1,434
Views
12
CrossRef citations to date
0
Altmetric
ARTICLES

Complexities of discretion in social services in the third sector

, &

References

  • Austin, M. J. (2003). The changing relationship between nonprofit organizations and public social service agencies in the era of welfare reform. Nonprofit and Voluntary Sector Quarterly, 32(1), 97–114. doi:10.1177/0899764002250008
  • Australian Government. (2010). National compact. Licensed from the Commonwealth of Australia under a Creative Commons Attribution 3.0 Australia Licence. Retrieved from http://www.notforprofit.gov.au/compact
  • Bertelli, A. M., & Smith, C. R. (2010). Relational contracting and network management. Journal of Public Administration Research and Theory, 20, 21–40. doi:10.1093/jopart/mup033
  • Boeije, H. (2002). A purposeful approach to the constant comparative method in the analysis of qualitative interviews. Quality & Quantity, 36, 391–409. doi:10.1023/A:1020909529486
  • Boud, D., & Middleton, H. (2003). Learning from others at work: Communities of practice and informal learning. Journal of Workplace Learning, 15, 194–202. doi:10.1108/13665620310483895
  • Brodkin, E. Z. (1997). Inside the welfare contract: Discretion and accountability in state welfare administration. Social Service Review, 71(1), 1–33. doi:10.1086/604228
  • Brodkin, E. Z. (2011). Policy work: Street-level organisations under new managerialism. Journal of Public Administration Research and Theory, 21, 253–277. doi:10.1093/jopart/muq093
  • Buckingham, H. (2010, September). Capturing diversity: A typology of third sector organisations’ responses to contracting based on empirical evidence from homelessness services ( Working Paper). Southampton: Third Sector Research Centre.
  • Carson, E., Ranzijn, R., Winefield, A., & Marsden, H. (2004). Intellectual capital: Mapping employee and work group attributes to specify human and structural capital. Journal of Intellectual Capital, 5, 443–463. doi:10.1108/14691930410550390
  • Carson, E., & Wadham, B. (2001). Regionalism and contractualism: When principles collide. Just Policy, 24, 3–11.
  • Chung, D., O'Leary, P., & Zannettinno, L. (2004). National comparative assessment of programs for men who are violent towards their female partners. Office for status of women. Canberra: Department of the Prime Minister and Cabinet.
  • Clarke, J., & Newman, J. (1993). Managing to survive: Dilemmas of changing organisational forms in the public sector. In N. Deakin, & R. Page (Eds.), The costs of welfare. Aldershot: Avebury.
  • Clarke, J. (2004). Changing welfare, changing states: New directions in social policy (pp. 46–63). London: Sage.
  • Collins-Camargo, C., McBeath, B., & Ensign, K. (2011). Privatization and performance-based contracting in child welfare: Recent trends and implications for social service administrators. Administration in Social Work, 35, 494–516. doi:10.1080/03643107.2011.614531
  • Considine, M., & Lewis, J. (2003). Networks and interactivity: Making sense of front-line governance in the United Kingdom, the Netherlands and Australia. Journal of European Public Policy, 10(1), 46–58. doi:10.1080/1350176032000046921
  • Cooper, Phillip J. (2003). Governing by contract: Challenges and opportunities for public managers. Washington, DC: C.Q. Press.
  • Evans, T. (2010). Professional discretion in welfare services: Beyond street-level bureaucracy. Farnham: Ashgate.
  • Fernandez, S. (2007). What works best when contracting for services? An analysis of contracting performance at the local level. Public Administration, 85, 1119–1141. doi:10.1111/j.1467-9299.2007.00688.x
  • Frahm, K., & Martin, L. (2009). From government to governance: Implications for social work administration. Administration in Social Work, 33, 407–422. doi:10.1080/03643100903173016
  • Glaser, B. (1965). The constant comparative method of qualitative analysis. Social Problems, 12, 436–445. doi:10.2307/798843
  • Gondolf, E. (2002). Batterer intervention systems: Issues, outcomes and recommendations. Thousand Oaks, CA: Sage.
  • Gregory, R., & Hicks, C. (1999). Promoting public service integrity: A case for responsible accountability. Australian Journal of Public Administration, 58, 3–15. doi:10.1111/1467-8500.00121
  • Grubbs, J. (2000). Can agencies work together? Collaboration in public and nonprofit organisations. Public Administration Review, 60, 275–280. doi:10.1111/0033-3352.00087
  • Guba, E., & Lincoln, Y. (1989). Fourth generation evaluation. Newbury Park, CA: Sage.
  • Hardina, D. (1993). The impact of funding sources and board representation on consumer control of service delivery in organisations serving low income communities. Nonprofit Management and Leadership, 4(1), 69–84. doi:10.1002/nml.4130040106
  • H.M. Government (2007). Putting people first: A shared vision and commitment to the transformation of adult social care. London: Author.
  • Hogwood, B., & Gunn, L. (1984). Policy analysis for the real world. Oxford: Oxford University Press.
  • Hoyes, L., Jeffers, S., Lan, R., Means, R., & Taylor, M. (1993). User empowerment and reform of community care: A study of early implementation in four localities ( Unpublished Paper). University of Bristol, Bristol.
  • Langan, M. (2000). Social services: Managing the third way. In J. Clarke, S. Gewirtz, & E. McLaughlin (Eds.), New managerialism, new welfare (pp. 152–168). London: Sage.
  • Larner, W., & Butler, M. (2005). Governmentalities of local partnerships: The rise of a “partnering state” in New Zealand. Studies in Political Economy, 75, 85–108.
  • Larner, W., & Craig, D. (2005). After neoliberalism? Community activism and local partnerships in Aotearoa New Zealand. Antipode, 37(3), 402–424. doi:10.1111/j.0066-4812.2005.00504.x
  • Lawson, R. (1993). The new technology of management in the personal social services. In P. Taylor-Gooby & R. Lawson (Eds.), Markets and managers: New issues in the delivery of welfare (pp. 69–84). Buckingham: Open University Press.
  • Lipsky, M. (2010). Street-level bureaucracy: The dilemmas of Individuals in public service. New York: Russell Sage Foundation.
  • MacNeil, I., & Campbell, I. D. (2001). The relational theory of contract: Selected works of Ian MacNeil. London: Sweet & Maxwell.
  • Maynard-Moody, S., & Musheno, M. (2003). Cops, teachers and counselors: Stories from the front-line of public service. Ann Arbor: University of Michigan Press.
  • McBeath, B., & Meezan, W. (2010). Governance in motion: Service provision and child welfare outcomes in a performance-based, managed care contracting environment. Journal of Public Administration Research and Theory, 20, i101–i123. doi:10.1093/jopart/mup037
  • McDonald, C., & Marston, M. (2006). Professional discretion at the front-line of welfare-to-work. Australian Journal of Social Issues, 41(2), 171–182.
  • Milward, H., & Provan, K. (2000). Governing the hollow state. Journal of Public Administration Research and Theory, 10, 359–380. doi:10.1093/oxfordjournals.jpart.a024273
  • Mulgan, R. (1997). The processes of public accountability. Australian Journal of Public Administration, 56, 3–20.
  • O'Connor, D., & Ilcan, S. (2005). The folding of liberal government: Contract governance and the transformation of the public service in Canada. Alternatives, 30, 1–23.
  • Ohlin, J. (1998). Will privatisation and contracting out deliver community services? Canberra: The Parliamentary Library.
  • Onyx, J., Dalton, B., Melville, R, Casey, J, & Banks, R. (2008). Implications of government funding of advocacy for third-sector independence and exploration of alternative advocacy funding models. Australian Journal of Social Issues, 43, 631–648.
  • Osborne, S. (2006). The new public governance? Public Management Review, 8, 377–387. doi:10.1080/14719030600853022
  • Ott, J. S., & Dicke, L. (2000). Important but largely unanswered questions about accountability in contracted human service. International Journal of Organisational Theory and Behaviour, 3, 283–317.
  • Pawson, R. (2006). Evidence based policy: A realist perspective. London: Sage.
  • Pawson, R., & Tilley, N. (1997). Realistic evaluation. London: Sage.
  • Perkins, D., Nelms, L., & Smyth, P. (2005). Beyond neo-liberalism: The social investment state? Just Policy: A Journal of Australian Social Policy, 38(34), 34–41.
  • Plimmer, G. (2011). Outsourcing urged to alleviate austerity. Retrieved from http://www.ft.com/cms/s/0/c6e2d204-cd70-11e0-b267-00144feabdc0.html#axzz2eWZh5NDN
  • Reddel, T., & Woolcock, G. (2004). From consultation to participatory governance? Australian Journal of Social Administration, 63(3), 75–87. doi:10.1111/j.1467-8500.2004.00392.x
  • Rhodes, R. A. W. (2000). The governance narrative: Key findings and lessons from the ESRC's Whitehall Programme. Public Administration, 78, 345–363. doi:10.1111/1467-9299.00209
  • Rhodes, R. A. W. (2008). Understanding governance: Ten years on. Organisation Studies, 28, 1243–1264. doi:10.1177/0170840607076586
  • Riccucci, N. M. (2005). How management matters: Street-level bureaucrats and welfare reform. Washington, DC: Georgetown University Press.
  • Robson, P., Locke, M., & Dawson, J. (1997). Consumerism or democracy? User involvement in the control of voluntary organisations. Bristol: Policy Press.
  • Rochester, C. (1995). Voluntary agencies and accountability. In D. Smith, C. Rochester, & R. Hedley. (Eds.), An introduction to the voluntary sector (pp. 190–207). London: Routledge.
  • Romzek, B., & Johnston, J. (2005). State social services contracting: Exploring determinants of effective contract accountability. Public Administration Review, 65, 436–49. doi:10.1111/j.1540-6210.2005.00470.x
  • Russell, V. (2013). Not an open and shut case. Public Finance. Retrieved from http://www.publicfinance.co.uk/features/2013/02/not-an-open-and-shut-case/
  • Sabatier, P. (1993). Top-down and bottom-up approaches to implementation research. In M. Hills (Ed.), The policy process: A reader (pp. 266–293). Hemel Hempstead: Harvester, Wheatsheaf.
  • Salamon L. (Ed.). (2002). The tools of government: A guide to the new governance. New York: Oxford University Press.
  • Smith, S. (2010). The political economy of contracting and competition. In Y. Hasenfeld (Ed.), Human services as complex organisations (pp. 139–160). Thousand Oaks, CA: Sage.
  • Southern, R. (2002). Understanding multi-sectoral regeneration partnerships as a form of local governance. Local Government Studies, 28, 16–32. doi:10.1080/714004146
  • Uhr, J. (1999). Three accountability anxieties: A conclusion to the symposium. Australian Journal of Public Administration, 58(1), 98–101. doi:10.1111/1467-8500.00079
  • Ulhoi, J. (2007). Revisiting the principal-agent theory of agency: Comments on the firm- level and the cross-national embeddedness thesis. Journal of Organisational Behaviour, 28(1), 75–80. doi:10.1002/job.405
  • Vize, R. (2013). Government responds to austerity with outsourcing and short term thinking. OutsourcerEye, Retrieved from http://www.outsourcereye.co.uk/2013/03/21/guest_columnist_government_responds_to_austerity_with_outsou/#.Ui-GM2t5mSM
  • Weissert, C. (1994). Beyond the organisation: The influence of community and personal values on street-level bureaucrats’ responsiveness. Journal of Public Administration Research and Theory, 4, 222–254.
  • Williamson, O. (1985). The economic institutions of capitalism. New York, NY: The Free Press.
  • Wills, R., & Chenoweth, L. (2005). Support or compliance. In P. O'Brien & M. Sullivan (Eds.), Allies in emancipation: Shifting from “giving service to providing support” (pp. 40–64). Palmerston North: Thomson Dunmore Press.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.