What causes more mistrust: profile owners deleting user-generated content or website contributors masking their identities?

References

• Antheunis, M. L., & Schouten, A. P. (2011). The effects of other-generated and system-generated cues on adolescents’ perceived attractiveness on social network sites. Journal of Computer-Mediated Communication, 16, 391–406. doi:10.1111/j.1083-6101.2011.01545.x
   Web of Science ®Google Scholar
• Birnholtz, J., Burke, M., & Steele, A. (2016). Untagging on social media: Who untags, what do they untag, and why? Computers in Human Behavior, 69, 166–173. doi:10.1016/j.chb.2016.12.008
   Web of Science ®Google Scholar
• Bort, J. (2013, September 23). New York Attorney General busts 19 companies for writing fake Yelp reviews. Businessinsider.com. Retrieved from http://www.businessinsider.com/new-york-cracks-down-on-fake-yelp-reviews-2013-9
   Google Scholar
• Carr, C. T., Hall, R. D., Mason, A. J., & Varney, E. J. (2017). Cueing employability in the gig economy: Effects of task-relevant and task-irrelevant information on Fiverr. Management Communication Quarterly. Advance online publication. doi:10.1177/0893318916687397
   Web of Science ®Google Scholar
• DeAndrea, D. C. (2012). Participatory social media and the evaluation of online behavior. Human Communication Research, 38, 510–528. doi:10.1111/j.1468-2958.2012.01435.x
   Web of Science ®Google Scholar
• DeAndrea, D. C. (2014). Advancing warranting theory. Communication Theory, 24, 186–204. doi:10.1111/comt.12033
   Web of Science ®Google Scholar
• DeAndrea, D. C., & Carpenter, C. J. (2016). Measuring the construct of warranting value and testing warranting theory. Communication Research. Advance online publication. doi:10.1177/0093650216644022
   Google Scholar
• DeAndrea, D. C., Van Der Heide, B., & Easley, N. (2015). How modifying third-party information affects interpersonal impressions and the evaluation of collaborative online media. Journal of Communication, 65, 62–78. doi:10.1111/jcom.12139
   Web of Science ®Google Scholar
• DeAndrea, D. C., Van Der Heide, B., Vendemia, M. A., & Vang, M. H. (2015). How people evaluate online reviews. Communication Research. Advance online publication. doi:10.1177/0093650215573862
   Google Scholar
• DeAndrea, D. C., & Vendemia, M. A. (2016). How affiliation disclosure and control over user-generated comments affects consumer health knowledge and behavior: A randomized controlled experiment of pharmaceutical direct-to-consumer advertising on social media. Journal of Medical Internet Research, 18, e189. doi:10.2196/jmir.5972
   PubMed Web of Science ®Google Scholar
• Dellarocas, C. (2006). Strategic manipulation of internet opinion forums: Implications for consumers and firms. Management Science, 52, 1577–1593. doi:10.1287/mnsc.1060.0567
   Web of Science ®Google Scholar
• Dhir, A., Kaur, P., Lonka, K., & Nieminen, M. (2016). Why do adolescents untag photos on Facebook? Computers in Human Behavior, 55, 1106–1115. doi:10.1016/j.chb.2015.11.017
   Web of Science ®Google Scholar
• Donath, J. (2007). Signals in social supernets. Journal of Computer-Mediated Communication, 13(1), 231–251. doi: 10.1111/j.1083-6101.2007.00394.x
   Web of Science ®Google Scholar
• Flanagin, A. J., & Metzger, M. J. (2013). Trusting expert- versus user-generated ratings online: The role of information volume, valence, and consumer characteristics. Computers in Human Behavior, 29, 1626–1634. doi:10.1016/j.chb.2013.02.001
   Web of Science ®Google Scholar
• Fox, J., & Moreland, J. J. (2015). The dark side of social networking sites: An exploration of the relational and psychological stressors associated with Facebook use and affordances. Computers in Human Behavior, 45, 168–176. doi:10.1016/j.chb.2014.11.083
   Web of Science ®Google Scholar
• Hancock, J. T., & Guillory, J. (2015). Deception with technology. In S. Sundar (Ed.), The handbook of the psychology of communication technology (pp. 270–289). Malden, MA: Wiley.
   Google Scholar
• Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York, NY: Guilford Press.
   Google Scholar
• Johnson, B. K., Vang, M. H., & Van Der Heide, B. (2015). Show me the goods: The warranting effect of user-generated photographs in online auctions. Journal of Media Psychology: Theories, Methods, and Applications, 27, 3–10. doi:10.1027/1864-1105/a000126
   Google Scholar
• Lang, C., & Barton, H. (2015). Just untag it: Exploring the management of undesirable Facebook photos. Computers in Human Behavior, 43, 147–155. doi:10.1016/j.chb.2014.10.051
   Web of Science ®Google Scholar
• Lim, Y., & Van Der Heide, B. (2015). Evaluating the wisdom of strangers: The perceived credibility of online consumer reviews on Yelp. Journal of Computer-Mediated Communication, 20, 67–82. doi: 10.1111/jcc4.12093
   Web of Science ®Google Scholar
• Litt, E., Spottswood, E. L., Birnholtz, J. P., Hancock, J. T., Smith, M. E., & Reynolds, L. (2014). Awkward encounters of an ‘other’ kind: Collective self-presentation and face threat on Facebook. In S. Fussell& W. Lutters (Eds.), Proceedings of CSCW ‘14: The 17th ACM conference on computer supported cooperative work (pp. 449–460). New York, NY: ACM Press. doi:10.1145/2531602.2531646
   Google Scholar
• Luca, M., & Zervas, G. (2016). Fake it till you make it: Reputation, competition, and Yelp review fraud. Management Science, 62(12), 3412–3427. doi:10.1287/mnsc.2015.2304
   Web of Science ®Google Scholar
• Madden, M. (2012). Privacy management on social media sites. Pew Internet and American Life Project. Retrieved February 1, 2016, from http://www.pewinternet.org/~/media//Files/Reports/2012/PIP_Privacy_management_on_social_media_sites_022412.pdf
   Google Scholar
• Madden, M., Lenhart, A., Cortesi, S., Gasser, U., Duggan, M., Smith, A., & Beaton, M. (2013). Teens, social media, and privacy. Pew Internet and American Life Project. Retrieved February 1, 2016, from http://www.pewinternet.org/files/2013/05/PIP_TeensSocialMediaandPrivacy_PDF.pdf
   Google Scholar
• Malbon, J. (2013). Taking fake online consumer reviews seriously. Journal of Consumer Policy, 36, 139–157. doi:10.1007/s10603-012-9216-7
   Google Scholar
• PBS News Hour. (2015, January 19). Spotting the fakes among the five-star reviews. [Video file]. Retrieved from http://www.pbs.org/newshour/bb/spotting-fakes-among-five-star-reviews/
   Google Scholar
• Peña, J., & Brody, N. (2014). Intentions to hide and unfriend Facebook connections based on perceptions of sender attractiveness and status updates. Computers in Human Behavior, 31, 143–150. doi:10.1016/j.chb.2013.10.004
   Web of Science ®Google Scholar
• Roberts, D. (2013, September 26). Yelp’s fake review problem. Fortune magazine. Retrieved from http://fortune.com/2013/09/26/yelps-fake-review-problem/
   Google Scholar
• Rui, J. R., & Stefanone, M. A. (2013). Strategic image management online: Self-presentation, self-esteem and social network perspectives. Information, Communication & Society, 16, 1286–1305. doi:10.1080/1369118X.2013.763834
   Web of Science ®Google Scholar
• Tufekci, Z., & Spence, K. L. (2007, May). Emerging gendered behavior on social network sites: Negotiating between the pull of the social and the fear of the stalker. Paper presented at the 57th annual conference of the International Communication Association, San Francisco, CA.
   Google Scholar
• Utz, S. (2010). Show me your friends and I will tell you what type of person you are: How one’s profile, number of friends, and type of friends influence impression formation on social network sites. Journal of Computer-Mediated Communication, 15, 314–335. doi:10.1111/j.1083-6101.2010.01522.x
   Web of Science ®Google Scholar
• Vitak, J., Blasiola, S., Patil, S., & Litt, E. (2015). Balancing audience and privacy tensions on social network sites. International Journal of Communication, 9, 1485–1504.
   Web of Science ®Google Scholar
• Walther, J. B., & Jang, J. (2012). Communication processes in participatory websites. Journal of Computer-Mediated Communication, 18, 2–15. doi:10.1111/j.1083-6101.2012.01592.x
   Web of Science ®Google Scholar
• Walther, J. B., & Parks, M. R. (2002). Cues filtered out, cues filtered in: Computer-mediated communication and relationships. In M. L. Knapp & J. A. Daly (Eds.), Handbook of interpersonal communication (3rd ed., pp. 529–563). Thousand Oaks, CA: Sage.
   Google Scholar
• Walther, J. B., Van Der Heide, B., Hamel, L., & Shulman, H. (2009). Self-generated versus other-generated statements and impressions in computer-mediated communication: A test of warranting theory using Facebook. Communication Research, 36, 229–253. doi:10.1177/0093650208330251
   Web of Science ®Google Scholar
• Warkentin, D., Woodworth, M., Hancock, J. T., & Cormier, N. (2010). Warrants and deception in computer-mediated communication. In K. Inkpen & C. Gutwin (Eds.), Proceedings of the 2010 ACM conference on computer supported cooperative work (pp. 9–12). New York, NY: ACM. doi:10.1145/1718918.1718922
   Google Scholar
• Wohn, D. Y., & Spottswood, E. L. (2016). Reactions to other-generated face threats on Facebook and their relational consequences. Computers in Human Behavior, 57, 187–194. doi:10.1016/j.chb.2015.12.021
   Web of Science ®Google Scholar