1,109
Views
38
CrossRef citations to date
0
Altmetric
GENERAL ARTICLES

GETTING THE WHOLE PICTURE?

New information and communication technologies in healthcare work and organization

, , &
Pages 442-465 | Received 22 Oct 2008, Published online: 24 Apr 2010

References

  • Allen , A. 1997 . The nursing-medical boundary: a negotiated order? . Sociology of Health & Illness , 19 ( 4 ) : 498 – 520 .
  • Barlow , J. , Bayer , S. , Castleton , B. and Curry , R. 2005 . Meeting government objectives for telecare in moving from local implementation to mainstream services . Journal of Telemedicine and Telecare , 11 : 49 – 51 . suppl. 1
  • Barlow , J. , Singh , D. , Bayer , S. and Curry , R. 2007 . A systematic review of the benefits of home telecare for frail elderly people and those with long term conditions . Journal of Telemedicine and Telecare , 13 ( 4 ) : 172 – 179 .
  • Berg , M. 1996 . Practices of reading and writing: the constitutive role of the patient record in medical work . Sociology of Health & Illness , 18 ( 4 ) : 499 – 524 .
  • Berg , M. 1997 . Rationalizing Medical Work: Decision Support Techniques and Medical Practices , Cambridge, MA : MIT Press .
  • Berg , M. 2001 . Implementing information systems in health care organizations: myth and challenges . International Journal of Medical Informatics , 64 ( 2–3 ) : 143 – 156 .
  • Berg , M. and Bowker , G. 1997 . The multiple bodies of the medical record: toward a sociology of an artefact . The Sociological Quarterly , 38 ( 3 ) : 513 – 537 .
  • Boland , R. J. Jr and Schultze , U. 1996 . “ From work to activity: technology and the narrative of progress ” . In Information Technology and Changes in Organizational Work , Edited by: Orlikowski , W. J. , Walsham , G. , Jones , M. R. and DeGross , J. I. 308 – 324 . London : Chapman & Hall .
  • Bowker , G. and Star , L. S. 1999 . Sorting Things Out. Classification and Its Consequences , Cambridge, MA : The MIT Press .
  • Burton , J. and van den Broek , D. 2008 . Accountable and countable: information management systems and the bureaucratization of social work . British Journal of Social Work , 39 ( 7 ) : 1326 – 1342 .
  • Christensen , T. 2005 . The Norwegian state transformed? . Western European Politics , 28 ( 4 ) : 721 – 739 .
  • Clegg , S. 1989 . Frameworks of Power , London : Sage .
  • Darbyshire , P. 2004 . Rage against the machine?: nurses and midwives experience of using computerised patient information systems for clinical information . Journal of Clinical Nursing , 13 ( 1 ) : 17 – 25 .
  • Davies , C. 1995 . Gender and the Professional Predicament in Nursing , Basingstoke : Palgrave Macmillan .
  • Dent , M. 1990 . Organisation and change in renal work: a study of the impact of a computer system within two hospitals . Sociology of Health and Illness , 12 ( 4 ) : 413 – 431 .
  • Doolin , B. 2004 . Power and resistance in the implementation of a medical management information system . Information Systems Journal , 14 ( 4 ) : 343 – 362 .
  • Dyb , K. and Halford , S. 2009 . Placing globalizing technologies: telemedicine and the making of difference . Sociology , 43 ( 2 ) : 232 – 249 .
  • Exworthy , M. and Halford , S. 1999 . Professionalism and the New Managerialism in the Public Sector , Buckingham : Open University Press .
  • Giaimo , S. and Manow , P. 1999 . Adapting the welfare state – the case of health care reform in Britain, Germany, and the United States . Comparative Political Studies , 32 ( 8 ) : 967 – 1000 .
  • Grimson , J. , Grimson , W. and Hasselbring , W. 2000 . The IS challenge in health care . Communications of the ACM , 43 ( 6 ) : 49 – 55 .
  • Hagen , R. 2006 . Nyliberalismen og samfunnsvitenskapene. Refleksjonsteorier for det moderne samfunnet , Oslo : Universitetsforlaget .
  • Hailey , D. , Roine , R. and Ohinmaa , A. 2002 . Systematic review of evidence for the benefits of telemedicine . Journal of Telemedicine and Telecare , 8 ( suppl. 1 ) : 1 – 7 .
  • Halford , S. and Leonard , P. 2001 . Gender, Power and Organizations , Basingstoke : Macmillan .
  • Halford , S. and Leonard , P. 2006 . Negotiating Gender Identities at Work: Place, Space and Time , Basingstoke : Palgrave .
  • Halford , S. , Obstfelder , A. and Lotherington , A. T. 2009 . Beyond implementation and resistance: how the delivery of ICT policy is re-shaping healthcare . Policy and Politics , 37 ( 1 ) : 113 – 128 .
  • Hanseth , O. and Monteiro , E. Changing irreversible networks . Proceedings from ECIS ‘98 . 4–6 June , Aix-en-Provence.
  • Hanson , J. , Osipovič , D. and Percival , J. 2009 . “ Making sense of sensors: older people's and professional caregivers’ attittudes towards telecare ” . In Digital Welfare for the Third Age , Edited by: Loader , B. , Hardey , M. and Keeble , L. 91 – 111 . London : Routledge .
  • Hardey , M. , Loader , B. and Keeble , L. 2009 . “ Introduction ” . In Digital Welfare for the Third Age , Edited by: Loader , B. , Hardey , M. and Keeble , L. 1 – 14 . London : Routledge .
  • Hardey , M. , Payne , S. and Coleman , P. 2000 . “Scraps”: hidden nursing information and its influence on the delivery of care . Journal of Advanced Nursing , 32 ( 1 ) : 208 – 214 .
  • Hartswood , M. , Procter , R. , Rouncefield , M. and Slack , R. 2003 . Making a case in medical work: implications for the electronic patient record . Computer Supported Cooperative Work (CSCW) , 12 ( 3 ) : 241 – 266 .
  • Heath , C. , Luff , P. and Svensson , M. 2003 . Technology and medical practice . Sociology of Health and Illness , 25 ( 3 ) : 75 – 97 .
  • Heeks , R. 2006 . Health information systems: failure, success and improvisation . International Journal of Medical Informatics , 75 ( 2 ) : 125 – 137 .
  • Henwood , F. and Hart , A. 2003 . Articulating gender in the context of ICTs in health care: the case of electronic patient records in the maternity services . Critical Social Policy , 23 ( 2 ) : 249 – 267 .
  • Keeble , L. , Loader , B. and Hardey , M. 2009 . “ Partnership in assessment? A case study of integrated information sharing ” . In Digital Welfare for the Third Age , Edited by: Loader , B. , Hardey , M. and Keeble , L. 28 – 46 . London : Routledge .
  • Kerfoot , D. and Knights , D. 1996 . “ The best is yet to come: searching for embodiment in managerial work ” . In Men as Managers, Managers as Men: Critical Perspectives on Men, Masculinities and Managements , Edited by: Collinson , D. L. and Hearn , J. 78 – 98 . London : Sage .
  • Law , J. 1992 . Notes on the theory of the actor network: ordering, strategy, and heterogeneity . [Online] Available at: http://www.lancs.ac.uk/fass/sociology/papers/law-notes-on-ant.pdf (19 August 2008)
  • Lehoux , P. , Sicotte , C. , Denis , J.-L. , Berg , M. and Lacroix , A. 2002 . The theory of use behind telemedicine: how compatible with physicians’ clinical routine? . Social Science & Medicine , 54 ( 6 ) : 889 – 904 .
  • Leonard , P. 2003 . “Playing” doctors and nurses? Competing discourses of gender, power, and identity in the British National Health Service . Sociological Review , 51 ( 2 ) : 218 – 237 .
  • Lock , M. 2001 . Twice Dead: Organ Transplants and the Re-invention of Death , Berkeley, CA : University of California Press .
  • May , C. 2006 . A rational model for assessing and evaluating complex interventions in health care . BMC Health Services Research , 6 : 86
  • May , C. and Ellis , N. 2001 . When protocols fail: technical evaluation, biomedical knowledge, and the social production of “facts” about a telemedicine clinic . Social Science and Medicine , 53 ( 8 ) : 989 – 1002 .
  • May , C. and Finch , T. 2009 . Implementing, embedding, and integrating practices: an outline of normalization process theory . Sociology , 43 ( 3 ) : 535 – 554 .
  • May , C. , Finch , T. , Mair , F. , Ballini , L. , Dowrick , C. , Eccles , M. , Gask , L. , MacFarlane , A. , Murray , E. , Rapley , T. , Rogers , A. , Treweek , S. , Wallace , P. , Anderson , G. , Burns , G. and Heaven , B. 2007 . Understanding the implementation of complex interventions in health care: the normalization process model . BMC Health Services Research , 7 : 148
  • May , C. , Gask , L. , Atkinson , T. , Ellis , N. , Mair , F. and Esmail , A. 2001 . Resisting and promoting new technologies in clinical practice: the case of telepsychiatry . Social Science & Medicine , 52 ( 12 ) : 1889 – 1901 .
  • May , C. , Harrison , R. , Finch , T. , MacFarlane , A. , Mair , F. and Wallace , P. 2003 . Understanding the normalization of telemedicine services through qualitative evaluation . Journal of the American Medical Informatics Association , 10 ( 6 ) : 596 – 604 .
  • May , C. , Mort , M. , Williams , T. , Frances , M. and Gask , L. 2003 . Health technology assessment in its local contexts: studies of telehealthcare . Social Science & Medicine , 57 ( 4 ) : 697 – 710 .
  • May , C. , Mort , M. , Mair , F. and Finch , T. 2005 . Telemedicine and the Future Patient: Risk, Governance and Innovation , ESRC End of Award Summary, [Online] Available at: www.york.ac.uk/res/iht/projects/l218252067/MayFinalRptSummaryRefs.pdf (20 June 2007)
  • Mclaughlin , J. and Webster , A. 1998 . Rationalising knowledge: IT systems, professional identities and power . Sociological Review , 46 ( 4 ) : 781 – 802 .
  • Moser , I. and Law , J. 2006 . Fluids or flows? Information and qualculation in medical practice . Information Technology and People , 19 ( 1 ) : 55 – 73 .
  • Nettleton , S. 2004 . The emergence of e-scaped medicine . Sociology , 38 ( 4 ) : 661 – 680 .
  • OECD . 1996 . [Online] Available at: http://www.oecd.org/dataoecd/51/8/1913021.pdf (28 August 2008)
  • Pasveer , B. 1989 . Knowledge of shadows: the introduction of X-ray images in medicine . Sociology of Health and Illness , 11 ( 4 ) : 360 – 381 .
  • Paterson , B. , Thorne , S. , Canam , C. and Jillings , C. 2001 . Meta-study of Qualitative Health Research , Thousand Oaks : Sage Publications Inc .
  • Pollock , N. , Williams , R. and D'Adderio , L. 2007 . Global software and its provenance: generification work in the production of organizational software packages . Social Studies of Science , 37 ( 2 ) : 254 – 280 .
  • Pope , C. 1991 . Trouble in store: some thoughts on the management of waiting lists . Sociology of Health and Illness , 13 ( 2 ) : 193 – 212 .
  • Porter , S. 1995 . Nursing's Relationship with Medicine: A Critical Realist Ethnography , Aldershot : Avesbury .
  • Rappert , B. and Brown , N. 2000 . Putting the future in its place: comparing innovation moments in genetic diagnostics and telemedicine . New Genetics and Society , 19 ( 1 ) : 49 – 76 .
  • Rigby , M. 1999 . The management and policy challenges of the globalisation effect of informatics and telemedicine . Health Policy , 46 ( 2 ) : 97 – 103 .
  • SHdir . 1997 . More Health for Every BiT , Oslo : Norwegian Ministry of Social Affairs and Norwegian Ministry of Health .
  • ShDIR . 2001 . Say @: Electronic Interaction in the Health and Social Sector , Oslo : Norwegian Ministry of Social Affairs and Norwegian Ministry of Health .
  • ShDIR . 2004 . Te@mwork 2007@: Electronic Co-operation in the Health and Social Sector , Oslo : Norwegian Ministry of Social Affairs and Norwegian Ministry of Health .
  • Stein , L. 1967 . The doctor-nurse game . Archives of General Psychiatry , 16 ( 6 ) : 699 – 703 .
  • Strauss , A. , Schatzman , L. , Ehrlich , D. , Bucher , R. and Sabshin , M. 1963/1994 . “ The hospital and its negotiated order ” . In The Hospital in Modern Society , Edited by: Freidson , E. 147 – 169 . New York : Free Press .
  • Suchman , L. 1996 . “ Supporting articulation work ” . In Computerization and Controversy. Value Conflicts and Social Choices , Edited by: King , R. 407 – 425 . San Diego : Morgan Kaufmann .
  • Tachakra , S. and Rajani , R. 2002 . Social presence in telemedicine . Journal of Telemedicine and Telecare , 8 ( 4 ) : 226 – 230 .
  • Timmons , S. 2003 . Nurses resisting information technology . Nursing Inquiry , 10 ( 4 ) : 257 – 269 .
  • Tjora , A. 2000 . The technological mediation of the nursing-medical boundary . Sociology of Health & Illness , 22 ( 6 ) : 721 – 741 .
  • Wanless , D. 2002 . Wanless Report: Final Report 2002 , London : HM Treasury . [Online] available at: http://www.hm-treasury.gov.uk/6382.htm (8 February 2010)
  • Webster , A. 2009 . “ Information and communications technologies and healthcare: user centered devices and patient work ” . In Digital Welfare for the Third Age , Edited by: Loader , B. , Hardey , M. and Keeble , L. 63 – 75 . London : Routledge .
  • Williams , T. , May , C. , Mort , M. and Gask , L. 2003 . Normative models of health technology assessment and the social production of evidence about telehealthcare . Health Policy , 64 ( 1 ) : 39 – 54 .
  • Wilson , M. 2002 . Making nursing visible? Gender, technology and the care plan as script . Information Technology and People , 15 ( 2 ) : 139 – 158 .
  • Wilson , R. and Baines , S. 2009 . “ Are there limits to the integration of care for older people? ” . In Digital Welfare for the Third Age , Edited by: Loader , B. , Hardey , M. and Keeble , L. 17 – 27 . London : Routledge .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.