217
Views
22
CrossRef citations to date
0
Altmetric
Original Articles

The Social Impacts of Electronic Mail in Organizations: A case study of electronic power games using communication genres

Pages 153-188 | Published online: 09 Dec 2010

REFERENCES

  • Adrianson, L. and Hjelmquist, E. (1991) 'Group processes in face-to-face and computer mediated communication', Behaviour and Information Technology, 10(4): 281-96.
  • Agre, P. (1998) 'Designing genres for new media', in S. Jones (ed.) CyberSociety 2.0: Revisiting CMC and Community, London: Sage, pp. 69-99.
  • Barnard, C. (1938) The Junctions of the executive, Cambridge, MA: Harvard University Press.
  • Baskerville, R., Smithson, S., Ngwenyama, O. and DeGross, J. (eds) (1994) Transforming organizations with information technology, Amsterdam: NorthHolland.
  • Bikson, T. K. and Eveland, J. D. (1990) 'The interplay of workgroup structures and computer support', in J. Galegher, R. E. Kraut and C. Egido (eds) Intellectual teamwork: Social and technological foundations of cooperative work, HiUsdale, NJ: Erlbaum, pp. 245-90.
  • Burkhardt, M. and Brass, D. (1990) 'Changing patterns or patterns of change: The effects of a change in technology on social network structure and power', Administrative Science Quarterly, 35(1): 104-27.
  • Castells, M. (1996) The rise of the network society, London: Blackwell.
  • Crozier, M. and Friedberg, E. (1977) L'acteur et le système, Paris: Editions du Seuil, coll. 'Points politiques', n. 111.
  • Daft, R. L. and Lengel, R. H. (1984) 'Information richness: A new approach to managerial information processing and organization design', in B. Staw and L. Cummings (eds) Research in organizational behavior, Greenwich, CT: JAI Press, pp. 191-233.
  • Daft, R. L. and Lengel, R. H. (1986) Organizational information requirements, media richness and structural design', Management Science, 32(5): 554-71.
  • Dutton, W. H. (1992) 'The ecology of games shaping telecommunications policy', Communication Theory, 2(4): 303-28.
  • Dutton, W. H. (1999) Society on the line, Oxford: Oxford University Press.
  • El-Shinnawy, M. and Markus, L. (1998) 'Acceptance of communication media in organizations : richness or features?', IEEE Transactions On Professional Communication, 41(4): 242-53.
  • Eveland, J. D. and Bikson, T. K. (1987) 'Evolving electronic communication networks: an empirical assessment', Office Technology and People, 3: 103-28.
  • Eveland, J. D. and Bikson, T. K. (1988) 'Work group structures and computer support: A field experiment', ACM Transactions on Office Information Systems, 6(4): 354-79.
  • Feldman, M. S. (1987) 'Electronic mail and weak ties in organizations', Office Technology and People, 3: 83-101.
  • Fenelon, J.-P. (1981) Qu'est-ce que l'analyse des données? Paris: Lefonen.
  • Finholt, T. and Sproull, L. (1990) 'Electronic groups at work', Organization Science, 1(1): 41-64.
  • FuIk, J. and DeSanctis, G. (1995) 'Electronic communications and changing organizational forms', Organization Science, 6(4): 337-49.
  • Carton, L. and Wellman, B. (1995) 'Social impacts of electronic mail in organizations: a review of the research literature', Communication Yearbook, 18:434-53.
  • Hammer, M. and Champy, J. (1993) Re-engineering the corporation: a manifesto for business revolution, London: Nicholas Brealey Publishing.
  • Haythornthwaite, C., Wellman, B. and Mantei, M. (1994) 'Media use and work relationships in a research group', in Proceedings of the 27th Hawaii International Conference on Systems Science, Washington: IEEE Press.
  • Haythornthwaite, C. and Wellman, B. (1998) 'Work, friendship, and media use for information exchange in a networked organization', Journal of the Society For Information Science, 49(12): 1101-14.
  • Hiltz, R. S., Johnson, K. and Turoff, M. (1986) 'Experiments in group decision making: Communication process and outcome in face-to-face versus computerized conferences', Human Communication Research, 13(2): 225-52.
  • Huff, C., Sproull, L. and Kiesler, S. (1989) 'Computer communication and organizational commitment: Tracing the relationship in a city government', Journal of Applied Social Psychology, 19(16): 1371-91.
  • Kiesler, S., Siegal, J. and McGuire, T. W (1984) 'Social psychological aspects of computer-mediated communication', American Psychologist, 39(10): 1123-34.
  • Kiesler, S. and Sproull, L. (1992) 'Group decision making and communication technology', Organization Behavior and Human Decision Processes, 52(1): 96-124.
  • Kiesler, S., Zubrow, D., Moses, A. M. and Geller, V. (1985) 'Affect in computer-mediated communication: An experiment in synchronous terminal-to-terminal discussion', Human-Computer Interaction, 1; 77-104.
  • Kiesler, S. and Sproull L. (1986) 'Reducing social context cues : electronic mail in organizational communications', Management Science, 32(11): 1493-1512.
  • Kling, R. (1996) 'Content and pedagogy in teaching about the social aspects of computerization'. Available online: http://www.slis.indiana.edu/kling/ pubs/pedagl .html
  • Leavitt, H. and Whisler, T. (1958) 'Management in the 1980s', Harvard Business Review, 36(6): 41-8.
  • Lebart, L. and Salem, A. (1994) Statistique textuelle, Paris: Dunod.
  • Lee, A. (1994) 'Electronic mail as a medium for rich communication: an empirical investigation using hermeneutic interpretation', MIS Quarterly, 18(2): 143-57.
  • Lee, A. and Ngwenyama, O. (1997) 'Communication richness in electronic mail: critical social theory and the contextuality of meaning', MIS Quarterly, 21(2): 145-66.
  • Mackay, W. E. (1988) 'More than just a communication system: Diversity in the use of electronic mail', Proceedings of the Conference on Computer-Supported Cooperative Work, pp. 344-353
  • McKenney, J. and Zack M. (1995) 'Social context and interaction in ongoing computer-supported management groups', Organization Science, 6(4): 394-423.
  • McKenney, J. and Zack M., Doherty V. (1992) 'Complementary communication media: a comparison of electronic mail and face-to-face communication in a programming team', in N. Nohria and R. Eccles (eds) Networks and Organization, Boston, MA: Harvard Business School Press, pp. 262-87.
  • Mackenzie, K. (1986) 'Virtual positions and power', Management Science, 32(5): 622-43.
  • Markus, L. (1994) 'Electronic mail as the medium of managerial choice', Organization Science, 5(4): 502-27.
  • Markus, L. M. and Benjamin, R. (1997) 'The magic bullet theory in IT-enabled transformation', Sloan Management Review, 38(2): 55-69.
  • Mintzberg, H. (1973) The Nature of Managerial Work, New York: Harper and Row.
  • Mintzberg, H. (1979) The Structuring of Organizations, NJ: Prentice-Hall.
  • Morineau, A. (1984) 'Note sur la caractérisation statistique d'une classe et les valeurs-tests', Bulletin Technique Centre Statistique Informatique Appliquées, 2(1-2): 20-7.
  • Oison, M. H. and Lucas, H. C., Jr (1982) 'The impact of office automation on the organization: some implications for research and practice', Communications of the ACM, 25(11): 838-1-7.
  • Orlikowski, W. (1993) 'Learning from Notes: organizational issues in groupware implementation', The Information Society, 9: 237-50.
  • Orlikowski, W. (1996) 'Improvising Organizational Transformation over Time: a Situated Change Perspective', Information Systems Research, 7(1): 63-92.
  • Perrin, C. (1991) 'Electronic Social Fields in Bureaucracies', Communications of the ACM, 34(12): 75-82.
  • Pfeffer, J. (1981) Power in Organizations, Marshfield, MA: Pitman.
  • Pliskin, N. and Romm, C. (1997) 'The impact of e-mail on the evolution of a virtual community during a strike', Information and Management, 32: 245-54.
  • Rice, R. E., Grant, A., Schmitz, J. and Torobin, J. (1990) 'Individual and network influences on the adoption and perceived outcomes of electronic messaging', Social Networks, 12(1): 27-55.
  • Rice, R. (1994) 'Network analysis and computer-mediated communication systems', in S. Wasserman and J. Galaskiewicz (eds) Advances in Social and Behavioral Science from Social Network Analysis, New bury Park, CA: Sage, pp. 167-203.
  • Rice, R. E. and Steinfield, C. (1994) 'Experiences with new forms of organizational communication via electronic mail and voice messaging', in J. H. Adrianson and R. Roe (eds) Telematics and Work, Hillsdale, NJ: Lawrence Erlbaum.
  • Robey, D. and Boudreau, M.-C. (1999) 'Accounting for the contradictory organizational consequences of information technology: theoretical directions and methodological implications', Information Systems Research, 10(2): 167-86.
  • Rochlin, G. (1997) Trapped in the Net: the unanticipated consequences of computerization. Princeton, NJ.
  • Rogers, E. M. (1971) Communication of Innovations, New York: Free Press.
  • Romm, C., Pliskin, N. and Rifkin, W. (1996) 'Diffusion of e-mail: an organizational learning perspective', Information and Management, 31: 37-46.
  • Romm, C. (1999) Virtual politicking: playing politics in electronically linked organizations, Cresldll, NJ: Hampton Press.
  • Saunders, C. S., Robey, D. and Vaverek, K. A. (1994) 'The persistence of status differentials in computer conferencing', Human Communication Research, 20(4): 443-72.
  • Schmitz, J. and FuIk, J. (1991) Organizational colleagues, media richness, and electronic mail', Communication Research, 18: 487-523.
  • Sherblom, J. (1988) 'Direction, function, and signature in electronic mail', Journal of Business Communication, 25: 39-54.
  • Siegal, J., Dubrovsky, V., Kiesler, S. and McGuire, T. (1986) 'Group processes in computer-mediated communication', Organizational Behavior and Human Decision Processes, 37: 157-87.
  • Sproull, L. and Kiesler, S. (1991) Connections: New ways of working in the networked organization, Cambridge, MA: MIT Press.
  • Steinfield, C. W. (1985) 'Dimensions of electronic mail use in an organizational setting', in J. Pearce and R. Robinson (eds) Proceedings of the annual meeting of the Academy of Management, Mississippi State University: Academy of Management, pp. 239-43.
  • Steinfield, C. W. (1986) 'Computer-mediated communication in an organizational setting: Explaining task-related and socioemotional uses', in M. McLaughlin (ed.) Communication Yearbook, Beverly Hills, CA: Sage, pp. 777-804.
  • The Industry Standard. (2000) 'E-mail outpaces the Web'. Available online: http :// www.thestandard.com/research/metrics/display/0,2799,20265,0 0.html
  • Trevino, L. K., Daft, R. L. and Lengel, R. H. (1990) 'Understanding managers' media choices: A symbolic interactionist perspective', in J. FuIk and C. Steinfield (eds) Organizations and communication technology, Newbury Park, CA: Sage, pp. 71-94.
  • Tushman, M. and Anderson, P. (1986) Technological discontinuities and organizational environments', Administrative Science Quarterly, 31: 439-65.
  • Walther, J. B. (1992) 'Interpersonal effects in computer-mediated interaction: A relational perspective', Communication Research, 19(1): 52-90.
  • Walther, J. B. (1995) 'Relational aspects of computer-mediated communication: experimental observations over time', Organization Science, 6(2): 186-203.
  • Winograd, T. and Flores, F. (1986) Understanding Computers and Cognition: A New Foundation for Design, Addison-Wesley.
  • Yates, J., Orlikowski, Wanda J. and Okamura, K. (1995) 'Constituting Genre Repertoires: Deliberate and Emergent Patterns of Electronic Media Use', Academy of Management Best Papers Proceedings 1995.
  • Yates, J., and Orlikowski, Wanda J. (1994) 'Genre Repertoire: The Structuring of Communicative Practices in Organizations', Administrative Science Quarterly, 39(4): 541-74.
  • Zack, M. (1994) 'Electronic messaging and communication effectiveness in an ongoing workgroup', Information and Management, 26: 231-41.
  • Zmud, R. (1990) Opportunities for strategic information manipulation through new information technology', in J. FuIk and C. Steinfield (eds) Organizations and communication technology, Newbury Park, CA: Sage, pp. 95-116.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.