REFERENCES
- Ackoff, R. (1969) 'Management Misinformation Systems', Management Science 14(4): 147-157.
- Bergel, H. (1997) 'Cyberspace 2000: dealing with information overload', Communications of the ACM 40(2): 19-24.
- Castells, M. (1996) The Rise of the Network Society, Blackwells: Maiden, Massachusetts.
- Dutton, W. H. (1999) Society on the Line: Information Politics in the Digital Age, Oxford: Oxford University Press.
- Dutton, W. H., Blumler, J. G., Garnham, N., Mansell, R., Cornford, J. and Peltu, M. (1996) 'The politics of information and communication policy: the information superhighway', in W. H. Dutton (ed.) (1996) Information and Communication Technologies, Oxford: Oxford University Press, pp. 387-406.
- Dyson, E., Gilder, G., Keyworth, G. and Toffler, A. (1996) 'Cyberspace and the American dream: a magna carta for the knowledge age', The Information Society 12: 295-308.
- Earl, M. J. and Hopwood, A. G. (1980) 'From management information to information management', in L. F. Lucas and S. Lincoln (eds) The Information Systems Environment, Holland: North-Holland Publishing Company, pp. 3-13.
- Eisenhardt, K. (1989) 'Building theory from case study research", Academy of Management Review, 14(4): 532-550.
- Feldman, M. S. and March, J. G. (1981) 'Information in organizations as signal and symbol', Administrative Science Quarterly 26: 171-186.
- Finholt, T. and Sproull, L. (1990) 'Electronic groups at work', Organization Science 1(1): 41-64.
- Gates, B. (1995) The Road Ahead, London: Viking.
- George, J. F. and King, J. L. (1991) 'Examining the computerization and centralization debate', Communications of the ACM 34(7): 63-72.
- Glaser, B. G. and Strauss, A. (1967) The Discovery of Grounded Theory: Strategies for Qualitative Research, New York: Aldine Publishing.
- Hall, R. J. (1998) 'How to avoid unwanted email', Communications of the ACM, 41(3): 88-95.
- Herring, S. C. (ed.) (1996) Computer-Mediated Communication: Linguistic, Social and Cross-Cultural Perspectives, Amsterdam: John Benjamins Publishing Company.
- Hiltz, S. R. and Turoff, M. (1985) 'Structuring computer-mediated communication systems to avoid information overload', Communication of the ACM 28(7): 680-689.
- Hudson, D. (1997) Rewired, Indiana: Macmillan Technical Publishing.
- Interrogate the Internet (1996) 'Contradictions in Cyberspace: collective response', in R. Shields (ed.) (1996) Cultures of Internet, London: Sage, pp. 125-132.
- Jones, S. (ed.) (1997) Virtual Culture, London: Sage Publications.
- Kehoe, C. M. and Pitkow, J. E. (1997) 'Surveying the territory: GVU's Five WWW User surveys', The World Wide Web Journal 1(3), available at http: / /www.cc.gatech.edu/gvu/user_surveys/papers/w3j.html.
- Kling, R. (ed.) (1996) Computerization and Controversy, San Diego: Academic Press, 2nd edition.
- Kolb, D. (1996) 'Discourse across links', in C. Ess (ed.) Philosophical Perspectives on Computer-Mediated Communication, Albany: State University of New York Press, pp. 15-26.
- Lamb, R. (1996) 'Informational imperatives and socially mediated relationships', The Information Society 12: 17-37.
- Loader, B. (1998) 'Cyberspace divide: equality, agency and policy in the information society', in Loader, B. (ed.) Cyberspace divide: equality, agency and policy in the information society, London: Routledge, pp. 3-16.
- MacKenzie, D. (1999a) Technological Determinism', in W. H. Dutton (1999) Society on the Line: Information Politics in the Digital Age, Oxford: Oxford University Press, pp. 39-41.
- MacKenzie, D. (1999b) The Certainty Trough', in W. H. Dutton (1999) Society on the Line: Information Politics in the Digital Age, Oxford: Oxford University Press, pp. 43-6.
- Marshall, C. and Rossman, G. (1989) Designing Qualitative Research, California: Sage Publications.
- May, C. (1998) 'Capital, knowledge and ownership: the 'information society' and intellectual property', Information, Communication &. Society 1(3): 246-269.
- Miles, M. B. and Huber man, A. M. (1994) Qualitative Data Analysis, London: Sage Publications Ltd. (2nd edition).
- Mueller, M. L. and Schement, J. R. (1996) 'Universal service from the bottom-up: a study of telephone penetration in Camden, New Jersey', The Information Society 12: 273-292.
- Negroponte, N. (1995) Being Digital, London: Coronet Books.
- Pettigrew, A. (1990) 'Longitudinal field research on change: theory and practice', Organizational Science 1(3): 267-292.
- Pitkow, J. and Kehoe, C. (1995) 'Results from the third WWW survey', The World Wide Web Journal 1(1).
- Pitkow, J. and Recker, M. (1995) 'Using the web as a survey tool: Results from the second WWW survey', Journal of Computer Networks and ISDN Systems 27(6).
- Porter, M. E. (1990) 'The competitive advantage of nations', Harvard Business Review, pp. 73-93.
- Roszak, T. (1994) The Cult of Information, Los Angeles: University of California Press, 2nd edition.
- Shannon, C. and Weaver, W. (1999) The Mathematical Theory of Communication, Urbana: University of Illinois Press; first published 1949.
- Star, S. L. (ed.) (1995) The Cultures of Computing, Oxford: Blackwell Publishers.
- Strauss, A. and Corbin, C. (1994) 'Grounded theory methodology: an overview', in N. K. Denzin and Y. S. Lincoln (eds) (1994) Handbook of Qualitative Research, London: Sage, pp. 2730-785.
- Taha, L. H. and CaIdwell, B. S. (1993) 'Social isolation and integration in electronic environments', Behaviour and Information Technology 12(5): 276-283.
- Talbott, S. L. (1995) The Future Does Not Compute: Transcending the Machines in Our Midst, Sebastapol, California: O'Reilly & Associates.
- Webster, F. (1994) 'What Information Society?' The Information Society 10: 1-23.
- Webster, F. (1995) Theories of the Information Society, London: Routledge.
- Webster, F. and Robins, K. (1998) 'The iron cage of the information society', Information, Communication and Society 1(1): 23-45.
- Welch, J. (1993) 'A master class in radical change', Fortune, 28: 82-83.
- Winner, L. (1991) 'Mythinformation in the high-tech era', in T. Forester (1991) (ed.) Computer in the Human Context, Cambridge, MA: MIT Press, pp. 82-96.
- Winston, B. (1998) Media, Technology and Society, London: Routledge.