Achieving compliance in chronic illness management: illustrations of trust relationships between physicians and nutrition clinic patients

References

• Aguillar N 1997 Counselling the patient with chronic illness: Strategies for the health care provider Journal of the American Academy of Nursing Practitioners 9 pp. 171 – 175
   Google Scholar
• Barber B 1983 The Logic and Limits of Trust (New Brunswick, NJ, Rutgers University Press)
   Google Scholar
• Barry CA 2002 Multiple realities in a study of medical consultations Qualitative Health Research 12 pp. 1093 – 1111
   Google Scholar
• Bhattacharya R Deviney T Pillutla M 1998 A formal model of trust based on Outcomes Academy of Management Review 23 pp. 459 – 472
   Google Scholar
• Bigley G Pierce J 1998 Straining for shared meaning in organization science: problems of trust and distrust Academy of Management Review 23 pp. 405 – 421
   Google Scholar
• Boon SD Holmes JG 1991 The dynamics of interpersonal trust: resolving uncertainty in the face of risk in: R.A. Hinde and J. Groebel (Eds) Co-operation and Prosocial Behaviour pp.190 – 211 (Cambridge, CUP)
   Google Scholar
• Brody D 1980 The Patient's Role in Clinical Decision Making Annals of Internal Medicine 93 pp. 718 – 722
   Google Scholar
• Burgoon MH Burgoon JK 1990 Compliance gaining and health care in: J.P. Dillard (Ed.) Seeking Compliance pp. 161 – 186 (Scottsdale, Gorsuch Scarisbrick)
   Google Scholar
• Cissna KN Sieburg E 1981 Patterns of interactional confirmation and disconfirmation in: C. Wilder-Mott and J.H. Weakland (Eds) Rigor and Imagination pp. 253 – 282 (New York, Praegen)
   Google Scholar
• Coleman JS 1990 The Foundations of Social Theory (Harvard, Belknap)
   Google Scholar
• Cvetkovich G Lofstedt R 1999 Societal Trust and the Management of Risk (London, Earthscan)
   Google Scholar
• Davies H 1999 Failing Public Trust in health services: implications for accountability Journal of Health Service Research and Policy 4 pp. 193 – 194
   Google Scholar
• Davies H Lampell J 1998 Trust in performance indicators? Quality in Health Care 7 pp. 159 – 162
   Google Scholar
• Davies H Mannion R 1999 Clinical governance: striking a balance between checking and trusting in: P.C. Smith (Ed.) Reforming Markets in Health Care: An Economic Perspective, (London, Open University Press)
   Google Scholar
• Davies H Shields A 1999 Public trust in accountability for clinical perfomance: lessons from the national press reportage of the Bristol hearing Journal of Evaluation in Clinical Practice 5 pp. 335 – 342
   Google Scholar
• Davies S Dodd J 2002 Qualitative research and the question of rigor Qualitative Health Research 12 pp. 279 – 289
   Google Scholar
• Dibben MR 2000 Exploring Interpersonal Trust in the Entrepreneurial Venture (London, MacMillan)
   Google Scholar
• Dibben MR 2001 Trust as process: a study in the application of whiteheadian thinking to emotional experiences Concrescence: The Australasian Journal of Process Thought 2 pp. 24 – 35
   Google Scholar
• Dibben MR Harris S Wheeler C 2003 Export market development: planning and relationship processes of entrepreneurs in different countries Journal of International Entrepreneurship 1 (forthcoming)
   Google Scholar
• Dibben MR Marsh S Davies H 2002 Expert commentry: issues of trust in virtual reality health care in: S. Grange et al. (Eds) Building a Digital world: ICT Skills for Healthcare Professionals pp. 225 – 230 (Southampton University Press/Virtual Orthopaedic European University)
   Google Scholar
• Dibben MR Morris SE Lean MEJ 1999 Interpersonal trust in relationships between Chronically Ill Patients and Their Physicians: A Theoretical Exploration University Department of Human Nutrition Working Paper, (Glasgow)
   Google Scholar
• Dibben MR Morris SE Lean MEJ 2000 Situational trust and co-operative partnerships between physicians and their patients: a theoretical explanation transferable from business practice Quarterly Journal of Medicine 93 pp. 55 – 61
   Google Scholar
• Donovan JL Blake DR 1992 Patient non-compliance: deviance or reasoned decision making Journal of Medicine and Social Science 34 pp. 507 – 513
   Google Scholar
• Ericsson KA Simon H 1980 Verbal reports as data Psychological Review 87 pp. 215 – 251
   Google Scholar
• Ericsson KA Simon H 1983 Protocol Analysis (Cambridge MA, MIT Press)
   Google Scholar
• Feldman RH 1982 A guide for enhancing health care compliance in ambulatory care settings Journal of Ambulatory Care Management 5 pp. 1 – 12
   Google Scholar
• Fenerstein M et al. 1998 Compliance: a joint effect of the patient and his doctor Epilepsy Research Supplement 1 pp. 51 – 56
   Google Scholar
• Fisher BA 1981 Implications of the interactional view for communication theory in: C. Wilder-Mort and J.H. Weakland (Eds) Rigor and Imagination pp. 95 – 209 (New York, Praegen)
   Google Scholar
• Gambetta D 1990 Trust: Making and Breaking Co-operative Relations (Oxford, Blackwell)
   Google Scholar
• Griffiths J 2001 Stop kidding around Health Service Journal 20 p. 28
   Google Scholar
• Hammersley M Atkinson P 1995 Ethnography: Principles in Practice, Second Edition (London, Routledge)
   Google Scholar
• Hall MA Dugan E Zheg B Mishra AK 2001 Trust in physicians and medical institutions: what is it, can it be measured, and does it matter? The Milbank Quarterly 79 pp. 613 – 639
   Google Scholar
• Harris S Dibben MR 1999 Trust and co-operation in business relationship development: exploring the influence of national values Journal of Marketing Management 15 pp. 463 – 483
   Google Scholar
• Harrison RT Dibben MR Mason CM 1998 The role of trust in the informal investor's investment decision: an exploratory analysis Entrepreneurship, Theory & Practice 22, 2 pp. 63 – 81
   Google Scholar
• Harrison S Lachmann PJ 1996 Towards a High-Trust NHS: Proposals for Minimally Invasive Reform (London, HMSO)
   Google Scholar
• Hays RD Dimatteo MR 1987 Key issues and suggestions for patient compliance assessment: sources of information, focus of measures and nature of response options Journal of Compliance in Health Care 2 pp. 37 – 53
   Google Scholar
• Hyden L-C 1997 Illness and narrative Sociology of Health and Illness 19 pp. 48 – 69
   Google Scholar
• Jackson J 2001 Truth, Trust and Medicine (London, Routledge)
   Google Scholar
• Johansson E Winkrist A 2002 Trust and transparency in human encounters in tuberculosis control: lessons learned in Vietnam Qualitative Health Research 12 pp. 473 – 491
   Google Scholar
• Jorgensen D 1990 Participant Observation: A Methodology for Human Studies (London, Sage)
   Google Scholar
• Kee H Knox RT 1970 Conceptual and methodological considerations in the study of trust and suspicion Journal of Conflict Resolution 14 pp. 357 – 365
   Google Scholar
• Kreps GL Thornton DC 1984 Health Communication: Theory and Practice (New York, Longman)
   Google Scholar
• Kreuger RA 1988 Focus Groups: A Practical Guide for Applied Research (Newbury Park, CA, Sage)
   Google Scholar
• Lean MEJ Powrie JK Anderson AS Garthwaite PH 1990 Obesity, weight loss and prognosis in Type 2 Diabetes Diabetes Medicine 7 228 233
   Google Scholar
• Lewicki RJ Bunker BB 1995 Trust in relationships: a model of trust development and decline in: B.B. Bunker and J.Z. Rubin (Eds) Conflict, Co-operation and Justice pp. 133 – 173 (San-Francisco, Jossey-Bass)
   Google Scholar
• Lewicki RJ Bunker BB 1996 Developing and maintaining trust in working relationships in: R.M. Kramer and T.R. Tyler (Eds) Trust in Organizations: Frontiers of Theory and Research pp. 14 – 139 (Thousand Oaks, CA, Sage Publications)
   Google Scholar
• Lucas CM 1986 Compliance and illness response Topics in Clinical Nursing 7 pp. 47 – 56
   Google Scholar
• Luhmann N 1990 Familiarity, confidence, trust: problems and alternatives in: D. Gambetta (Ed), Trust pp. 94 – 107 (London: Blackwell)
   Google Scholar
• Marsh S 1995 Formalising Trust as a computational concept Technical Report CSM133, (Stirling, Department of Computing Science and Mathematics, Stirling University)
   Google Scholar
• Marsh S Dibben MR 2003 Modeling trust in information science and technology Annual Review of Information Science and Technology 37 pp. 465 – 498
   Google Scholar
• Mayer RC Davis JH Schorman FD 1995 An integrative model of organizational trust Academy of Management Journal 20 pp. 709 – 734
   Google Scholar
• Mead GH 1934 Mind, Self and Society (Chicago, University of Chicago Press)
   Google Scholar
• Mechanic D 1996 Changing medical organisation and the erosion of trust Millbank Quarterly 74 pp. 171 – 189
   Google Scholar
• Mechanic D Meyer S 2000 Concepts of trust among patients with serious illness Social Science and Medicine 51 pp. 657 – 668
   Google Scholar
• Mehrabian A 1971 Silent Messages (Belmont, CA, Whadsworth)
   Google Scholar
• Mehrabian A 1972 Non-verbal Communication (Chicago, Aldine)
   Google Scholar
• Meyerson D Weick KE Kramer RM 1996 Swift trust and temporary groups in: R.M. Kramer and T.R. Tyler (Eds), Trust in Organizations: Frontiers of Theory and Research pp. 166 – 195 (Thousand Oaks, CA, Sage)
   Google Scholar
• Morse J 2002 Theory innocent or theory smart? Qualitative Health Research 12 pp. 295 – 296
   Google Scholar
• Northouse PG Northouse LL 1985 Health Communication: A Handbook for Professionals (New Jersey, Prentice Hall)
   Google Scholar
• Peacock JL 1986 The Anthropological Lens: Harsh Light, Soft Focus (Cambridge, CUP)
   Google Scholar
• Presznecker BL Patsdang M Moody KA Albert M 1990 Medication regimens and the home care patient: a challenge for health care providers Health Service Quarterly 11 pp. 9 – 68
   Google Scholar
• Prochaska JO Di Clemente CC Rossi JS 1992 In search of how people change American Psychologist 9 pp. 1102 – 1114
   Google Scholar
• Richardson JL 1986 Perspectives on compliance with drug regimens among the elderly Journal of Compliance in Health Care 1 pp. 33 – 45
   Google Scholar
• Rier D 2000 The missing voice of the critically ill: a medical sociologists first-person account Sociology of Health and Fitness 22 pp. 68 – 93
   Google Scholar
• Roberson MHB 1982 The meaning of compliance: patient perspectives Qualitative Health Research 2 pp. 7 – 26
   Google Scholar
• Rothert ML Talarczyk GJ 1987 Patient compliance and the decision making process of clinicians and patients Journal of Compliance in Health Care 2 pp. 55 – 71
   Google Scholar
• Rotter J 1967 A new scale for the measurement of interpersonal trust Journal of Personality 35 pp. 651 – 665
   Google Scholar
• Rotter J 1971 Generalised expectancies for interpersonal trust American Psychologist 26 pp. 443 – 452
   Google Scholar
• Rotter J 1980 Trust and gullibility Psychology Today 14 pp. 35 – 42
   Google Scholar
• Schmidt DD 1977 Patient compliance: the effect of the doctor as therapeutic agent Journal of Family Practice 4 pp. 853 – 856
   Google Scholar
• Shelly M Bryan G (Eds) 1964 Human Judgements and Optimality (New York, John Wiley & Sons)
   Google Scholar
• Simon HA 1955 A behavioural model of rational choice Quarterly Journal of Economics 69 pp. 99 – 108
   Google Scholar
• Skelton JR Hobbs FDR 1999 Descriptive study of cooperative language in primary care consultants by male and female doctors British Medical Journal 318 pp. 576 – 579
   Google Scholar
• Smith C 2001 Trust and confidence: possibilities for social work in ‘high modernity, British Journal of Social Work 31 pp. 287 – 305
   Google Scholar
• Stack L 1978 Trust in: H. London and J. Exner, (Eds) Dimensions of Personality pp. 561 – 599 (London, John Wiley & Sons)
   Google Scholar
• Sundin K Norberg A Jansson L 2001 The meaning of skilled care providers' relationships with stroke and aphasic patients Qualitative Health Research 11 pp. 302 – 321
   Google Scholar
• Thorne SE Robinson CA 1988 Reciprocal trust in healthcare relationships Journal of Advanced Nursing 13 pp. 782 – 789
   Google Scholar
• Vivian B Wilcox J 2000 Compliance communication in home health care: a mutually reciprocal process Qualitative Health Research 10 pp. 103 – 116
   Google Scholar
• Waren ME 1999 Democracy and Trust (Cambridge, Cambridge University Press)
   Google Scholar
• Waterhouse L Beloff H 1999 Trust in public life Hume Papers on Public Policy 7, 3 (Edinburgh, Edinburgh University Press)
   Google Scholar
• Williams L Rodsakoff P 1989 Longitudinal field methods for studying reciprocal relationships in organisational behaviour research: towards improved causal analysis in: L. Cummings (Ed), Research in Organisational Behaviour Vol.11 pp. 211 – 246 (London, JAI Press)
   Google Scholar
• Worchel P 1979 Trust and Distrust in: W.G. Austin and P. Worchel (Eds), Social Psychology of Intergroup Relations pp. 174 – 187 (Monterey, Broks/Cole)
   Google Scholar
• Wrightsman L 1964 Measurement of Philosophies of Human Nature Psychological Reports 14 pp. 328 – 332
   Google Scholar
• Yin RK 1994 Case Study Research: Design and Methods (London, Sage)
   Google Scholar