012). Investigating the role of festivalscape in culinary tourism: The case of food and wine events. Tourism management, 33(6), 1329–1336. https://doi.org/10.1016/j.tourman.2011.12.016
  • McLeay, F., Lichy, J., & Major, B. (2019). Co-creation of the ski-chalet community experiencescape. Tourism Management, 74, 413–424. https://doi.org/10.1016/j.tourman.2019.04.018
  • Mei, X. Y., Hågensen, A. M. S., & Kristiansen, H. S. (2020). Storytelling through experiencescape: Creating unique stories and extraordinary experiences in farm tourism. Tourism and Hospitality Research, 20(1), 93–104. https://doi.org/10.1177/1467358418813410
  • Meng, B., & Cui, M. (2020). The role of co-creation experience in forming tourists’ revisit intention to home-based accommodation: Extending the theory of planned behavior. Tourism Management Perspectives, 33, 100581. https://doi.org/10.1016/j.tmp.2019.100581
  • Mody, M., Suess, C., & Lehto, X. (2019). Going back to its roots: Can hospitableness provide hotels competitive advantage over the sharing economy? International Journal of Hospitality Management, 76, 286–298. https://doi.org/10.1016/j.ijhm.2018.05.017
  • Moon, H., Yoon, H. J., & Han, H. (2016). Role of airport physical environments in the satisfaction generation process: Mediating the impact of traveller emotion. Asia Pacific Journal of Tourism Research, 21(2), 193–211. https://doi.org/10.1080/10941665.2015.1048260
  • Mossberg, L. (2003). Att skapa upplevelser: Från OK till WOW. Lund.
  • Mossberg, L. (2007). A marketing approach to the tourist experience. Scandinavian Journal of Hospitality and Tourism, 7(1), 59–74. https://doi.org/10.1080/15022250701231915
  • Neuhofer, B., Buhalis, D., & Ladkin, A. (2012). Conceptualising technology enhanced destination experiences. Journal of Destination Marketing & Management, 1(1–2), 36–46. https://doi.org/10.1016/j.jdmm.2012.08.001
  • Nguyen, T. H. H., & Cheung, C. (2016). Chinese heritage tourists to heritage sites: What are the effects of heritage motivation and perceived authenticity on satisfaction? Asia Pacific Journal of Tourism Research, 21(11), 1155–1168. https://doi.org/10.1080/10941665.2015.1125377
  • Otto, J. E., & Ritchie, J. R. B. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174. https://doi.org/10.1016/0261-5177(96)00003-9
  • Papadas, K. K., Avlonitis, G. J., & Carrigan, M. (2017). Green marketing orientation: Conceptualization, scale development and validation. Journal of Business Research, 80, 236–246. https://doi.org/10.1016/j.jbusres.2017.05.024
  • Piramanayagam, S., Sud, S., & Seal, P. P. (2020). Relationship between tourists’ local food experiencescape, satisfaction and behavioural intention. Anatolia, 31(2), 316–330. https://doi.org/10.1080/13032917.2020.1747232
  • Pizam, A., & Tasci, A. D. (2019). Experienscape: Expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality management). International Journal of Hospitality Management, 76, 25–37. https://doi.org/10.1016/j.ijhm.2018.06.010
  • Prebensen, N. K., & Xie, J. (2017). Efficacy of co-creation and mastering on perceived value and satisfaction in tourists’ consumption. Tourism Management, 60, 166–176. https://doi.org/10.1016/j.tourman.2016.12.001
  • Rhee, Y. W., & Choi, J. N. (2017). Knowledge management behavior and individual creativity: Goal orientations as antecedents and in-group social status as moderating contingency. Journal of Organizational Behavior, 38(6), 813–832. https://doi.org/10.1002/job.2168
  • Rosenbaum, M. S., & Massiah, C. (2011). An expanded servicescape perspective. Journal of Service Management, 22(4), 471–491. https://doi.org/10.1108/09564231111155088
  • Sánchez-Cañizares, S. M., Cabeza-Ramírez, L. J., Muñoz-Fernández, G., & Fuentes-García, F. J. (2021). Impact of the perceived risk from Covid-19 on intention to travel. Current Issues in Tourism, 24(7), 970–984. https://doi.org/10.1080/13683500.2020.1829571
  • Seraphin, H., & Dosquet, F. (2020). Mountain tourism and second home tourism as post COVID-19 lockdown placebo? Worldwide Hospitality and Tourism Themes, 12(4), 485–500. https://doi.org/10.1108/WHATT-05-2020-0027
  • Shi, S., Gursoy, D., & Chen, L. (2019). Conceptualizing home-sharing lodging experience and its impact on destination image perception: A mixed method approach.”. Tourism Management, 75, 245–256. https://doi.org/10.1016/j.tourman.2019.05.012
  • Strauss, A., & Corbin, J. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Sage Publications.
  • Toral, S. L., Martínez-Torres, M. R., & Gonzalez-Rodriguez, M. R. (2018). Identification of the unique attributes of tourist destinations from online reviews. Journal of Travel Research, 57(7), 908–919. https://doi.org/10.1177/0047287517724918
  • Vu, H. Q., Li, G., Law, R., & Zhang, Y. (2019). Exploring tourist dining preferences based on restaurant reviews. Journal of Travel Research, 58(1), 149–167. https://doi.org/10.1177/0047287517744672
  • Wachyuni, S. S., & Kusumaningrum, D. A. (2020). The effect of COVID-19 pandemic: How are the future tourist behavior? Journal of Education, Society and Behavioural Science, 33(4), 67–76. https://doi.org/10.9734/jesbs/2020/v33i430219
  • Wang, W., Chen, J. S., Fan, L., & Lu, J. (2012). Tourist experience and Wetland parks: A case of Zhejiang, China. Annals of Tourism Research, 39(4), 1763–1778. https://doi.org/10.1016/j.annals.2012.05.029
  • Wang, X., Li, X. R., Zhen, F., & Zhang, J. (2016). How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach. Tourism Management, 54, 309–320. https://doi.org/10.1016/j.tourman.2015.12.003
  • Wen, J., Kozak, M., Yang, S., & Liu, F. (2021). COVID-19: Potential effects on Chinese citizens’ lifestyle and travel. Tourism Review, 76(1), 74–87. https://doi.org/10.1108/TR-03-2020-0110
  • Wu, T. C., Lin, Y. E., Wall, G., & Xie, P. F. (2020). A spectrum of indigenous tourism experiences as revealed through means-end chain analysis. Tourism Management, 76, 103969. https://doi.org/10.1016/j.tourman.2019.103969
  • Xu, J., & Chan, A. (2010). Service experience and package tours. Asia Pacific Journal of Tourism Research, 15(2), 177–194. https://doi.org/10.1080/10941661003629987
  • Zenker, S., & Kock, F. (2020). The coronavirus pandemic–A critical discussion of a tourism research agenda. Tourism Management, 81, 104164. https://doi.org/10.1016/j.tourman.2020.104164
  • Zhang, H., & Xu, H. (2019). A structural model of liminal experience in tourism. Tourism Management, 71, 84–98. https://doi.org/10.1016/j.tourman.2018.09.015

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.