Co-constructing controversy: content analysis of collaborative knowledge negotiation in online communities

References

• Berkeley Parents Network. (2014). About the Berkeley Parents Network. Retrieved from http://parents.berkeley.edu/FAQ/about.html
   Google Scholar
• Borenstein, S., & Saloner, G. (2001). Economics and electronic commerce. The Journal of Economic Perspectives, 15(1), 3–12. doi: 10.1257/jep.15.1.3
   Web of Science ®Google Scholar
• Clift, K., & Rizzolo, D. (2014). Vaccine myths and misconceptions. Journal of the American Academy of Physician Assistants, 27(8), 21–25. doi: 10.1097/01.JAA.0000451873.94189.56
   Google Scholar
• Faraj, S., Jarvenpaa, S., & Majchrzak, A. (2011). Knowledge collaboration in online communities. Organization Science, 22(5), 1224–1239. doi: 10.1287/orsc.1100.0614
   Web of Science ®Google Scholar
• Fichman, P., & Hara, N. (2014). Global Wikipedia. International and cross-cultural issues in online collaboration. Lanham, MD: Rowman & Littlefield.
   Google Scholar
• Flanagin, A. J., Hocevar, K. P., & Samahitob, S. N. (2014). Connecting with the user-generated Web: How group identification impacts online information sharing and evaluation. Information, Communication & Society, 17(6), 683–694. doi: 10.1080/1369118X.2013.808361
   Web of Science ®Google Scholar
• Flanagin, A. J., & Metzger, M. J. (2007). The role of site features, user attributes, and information verification behaviors on the perceived credibility of web-based information. New Media & Society, 9(2), 319–342. doi: 10.1177/1461444807075015
   Web of Science ®Google Scholar
• Gardner, B., Davies, A., McAteer, J., & Michie, S. (2010). Beliefs underlying UK parents’ views toward MMR promotion interventions: A qualitative study. Psychology, Health & Medicine, 15(2), 220–230. doi: 10.1080/13548501003623963
   PubMed Web of Science ®Google Scholar
• Goldspink, C. (2010). Normative behaviour in Wikipedia. Information, Communication & Society, 13(5), 652–673. doi: 10.1080/13691180903214523
   Web of Science ®Google Scholar
• Hallgren, K. A. (2012). Computing inter-rater reliability for observational data: An overview and tutorial. Tutor Quantitative Methods Psychology, 8(1), 23–34. Retrieved from http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3402032/pdf/nihms372951.pdf
   PubMedGoogle Scholar
• Hara, N., & Doney, J. (2015). Social construction of knowledge in Wikipedia. First Monday, 20(6). Retrieved from http://firstmonday.org/ojs/index.php/fm/article/view/5869
   Google Scholar
• Hara, N., & Sanfilippo, M. R. (in preparation). Analysis of roles in knowledge co-construction of a controversial topic in child vaccination.
   Google Scholar
• Hara, N., Shachaf, P., & Hew, K. F. (2010). Cross-cultural analysis of the Wikipedia community. Journal of American Society for Information Science & Technology, 61(10), 2097–2108. doi: 10.1002/asi.21373
   Web of Science ®Google Scholar
• Hargadon, A. B., & Bechky, B. A. (2006). When collections of creative become creative collectives: A field study of problem solving at work. Organization Science, 17(4), 484–500. doi: 10.1287/orsc.1060.0200
   Web of Science ®Google Scholar
• Hew, K. F., & Hara, N. (2007). Knowledge sharing among professionals in three online environments: A qualitative case study. Journal of American Society for Information Science & Technology, 58(14), 2310–2324. doi: 10.1002/asi.20698
   Web of Science ®Google Scholar
• Holton, A., Weberling, B., Clarke, C. E., & Smith, M. J. (2012). The blame frame: Media attribution of culpability about the MMR-Autism vaccination scare. Health Communication, 27(7), 690–701. doi: 10.1080/10410236.2011.633158
   PubMed Web of Science ®Google Scholar
• Jang, S. M. (2014). Seeking congruency or incongruency online? Examining selective exposure to four controversial science issues. Science Communication, 36(2), 143–167. doi: 10.1177/1075547013502733
   Web of Science ®Google Scholar
• John, S. (2011). Expert testimony and epistemological free-riding: The MMR controversy. The Philosophical Quarterly, 61(244), 496–517. doi: 10.1111/j.1467-9213.2010.687.x
   Web of Science ®Google Scholar
• Joyce, E., Butler, B., & Pike, J. (2011). Handling flammable materials: Wikipedia biographies of living persons as contentious objects. Proceedings of the 2011 iConference, Seattle, WA, pp. 25–32.
   Google Scholar
• Joyce, E., Pike, J., & Bulter, B. (2013). Keeping eyes on the prize: Officially sanctioned rule breaking in mass collaboration systems. Proceedings of the 2013 conference on computer supported cooperative work, San Antonio, TX, pp. 1081–1092.
   Google Scholar
• Kane, G. C., Johnson, J., & Majchrzak, A. (2014). Emergent life cycle: The tension between knowledge change and knowledge retention in open online coproduction communities. Management Science, 60(12), 3026–3048. Retrieved from http://dx.doi.org/10.1287/mnsc.2013.1855
   Google Scholar
• König, R. (2013). Between lay participation and elite knowledge representation. Information, Communication & Society, 16(2), 160–177. doi: 10.1080/1369118X.2012.734319
   Web of Science ®Google Scholar
• Kuk, G. (2006). Strategic interaction and knowledge sharing in the KDE developer mailing list. Management Science, 52(7), 1031–1042. doi: 10.1287/mnsc.1060.0551
   Web of Science ®Google Scholar
• Lampe, C., Vitak, J., Gray, R., & Ellison, N. (2012). Perceptions of facebook's value as an information source. Proceedings of the 2012 annual conference on human factors in computing systems, Austin, TX.
   Google Scholar
• Larson, H. J., Smith, D. M. D., Paterson, P., Cumming, M., Eckersberger, E., Freifield, C. C., … Madoff, L. C. (2013). Measuring vaccine confidence: Analysis of data obtained by a media surveillance system used to analyse public concerns about vaccines. The Lancet, 13, 606–613. doi: 10.1016/S1473-3099(13)70108-7
   PubMed Web of Science ®Google Scholar
• Liao, Q. V., Wagner, C., Pirolli, P., & Fu, W. (2012). Understanding experts' and novices' expertise judgment of twitter users. Proceedings of the 2012 annual conference on human factors in computing systems, Austin, TX.
   Google Scholar
• Luo, X. (2002). Trust production and privacy concerns on the Internet: A framework based on relationship marketing and social exchange theory. Industrial Marketing Management, 31(1), 111–118. doi: 10.1016/S0019-8501(01)00182-1
   Web of Science ®Google Scholar
• Majchrzak, A., Cooper, L. P., & Neece, O. E. (2004). Knowledge reuse for innovation. Management Science, 50(2), 174–188. doi: 10.1287/mnsc.1030.0116
   Web of Science ®Google Scholar
• Majchrzak, A., Wagner, C., & Yates, D. (2013). The impact of shaping on knowledge reuse for organizational improvement with wikis. MIS Quarterly, 37(2), 455–469.
   Web of Science ®Google Scholar
• Markus, M. L. (2001). Toward a theory of knowledge ruse: Types of knowledge reuse situations and factors in reuse success. Journal of Management Information Systems, 18(1), 57–93.
   Web of Science ®Google Scholar
• Meservy, T. O., Jensen, M. L., & Fadel, K. J. (2014). Competing candidate solutions in electronic networks of practice. Information Systems Research, 25(1), 15–34. doi: 10.1287/isre.2013.0502
   Web of Science ®Google Scholar
• Nagar, Y. (2012). What do you think? The structuring of an online community as a collective-sensemaking process. Proceedings of the ACM 2012 conference on computer supported cooperative work 2012, Seattle, WA, pp. 393–402.
   Google Scholar
• Nov, O. (2007). What motivates Wikipedians? Communications of the ACM, 50(11), 60–64. doi: 10.1145/1297797.1297798
   Web of Science ®Google Scholar
• Petts, J., & Niemeyer, S. (2004). Health risk communication and amplification: Learning form the MMR vaccination controversy. Health, Risk & Society, 6(1), 7–23. doi: 10.1080/13698570410001678284
   Web of Science ®Google Scholar
• Promisel, A. G., & Centinaro, N. (2014). Company overview. Baby Center. Retrieved from http://www.babycenter.com/help-about-company
   Google Scholar
• Purssell, E. (2004). Exploring the evidence surrounding the debate on MMR and autism. British Journal of Nursing, 13(14), 834–838. doi: 10.12968/bjon.2004.13.14.14309
   PubMedGoogle Scholar
• Qualman, E. (2012). Socialnomics: How social media transforms the way we live and do business. Hoboken, NJ: Wiley.
   Google Scholar
• Rechavi, A., & Rafaeli, S. (2012). Knowledge and social networks in Yahoo Answers. Proceedings of the 45th HICSS annual conference, Maui, HI, pp. 781–790.
   Google Scholar
• Schroeder, A., & Wagner, C. (2012). Governance of open content creation: A conceptualization and analysis of control and guiding mechanisms in the open content domain. Journal of the American Society for Information Science & Technology, 63(10), 1947–1959. doi: 10.1002/asi.22657
   Web of Science ®Google Scholar
• Seebach, C. (2012). Searching for answers - Knowledge exchange through social media in organizations. Proceedings of the 45th Hawaii international conference on system sciences, Maui, HI, pp. 3908–3917.
   Google Scholar
• Shachaf, P., & Hara, N. (2010). Beyond vandalism: Wikipedia trolls. Journal of Information Science, 36(3), 357–370. doi: 10.1177/0165551510365390
   Web of Science ®Google Scholar
• Shelby, A., & Ernst, K. (2013). Story and science: How providers and parents can utilize storytelling to combat anti-vaccine misinformation. Human Vaccines & Immunotherapeutics, 9(8), 1795–1801. doi: 10.4161/hv.24828
   PubMed Web of Science ®Google Scholar
• Skea, Z. C., Entwistle, V. A., Watt, I., & Russell, E. (2008). ‘Avoiding harm to others’ considerations in relation to parental measles, mumps, and rubella (MMR) vaccination discussions: An analysis of an online chat forum. Social Science & Medicine, 67, 1382–1390. doi: 10.1016/j.socscimed.2008.07.006
   PubMed Web of Science ®Google Scholar
• Swarts, J. (2009). The collaborative construction of ‘fact’ on Wikipedia. Proceedings of the 27th ACM international conference on design of communication (SIGDOC'09), Bloomington, IN.
   Google Scholar
• Tapscott, D., & Williams, A. D. (2006). Wikinomics: How mass collaboration changes everything. New York, NY: Portfolio.
   Google Scholar
• Wiggins, A., & Crowston, K. (2011). From conversation to crowdsourcing: A typology of citizen science. Proceedings of the 44th Hawaii international conference on system sciences, Kauai, HI, pp. 1–10.
   Google Scholar
• Wyatt, S., Bier, J., Harris, A., & van Heur, B. (2013). Participatory knowledge production 2.0: Critical views and experiences. Information, Communication & Society, 16(2), 153–159. doi: 10.1080/1369118X.2012.746382
   Web of Science ®Google Scholar
• Yates, D., Wagner, C., & Majchrzak, A. (2010). Factors affecting shapers of organizational wikis. Journal of the American Society for Information Science and Technology, 61(3), 543–554.
   Web of Science ®Google Scholar