769
Views
30
CrossRef citations to date
0
Altmetric
Original Articles

Factors related to casino dealer burnout and turnover intention in Macau: Implications for casino management

&
Pages 275-294 | Published online: 04 Dec 2009

References

  • Allen , N.J. and Meyer , J.P. 1990 . The measurement and antecedents of affective, continuance, and normative commitment to the organization . Journal of Occupational Psychology , 63 ( 1 ) : 1 – 18 .
  • Blaszczynski, A. (2000). Pathways to pathological gambling: Identifying typologies. E-Gambling: The Electronic Journal of Gambling Issues, March (1), 1–14. Retrieved from http://www.camh.net/egambling/archive/pdf/EJGI-issue1/EJGI-issue1-feature.pdf
  • Blaszczynski , A. , Wilson , A. and McConaghy , N. 1986 . Sensation seeking and pathological gambling . British Journal of Addiction , 81 ( 1 ) : 113 – 117 .
  • Brewer , E.W. and Shapard , L. 2004 . Employee burnout: A meta-analysis of the relationship between age or years of experience . Human Resource Development Review , 3 ( 2 ) : 102 – 123 .
  • Costa , P.T. and McCrae , R.R. 1992 . Revised NEO Personality Inventory (NEO PI-R) and NEO Five-Factor Inventory (NEO-FFI) , Odessa, FL : Psychological Assessment .
  • Crosby , F. 1976 . A model of egoistical relative deprivation . Psychological Review , 83 ( 2 ) : 85 – 113 .
  • Dawis , R. and Lofquist , L. 1984 . A psychological theory of work adjustment , Minneapolis : University of Minnesota Press .
  • Folger , R. and Konovsky , M.A. 1989 . Effects of procedural and distributive justice on reactions to pay raise decisions . Academy of Management Journal , 32 ( 1 ) : 115 – 130 .
  • Fong , D.K.C. and Ozorio , B. 2005 . Gambling participation and prevalence estimates of pathological gambling in a far-east gambling city: Macao . UNLV Gaming Research & Review Journal , 9 ( 2 ) : 15 – 28 .
  • Frey , J.H. and Carns , D.E. 1987 . The working environment of gambling casinos . Anthropology of Work Review , 8 ( 4 ) : 38 – 42 .
  • Friedman , B. 2000 . Designing casinos to dominate the competition , Reno, NV : Institute for the Study of Gambling and Commercial Gaming .
  • Gu , Z. 2007 . Which way to go? Analysis of gaming revenue enhancement approaches for Macau . Journal of Revenue and Pricing Management , 6 ( 1 ) : 33 – 39 .
  • Harrell , A.M. and Stahl , M.J. 1984 . McClelland's trichotomy of needs theory and the job satisfaction and work performance of CPA firm professionals . Accounting Organizations and Society , 9 ( 3 ) : 241 – 252 .
  • Herzberg , F. , Mausner , B. and Snyderman , B. 1959 . The motivation to work , New York : John Wiley .
  • Hom , P.W. and Griffeth , R.W. 1995 . Employee turnover , Cincinnati, OH : South-Western .
  • Jenkins , S.R. 1987 . Need for achievement and women's careers over 14 years: Evidence for occupational structure effects . Journal of Personality and Social Psychology , 53 ( 5 ) : 922 – 932 .
  • Judge , T.A. , Heller , D. and Mount , M.K. 2002 . Five-factor model of personality and job satisfaction: A meta-analysis . Journal of Applied Psychology , 87 ( 3 ) : 530 – 541 .
  • Kaplan , S. 1995 . The restorative benefits of nature: Toward an integrative framework . Journal of Environmental Psychology , 15 ( 3 ) : 169 – 182 .
  • Katz , R. 1988 . “ Organizational socialization ” . In Managing professionals in innovative organizations , Edited by: Katz , R. 355 – 369 . Cambridge, MA : Ballinger .
  • Konovsky , M.A. , Folger , R. and Cropanzano , R. 1987 . Relative effects of procedural and distributive justice on employee attitudes . Representative Research in Social Psychology , 17 ( 1 ) : 15 – 24 .
  • Koustelios , A. and Kousteliou , I. 2001 . Job satisfaction and burnout in education . Psychology: The Journal of the Hellenic Psychological Society , 8 ( 1 ) : 30 – 39 .
  • Macau Statistics and Census Service. (2006a). Statistical indicators in labour and employment. Retrieved from http://www.dsec.gov.mo/index.asp?src = /english/indicator/e_ie_indicator.html
  • Macau Statistics and Census Service. (2006b). The manpower needs and wages survey. Retrieved from http://www.dsec.gov.mo/index.asp?src = /english/html/e_employment.html
  • Maslach , C. and Jackson , S.E. 1981 . The measurement of experienced burnout . Journal of Occupational Behavior , 2 ( 2 ) : 99 – 113 .
  • Maslach , C. , Schaufeli , W.B. and Leiter , M.P. 2001 . Job burnout . Annual Review of Psycholology , 52 ( 1 ) : 397 – 422 .
  • McClelland , D.C. 1961 . The achieving society , New York : Van Nostrand .
  • McClelland , D.C. 1965 . N achievement and entrepreneurship: A longitudinal study . Journal of Personality and Social Psychology , 1 ( 4 ) : 389 – 392 .
  • McFarlin , D.B. and Sweeney , P.D. 1992 . Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes . Academy of Management Journal , 35 ( 3 ) : 626 – 637 .
  • Medcof , J.W. and Wegener , J.G. 1992 . Work technology and the needs for achievement and nurturance among nurses . Journal of Organizational Behavior , 13 ( 4 ) : 413 – 423 .
  • Morris , J.A. and Feldman , D.C. 1997 . Managing emotions in the workplace . Journal of Managerial Issues , 9 ( 3 ) : 257 – 274 .
  • Mutari , E. and Figart , D.M. 2008 . Transformations in casino gaming and the unionization of Atlantic City's dealers . Review of Radical Political Economics , 40 ( 3 ) : 258 – 265 .
  • Nordhaug , O. 1989 . Reward functions of personnel training . Human Relations , 42 ( 5 ) : 373 – 388 .
  • Rogers , J.D. , Clow , K.E. and Kash , T.J. 1994 . Increasing job satisfaction of service personnel . The Journal of Services Marketing , 8 ( 1 ) : 14 – 26 .
  • Roznowski , M. 1989 . Examination of the measurement properties of the job descriptive index with experimental items . Journal of Applied Psychology , 74 ( 5 ) : 805 – 814 .
  • Sallaz , J.J. 2002 . The house rules: Autonomy and interests among service workers in the contemporary casino industry . Work and Occupations , 29 ( 4 ) : 394 – 427 .
  • Simpson , P.A. and Stroh , L.K. 2004 . Gender differences: Emotional expression and feelings of personal inauthenticity . Journal of Applied Psychology , 89 ( 4 ) : 715 – 722 .
  • Siu , R.C.S. 2006 . Evolution of Macao's casino industry from monopoly to oligopoly: Social and economic reconsideration . Journal of Economic Issues , 40 ( 4 ) : 967 – 990 .
  • Smith , P.C. , Kendall , L. and Hulin , C.L. 1969 . The measurement of satisfaction in work and retirement , Chicago : Rand McNally .
  • Steers , R.M. and Braunstein , D.N. 1976 . A behaviorally-based measure of manifest needs in work settings . Journal of Vocational Behavior , 9 ( 2 ) : 251 – 265 .
  • Sweeney , P.D. and McFarlin , D.B. 1997 . Process and outcome: Gender differences in the assessment of justice . Journal of Organizational Behavior , 18 ( 7 ) : 83 – 98 .
  • Sweeney , P.D. , McFarlin , D.B. and Inderrieden , E.J. 1990 . Using relative deprivation theory to explain satisfaction with income and pay level: A multi-study examination . Academy of Management Journal , 33 ( 2 ) : 423 – 436 .
  • Taormina , R.J. 1997 . Organizational socialization: A multidomain, continuous process model . International Journal of Selection and Assessment , 5 ( 1 ) : 29 – 47 .
  • Taormina , R.J. 1999 . Predicting employee commitment and satisfaction: The relative effects of socialization and demographics . International Journal of Human Resource Management , 10 ( 6 ) : 1060 – 1076 .
  • Taormina , R.J. 2004 . Convergent validation of two measures of organizational socialization . International Journal of Human Resource Management , 15 ( 1 ) : 76 – 94 .
  • Taormina , R.J. and Law , C.M. 2000 . Approaches to preventing burnout: The effects of personal stress management and organizational socialization . Journal of Nursing Management , 8 ( 2 ) : 89 – 99 .
  • Tate , P. 2001 . Casino gaming occupations: A jackpot for job seekers . Occupational Outlook Quarterly , 45 ( 2 ) : 24 – 29 .
  • Tekleab , A.G. , Bartol , K.M. and Liu , W. 2005 . Is it pay levels or pay raises that matter to fairness and turnover? . Journal of Organizational Behavior , 26 ( 8 ) : 899 – 921 .
  • Van Katwyk , P.T. , Fox , S. , Spector , P.E. and Kelloway , E.K. 2000 . Using the Job-related Affective Well-being Scale (JAWS) to investigate affective responses to work stressors . Journal of Occupational Health Psychology , 5 ( 2 ) : 219 – 230 .
  • Wan , Y.K.P. 2009 . Exploratory assessment of the Macao casino dealers' job perceptions . International Journal of Hospitality Management , doi:10.1016/j.ijhm.2009.06.002
  • Zimmerman , R.D. 2008 . Understanding the impact of personality traits on individuals' turnover decisions: A meta-analytic path model . Personnel Psychology , 61 ( 2 ) : 309 – 348 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.